Job Description: Role Summary Deliver on site end user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Location, Working Pattern, Security & Compliance Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park Occasional travel to remote sites to install or replace equipment Standard working hours: 07:00-17:30 (9 day fortnight, shift dependent) Occasional out of hours work to support VIP or high profile events Role is based on a nuclear licensed site in the Reading area Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment) Key Responsibilities End User Compute (EUC) Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs Troubleshoot Windows client OS Perform limited software troubleshooting Support endpoint encryption and WSUS updates Administer Active Directory and assist with SCCM deployments Staff the Tech Bar for walk in support Hardware Build Build standard and non standard desktops; refurbish devices for deployment Perform warranty and non warranty repairs Manage break/fix stock and asset records Maintain accurate device and print asset records; complete periodic audits Document and improve processes; maintain team SharePoint Printing / Managed Print Services (MPS) Maintain networked HP multifunction printers and manage consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front of House Service Provide walk in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back office completion Conference Rooms, VIP & Events Manage 250+ conference rooms and conduct assurance visits Liaise with AV suppliers for incident resolution and design requirements Respond to last minute VIP support requests Networking (Foundational) Perform CAT5 and fibre network patching Provide hands and eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or elevate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership and customer service managers Essential Skills & Qualifications Strong EUC hardware knowledge and hands on break/fix experience (HP/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team oriented; promotes collaboration and knowledge sharing Professional, positive, proactive, calm under pressure Politically aware, reliable, and conscientious Continuous service improvement mindset
30/05/2026
Full time
Job Description: Role Summary Deliver on site end user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Location, Working Pattern, Security & Compliance Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park Occasional travel to remote sites to install or replace equipment Standard working hours: 07:00-17:30 (9 day fortnight, shift dependent) Occasional out of hours work to support VIP or high profile events Role is based on a nuclear licensed site in the Reading area Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment) Key Responsibilities End User Compute (EUC) Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs Troubleshoot Windows client OS Perform limited software troubleshooting Support endpoint encryption and WSUS updates Administer Active Directory and assist with SCCM deployments Staff the Tech Bar for walk in support Hardware Build Build standard and non standard desktops; refurbish devices for deployment Perform warranty and non warranty repairs Manage break/fix stock and asset records Maintain accurate device and print asset records; complete periodic audits Document and improve processes; maintain team SharePoint Printing / Managed Print Services (MPS) Maintain networked HP multifunction printers and manage consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front of House Service Provide walk in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back office completion Conference Rooms, VIP & Events Manage 250+ conference rooms and conduct assurance visits Liaise with AV suppliers for incident resolution and design requirements Respond to last minute VIP support requests Networking (Foundational) Perform CAT5 and fibre network patching Provide hands and eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or elevate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership and customer service managers Essential Skills & Qualifications Strong EUC hardware knowledge and hands on break/fix experience (HP/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team oriented; promotes collaboration and knowledge sharing Professional, positive, proactive, calm under pressure Politically aware, reliable, and conscientious Continuous service improvement mindset
Find your next tech and IT Job or contract role. LA International Computer Consultants Ltd Service Delivery Manager (Process Owner) Must have an Active DV Clearance This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices. Key Responsibilities Oversee end to end delivery of Service Asset and Configuration Management activities. Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements. Monitor service performance metrics, analyse trends and produce reporting for stakeholders. Act as the main customer contact for Service Asset and Configuration Management activities. Manage incident, problem and change management processes aligned to ITIL best practice. Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements. Drive continual service improvement initiatives based on operational performance and customer feedback. Manage third party suppliers and vendor relationships where required. Support governance, audit and compliance activities. Skills and Experience Required Strong experience within IT Service Delivery or IT Operations environments. Strong understanding of ITIL v3 or ITIL v4 frameworks. Experience using ServiceNow, Jira Service Management or CASD. Strong stakeholder management and customer engagement capability. Strong analytical and problem solving skills. Experience managing cross functional technical teams within complex environments. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd Commercial Manager - QDC - Hybrid Must have an Active SC Clearance The Commercial Manager will work closely with Legal, Commercial, Sales, Delivery, Procurement and Finance teams to ensure contractual obligations are effectively managed while minimising legal and commercial exposure. Key Responsibilities Lead Qualified Defence Contract (QDC) single source contract management and negotiations. Prepare Statements of Work and contractual documentation for governance approval. Construct overall QDC deal structures alongside internal stakeholders and Legal & Commercial teams. Provide QDC cross training and guidance to internal commercial managers. Collaborate with delivery and operational teams to support strategic business goals. Maintain contract documentation and ensure compliance with governance procedures. Create and manage templates for SOWs, change orders and contractual agreements. Support BAU contract management activities and customer reporting requirements. Participate in customer meetings and governance forums. Ensure all contractual changes and proposals are reviewed in line with DOFA and Legal & Commercial requirements. Support dispute management, delay resolution and negotiation strategy development. Skills and Experience Required Strong experience within Commercial Management and contract governance environments. Proven experience managing QDC and single source defence contracts. Strong understanding of contractual negotiations and delivery frameworks. Knowledge of IT law, GDPR and commercial legislation. Strong stakeholder management and communication capability. Experience working within secure, regulated or defence environments. Ability to manage contractual risk, governance and compliance activities effectively. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Remote type Hybrid Location Bracknell Forest, United Kingdom LA International Computer Consultants Ltd Solution Architect - Managed Service Lead Must have an Active DV Clearance This role is responsible for leading technical delivery across secure managed services and supporting the strategic direction of complex infrastructure and workplace platforms. The successful candidate will work across multiple technical workstreams and provide leadership within a highly secure delivery environment. The Solution Architect - Managed Service Lead will work within a multi skilled Agile team environment across security, service and technical delivery functions. Key Responsibilities Own and drive technical delivery of managed service components from design through to live deployment. Collaborate with other Managed Service Leads across multiple technology areas to improve delivery cohesion and efficiency. Contribute to strategic roadmaps and technical direction across platform and workplace services. Act as the technical lead for delivery teams and customer stakeholders. Provide architecture governance and ensure solutions align to customer requirements and overall design vision. Ensure integrity, resilience and compliance across customer environments. Support Agile delivery methodologies and continuous improvement initiatives. Skills and Experience Strong experience delivering secure, resilient and large scale IaaS, PaaS and Workplace solutions. Experience creating and owning HLDs and LLDs. Strong problem solving and technical design capability. Experience leading and motivating multi skilled technical teams. Strong understanding of Agile delivery methodologies. Excellent stakeholder engagement and communication skills at senior level. Experience operating within highly secure and mission critical environments. Single UK nationality with active DV clearance required. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd . click apply for full job details
30/05/2026
Full time
