Sanctuary Group

Sanctuary Group is seeking an Estates Service Manager based in Canterbury to lead a team of 14 operatives across grounds, cleaning, caretaking and compliance in the Kent area. The role is full-time, 40 hours per week, Monday to Friday 8:00am-4:30pm, with a salary of £43,921-£46,232 per year. You will drive safety, performance, and continuous improvement while ensuring statutory compliance.

Service Delivery Manager Kingsmead Office, London £47,319 per year 40 hours per week Temporary position for up to 12 months We have an opportunity for a Service Delivery Manager to join our team based in London. Key responsibilities include the effective management of the caretakers and grounds maintenance staff to ensure that the correct level of suitably trained and experienced resources are available on site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records. The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi trade activities and health and safety standards. The role of Service Delivery Manager will include: Overseeing the cleaning and grounds maintenance of properties, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money e.g. efficient use of materials Maintaining compliance for health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensuring the customer is our main focus Skills and experiences: To ensure full compliance with health and safety legislation, candidates must be qualified to ILM membership (The Institute of Leadership), NVQ Level 3 in any trade or currently undertaking the qualification. Candidates must bring original certification verifying proof of their qualifications; copies and CSCS cards will not be accepted. Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business; drivers must hold a full valid UK driving licence About us We provide in house repairs and maintenance for a wide range of properties, as part of a not for profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Benefits 25 days annual leave plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Sanctuary Group is seeking a Service Delivery Manager in London to manage caretakers and grounds maintenance staff, ensuring compliance with safety regulations. This temporary role requires strong leadership, IT competency, and the ability to work under pressure. Ideal candidates will have relevant qualifications, experience in building maintenance, and excellent time-management skills. Benefits include 25 days annual leave and a pension scheme.

Select how often (in days) to receive an alert: Title: Maintenance Service Delivery Manager Location: Welwyn Garden City, Hertfordshire, GB, AL7 1TS Department: Property Services Operation: Sanctuary Property Services Closing Date: 26/07/2026 Requisition: 229018 Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Maintenance Service Delivery Manager £43,921 - £46,232 per year 40 hours per week - Monday - Friday 8:00am - 5:00pm We are looking for a Maintenance Service Delivery Manager to join our responsive and voids team based in Welwyn Garden City, covering a variety of sites across the area. Responsibilities include managing a team who would be delivering high quality and cost effective property repairs, compliance and installation. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi-trade activities and health and safety standards. The role of Maintenance Service Delivery Manager will include: Overseeing repairs, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money e.g. efficient use of materials Managing the performance of the team of operatives Maintaining compliance for health and safety, ensuring this is promoted and adhered to Working with internal teams to resolve issues, complaints and improve performance Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensure the customer is our main focus Skills and experiences: To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject or currently undertaking these qualifications. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Proven experience of managing a successful team Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance) If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Service Manager, Consulting, Manager, Customer Service, Service, Management

Maintenance Service Delivery Manager Location: Welwyn Garden City, Hertfordshire, GB, AL7 1TS Department: Property Services Operation: Sanctuary Property Services Closing Date: 26/07/2026 Requisition: 229018 £43,921 - £46,232 per year 40 hours per week - Monday - Friday 8:00am - 5:00pm We are looking for a Maintenance Service Delivery Manager to join our responsive and voids team based in Welwyn Garden City, covering a variety of sites across the area. Responsibilities include managing a team who would be delivering high quality and cost effective property repairs, compliance and installation. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi-trade activities and health and safety standards. The role of Maintenance Service Delivery Manager will include: Overseeing repairs, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money e.g. efficient use of materials Managing the performance of the team of operatives Maintaining compliance for health and safety, ensuring this is promoted and adhered to Working with internal teams to resolve issues, complaints and improve performance Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensure the customer is our main focus Skills and experiences: To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject or currently undertaking these qualifications. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Proven experience of managing a successful team Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance) Eligibility statement We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary Maintenance Contractors Limited in Ely seeks a Service Delivery Manager - Gas to lead a team of Gas Engineers across the East region, coordinating domestic servicing, repairs, installations and safety inspections to meet contract standards. You will report to the East Gas Operations Manager and collaborate with engineers, planners and performance teams. The role requires current gas qualifications (CCN1, CENWAT, CKR1, CPA1, HTR1, WRAS or equivalent), a full UK driving licence, and

