Job Overview
Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. This role is based in Worcester and offers a balance of home and office working.
Key Details
Salary: £42,310 - £44,524 per year
Contract: 35 hours per week
Roles and Responsibilities
- Configure Salesforce objects, fields, workflows, validation rules, and page layouts to support evolving business needs
- Design dashboards and reports that provide meaningful insights to the business
- Provide 3rd line support for Salesforce related issues and lead the resolution of complex incidents
- Work closely with stakeholders to analyse requirements, resolve system issues, and improve platform performance
- Maintain clear documentation for system configurations, processes, and user guidance
- Ensure compliance with data protection, security, and governance standards
- Stay up to date with Salesforce releases and recommend improvements and new functionality
- Identify and implement opportunities to improve system efficiency, scalability, and user experience
Skills and Experience
- Salesforce Administration Certification (ADM 201) or equivalent experience
- Proven experience in Salesforce Administration
- Extensive experience analysing, diagnosing and resolving technical issues
- Experience managing and deploying Salesforce system changes through IDEs, GIT and code repository tools
- Experience working with 3rd party support organisations
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- Pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks focused on inclusion
- Competitive salary (see above) with policy allowances
Inclusion and Equality
We encourage and welcome applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.