Find your next tech and IT Job or contract role. LA International Computer Consultants Ltd Service Delivery Manager (Process Owner) Must have an Active DV Clearance This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices. Key Responsibilities Oversee end to end delivery of Service Asset and Configuration Management activities. Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements. Monitor service performance metrics, analyse trends and produce reporting for stakeholders. Act as the main customer contact for Service Asset and Configuration Management activities. Manage incident, problem and change management processes aligned to ITIL best practice. Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements. Drive continual service improvement initiatives based on operational performance and customer feedback. Manage third party suppliers and vendor relationships where required. Support governance, audit and compliance activities. Skills and Experience Required Strong experience within IT Service Delivery or IT Operations environments. Strong understanding of ITIL v3 or ITIL v4 frameworks. Experience using ServiceNow, Jira Service Management or CASD. Strong stakeholder management and customer engagement capability. Strong analytical and problem solving skills. Experience managing cross functional technical teams within complex environments. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd Commercial Manager - QDC - Hybrid Must have an Active SC Clearance The Commercial Manager will work closely with Legal, Commercial, Sales, Delivery, Procurement and Finance teams to ensure contractual obligations are effectively managed while minimising legal and commercial exposure. Key Responsibilities Lead Qualified Defence Contract (QDC) single source contract management and negotiations. Prepare Statements of Work and contractual documentation for governance approval. Construct overall QDC deal structures alongside internal stakeholders and Legal & Commercial teams. Provide QDC cross training and guidance to internal commercial managers. Collaborate with delivery and operational teams to support strategic business goals. Maintain contract documentation and ensure compliance with governance procedures. Create and manage templates for SOWs, change orders and contractual agreements. Support BAU contract management activities and customer reporting requirements. Participate in customer meetings and governance forums. Ensure all contractual changes and proposals are reviewed in line with DOFA and Legal & Commercial requirements. Support dispute management, delay resolution and negotiation strategy development. Skills and Experience Required Strong experience within Commercial Management and contract governance environments. Proven experience managing QDC and single source defence contracts. Strong understanding of contractual negotiations and delivery frameworks. Knowledge of IT law, GDPR and commercial legislation. Strong stakeholder management and communication capability. Experience working within secure, regulated or defence environments. Ability to manage contractual risk, governance and compliance activities effectively. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Remote type Hybrid Location Bracknell Forest, United Kingdom LA International Computer Consultants Ltd Solution Architect - Managed Service Lead Must have an Active DV Clearance This role is responsible for leading technical delivery across secure managed services and supporting the strategic direction of complex infrastructure and workplace platforms. The successful candidate will work across multiple technical workstreams and provide leadership within a highly secure delivery environment. The Solution Architect - Managed Service Lead will work within a multi skilled Agile team environment across security, service and technical delivery functions. Key Responsibilities Own and drive technical delivery of managed service components from design through to live deployment. Collaborate with other Managed Service Leads across multiple technology areas to improve delivery cohesion and efficiency. Contribute to strategic roadmaps and technical direction across platform and workplace services. Act as the technical lead for delivery teams and customer stakeholders. Provide architecture governance and ensure solutions align to customer requirements and overall design vision. Ensure integrity, resilience and compliance across customer environments. Support Agile delivery methodologies and continuous improvement initiatives. Skills and Experience Strong experience delivering secure, resilient and large scale IaaS, PaaS and Workplace solutions. Experience creating and owning HLDs and LLDs. Strong problem solving and technical design capability. Experience leading and motivating multi skilled technical teams. Strong understanding of Agile delivery methodologies. Excellent stakeholder engagement and communication skills at senior level. Experience operating within highly secure and mission critical environments. Single UK nationality with active DV clearance required. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd . click apply for full job details
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. To support significant M&A and Integration projects across a range of domain sectors, this ongoing contract opportunity will lead the design and delivery of modern endpoint and workplace solutions across Microsoft Intune, Windows Autopilot, Windows Autopatch and Microsoft Entra ID. Responsibilities Assess current environments and define target state architectures, migration approaches and implementation roadmaps. Produce high quality design documentation including assessments, high level designs, low level designs and implementation plans. Provide technical leadership across discovery, design, implementation, testing and transition to support. Design secure, scalable and supportable solutions aligned to Zero Trust principles and organisational compliance requirements. Work closely with clients and internal teams to shape requirements, run workshops and guide technical decision making. Support endpoint security design across compliance, device configuration, identity integration and protection capabilities. Contribute to pre sales activity including solution shaping, technical input to proposals, statements of work and delivery estimates. Act as a trusted advisor to clients and a senior technical authority within endpoint transformation engagements. Support practice development through reusable standards, architecture patterns and continuous improvement. Qualifications Proven ability to lead the architecture, design and hands on delivery of complex endpoint or modern workplace solutions for mid market and enterprise customers. Strong experience acting as the senior technical lead across discovery, design, implementation, migration and operational handover activities. Demonstrable experience in technical consulting, engineering or architecture roles, with significant focus on endpoint management, security and modern workplace transformation. Experience producing and owning assessments, strategies, roadmaps, high level designs, low level designs, implementation plans, standards and operational architecture artefacts. Ability to build trusted client relationships, provide technical leadership to engineers and influence stakeholders at both technical and leadership levels. Relevant Microsoft certifications such as MD 102, MS 102, SC 300, AZ 104 or expert level architecture or security certifications are desirable. Experience working in security conscious or regulated environments; SC and/or NPPV3 clearance would be beneficial but is not essential. Essential Experience Deep hands on expertise in modern endpoint architecture using Microsoft Intune across Windows 10/11, iOS/iPadOS and Android, with sound awareness of macOS management principles. Designing and implementing Windows Autopilot and modern provisioning strategies, including enrolment models, ESP optimisation, deployment profiles, identity integration and lifecycle considerations. Architecting Windows servicing and device lifecycle strategies using Windows Update for Business, feature updates, driver and firmware controls, and Windows Autopatch. Strong experience with application packaging, testing and deployment, including Win32 applications, Microsoft 365 Apps, the modern Microsoft Store and automation led deployment approaches. Strong understanding of Microsoft Entra ID, Conditional Access, MFA, device compliance and identity driven access controls, with the ability to align endpoint architecture to Zero Trust principles. Hands on experience designing and implementing endpoint security controls using security baselines, Settings Catalog, BitLocker, Windows Hello for Business, Cloud LAPS, Microsoft Defender for Endpoint, WDAC and AppLocker. Strong capability in MDM/MAM design with Intune, including app protection, BYOD strategy, corporate owned device management and platform governance. Good knowledge of Active Directory, hybrid identity, Entra Connect Sync and Cloud Sync, certificate management, RBAC and dependency mapping across the wider Microsoft 365 platform. Ability to translate business, security and operational requirements into practical architecture standards, implementation designs and supportable service outcomes. Experience using PowerShell and Microsoft Graph to support automation, reporting, configuration consistency and operational efficiency. Desirable Experience Co management capabilities and integration with Microsoft Configuration Manager. Intune Suite capabilities such as Remote Help, Endpoint Privilege Management, Advanced Analytics or Cloud PKI. Microsoft Tunnel, specialist mobile management scenarios, and broader cross platform endpoint management practices. Designing and deploying Windows 365 Cloud PC and/or Azure Virtual Desktop solutions as part of a wider modern workplace strategy. Dynamic groups, assignment filters, policy sets and reporting or dashboarding for endpoint posture and service performance. Good understanding of wider Microsoft 365 workloads and how endpoint, identity, security and collaboration services integrate. Awareness of Microsoft Security Copilot or AI assisted operations in endpoint and security administration. This opportunity is offered on a contract basis and can operate Outside IR35 or an a PAYE basis. There will also be the option of a permanent staff role for suitably qualified and experienced candidates. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Benefits Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
