IT Service Desk Lead - Drive SLAs, Automation

VE3 is seeking an IT Service Desk Lead based in Maidenhead, UK. The role is responsible for the effective operation of the Service Desk, managing service quality, and leading a team to ensure efficient ticket resolution. The ideal candidate will have extensive experience with ITIL practices and ITSM tools like ZohoDesk and ServiceNow. You'll work in a dynamic environment offering a competitive remuneration package and opportunities for professional development.