Michael Kors is a world renowned designer of luxury accessories and ready to wear, established in 1981 and operating under its signature labels.
Digital Operations Manager
We have an exciting opportunity for a Digital Operations Manager, EMEA based in our London office.
Department Overview
Established in 2016, the Digital department has steadily grown, delivering a best in class customer experience and targeting €0.5 billion in global digital revenue.
London based Digital Commerce team manages nine localized transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Mexico, India, Malaysia, and South Africa.
Who You Are
- Highly organized, detail oriented with strong communication and project management skills.
- Energetic, positive, reliable, a keen learner and self motivated.
- Thrives in a rapidly changing environment, able to meet deadlines and perform multiple tasks concurrently.
- Passionate about the customer and all elements of the customer experience.
What You'll Do
- Lead day to day operational management of the EMEA and global eCommerce sites, including checkout, payments, and platform performance.
- Partner with cross functional teams (customer service, warehouse operations, logistics, loss prevention, retail operations, and eCommerce IT) to deliver excellent customer experiences.
- Coordinate rollout of new omni channel features and functionality, ensuring smooth launch and clear communication.
- Serve as subject matter expert on the eCommerce platform, systems, and tools, advising on process improvements.
- Support projects with UAT, ensuring accuracy and adherence to timelines.
- Analyze insights across the end to end customer journey, identify issues, and recommend opportunities for improvement, especially in checkout and payments.
- Build and distribute operations reports summarizing trends and insights.
- Maintain documentation for omni channel operations processes and ensure it is up to date.
You'll Need to Have
- 5+ years of experience in eCommerce / Omni Channel consumer operations, preferably in fashion retail.
- Experience managing multi lingual, multi currency eCommerce sites.
- Experience with omni channel initiatives such as collect in store and fulfillment.
- Experience working with customer service, loss prevention, logistics, and payments teams.
- Experience in project launches, including participation in UAT and managing roll outs.
- Strong organisational, people management, problem solving, and troubleshooting skills.
- Ability to build relationships with internal and external stakeholders and work independently or collaboratively.
We'd Love to See
- A passion for customer journeys and a "can do" attitude.
- High energy, enthusiasm, and a sense of urgency.
- Methodical, prioritised, time focused problem solving.
- Consistent ability to thrive under changing priorities and tight deadlines.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .
England, United Kingdom of Great Britain and Northern Ireland