30/05/2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. To support significant M&A and Integration projects across a range of domain sectors, this ongoing contract opportunity will lead the design and delivery of modern endpoint and workplace solutions across Microsoft Intune, Windows Autopilot, Windows Autopatch and Microsoft Entra ID. Responsibilities Assess current environments and define target state architectures, migration approaches and implementation roadmaps. Produce high quality design documentation including assessments, high level designs, low level designs and implementation plans. Provide technical leadership across discovery, design, implementation, testing and transition to support. Design secure, scalable and supportable solutions aligned to Zero Trust principles and organisational compliance requirements. Work closely with clients and internal teams to shape requirements, run workshops and guide technical decision making. Support endpoint security design across compliance, device configuration, identity integration and protection capabilities. Contribute to pre sales activity including solution shaping, technical input to proposals, statements of work and delivery estimates. Act as a trusted advisor to clients and a senior technical authority within endpoint transformation engagements. Support practice development through reusable standards, architecture patterns and continuous improvement. Qualifications Proven ability to lead the architecture, design and hands on delivery of complex endpoint or modern workplace solutions for mid market and enterprise customers. Strong experience acting as the senior technical lead across discovery, design, implementation, migration and operational handover activities. Demonstrable experience in technical consulting, engineering or architecture roles, with significant focus on endpoint management, security and modern workplace transformation. Experience producing and owning assessments, strategies, roadmaps, high level designs, low level designs, implementation plans, standards and operational architecture artefacts. Ability to build trusted client relationships, provide technical leadership to engineers and influence stakeholders at both technical and leadership levels. Relevant Microsoft certifications such as MD 102, MS 102, SC 300, AZ 104 or expert level architecture or security certifications are desirable. Experience working in security conscious or regulated environments; SC and/or NPPV3 clearance would be beneficial but is not essential. Essential Experience Deep hands on expertise in modern endpoint architecture using Microsoft Intune across Windows 10/11, iOS/iPadOS and Android, with sound awareness of macOS management principles. Designing and implementing Windows Autopilot and modern provisioning strategies, including enrolment models, ESP optimisation, deployment profiles, identity integration and lifecycle considerations. Architecting Windows servicing and device lifecycle strategies using Windows Update for Business, feature updates, driver and firmware controls, and Windows Autopatch. Strong experience with application packaging, testing and deployment, including Win32 applications, Microsoft 365 Apps, the modern Microsoft Store and automation led deployment approaches. Strong understanding of Microsoft Entra ID, Conditional Access, MFA, device compliance and identity driven access controls, with the ability to align endpoint architecture to Zero Trust principles. Hands on experience designing and implementing endpoint security controls using security baselines, Settings Catalog, BitLocker, Windows Hello for Business, Cloud LAPS, Microsoft Defender for Endpoint, WDAC and AppLocker. Strong capability in MDM/MAM design with Intune, including app protection, BYOD strategy, corporate owned device management and platform governance. Good knowledge of Active Directory, hybrid identity, Entra Connect Sync and Cloud Sync, certificate management, RBAC and dependency mapping across the wider Microsoft 365 platform. Ability to translate business, security and operational requirements into practical architecture standards, implementation designs and supportable service outcomes. Experience using PowerShell and Microsoft Graph to support automation, reporting, configuration consistency and operational efficiency. Desirable Experience Co management capabilities and integration with Microsoft Configuration Manager. Intune Suite capabilities such as Remote Help, Endpoint Privilege Management, Advanced Analytics or Cloud PKI. Microsoft Tunnel, specialist mobile management scenarios, and broader cross platform endpoint management practices. Designing and deploying Windows 365 Cloud PC and/or Azure Virtual Desktop solutions as part of a wider modern workplace strategy. Dynamic groups, assignment filters, policy sets and reporting or dashboarding for endpoint posture and service performance. Good understanding of wider Microsoft 365 workloads and how endpoint, identity, security and collaboration services integrate. Awareness of Microsoft Security Copilot or AI assisted operations in endpoint and security administration. This opportunity is offered on a contract basis and can operate Outside IR35 or an a PAYE basis. There will also be the option of a permanent staff role for suitably qualified and experienced candidates. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Benefits Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Junior EngineerApplylocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: R3828Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Position Overview: With our ongoing success in business growth, we are expanding our Technical team and have a new opportunity for an Junior Engineer to join us to develop and deliver a wide range of clean technologies and renewable projects. The successful candidate will support work assignments covering technical aspects and project development deliverables for our customers in both public and private sectors. This involves working with the team to produce and deliver engineering deliverables, complete energy analysis and modelling, undertake feasibility studies & detailed design, and complete on-site reviews. This role is hybrid out of our London office and reports to one of our Senior Engineers. Key Responsibilities: Support with feasibility studies, techno-economic analysis, energy modelling, and energy saving calculations. Support the technical team with the responsibility for the development of projects throughout their life cycle, covering High Level Assessments (HLA), Investment Grade Proposals (IGP), or FEED (Front End Engineering Design) and Detailed Design. Ability to attend client sites (industrial & public sector) and complete assessment of existing infrastructure and operations, including the assistance in energy audits and site surveys to identify Energy Conservation Measures (ECM). Undertake desktop data analysis including Energy usage analysis, energy modelling, benchmarking analysis, energy and carbon savings calculations. Support the Engineers & Senior Engineers in producing Engineering deliverables, schematics, calculations and drawings. Ability to produce drawings, schematics to applicable standards. Support with the management of sub-contractors to deliver, or self-deliver detailed design, undertaking design reviews, and providing technical support during contractor's construction and commissioning. Support in the production of outline engineering work packages and scope of work documents for contractors to provide pricing. Provide Engineering support to the AMRC Sales, Delivery and O&M teams during project lifecycle. Liaise with client stakeholders and attend regular client project meetings - including in person. Undertake the preparation of technical reports, presentation and all project supporting documentation including buildings, building systems, data analysis results, and energy savings opportunities. Ability to use CAD to aid production of drawings. Additional Duties as directed by line manager/director. Minimum Qualifications: Engineering degree in Chemical or Mechanical Engineering (preferably MEng/MSc). Over two years of experience working within an Engineering/Graduate Engineering role in energy, renewables, or decarbonisation sector. Demonstrate strong technical, analytical, and problem-solving expertise. Experience and understanding of working to industry standards. Proficient in Microsoft Office Suite in particular Excel, Word, PowerPoint, and Power BI. Good verbal and written communication skills. Desirable skills: Experience of Energy Frameworks such as RE: Fit, NDEE, and PSDS Experience producing technical drawings, schematics and reports. Understanding and knowledge of low carbon technologies. Drafting in AutoCAD. Personal Attributes: The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, enthusiastic about energy efficiency, renewable energy, and decarbonisation. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines. A team player with the ability to work in a fast-paced environment across multiple projects. This job will require the willingness to travel across the UK and abroad. All applicants must be eligible to legally work in the UK
30/05/2026
Full time
