Data and BI Engineer
Department: Delivery
Employment Type: Full Time
Location: London
Reporting To: Jason Gopaul
Description
Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state of the art real time communications platforms and contact centre system integration. At our core, we are problem solvers with a strong engineering mindset and a 'can do' attitude.
We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid Level) reporting into our Global Data Integration and Systems Manager.
This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high quality reporting and insights through Power BI.
The successful candidate will play a key role in shaping Sabio's data landscape, ensuring data is reliable, accessible and optimised for business decision making.
Key Responsibilities
Data Engineering
- Design, build, and maintain scalable data pipelines across multiple systems
- Develop and manage ETL/ELT processes to ensure high quality, reliable data
- Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems
- Implement and support modern data platforms, including Microsoft Fabric
- Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows
- Ensure data governance, security and performance standards are met
Business Intelligence & Reporting
- Design, develop, and maintain Power BI dashboards and reports
- Build and maintain semantic models, measures and calculated logic (DAX)
- Translate business requirements into scalable data models and visualisations
- Optimise report performance, usability and consistency
- Deliver actionable insights to support business decision making
Data Management & Quality
- Ensure accuracy, completeness and integrity of data across systems
- Manage data pipelines and support data quality frameworks
- Identify and resolve data issues, inconsistencies and gaps
- Continuously improve data processes and reporting workflows
Stakeholder Engagement
- Work closely with business stakeholders to gather reporting requirements
- Collaborate with cross functional teams across technology and operations
- Present insights clearly to both technical and non technical audiences
- Support adoption and effective use of dashboards and reporting tools
Skills Knowledge and Expertise
Essential
- Experience in data engineering and/or BI development roles (3-6 years typical)
- Strong experience with Power BI (dashboard development, DAX, modelling)
- Strong SQL skills for querying and transforming data
- Experience integrating Salesforce data
- Experience working with ServiceNow data or APIs
- Experience designing and managing ETL/ELT pipelines
- Solid understanding of data modelling (star schema, dimensional modelling)
- Strong analytical and problem solving skills
- Excellent communication skills with stakeholders
Desirable
- Experience with Microsoft Fabric
- Understanding of medallion architecture (Bronze, Silver, Gold layers)
- Experience with cloud platforms (Azure preferred)
- Experience working with APIs and automation
- Exposure to Certinia / financial or resource management data
- Background in telecoms, services or consulting environments
Personal Attributes
- Highly detail oriented with strong focus on data accuracy
- Proactive, self driven and solution focused
- Strong collaboration and stakeholder engagement skills
- Comfortable working in a fast paced, evolving environment
Benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year (this includes three Sabio days)
- LinkedIn Learning
- Plus many more! (Benefits are dependant on your base location.)