Primary Responsibilities - M3 CloudSuite
- Act as the primary internal support contact for M3 CloudSuite and associated business applications.
- Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 CloudSuite.
- Work closely with the company's M3 implementation/support partner to escalate and resolve more complex issues where required.
- Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 CloudSuite.
- Create, maintain, and improve documentation, procedures, and support guides relating to M3 CloudSuite and associated systems.
- Support end users with training, guidance, and best practice usage of the ERP system.
- Share knowledge and provide guidance to other IT team members regarding M3 CloudSuite functionality and processes.
- Support integrations and associated business systems connected to the ERP platform.
- Assist with troubleshooting and support of EDI processes and external integrations.
Secondary Responsibilities - General IT Support & Infrastructure
- Through ongoing training, mentoring, and experience within the IT Department, the role will also support wider IT operations, including:
- Supporting the LAN/WAN infrastructure and associated IT systems, software, and hardware.
- Assisting with IT administration tasks across servers, networks, endpoints, and cloud services.
- Providing day-to-day IT support to users across the business.
- Assisting with the maintenance and improvement of IT procedures, documentation, and departmental standards.
- Supporting cyber security and IT compliance best practices across the organisation.
- Assisting with management of third party IT suppliers and managed service providers.
- Supporting the setup, maintenance, and troubleshooting of hardware and software systems.
- Participating in IT projects and system improvement initiatives.
- Providing cover for the IT Manager and wider IT team during periods of absence.
- Assisting with procurement activities including sourcing equipment and raising purchase requisitions where authorised.
- Participating in out of hours support when required for critical business systems (expected average less than 7.5 hours per month).