Junior EngineerApplylocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: R3828Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Position Overview: With our ongoing success in business growth, we are expanding our Technical team and have a new opportunity for an Junior Engineer to join us to develop and deliver a wide range of clean technologies and renewable projects. The successful candidate will support work assignments covering technical aspects and project development deliverables for our customers in both public and private sectors. This involves working with the team to produce and deliver engineering deliverables, complete energy analysis and modelling, undertake feasibility studies & detailed design, and complete on-site reviews. This role is hybrid out of our London office and reports to one of our Senior Engineers. Key Responsibilities: Support with feasibility studies, techno-economic analysis, energy modelling, and energy saving calculations. Support the technical team with the responsibility for the development of projects throughout their life cycle, covering High Level Assessments (HLA), Investment Grade Proposals (IGP), or FEED (Front End Engineering Design) and Detailed Design. Ability to attend client sites (industrial & public sector) and complete assessment of existing infrastructure and operations, including the assistance in energy audits and site surveys to identify Energy Conservation Measures (ECM). Undertake desktop data analysis including Energy usage analysis, energy modelling, benchmarking analysis, energy and carbon savings calculations. Support the Engineers & Senior Engineers in producing Engineering deliverables, schematics, calculations and drawings. Ability to produce drawings, schematics to applicable standards. Support with the management of sub-contractors to deliver, or self-deliver detailed design, undertaking design reviews, and providing technical support during contractor's construction and commissioning. Support in the production of outline engineering work packages and scope of work documents for contractors to provide pricing. Provide Engineering support to the AMRC Sales, Delivery and O&M teams during project lifecycle. Liaise with client stakeholders and attend regular client project meetings - including in person. Undertake the preparation of technical reports, presentation and all project supporting documentation including buildings, building systems, data analysis results, and energy savings opportunities. Ability to use CAD to aid production of drawings. Additional Duties as directed by line manager/director. Minimum Qualifications: Engineering degree in Chemical or Mechanical Engineering (preferably MEng/MSc). Over two years of experience working within an Engineering/Graduate Engineering role in energy, renewables, or decarbonisation sector. Demonstrate strong technical, analytical, and problem-solving expertise. Experience and understanding of working to industry standards. Proficient in Microsoft Office Suite in particular Excel, Word, PowerPoint, and Power BI. Good verbal and written communication skills. Desirable skills: Experience of Energy Frameworks such as RE: Fit, NDEE, and PSDS Experience producing technical drawings, schematics and reports. Understanding and knowledge of low carbon technologies. Drafting in AutoCAD. Personal Attributes: The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, enthusiastic about energy efficiency, renewable energy, and decarbonisation. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines. A team player with the ability to work in a fast-paced environment across multiple projects. This job will require the willingness to travel across the UK and abroad. All applicants must be eligible to legally work in the UK
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support, strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OS X, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills; What's in it for you: Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Dental cover Private healthcare Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
30/05/2026
Full time
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support, strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OS X, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills; What's in it for you: Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Dental cover Private healthcare Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Location: Outskirts of Leeds city centre but with free parking Salary: Up to 32,500 Hours: 9:00 - 17:30 Title: IT Support Analyst With over 90 years experience, this leading manufacturer of the world's most advanced medical aid technology is offering the chance to join their team as an IT Engineer. Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide. The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunity. Job spec To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure other computer systems and peripherals as instructed. If required undertake trips to other sites/data centre including staying overnight where appropriate. Any other duties as requested by the IT Manager. Technical domain AD support Office 365 Admin Infrastructure (LAN / WAN / WIFI) IT asset management, purchasing & setup. Gaps in knowledge - full training provided. This is a customer (internal employees as well as external customers) facing role. Essentially, skills wise = general desktop support role: Desktop Hardware Support, Windows 10 & Server, Desktop Software, Communications (Mobile / Desk phone)
30/05/2026
Full time
Location: Outskirts of Leeds city centre but with free parking Salary: Up to 32,500 Hours: 9:00 - 17:30 Title: IT Support Analyst With over 90 years experience, this leading manufacturer of the world's most advanced medical aid technology is offering the chance to join their team as an IT Engineer. Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide. The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunity. Job spec To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure other computer systems and peripherals as instructed. If required undertake trips to other sites/data centre including staying overnight where appropriate. Any other duties as requested by the IT Manager. Technical domain AD support Office 365 Admin Infrastructure (LAN / WAN / WIFI) IT asset management, purchasing & setup. Gaps in knowledge - full training provided. This is a customer (internal employees as well as external customers) facing role. Essentially, skills wise = general desktop support role: Desktop Hardware Support, Windows 10 & Server, Desktop Software, Communications (Mobile / Desk phone)
Senior Digital and IT Support Salary £37,134 - £43,680 per annum (Career graded). Package: Full time, Fixed Term Contract and Secondment Opportunity until 31st August 2028. Job description About the role Exciting opportunity to be part of the Schools Senior Digital and IT Team on a 2 year Fixed Term contract. Use of a car is essential as this role is mainly based at school sites in Hounslow. Primarily provide technical support to school ICT systems across all Windows 11 desktops, laptops, Chromebooks, Apple and Android devices, Audio Visual equipment, printers and servers. Opportunity to develop skills in Office products including Office 365, Google Workspace, Sophos antivirus, server management, Unifi Wi Fi system, networking, web filtering, mobile device management, CCTV and telephony. About the team you'll be working in Schools Digital and IT, a dedicated team within the IT department of Hounslow Council specialising in IT solutions for education. Support teachers and students in the classroom and work with the SLT team on improvement plans. Report to the Schools Digital & IT Support Lead and work with other Cloud & Platform and Senior Digital and IT colleagues. About you Good understanding of requirements and responsibilities of working within a school environment. Flexible with excellent communication skills, enthusiastic and able to work with a range of people as part of a team, but also independently. Experience of working within an ICT environment, diagnosing and solving technical problems. Good understanding of networks, LAN, WAN and internet topologies and protocols as well as Server management (2019/2022). Ensure IT related services & security systems are working and up to date, i.e. Sophos Antivirus, School Applications, CCTV, Telephony, Wi Fi system, MDM, Backups, User permissions and filtering, WSUS. Use of a car is essential for this role as you will be travelling to schools in the Borough. Essential for the role: Enhanced DBS. Disability confident employer - reasonable adjustments are made to accommodate candidates. When Interviews Will Be Held And Who To Contact Interviews for this job will be held during week commencing 15th June 2026. Email: Telephone: (Internal applicant - please seek line manager approval before applying for this role as secondment.)
30/05/2026
Full time
Senior Digital and IT Support Salary £37,134 - £43,680 per annum (Career graded). Package: Full time, Fixed Term Contract and Secondment Opportunity until 31st August 2028. Job description About the role Exciting opportunity to be part of the Schools Senior Digital and IT Team on a 2 year Fixed Term contract. Use of a car is essential as this role is mainly based at school sites in Hounslow. Primarily provide technical support to school ICT systems across all Windows 11 desktops, laptops, Chromebooks, Apple and Android devices, Audio Visual equipment, printers and servers. Opportunity to develop skills in Office products including Office 365, Google Workspace, Sophos antivirus, server management, Unifi Wi Fi system, networking, web filtering, mobile device management, CCTV and telephony. About the team you'll be working in Schools Digital and IT, a dedicated team within the IT department of Hounslow Council specialising in IT solutions for education. Support teachers and students in the classroom and work with the SLT team on improvement plans. Report to the Schools Digital & IT Support Lead and work with other Cloud & Platform and Senior Digital and IT colleagues. About you Good understanding of requirements and responsibilities of working within a school environment. Flexible with excellent communication skills, enthusiastic and able to work with a range of people as part of a team, but also independently. Experience of working within an ICT environment, diagnosing and solving technical problems. Good understanding of networks, LAN, WAN and internet topologies and protocols as well as Server management (2019/2022). Ensure IT related services & security systems are working and up to date, i.e. Sophos Antivirus, School Applications, CCTV, Telephony, Wi Fi system, MDM, Backups, User permissions and filtering, WSUS. Use of a car is essential for this role as you will be travelling to schools in the Borough. Essential for the role: Enhanced DBS. Disability confident employer - reasonable adjustments are made to accommodate candidates. When Interviews Will Be Held And Who To Contact Interviews for this job will be held during week commencing 15th June 2026. Email: Telephone: (Internal applicant - please seek line manager approval before applying for this role as secondment.)
