Sanctuary Group

Sanctuary Group is seeking a Service Delivery Manager in Ely, Cambridgeshire. The role involves managing the end-to-end delivery of void properties, ensuring quality and compliance, and overseeing health and safety regulations. Candidates should have NVQ Level 3 in a core trade subject, ILM membership, and relevant experience in building maintenance. The position offers a competitive salary ranging from £41,829 to £44,031 per year and benefits such as 25 days annual leave and a pension scheme.

Service Delivery Manager Ely, Cambridgeshire £41,829 - £44,031 per year 40 hours per week Monday to Friday 8:00am-4:30pm Sanctuary provides in house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not for profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first class customer service. The role of Service Delivery Manager will include: Managing the end to end delivery of void properties from vacant to re let Ensuring voids are completed to time, quality, and compliance standards Overseeing health, safety, and statutory compliance Working with internal teams to resolve issues and improve performance Skills and experiences: To ensure full compliance with health and safety legislation, candidates must be qualified to NVQ Level 3 in a core trade subject and hold an ILM membership (The Institute of Leadership). Candidates must bring original certification; copies and CSCS cards will not be accepted. Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment. Proven experience analysing and diagnosing complex problems and implementing effective solutions. Working knowledge of the application of Health and Safety legislation. Drivers must hold a full valid UK driving licence. About us We provide in house repairs and maintenance for a wide range of properties, as part of a not for profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. Staff & employer benefits include: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance) Inclusion Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Overview Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. This role is based in Worcester and offers a balance of home and office working. Key Details Salary: £42,310 - £44,524 per year Contract: 35 hours per week Roles and Responsibilities Configure Salesforce objects, fields, workflows, validation rules, and page layouts to support evolving business needs Design dashboards and reports that provide meaningful insights to the business Provide 3rd line support for Salesforce related issues and lead the resolution of complex incidents Work closely with stakeholders to analyse requirements, resolve system issues, and improve platform performance Maintain clear documentation for system configurations, processes, and user guidance Ensure compliance with data protection, security, and governance standards Stay up to date with Salesforce releases and recommend improvements and new functionality Identify and implement opportunities to improve system efficiency, scalability, and user experience Skills and Experience Salesforce Administration Certification (ADM 201) or equivalent experience Proven experience in Salesforce Administration Extensive experience analysing, diagnosing and resolving technical issues Experience managing and deploying Salesforce system changes through IDEs, GIT and code repository tools Experience working with 3rd party support organisations Benefits 25 days annual leave (rising to a maximum of 30 days) plus public holidays Pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks focused on inclusion Competitive salary (see above) with policy allowances Inclusion and Equality We encourage and welcome applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Sanctuary Group is looking for a Salesforce Administrator based in Worcester to support evolving business needs. This role includes configuring Salesforce objects, designing insightful reports, and providing expert support for technical issues. Ideal candidates will have Salesforce Administration Certification and proven administration experience. The position offers a hybrid work model and a competitive salary ranging from £42,310 to £44,524 per year, alongside generous annual leave and a pension scheme.

Maintenance Service Delivery Manager Location: Glasgow, Lanarkshire, GB, G53 6PG Department: Property Services Operation: Sanctuary Property Services Closing Date: 20/05/2026 Requisition: 228175 Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Glasgow £41,829 - £44,031 per year 40 hours per week - Monday to Friday - 8:00am - 16:30pm We are looking for a Service Delivery Manager to join our Day to Day responsive team based in Glasgow. As Service Delivery Manager you will supervise different sites across Glasgow and West Scotland, managing up to 15 Operatives covering Joinery, Plastering and Painting. You will need to have a trade background in Joinery with relevant qualifications and previous experience in a supervisory role. Your daily activities will include coordinating the Operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. Role responsibilities Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money e.g. efficient use of materials Maintaining compliance for health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Completion of absence management, performance management, recruitment and team meetings Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Skills and experiences To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to SVQ Level 3 in a core trade subject, ILM membership (The Institute of Leadership) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment specifically in Joinery Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance) Equal Opportunities Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary Group is looking for a Maintenance Service Delivery Manager to oversee a responsive team in Glasgow. This role includes supervising repairs across various sites, ensuring compliance with services and safety, and leading a team of up to 15 operatives. Candidates should have a trade background in Joinery and a SVQ Level 3 qualification. Joinery experience, effective team management, and customer service skills are essential. The compensation package includes 25 days of annual leave and other employee benefits.

A not-for-profit organization is seeking a Service Delivery Manager in Sutton Coldfield to oversee repairs and manage a high-performing team. The role involves ensuring compliance with health and safety regulations, delivering quality services, and building strong stakeholder relationships. Candidates should have an NVQ Level 3 in a trade and experience in facilities management. The position offers a salary between £41,829 and £44,031 per year with excellent benefits, including annual leave and a pension scheme.