Natural Innovations
Beeston, Nottinghamshire
Primary Responsibilities - M3 CloudSuite Act as the primary internal support contact for M3 CloudSuite and associated business applications. Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 CloudSuite. Work closely with the company's M3 implementation/support partner to escalate and resolve more complex issues where required. Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 CloudSuite. Create, maintain, and improve documentation, procedures, and support guides relating to M3 CloudSuite and associated systems. Support end users with training, guidance, and best practice usage of the ERP system. Share knowledge and provide guidance to other IT team members regarding M3 CloudSuite functionality and processes. Support integrations and associated business systems connected to the ERP platform. Assist with troubleshooting and support of EDI processes and external integrations. Secondary Responsibilities - General IT Support & Infrastructure Through ongoing training, mentoring, and experience within the IT Department, the role will also support wider IT operations, including: Supporting the LAN/WAN infrastructure and associated IT systems, software, and hardware. Assisting with IT administration tasks across servers, networks, endpoints, and cloud services. Providing day-to-day IT support to users across the business. Assisting with the maintenance and improvement of IT procedures, documentation, and departmental standards. Supporting cyber security and IT compliance best practices across the organisation. Assisting with management of third party IT suppliers and managed service providers. Supporting the setup, maintenance, and troubleshooting of hardware and software systems. Participating in IT projects and system improvement initiatives. Providing cover for the IT Manager and wider IT team during periods of absence. Assisting with procurement activities including sourcing equipment and raising purchase requisitions where authorised. Participating in out of hours support when required for critical business systems (expected average less than 7.5 hours per month).
Primary Responsibilities - M3 CloudSuite Act as the primary internal support contact for M3 CloudSuite and associated business applications. Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 CloudSuite. Work closely with the company's M3 implementation/support partner to escalate and resolve more complex issues where required. Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 CloudSuite. Create, maintain, and improve documentation, procedures, and support guides relating to M3 CloudSuite and associated systems. Support end users with training, guidance, and best practice usage of the ERP system. Share knowledge and provide guidance to other IT team members regarding M3 CloudSuite functionality and processes. Support integrations and associated business systems connected to the ERP platform. Assist with troubleshooting and support of EDI processes and external integrations. Secondary Responsibilities - General IT Support & Infrastructure Through ongoing training, mentoring, and experience within the IT Department, the role will also support wider IT operations, including: Supporting the LAN/WAN infrastructure and associated IT systems, software, and hardware. Assisting with IT administration tasks across servers, networks, endpoints, and cloud services. Providing day-to-day IT support to users across the business. Assisting with the maintenance and improvement of IT procedures, documentation, and departmental standards. Supporting cyber security and IT compliance best practices across the organisation. Assisting with management of third party IT suppliers and managed service providers. Supporting the setup, maintenance, and troubleshooting of hardware and software systems. Participating in IT projects and system improvement initiatives. Providing cover for the IT Manager and wider IT team during periods of absence. Assisting with procurement activities including sourcing equipment and raising purchase requisitions where authorised. Participating in out of hours support when required for critical business systems (expected average less than 7.5 hours per month).