Business Applications Manager - Mid level, Hybrid / remoteSalary: Up to £61,000 GBPLocation: London (with occasional office visits) Responsibilities Lead a team of 4-5 Applications Support Analysts Serve as the key escalation point for all M365 application issues Collaborate closely with the Technology Service Delivery Manager to ensure Microsoft 365 applications are fully supported and deliver optimal solutions Essential Skills Proficiency with Microsoft operating systems (desktop and server) Deep knowledge of the Microsoft365 suite (SharePoint Online, Teams, Power Platform, etc.) Experience with service management tools, ideally Cherwell Strong team leadership capabilities Nice to Have Experience with SQL Server reporting and administration Relevant Microsoft certifications
30/05/2026
Full time
Business Applications Manager - Mid level, Hybrid / remoteSalary: Up to £61,000 GBPLocation: London (with occasional office visits) Responsibilities Lead a team of 4-5 Applications Support Analysts Serve as the key escalation point for all M365 application issues Collaborate closely with the Technology Service Delivery Manager to ensure Microsoft 365 applications are fully supported and deliver optimal solutions Essential Skills Proficiency with Microsoft operating systems (desktop and server) Deep knowledge of the Microsoft365 suite (SharePoint Online, Teams, Power Platform, etc.) Experience with service management tools, ideally Cherwell Strong team leadership capabilities Nice to Have Experience with SQL Server reporting and administration Relevant Microsoft certifications
2nd Line IT Support Analyst - Mission Mars Location: Office Based,Mission Mars Support Centre - Manchester City Centre (with travel to sites as required) Reporting To: IT Manager Salary: £30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly) Role Overview We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues, ensuring systems remain operational and colleagues receive excellent IT support. You will provide 2nd line support across a range of systems, applications, devices, and network infrastructure, helping to maintain reliable IT services within a fast-paced and customer-focused business This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a guest focused hospitality environment where service continuity is essential. Key Responsibilities Provide 2nd line support for hardware, software, networking, and business applications. Support desktop, laptop, mobile, EPOS, printer, and peripheral devices. Diagnose and resolve Microsoft 365, Windows, and user account issues. Maintain and support Active Directory, Azure AD, and group policies. Assist with server administration, patching, and system monitoring. Support telephony and communications systems. Support hospitality-specific systems including: EPOS systems, Booking and reservation platforms, Food delivery services Ensure business-critical systems remain operational during trading hours. Liaise with third-party vendors for issue resolution and maintenance. Manage support tickets within agreed SLAs. Document fixes, procedures, and troubleshooting steps. Escalate major incidents appropriately. Provide excellent customer service to non-technical users. Build positive relationships with operational teams and site managers. Skills & Experience Required Essential Previous experience in a 2nd line IT support role. Strong knowledge of: Microsoft 365 Active Directory / Azure AD Networking fundamentals (Unifi/Draytek) Hardware troubleshooting Experience supporting multiple sites or remote users. Experience with ticketing systems Enthusiastic and eager to learn. Team player with a positive attitude. Organised and detail-oriented. Able to remain calm under pressure. Passionate about technology and continuous improvement. Desirable Experience working in hospitality in either a guest facing or office support role. Experience with EPOS systems. Full UK driving licence. Qualifications Candidates must either: Have already started a recognised technical qualification or certification or be part-qualified in a relevant technical discipline such as: CompTIA A+ CompTIA Network+ Microsoft Certifications ITIL HND/HNC or Degree in IT, Computing, or related field What's in it for you Competitive salary + bonus scheme of up to 30% per annum (paid quarterly). Pension scheme. Loyalty bonus. 50% discount on food & drink at all Mission Mars venues. Free or discounted tickets to gigs and events at Albert Hall. Wellbeing support & employee assistance programmes. A vibrant, collaborative office culture with regular socials and events. Real opportunities for growth in a fast-growing, ambitious business. At Mission Mars, we're committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know on
30/05/2026
Full time
2nd Line IT Support Analyst - Mission Mars Location: Office Based,Mission Mars Support Centre - Manchester City Centre (with travel to sites as required) Reporting To: IT Manager Salary: £30,000-32,000 per annum + up to 30% bonus per annum (paid quarterly) Role Overview We are looking for a proactive and customer-focused 2nd Line IT Support Analyst to join our growing IT team. The role involves providing advanced technical support across all Mission Mars venues, ensuring systems remain operational and colleagues receive excellent IT support. You will provide 2nd line support across a range of systems, applications, devices, and network infrastructure, helping to maintain reliable IT services within a fast-paced and customer-focused business This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a guest focused hospitality environment where service continuity is essential. Key Responsibilities Provide 2nd line support for hardware, software, networking, and business applications. Support desktop, laptop, mobile, EPOS, printer, and peripheral devices. Diagnose and resolve Microsoft 365, Windows, and user account issues. Maintain and support Active Directory, Azure AD, and group policies. Assist with server administration, patching, and system monitoring. Support telephony and communications systems. Support hospitality-specific systems including: EPOS systems, Booking and reservation platforms, Food delivery services Ensure business-critical systems remain operational during trading hours. Liaise with third-party vendors for issue resolution and maintenance. Manage support tickets within agreed SLAs. Document fixes, procedures, and troubleshooting steps. Escalate major incidents appropriately. Provide excellent customer service to non-technical users. Build positive relationships with operational teams and site managers. Skills & Experience Required Essential Previous experience in a 2nd line IT support role. Strong knowledge of: Microsoft 365 Active Directory / Azure AD Networking fundamentals (Unifi/Draytek) Hardware troubleshooting Experience supporting multiple sites or remote users. Experience with ticketing systems Enthusiastic and eager to learn. Team player with a positive attitude. Organised and detail-oriented. Able to remain calm under pressure. Passionate about technology and continuous improvement. Desirable Experience working in hospitality in either a guest facing or office support role. Experience with EPOS systems. Full UK driving licence. Qualifications Candidates must either: Have already started a recognised technical qualification or certification or be part-qualified in a relevant technical discipline such as: CompTIA A+ CompTIA Network+ Microsoft Certifications ITIL HND/HNC or Degree in IT, Computing, or related field What's in it for you Competitive salary + bonus scheme of up to 30% per annum (paid quarterly). Pension scheme. Loyalty bonus. 50% discount on food & drink at all Mission Mars venues. Free or discounted tickets to gigs and events at Albert Hall. Wellbeing support & employee assistance programmes. A vibrant, collaborative office culture with regular socials and events. Real opportunities for growth in a fast-growing, ambitious business. At Mission Mars, we're committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know on
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills; We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role hit the 'Apply' button and give it a try! Please make sure to apply with a CV in English. What's in it for you: Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Dental cover Private healthcare Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement .
