Eduthing

At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support.We're looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team. About the Role As the first point of contact for our customers, you'll play a vital role in delivering exceptional IT support to schools and education environments. You'll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience. This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP. What You'll Be Doing Providing first-line technical support via phone and email Troubleshooting basic IT issues including: Password resets Software issues Connectivity problems Hardware troubleshooting Logging and managing incidents within our ticketing system Prioritising support requests based on urgency and impact Escalating more complex issues to senior engineers Guiding customers through problem-solving steps clearly and professionally Following up with customers to ensure issues are resolved Supporting network and security troubleshooting activities Collaborating with internal teams to resolve technical issues efficiently What We're Looking For We're seeking someone who is: Customer-focused and patient Passionate about IT and technology A confident communicator, both written and verbal Friendly and professional on the phone Organised with strong time management skills Eager to learn and develop technical skills Comfortable working as part of a team Able to stay calm under pressure Desired Technical Training AZ-900 (Microsoft Azure Fundamentals) Google Workspace Administrator Certification Your Development at EduThing At EduThing, we invest heavily in our people. You'll benefit from: Ongoing mentoring and coaching from experienced engineers Internal technical training Access to Pluralsight learning resources Opportunities to develop cloud, networking, and security skills A collaborative and supportive team culture Why Join EduThing? Work in a meaningful sector supporting education Friendly and collaborative team environment Clear development and progression opportunities Exposure to modern cloud and managed IT technologies Be part of a company that values innovation, teamwork, and excellent customer service Apply Today If you're looking to start or grow your IT career in a dynamic education-focused MSP, we'd love to hear from you. Join EduThing and help schools succeed through technology.