Dynamics365 Product Lead

Application Deadline: 29 May 2026

Department: IT & Digital Transformation

Employment Type: Permanent

Location: London, UK

Reporting To: Deputy Director - Digital, Data & Technology

Compensation: £57,776 / year

To act as MAP's internal expert for Dynamics 365 CRM, ensuring the system is reliable, fit for purpose, and continuously improved to meet organisational priorities. The ideal candidate will be a proficient, hands on administrator with a focus on delivering incremental, high impact improvements to the day to day operation of MAP Dynamics 365 CRM, managing the system's day to day administration, data quality, and functional enhancements, reducing reliance on 3rd parties for routine fixes such as creating new fields, workflows, and reports, fixing issues, improving data quality, and embedding system changes, retaining knowledge in house.

Dynamics 365 administration and support

• Act as the functional lead for Dynamics 365 CE, with a particular focus on Non Profit Customer Insights, Sales Enterprise and Fundraising and Engagement modules.
• Performs hands on functional configuration of Dynamics 365 components e.g. fields, views, forms, business rules, and builds low code Power Automate flows to support business processes.
• Act as the primary point of contact for system issues and user support, managing and resolving support requests efficiently.
• Conduct routine administrative tasks, such as managing user accounts, security roles, access permissions, and data sharing rules, to ensure a secure and organised environment.
• Maintain and update system documentation on configuration, customisations, and processes and procedures to facilitate knowledge transfer and ensure continuity.
• Troubleshoot and resolve system issues, escalating only when specialist vendor support is required.

Experience & Certifications/Qualifications:

• Extensive hands on expertise in Microsoft Dynamics 365 CE, including configuration, customisation, and administration.
• Skilled in Power Platform: Power Automate (low code flows), model driven Power Apps, and Dataverse.
• Strong knowledge of Dynamics 365 Customer Insights across data unification, segmentation, journeys, and analytics.
• Proven delivery experience with the Sales module (leads, opportunities, accounts, pipeline, forecasting).
• Ability to translate business requirements into effective Dynamics 365 solutions.
• Working understanding of SQL and SSIS, preferably in relation to Kingsway Soft based integrations.
• Practical project experience: effort estimation, timeline tracking, and managing competing change requests.
• Strong data management skills, including imports, validation, quality checks, and de duplication.
• Desirable understanding of fundraising and finance processes, including income reconciliation and Gift Aid.
• Working knowledge of GDPR, PCI, PECR, and data governance best practice.
• Experience coordinating external partners to meet internal standards and requirements.
• Clear, confident communicator able to explain technical concepts to varied audiences.
• Collaborative approach with cross departmental experience (fundraising, operations, finance, IT).
• Able to balance BAU support with ongoing improvement projects.
• Experience in not for profit/public sector environments, ideally involving fundraising, membership, or donor management.