29/05/2026
Full time
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills; We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role hit the 'Apply' button and give it a try! Please make sure to apply with a CV in English. What's in it for you: Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Dental cover Private healthcare Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement .
Position Name: Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Opportunity to get involved in 3rd line support and project work Requirements 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp Support of Sophos or similar products for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls Experience working in an MSP environment The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability to support Citrix XenApp or similar products Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
29/05/2026
Full time
Position Name: Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Opportunity to get involved in 3rd line support and project work Requirements 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp Support of Sophos or similar products for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls Experience working in an MSP environment The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability to support Citrix XenApp or similar products Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology Working knowledge of Mac OS and basic knowledge of HTML/CSS Hospitality experience Dutch or French written and verbal communication skills What's in it for you Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
29/05/2026
Full time
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology Working knowledge of Mac OS and basic knowledge of HTML/CSS Hospitality experience Dutch or French written and verbal communication skills What's in it for you Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About the role Engineers required for the entire UK region. BYD is seeking Technical Support Engineer to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK Regional Aftersales Manager. The Technical Support Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the UK. Tasks & Typical duties/responsibilities Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works Responsible for working in a safe manner at all times Provide phone support and remote diagnostics to customers Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips Troubleshoot equipment located at customer sites Perform start-up and commissioning services at customer locations (SAT) Assist the in-house system engineering group in product development and/or project work Provide suggestions based on field experience, to improve the products Prepare and perform customer training at BYD as well as at customer facilities (if required) Essential Requirements NVQ Level 3 or higher equivalent qualification in an electrical/ electro-mechanical discipline Previous electrical or multi-skilled maintenance experience A current full clean UK driving licence (manual license) Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting) CSCS card is required to work on site Right to Work in the UK Additional Experience (not essential) C&G 2391-5 Test & Inspect or equivalent BSth Edition Previous HVAC training and F-Gas qualification Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols Working knowledge of power electronics / inverters / converters / generators / PLCs Second language Mandarin/Cantonese/Xiang would be an advantage Other requirement This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required We offer Competitive salary based on experience and qualification All travel time paid (door to door) Overtime at 1.5x (including travel time) Generous holiday allowance (25 days plus bank holidays) Private healthcare 6% Workplace pension Full training, company van (business use only), sim card, fuel card and laptop will be provided Team building events and employee learning opportunities About BYD UK and BYD Energy Storage BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range ofEnergy Storage Systems. BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a globalleading-edge provider of green energy technologies. Our Purpose is to build a zero-emissionfuture that reconnects humanity with nature and a World of clean air. We are looking for talentthat connects with this mission and want to create positive impact by joining a diverse anddynamic team.
29/05/2026
Full time
About the role Engineers required for the entire UK region. BYD is seeking Technical Support Engineer to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK Regional Aftersales Manager. The Technical Support Engineer will perform preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on BYD energy storage units across various client locations within the UK. Tasks & Typical duties/responsibilities Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works Responsible for working in a safe manner at all times Provide phone support and remote diagnostics to customers Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips Troubleshoot equipment located at customer sites Perform start-up and commissioning services at customer locations (SAT) Assist the in-house system engineering group in product development and/or project work Provide suggestions based on field experience, to improve the products Prepare and perform customer training at BYD as well as at customer facilities (if required) Essential Requirements NVQ Level 3 or higher equivalent qualification in an electrical/ electro-mechanical discipline Previous electrical or multi-skilled maintenance experience A current full clean UK driving licence (manual license) Basic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting) CSCS card is required to work on site Right to Work in the UK Additional Experience (not essential) C&G 2391-5 Test & Inspect or equivalent BSth Edition Previous HVAC training and F-Gas qualification Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols Working knowledge of power electronics / inverters / converters / generators / PLCs Second language Mandarin/Cantonese/Xiang would be an advantage Other requirement This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required We offer Competitive salary based on experience and qualification All travel time paid (door to door) Overtime at 1.5x (including travel time) Generous holiday allowance (25 days plus bank holidays) Private healthcare 6% Workplace pension Full training, company van (business use only), sim card, fuel card and laptop will be provided Team building events and employee learning opportunities About BYD UK and BYD Energy Storage BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range ofEnergy Storage Systems. BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a globalleading-edge provider of green energy technologies. Our Purpose is to build a zero-emissionfuture that reconnects humanity with nature and a World of clean air. We are looking for talentthat connects with this mission and want to create positive impact by joining a diverse anddynamic team.
Overview Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried, In-Office Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Requirements The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills, responsibility, and follow-through Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy Basic understanding of networking concepts Periodic travel to customer office locations within the metropolitan area will be required The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Experience working in an MSP environment Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Equal Employment Opportunity Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
29/05/2026
Full time
Overview Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried, In-Office Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Requirements The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills, responsibility, and follow-through Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy Basic understanding of networking concepts Periodic travel to customer office locations within the metropolitan area will be required The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Experience working in an MSP environment Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Equal Employment Opportunity Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Desktop Support Engineer Job Title: Desktop Support Engineer Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. Salary Range £27,000 - £35,000 per annum. Location Guildford office - 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL. Reporting to IT Manager. The company is an Infrastructure as a Service (IaaS) company. We offer a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in some of the most crucial and fastest-growing industries in the world, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain and Streaming. We were founded in 2014 by a group of hosting industry veterans. is headquartered in Cyprus, EU. provides access to premium server hosting solutions in over 26 datacentres globally. Job brief We are looking for a Desktop Support Engineer to join our IT team at to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects. As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities Support & Maintenance: provide support for IT-related issues and help with office systems. User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across Prepare workplaces for new users (Apple laptops, standard PC) SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms. IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance. Install and configure network equipment, commission new facilities. Prepare manuals for setting up and using the software. The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team. Experience / qualifications / skills Google Workspace Jira Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management Mobile Device Management (MDM) Solid experience working with network infrastructure and hardware Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage) Basic scripting skills (bash / python / google scripts) for routine tasks automation Location You will need to be able to get to our Guildford-based office 4 days per week. 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. We offer Salary range: £27,000 - £35,000 per annum. Private healthcare - Once probation period is passed. Embrace parenthood with 18 weeks generous paid leave after completion of 15 months' 'continuous service' Pension contribution - 5% of the salary. 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales. 10 days working from anywhere in the world following completion of probationary period. Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation). Office Lunches - Deliveroo to the value of £14.00 each day. Great work culture, onboarding, and team support. Casual dress code. Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset. Equality and diversity statement is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please click here to access our Equal Opportunities Policy. Candidate privacy policy Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for to keep your details for any future roles for twelve (12) months please let us know in writing.