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Service Delivery Manager - Gas Ely £46,012 - £48,434 per year 40 hours per week, Monday to Friday We have an opportunity for a Service Delivery Manager - Gas, to join our team based in Ely. The Service Delivery Manager (SDM) will sit within the Gas Operations function and report directly to the East Gas Operations Manager. The role forms part of the East regional leadership team and works closely with Engineers, Gas Works Coordinators, Planners, Administration teams, Performance Managers, and the wider National Compliance and Operations teams. The SDM is not a lone-working role and will be responsible for leading a team of directly employed Gas Engineers across the East region whilst working collaboratively with internal support functions to deliver compliant, efficient, and customer-focused services. The team is responsible for delivering domestic gas servicing, repairs, installations, safety inspections, compliance-related works, and supporting wider operational objectives across the region. The role of Service Delivery Manager - Gas will include: Managing a team of gas engineers carrying out services, repairs and installations Manage the delivery of all works on behalf of Property Services to support performance delivery and compliance Ensure the effective service delivery of quality maintenance services to our customers from our field-based engineers, to ensure that the correct level of suitably trained and experienced resources are available / on-site Manage the recruitment, performance and development of quality field based engineers to ensure that the required skilled engineers are available to fulfil contract and service specifications Provide technical support to the field-based engineers and assist in improving business efficiency without compromising compliance Manage the coordination, communication and maintenance of relationships with internal and external customers Skills and experiences: To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, Gas Auditing Qualification, HTR1, Unvented - G3 Certificate, Water Regulations (WRAS) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Previous experience managing a team of gas engineers Working knowledge of the application of Health and Safety and building safety legislation Ability to use and update computerised systems (including PDA) for work scheduling This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £46,012 per annum (rising to £48,434 per annum after 12 months, subject to satisfactory performance) We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Data Quality Systems Specialist £54,444 - £57,326 per year 35 hours per week We have an opportunity for a Data Quality Systems Specialist to join our team, based in Worcester. The main purpose of this role is to act as the technical specialist for the data governance and data quality platform, ensuring effective system configuration, optimisation, and integration to support the Group's data strategy and data quality objectives. The role of Data Quality Systems Specialist will include: Own the integrity, performance and ongoing development of the data quality system, ensuring it remains fit for purpose and aligned to business needs Act as the data quality system Subject Matter Expert (SME), providing technical guidance and support to Data Quality Analysts, Data Owners and Data Stewards Design and implement scalable data quality frameworks, ensuring alignment with data governance policies, standards and best practice Attend the monthly Data Governance Forum, engaging with business leaders to ensure alignment and accountability for data Support the delivery of a comprehensive communication plan to promote awareness and understanding of data governance principles across the Group Skills and experiences: DAMA certification (or Data Management industry equivalent) Proven experience of undertaking a similar role Proven experience configuring and managing Data Governance applications such as Aperture Data Governance Studio Working knowledge of Data Quality, Metadata, Master Data and Data Lifecycle Management Proven experience configuring Data Quality rule logic and workflows Experience of implementing projects in Agile / Scrum / DevOps methodologies Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £47,736 with an additional policy allowance of £8,708 per annum (rising to £48,157 with an additional policy allowance of £9,169 per annum after 12 months, subject to satisfactory performance) We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Sanctuary Group is seeking a Data Quality Systems Specialist in Worcester to enhance data governance and quality objectives. The successful candidate will ensure system integrity and provide technical expertise to data teams. Key responsibilities include developing data quality frameworks, engaging with business leaders for alignment, and promoting data governance principles. The role offers a competitive salary and a comprehensive employment package.