Project Manager

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new ITAM Project Manager who will sit within our IT Services team and lead the end to end delivery of ITAM, SAM Agile, M365 and Azure projects across a range of customer engagements. This role will focus on managing project delivery, resource planning, stakeholder engagement and governance to ensure projects are delivered on time, within scope and to the required quality standards.

You will act as the primary delivery lead across key customer accounts, working closely with Sales, Consulting and Delivery teams to support pipeline growth, maintain strong customer relationships and drive continuous improvement across service delivery.

• Lead the delivery of ITAM, SAM Agile, M365 and Azure projects, ensuring delivery to agreed scope, timelines and quality standards.
• Act as the primary delivery lead for key managed service accounts, owning customer relationships and engagement outcomes.
• Plan and manage project delivery including scheduling, forecasting, resource allocation and cost tracking.
• Manage escalated or at risk projects, driving resolution and service recovery where required.
• Deliver regular customer updates, including presentations, service reviews and reporting.
• Track project activities, actions and outcomes, ensuring visibility across delivery progress.
• Manage project pipeline and provide accurate resource forecasting in collaboration with Sales teams.
• Develop and maintain project plans aligned to Agile, PRINCE2, Waterfall and SCRUM methodologies.
• Allocate and manage consultant resources across projects, monitoring utilisation and capacity.
• Identify and manage risks, dependencies and change control processes.
• Maintain central project tracking, including status, costs and delivery metrics.
• Build and maintain strong relationships with customers and internal stakeholders.
• Act as a key point of contact between Sales, Delivery and Consulting teams.
• Support contract renewals and assist with commercial discussions where required.
• Create and manage key project documentation including Statements of Work, service specifications and delivery artefacts.
• Support governance and compliance activity, including customer documentation and internal processes.
• Contribute to tender and bid responses where required.
• Drive continuous improvement across project delivery, processes and service offerings.

Whyshouldyouapply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on.

We'reproud to be certified as a Great Place to Work , and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day to day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

• Strong project management experience across IT services, managed services or technology delivery environments.
• Excellent organisational and planning skills with the ability to manage multiple projects simultaneously.
• Strong stakeholder management and communication skills, with confidence working at all levels.
• Ability to manage risks, dependencies and change control effectively.
• Strong attention to detail and ability to maintain accurate project documentation and tracking.
• Confident decision maker with strong problem solving and conflict resolution skills.
• Proactive and collaborative approach, with the ability to work independently when required.
• Good understanding of sales lifecycle and project delivery best practices.
• Strong Microsoft Office skills, including Excel, Word and PowerPoint (MS Project desirable).

Experience & Qualifications:

• Experience delivering ITAM, SAM, cloud or managed services projects.
• Strong working knowledge of delivery methodologies including PRINCE2, Agile, Waterfall and SCRUM.
• PRINCE2, SCRUM or Agile certifications desirable but not essential.
• Experience working in customer facing delivery roles within IT services environments.

Where is the role based? Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working? Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews? Following a screen with the Recruitment Team, you can expect a two stage interview process - one online and one in person.

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

If you're still reading, we think there's a strong chance you might be our kind of person.

Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.