29/05/2026
Full time
- Desktop Support Engineer Job Title: Desktop Support Engineer Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. Salary Range £27,000 - £35,000 per annum. Location Guildford office - 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL. Reporting to IT Manager. The company is an Infrastructure as a Service (IaaS) company. We offer a full suite of computing, storage, and networking services across the US, Europe, and Asia. We are working with leading enterprises and up-and-coming firms in some of the most crucial and fastest-growing industries in the world, including Big Data, Adtech, Fintech, Gaming, iGaming, Blockchain and Streaming. We were founded in 2014 by a group of hosting industry veterans. is headquartered in Cyprus, EU. provides access to premium server hosting solutions in over 26 datacentres globally. Job brief We are looking for a Desktop Support Engineer to join our IT team at to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for collaborating with the IT Manager and helping the IT Team run new projects. As an excellent Desktop support engineer, some of your responsibilities will be monitoring and maintaining the computer systems within our organisation in a technical support role. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities Support & Maintenance: provide support for IT-related issues and help with office systems. User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across Prepare workplaces for new users (Apple laptops, standard PC) SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms. IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools. Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance. Install and configure network equipment, commission new facilities. Prepare manuals for setting up and using the software. The above list of duties is not exhaustive. You will be expected to perform different tasks as necessitated by the IT Support team. Experience / qualifications / skills Google Workspace Jira Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management Mobile Device Management (MDM) Solid experience working with network infrastructure and hardware Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage) Basic scripting skills (bash / python / google scripts) for routine tasks automation Location You will need to be able to get to our Guildford-based office 4 days per week. 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL Working Hours / Arrangements 40 hours per week (9am to 6pm, including one hour of unpaid break). Mondays to Thursdays - office based; Fridays - work from home. We offer Salary range: £27,000 - £35,000 per annum. Private healthcare - Once probation period is passed. Embrace parenthood with 18 weeks generous paid leave after completion of 15 months' 'continuous service' Pension contribution - 5% of the salary. 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales. 10 days working from anywhere in the world following completion of probationary period. Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation). Office Lunches - Deliveroo to the value of £14.00 each day. Great work culture, onboarding, and team support. Casual dress code. Use of Apple MacBook Pro laptop - Mouse and Keyboard. AirPods Headset. Equality and diversity statement is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please click here to access our Equal Opportunities Policy. Candidate privacy policy Also, please review our candidate privacy policy in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for to keep your details for any future roles for twelve (12) months please let us know in writing.
Find your next tech and IT Job or contract role. LA International Computer Consultants Ltd Service Delivery Manager (Process Owner) Must have an Active DV Clearance This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices. Key Responsibilities Oversee end to end delivery of Service Asset and Configuration Management activities. Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements. Monitor service performance metrics, analyse trends and produce reporting for stakeholders. Act as the main customer contact for Service Asset and Configuration Management activities. Manage incident, problem and change management processes aligned to ITIL best practice. Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements. Drive continual service improvement initiatives based on operational performance and customer feedback. Manage third party suppliers and vendor relationships where required. Support governance, audit and compliance activities. Skills and Experience Required Strong experience within IT Service Delivery or IT Operations environments. Strong understanding of ITIL v3 or ITIL v4 frameworks. Experience using ServiceNow, Jira Service Management or CASD. Strong stakeholder management and customer engagement capability. Strong analytical and problem solving skills. Experience managing cross functional technical teams within complex environments. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd Commercial Manager - QDC - Hybrid Must have an Active SC Clearance The Commercial Manager will work closely with Legal, Commercial, Sales, Delivery, Procurement and Finance teams to ensure contractual obligations are effectively managed while minimising legal and commercial exposure. Key Responsibilities Lead Qualified Defence Contract (QDC) single source contract management and negotiations. Prepare Statements of Work and contractual documentation for governance approval. Construct overall QDC deal structures alongside internal stakeholders and Legal & Commercial teams. Provide QDC cross training and guidance to internal commercial managers. Collaborate with delivery and operational teams to support strategic business goals. Maintain contract documentation and ensure compliance with governance procedures. Create and manage templates for SOWs, change orders and contractual agreements. Support BAU contract management activities and customer reporting requirements. Participate in customer meetings and governance forums. Ensure all contractual changes and proposals are reviewed in line with DOFA and Legal & Commercial requirements. Support dispute management, delay resolution and negotiation strategy development. Skills and Experience Required Strong experience within Commercial Management and contract governance environments. Proven experience managing QDC and single source defence contracts. Strong understanding of contractual negotiations and delivery frameworks. Knowledge of IT law, GDPR and commercial legislation. Strong stakeholder management and communication capability. Experience working within secure, regulated or defence environments. Ability to manage contractual risk, governance and compliance activities effectively. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Remote type Hybrid Location Bracknell Forest, United Kingdom LA International Computer Consultants Ltd Solution Architect - Managed Service Lead Must have an Active DV Clearance This role is responsible for leading technical delivery across secure managed services and supporting the strategic direction of complex infrastructure and workplace platforms. The successful candidate will work across multiple technical workstreams and provide leadership within a highly secure delivery environment. The Solution Architect - Managed Service Lead will work within a multi skilled Agile team environment across security, service and technical delivery functions. Key Responsibilities Own and drive technical delivery of managed service components from design through to live deployment. Collaborate with other Managed Service Leads across multiple technology areas to improve delivery cohesion and efficiency. Contribute to strategic roadmaps and technical direction across platform and workplace services. Act as the technical lead for delivery teams and customer stakeholders. Provide architecture governance and ensure solutions align to customer requirements and overall design vision. Ensure integrity, resilience and compliance across customer environments. Support Agile delivery methodologies and continuous improvement initiatives. Skills and Experience Strong experience delivering secure, resilient and large scale IaaS, PaaS and Workplace solutions. Experience creating and owning HLDs and LLDs. Strong problem solving and technical design capability. Experience leading and motivating multi skilled technical teams. Strong understanding of Agile delivery methodologies. Excellent stakeholder engagement and communication skills at senior level. Experience operating within highly secure and mission critical environments. Single UK nationality with active DV clearance required. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd . click apply for full job details
29/05/2026
Full time
Find your next tech and IT Job or contract role. LA International Computer Consultants Ltd Service Delivery Manager (Process Owner) Must have an Active DV Clearance This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices. Key Responsibilities Oversee end to end delivery of Service Asset and Configuration Management activities. Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements. Monitor service performance metrics, analyse trends and produce reporting for stakeholders. Act as the main customer contact for Service Asset and Configuration Management activities. Manage incident, problem and change management processes aligned to ITIL best practice. Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements. Drive continual service improvement initiatives based on operational performance and customer feedback. Manage third party suppliers and vendor relationships where required. Support governance, audit and compliance activities. Skills and Experience Required Strong experience within IT Service Delivery or IT Operations environments. Strong understanding of ITIL v3 or ITIL v4 frameworks. Experience using ServiceNow, Jira Service Management or CASD. Strong stakeholder management and customer engagement capability. Strong analytical and problem solving skills. Experience managing cross functional technical teams within complex environments. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd Commercial Manager - QDC - Hybrid Must have an Active SC Clearance The Commercial Manager will work closely with Legal, Commercial, Sales, Delivery, Procurement and Finance teams to ensure contractual obligations are effectively managed while minimising legal and commercial exposure. Key Responsibilities Lead Qualified Defence Contract (QDC) single source contract management and negotiations. Prepare Statements of Work and contractual documentation for governance approval. Construct overall QDC deal structures alongside internal stakeholders and Legal & Commercial teams. Provide QDC cross training and guidance to internal commercial managers. Collaborate with delivery and operational teams to support strategic business goals. Maintain contract documentation and ensure compliance with governance procedures. Create and manage templates for SOWs, change orders and contractual agreements. Support BAU contract management activities and customer reporting requirements. Participate in customer meetings and governance forums. Ensure all contractual changes and proposals are reviewed in line with DOFA and Legal & Commercial requirements. Support dispute management, delay resolution and negotiation strategy development. Skills and Experience Required Strong experience within Commercial Management and contract governance environments. Proven experience managing QDC and single source defence contracts. Strong understanding of contractual negotiations and delivery frameworks. Knowledge of IT law, GDPR and commercial legislation. Strong stakeholder management and communication capability. Experience working within secure, regulated or defence environments. Ability to manage contractual risk, governance and compliance activities effectively. