UCD Service Designer (SC Cleared)

Our client is undertaking a major transformation across its Product and Service Domain, including the development of six strategic service lines. They are looking for an experienced SC-cleared Service Designer to support a 10-12 week Discovery phase engagement.

The successful candidate will help map complex end-to-end journeys, identify service improvements, and design seamless experiences across people, processes, systems, and data. This role will operate at a strategic level, contributing to enterprise-wide service transformation within a multidisciplinary delivery team.

• Active SC Clearance
• Strong experience working within GDS frameworks
• Expertise in service design techniques and journey mapping
• Experience mapping interactions across users, systems, data, and operational processes
• Ability to identify opportunities for service and organisational improvement
• Comfortable working in fast-paced, evolving environments
• Strategic service design experience beyond individual service redesign

If you're interested, please apply with your most updated CV as I will be calling through applicants in order of receipt.