Medical Aid for Palestinians

About the Role Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two and a half years, tens of thousands of new supporters have joined MAP, driving significant growth in income across individuals, trusts, foundations, and corporate partners. As we work to sustain this support and with an ambition to become a £50m organisation by 2028 high quality data and robust supporter operations are essential to our success. The Supporter Database Manager plays a critical role in ensuring our supporter data is accurate, reliable, and fit for purpose. Managing the day to day operation of MAP s supporter database, you ll lead a small, specialist team and work closely with colleagues across Fundraising, Finance, Campaigns, and Digital, Data and Technology (DDT) to ensure income is processed correctly, data standards are upheld, and our systems support effective fundraising, campaigning and supporter care. MAP is currently embedding a new CRM (Microsoft Dynamics 365). While CRM system ownership sits within the DDT team, this role will be central to ensuring the database works for users, data quality remains high, and operational processes are continuously improved. If you re an experienced database professional with strong people skills, high attention to detail and a commitment to MAP s mission and values, we d love to hear from you. What is the role about? Lead on ensuring MAP s supporter data can be trusted and used with confidence across the organisation. You ll oversee data quality, imports, integrations, and financial reconciliation, while managing and developing a small team responsible for the smooth running of supporter database operations. Your work will directly support fundraising and campaigning performance, supporter experience, and organisational decision-making. A full description of responsibilities can be found in the job description. About You This role is ideal for an experienced supporter or customer database professional or a CRM specialist ready to step into a management role who enjoys combining hands on operational work with team leadership. You ll be detail-focused, collaborative, and confident working across systems, suppliers and teams. You ll be motivated by improving processes, strengthening data quality and enabling colleagues to deliver outstanding experiences for supporters, all while contributing to MAP s work to protect the health and dignity of Palestinians living under occupation and as refugees. We encourage applications from candidates who may not meet every requirement, but who have the potential to develop into the role. RECRUITMENT PROCESS How to Apply Please submit your CV before the deadline of 8:00 am GMT on 20th May 2026. First interviews: w/c 26th May 2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

About the Role The Cybersecurity Officer will support the Cybersecurity Manager in protecting the charity s digital assets and ensuring compliance with internal security policies and relevant international standards. This role will assist in implementing, monitoring, and maintaining cybersecurity controls across our technology environment, and is ideal for someone early in their cybersecurity career with a strong willingness to learn and contribute to meaningful humanitarian work. Please note this is a FTC role for 6 months About You Candidate should have a Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience) with Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. Basic knowledge of Microsoft 365 security stack, including Defender and Intune. Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. MAIN RESPONSIBILITIES • Assist in the implementation and maintenance of cybersecurity tools and controls (e.g., endpoint protection, firewalls, secure email gateways, MFA, etc.). • Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender, WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity Manager. • Support user access management and ensure policies for identity and access control are followed using systems like SSO and Intune. • Help manage and track security awareness initiatives (e.g., phishing simulations via SoSafe). • Assist in vulnerability scanning and basic risk assessments across networks and systems. • Contribute to incident response efforts under the guidance of the Cybersecurity Manager. • Document findings, maintain logs, and support audit and compliance activities. • Collaborate with IT and wider organisation to ensure security controls do not hinder mission delivery. • Participate in routine system checks and contribute to the improvement of cybersecurity procedures and documentation. SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES Experience & Certifications/Qualifications: • Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience). • Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). • Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. • Basic knowledge of Microsoft 365 security stack, including Defender and Intune. • Excellent communication skills and attention to detail. • Ability to handle confidential information with integrity. Preferred Skills and Competencies: • Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. • Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent. Ethos: • Support the mission & values of MAP. • Support and promote diversity and equality of opportunity in the workplace. • Represent and be an ambassador for MAP. • Commitment to anti-discriminatory practice and equal opportunities. • An ability to apply awareness of diversity issues to all areas of work. • Abide by organisational policies, codes of conduct and practices. • Commitment to upholding the rights of people facing disadvantage and discrimination. Other desirable experience : • Experience of not-for-profit/INGO environments • Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities Disclaimer Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting