Sabio Group

Data and BI Engineer Department: Delivery Employment Type: Full Time Location: London Reporting To: Jason Gopaul Description Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state of the art real time communications platforms and contact centre system integration. At our core, we are problem solvers with a strong engineering mindset and a 'can do' attitude. We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid Level) reporting into our Global Data Integration and Systems Manager. This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high quality reporting and insights through Power BI. The successful candidate will play a key role in shaping Sabio's data landscape, ensuring data is reliable, accessible and optimised for business decision making. Key Responsibilities Data Engineering Design, build, and maintain scalable data pipelines across multiple systems Develop and manage ETL/ELT processes to ensure high quality, reliable data Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems Implement and support modern data platforms, including Microsoft Fabric Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows Ensure data governance, security and performance standards are met Business Intelligence & Reporting Design, develop, and maintain Power BI dashboards and reports Build and maintain semantic models, measures and calculated logic (DAX) Translate business requirements into scalable data models and visualisations Optimise report performance, usability and consistency Deliver actionable insights to support business decision making Data Management & Quality Ensure accuracy, completeness and integrity of data across systems Manage data pipelines and support data quality frameworks Identify and resolve data issues, inconsistencies and gaps Continuously improve data processes and reporting workflows Stakeholder Engagement Work closely with business stakeholders to gather reporting requirements Collaborate with cross functional teams across technology and operations Present insights clearly to both technical and non technical audiences Support adoption and effective use of dashboards and reporting tools Skills Knowledge and Expertise Essential Experience in data engineering and/or BI development roles (3-6 years typical) Strong experience with Power BI (dashboard development, DAX, modelling) Strong SQL skills for querying and transforming data Experience integrating Salesforce data Experience working with ServiceNow data or APIs Experience designing and managing ETL/ELT pipelines Solid understanding of data modelling (star schema, dimensional modelling) Strong analytical and problem solving skills Excellent communication skills with stakeholders Desirable Experience with Microsoft Fabric Understanding of medallion architecture (Bronze, Silver, Gold layers) Experience with cloud platforms (Azure preferred) Experience working with APIs and automation Exposure to Certinia / financial or resource management data Background in telecoms, services or consulting environments Personal Attributes Highly detail oriented with strong focus on data accuracy Proactive, self driven and solution focused Strong collaboration and stakeholder engagement skills Comfortable working in a fast paced, evolving environment Benefits Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.)

Sabio Group is looking for a Senior Software Engineer (DevOps) in London. The role involves designing, building, and maintaining high-quality software solutions with a focus on DevOps practices. You will collaborate with customers to understand their needs, implement CI/CD pipelines, and utilize modern technologies. Candidates should have strong experience in DevOps, automation, and various programming languages, along with excellent communication skills. Join a diverse, inclusive team that values continuous learning and growth.

Senior Software Engineer (DevOps) Department: Delivery Employment Type: Full Time Location: London Reporting To: Chris Nickson Description Sabio Group is a trusted expert in Contact Centre, AI and Data. We design, build and run automation-led customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We are collaborative, curious and outcomes-driven, and we invest in people who want to learn and grow in a supportive, inclusive environment. Role Purpose As a Senior Software Engineer within the AI Practice, you will play a key hands on role in designing, building and operating secure, scalable and highly automated software solutions for our customers. You will bring a strong DevOps mindset, taking ownership of solutions across the full lifecycle - from design and build through deployment, monitoring and continuous improvement. The role is customer facing and delivery focused, working on AI enabled and cloud native solutions using modern, automation first engineering practices. Key Responsibilities Design, build and maintain high quality software solutions using modern programming languages, cloud platforms and DevOps tooling. Apply a DevOps and automation first approach across infrastructure provisioning, CI/CD, deployment, testing and operations. Engineer secure, scalable and observable systems using modern DevOps practices, including infrastructure as code and automated quality controls. Take ownership of services in production, including monitoring, troubleshooting, performance tuning and reliability improvements. Work directly with customers to understand requirements, shape technical solutions and clearly communicate progress, risks and outcomes. Troubleshoot complex issues across application code, integrations, infrastructure and cloud services. Contribute to shared DevOps tooling, reusable components, infrastructure as code patterns and engineering standards within the AI Practice. Collaborate closely with other engineers and delivery leads to ensure high quality, on time delivery. Continuously evaluate and adopt new DevOps tools, technologies and patterns to improve delivery efficiency and platform reliability. Skills Knowledge and Expertise Strong experience as a Senior Software Engineer working across multiple technology stacks. Proven DevOps experience, with a strong automation first engineering mindset. Experience designing, deploying and supporting production systems using CI/CD pipelines and infrastructure as code. Ability to rapidly learn new technologies and apply them effectively in customer environments. Excellent problem solving and troubleshooting skills across software, infrastructure and cloud platforms. Strong written and verbal communication skills, including confidence in customer facing roles. Hands on experience with: Infrastructure as Code (Terraform, Ansible or similar) CI/CD pipelines and DevOps tooling C# (.NET 8+) and/or Java (Spring) JavaScript using a modern framework (React, Angular or similar) Bash and PowerShell AWS, ideally including Amazon Connect Containerisation and orchestration (Docker, Kubernetes) Linux environments Nice to Have Experience with relational databases such as MSSQL Experience with Redis or similar caching technologies Exposure to Azure Exposure to Google Cloud Platform (GCP) Experience with Go Experience with VMware Telephony or IVR experience Why Join Us Work on high impact AI, cloud and DevOps transformation programmes for leading global brands. Be part of a collaborative, outcomes driven engineering culture with strong DevOps practices. Continuous learning with access to mentoring, frameworks and clear career progression. An inclusive and supportive environment where diversity is valued and everyone can thrive. Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year- (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.) Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

Sabio Group is seeking a Mid-Level Data and BI Engineer to join their Delivery department in London. The role involves building scalable data pipelines, integrating enterprise systems like ServiceNow and Salesforce, and developing Power BI dashboards. Candidates should have 3-6 years in data engineering or BI roles, strong SQL skills, and experience with Power BI. The company offers benefits like a pension scheme, remote work options, and health care coverage.