IT Support Apprentice

Ref 85844 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Meteor House, First Avenue, Finningley, South Yorkshire, DN9 3GA Salary £20,000 per annum Closing date 10/06/2026

Connectus Group Limited has over 20 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup

• Act as the first point of contact for IT support queries via phone and email
• Log and manage incidents using service management tools
• Resolve issues in line with SLAs or escalate to second/third-line support when necessary
• Attend customer sites for installations and troubleshooting
• Assist in building and supporting VOIP platforms and full-fibre networks
• Maintain accurate documentation for hardware and software systems
• Support senior engineers on projects and complex faults
• Windows 11 and Office 365
• Basic networking concepts
• LAN/WAN technologies (routers, switches, firewalls)
• Fibre optic communications
• VOIP, SIP, ISDN
• Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point)
• Proactive and able to work under pressure
• Good initiative and problem-solving skills
• Full UK driving license

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 8am - 5pm

• Extra holiday for your birthday
• Ability to take up to 5x unpaid annual leave days
• Length of service awards
• Free on-site parking
• Study support
• Team-building and social events
• Free tickets to sporting events with hospitality

Opportunity to progress within a growing technical organisation.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.