Platform Configuration & QA Specialist

Platform Configuration & QA Specialist

We are seeking a highly organised and detail-oriented Platform Configuration & QA Specialist to support the build and configuration of Isio's flexible benefits platform. This role is ideal for someone with hands on experience in the flexible benefits technology industry, who enjoys solving complex problems, enhancing system functionality, delighting clients and delivering a seamless employee experience.

Platform Build, Configuration & Quality Assurance

• Configure and maintain client benefits platforms, including eligibility rules, benefit calculations, rates, interfaces, reports and communication settings.
• Support annual cycle activities such as scheme updates, renewals and enrolment window configuration.
• Collaborate with internal stakeholders and benefit providers to ensure accurate setup and data flows.
• Use HTML, CSS and basic JavaScript to configure and maintain content pages, forms and user journeys where required.
• Support the integration of benefits platforms with internal HRIS, provider and payroll systems.
• Produce clear documentation, workflows and configuration logs.
• Conduct quality assurance checks to ensure system accuracy and compliance.
• Monitor platform performance and proactively identify opportunities for enhancement or process improvement.

Stakeholder Support

• Supports the administration team with any queries or issues including troubleshooting, data uploads, provider and payroll reporting, testing and issue resolution.
• Support internal resources including Client Implementation Managers, Consultants and adjacent teams such as Administration, Helpdesk and Broking.
• Proactively communicate with relevant client stakeholders or external partners and providers to ensure integration projects and the overall platform experience is effective.
• Provide training or guidance to HR colleagues on system features or processes.
• Work closely with external suppliers to manage incidents, releases and upgrades.

What we're looking for? Skills

• 2+ years' experience working with flexible benefits or equivalent platforms (e.g. Darwin, Benifex, Thanks Ben, Zellis, Aon TBS).
• Strong understanding of benefit schemes, enrolment cycles and core configuration concepts.
• Practical experience using HTML and CSS; familiarity with JavaScript for light scripting or UI adjustments.
• Competent in Microsoft Excel for data comparison such as VLOOKUP.
• Excellent analytical and problem solving skills.
• High attention to detail and strong organisational skills.
• Ability to manage multiple tasks and work to deadlines in a fast paced environment.
• Understanding of data security and GDPR requirements.
• Confidence running UAT cycles and coordinating issue resolution.

Behaviours & Competencies

• Customer focused approach with a commitment to high quality delivery.
• Clear and confident communicator with technical and non technical stakeholders.
• Proactive, adaptable and curious about improving systems and processes.
• Able to work independently while contributing effectively to a team.

Isio Group is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We can offer a hybrid, flexible approach to work, supporting a work life balance that works for you.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us .