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Remote type Hybrid Location Bracknell Forest, United Kingdom LA International Computer Consultants Ltd Solution Architect - Managed Service Lead Must have an Active DV Clearance This role is responsible for leading technical delivery across secure managed services and supporting the strategic direction of complex infrastructure and workplace platforms. The successful candidate will work across multiple technical workstreams and provide leadership within a highly secure delivery environment. The Solution Architect - Managed Service Lead will work within a multi skilled Agile team environment across security, service and technical delivery functions. Key Responsibilities Own and drive technical delivery of managed service components from design through to live deployment. Collaborate with other Managed Service Leads across multiple technology areas to improve delivery cohesion and efficiency. Contribute to strategic roadmaps and technical direction across platform and workplace services. Act as the technical lead for delivery teams and customer stakeholders. Provide architecture governance and ensure solutions align to customer requirements and overall design vision. Ensure integrity, resilience and compliance across customer environments. Support Agile delivery methodologies and continuous improvement initiatives. Skills and Experience Strong experience delivering secure, resilient and large scale IaaS, PaaS and Workplace solutions. Experience creating and owning HLDs and LLDs. Strong problem solving and technical design capability. Experience leading and motivating multi skilled technical teams. Strong understanding of Agile delivery methodologies. Excellent stakeholder engagement and communication skills at senior level. Experience operating within highly secure and mission critical environments. Single UK nationality with active DV clearance required. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted. Start date As soon as possible Duration 6 months Location RG29 1BY, Hart, England, United Kingdom LA International Computer Consultants Ltd . click apply for full job details
Position Name: Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Opportunity to get involved in 3rd line support and project work Requirements 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp Support of Sophos or similar products for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls Experience working in an MSP environment The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability to support Citrix XenApp or similar products Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
29/05/2026
Full time
Position Name: Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Opportunity to get involved in 3rd line support and project work Requirements 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp Support of Sophos or similar products for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls Experience working in an MSP environment The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability to support Citrix XenApp or similar products Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
28/05/2026
Full time
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Purpose: As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities: •Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including: - Service and change requests - Incident investigation and resolution - Execution of scheduled daily, weekly, and monthly operational tasks •Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices •Troubleshooting and fault reporting of end-user devices •Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues •Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation •Assisting and applying operating system updates and patches •Maintaining and updating the Infrastructure team's documentation library •Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution •Providing out-of-hours support cover for application deployments and upgrades, on a rota where required •Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence •Travel to various office locations on an ad-hoc basis to provide on-site end-user support •Work closely with colleagues to maintain a high-performing team •Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure •Maintain a technical advantage through continual training and personal development •Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: •Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications •Installing and configuring end-user devices •Ability to logically and methodically problem solve IT issues •Experience with supporting Azure AD\Entra ID •Experience with supporting and troubleshooting Microsoft 365 and Exchange Online •Experience with supporting and troubleshooting Microsoft Teams •Experience with supporting and troubleshooting Intune •Experience of installing and utilising server and desktop hardware •Strong customer service skills •Excellent written and oral communication skills •Proven track record of delivering to commitments •Knowledge of industry recognised IT and support practices •An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications: •Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
28/05/2026
Full time
Purpose: As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities: •Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including: - Service and change requests - Incident investigation and resolution - Execution of scheduled daily, weekly, and monthly operational tasks •Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices •Troubleshooting and fault reporting of end-user devices •Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues •Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation •Assisting and applying operating system updates and patches •Maintaining and updating the Infrastructure team's documentation library •Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution •Providing out-of-hours support cover for application deployments and upgrades, on a rota where required •Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence •Travel to various office locations on an ad-hoc basis to provide on-site end-user support •Work closely with colleagues to maintain a high-performing team •Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure •Maintain a technical advantage through continual training and personal development •Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: •Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications •Installing and configuring end-user devices •Ability to logically and methodically problem solve IT issues •Experience with supporting Azure AD\Entra ID •Experience with supporting and troubleshooting Microsoft 365 and Exchange Online •Experience with supporting and troubleshooting Microsoft Teams •Experience with supporting and troubleshooting Intune •Experience of installing and utilising server and desktop hardware •Strong customer service skills •Excellent written and oral communication skills •Proven track record of delivering to commitments •Knowledge of industry recognised IT and support practices •An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications: •Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
Purpose: As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities: •Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including: - Service and change requests - Incident investigation and resolution - Execution of scheduled daily, weekly, and monthly operational tasks •Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices •Troubleshooting and fault reporting of end-user devices •Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues •Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation •Assisting and applying operating system updates and patches •Maintaining and updating the Infrastructure team's documentation library •Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution •Providing out-of-hours support cover for application deployments and upgrades, on a rota where required •Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence •Travel to various office locations on an ad-hoc basis to provide on-site end-user support •Work closely with colleagues to maintain a high-performing team •Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure •Maintain a technical advantage through continual training and personal development •Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: •Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications •Installing and configuring end-user devices •Ability to logically and methodically problem solve IT issues •Experience with supporting Azure AD\Entra ID •Experience with supporting and troubleshooting Microsoft 365 and Exchange Online •Experience with supporting and troubleshooting Microsoft Teams •Experience with supporting and troubleshooting Intune •Experience of installing and utilising server and desktop hardware •Strong customer service skills •Excellent written and oral communication skills •Proven track record of delivering to commitments •Knowledge of industry recognised IT and support practices •An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications: •Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
28/05/2026
Full time
Purpose: As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities: •Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including: - Service and change requests - Incident investigation and resolution - Execution of scheduled daily, weekly, and monthly operational tasks •Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices •Troubleshooting and fault reporting of end-user devices •Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues •Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation •Assisting and applying operating system updates and patches •Maintaining and updating the Infrastructure team's documentation library •Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution •Providing out-of-hours support cover for application deployments and upgrades, on a rota where required •Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence •Travel to various office locations on an ad-hoc basis to provide on-site end-user support •Work closely with colleagues to maintain a high-performing team •Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure •Maintain a technical advantage through continual training and personal development •Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: •Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications •Installing and configuring end-user devices •Ability to logically and methodically problem solve IT issues •Experience with supporting Azure AD\Entra ID •Experience with supporting and troubleshooting Microsoft 365 and Exchange Online •Experience with supporting and troubleshooting Microsoft Teams •Experience with supporting and troubleshooting Intune •Experience of installing and utilising server and desktop hardware •Strong customer service skills •Excellent written and oral communication skills •Proven track record of delivering to commitments •Knowledge of industry recognised IT and support practices •An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications: •Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.