Digital Support Apprentice

Ref 85821 Programme Scotland Business Digital Applications Support SCQF Level 6 Area of interest Digital Systems Working location Motherwell Food Park, Bellshill, Lanarkshire, ML4 3NP Salary £18,000 per annum Closing date 28/05/2026

Courier Connections are a courier and distribution company providing reliable same day, next day, palletised, and international delivery services. With a strong presence in Scotland and part of the EFS Global group, they operate multiple depots and a large vehicle fleet to support efficient UK wide and European logistics, alongside secure warehousing solutions. They are looking for a motivated individual to join their team!

• First responder to incoming enquiries from clients and acting as first response for the office email ticketing system on Microsoft Outlook. This will involve triaging phone calls and ticketed emails to the relevant team member
• Become a "superuser" on Vigo - transport management software - tracking pallets and visibility, managing routings and handling daily operations for haulage and distribution to ensure smooth business operations
• Maintain and organising the digital filing system on their internal bespoke filing system
• Updating customers and internal databases using Pallet Track, to ensure all information logged is up-to-date both internally and externally
• Utilising Samsara - fleet management system - to monitor tracking of vehicles and updating route plans with any changes, ensuring accurate updates and visibility to customers
• Using Microsoft Excel to input and update data to internal spreadsheets, ensuring accurate information and efficient cross-communication between teams and drivers
• Collaborate and communicate with team members to process documents in a timely manner to ensure workflow

• A genuine eagerness to learn and develop new skills
• Strong communication skills and a collaborative mindset
• A proactive attitude - willing to ask questions, seek feedback, and take initiative
• Reliability, punctuality, and a commitment to completing the apprenticeship program

Salary: £18,000 per annum

Working hours: Monday to Friday, 9am - 5pm

• Structured learning plan with clear milestones and feedback
• One on one mentorship from experienced professionals
• A friendly, inclusive workplace where your growth is our priority
• On site parking and good public transport links

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.