At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support.We're looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.
About the Role
As the first point of contact for our customers, you'll play a vital role in delivering exceptional IT support to schools and education environments. You'll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience.
This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP.
What You'll Be Doing
- Providing first-line technical support via phone and email
- Troubleshooting basic IT issues including:
- Password resets
- Software issues
- Connectivity problems
- Hardware troubleshooting
- Logging and managing incidents within our ticketing system
- Prioritising support requests based on urgency and impact
- Escalating more complex issues to senior engineers
- Guiding customers through problem-solving steps clearly and professionally
- Following up with customers to ensure issues are resolved
- Supporting network and security troubleshooting activities
- Collaborating with internal teams to resolve technical issues efficiently
What We're Looking For
We're seeking someone who is:
- Customer-focused and patient
- Passionate about IT and technology
- A confident communicator, both written and verbal
- Friendly and professional on the phone
- Organised with strong time management skills
- Eager to learn and develop technical skills
- Comfortable working as part of a team
- Able to stay calm under pressure
Desired Technical Training
- AZ-900 (Microsoft Azure Fundamentals)
- Google Workspace Administrator Certification
Your Development at EduThing
At EduThing, we invest heavily in our people. You'll benefit from:
- Ongoing mentoring and coaching from experienced engineers
- Internal technical training
- Access to Pluralsight learning resources
- Opportunities to develop cloud, networking, and security skills
- A collaborative and supportive team culture
Why Join EduThing?
- Work in a meaningful sector supporting education
- Friendly and collaborative team environment
- Clear development and progression opportunities
- Exposure to modern cloud and managed IT technologies
- Be part of a company that values innovation, teamwork, and excellent customer service
Apply Today
If you're looking to start or grow your IT career in a dynamic education-focused MSP, we'd love to hear from you.
Join EduThing and help schools succeed through technology.