Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
UNISON Centre London Starting Salary £40,730 per annum plus London Weighting allowance of £6,894 35 hours per week Temporary 12 months contract Ref: ORD/AR24
UNISON is Britain’s leading public sector trade union, with more than 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK, in Northern Ireland.
About this Job
UNISON carried out a comprehensive staff digital skills survey during 2025, which highlighted gaps in IT skills among staff at all levels. Our Digital Skills Officer is building a comprehensive training and support programme to ensure all staff are able to make good use of the tools available to them.
We are now seeking a Digital Skills Trainer to support this work. This will be a specialist role within the Staff Learning and Development Department, working closely with the IT department. The postholder will train and engage colleagues in using Microsoft 365 Apps and other digital platforms as required.
What you'll do:
Design, create and deliver engaging and impactful digital skills training, online and in person, for a wide range of skills levels
Create simple online guidance and resources to meet emerging needs
Keep up to date with changes to the software we use and update training and resources accordingly
Work alongside the Digital Skills Officer to create and support a culture of confidence and competence in using digital tools at UNISON
Why join us:
Make a difference to how staff experience our digital tools
Contribute to our digital skills journey and help shape how it evolves
Be part of a small supportive team
The postholder will have a proven track record in IT skills training and a creative approach to designing training and resources.
In return we offer excellent benefits including 32 days of annual leave + public holidays, final salary pension scheme, flexible working and much more.
How to Apply
To apply for this opportunity, please download and complete the General application form referring to the job description and person specification (both under “Documents”)
Please note that only the relevant application form will be accepted. CVs will not be accepted.
The completed application form along with the Recruitment and Disability Monitoring Form should be returned by e-mail to stafflearninganddevelopment@unison.co.uk quoting reference: ORD/AR24 on your application form.
Please save your documents starting with your full name in the document name.
Closing date for applications is 5pm on Friday 8th May 2026.
The interviews will be held on Friday 5th June in UNISON Centre, Euston Road London.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
23/04/2026
Full time
UNISON Centre London Starting Salary £40,730 per annum plus London Weighting allowance of £6,894 35 hours per week Temporary 12 months contract Ref: ORD/AR24
UNISON is Britain’s leading public sector trade union, with more than 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK, in Northern Ireland.
About this Job
UNISON carried out a comprehensive staff digital skills survey during 2025, which highlighted gaps in IT skills among staff at all levels. Our Digital Skills Officer is building a comprehensive training and support programme to ensure all staff are able to make good use of the tools available to them.
We are now seeking a Digital Skills Trainer to support this work. This will be a specialist role within the Staff Learning and Development Department, working closely with the IT department. The postholder will train and engage colleagues in using Microsoft 365 Apps and other digital platforms as required.
What you'll do:
Design, create and deliver engaging and impactful digital skills training, online and in person, for a wide range of skills levels
Create simple online guidance and resources to meet emerging needs
Keep up to date with changes to the software we use and update training and resources accordingly
Work alongside the Digital Skills Officer to create and support a culture of confidence and competence in using digital tools at UNISON
Why join us:
Make a difference to how staff experience our digital tools
Contribute to our digital skills journey and help shape how it evolves
Be part of a small supportive team
The postholder will have a proven track record in IT skills training and a creative approach to designing training and resources.
In return we offer excellent benefits including 32 days of annual leave + public holidays, final salary pension scheme, flexible working and much more.
How to Apply
To apply for this opportunity, please download and complete the General application form referring to the job description and person specification (both under “Documents”)
Please note that only the relevant application form will be accepted. CVs will not be accepted.
The completed application form along with the Recruitment and Disability Monitoring Form should be returned by e-mail to stafflearninganddevelopment@unison.co.uk quoting reference: ORD/AR24 on your application form.
Please save your documents starting with your full name in the document name.
Closing date for applications is 5pm on Friday 8th May 2026.
The interviews will be held on Friday 5th June in UNISON Centre, Euston Road London.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
Location: Manchester This Data Analyst role sits in the Portfolio Planning & Performance Unit at the centre of GDS Digital Products. The team provides strategic insight to senior leaders, helping prioritise delivery and assure performance as GDS works towards an ambitious roadmap up to 2030. What you'll be doing Analysing strategic and operational data to understand performance, progress and impact Creating visualisations and insight that help leaders make informed, prioritised decisions Working closely with operations and delivery teams to improve data quality and consistency Helping shape how operational data is captured and used across the organisation Building reporting that is automated, reliable and secure Sharing insight clearly across teams and contributing to a performance/data community of practice Tools & approach (what you'll use) Data modelling and/or reporting automation Visualisation tools such as Power BI (or similar) Clear storytelling to turn analysis into actionable insight Who this role could suit This could be a strong fit if experience includes: Delivering data analysis in an analyst role and working with complex datasets Communicating insights clearly to a range of stakeholders Building dashboards or automated reporting and improving data reliability Working confidently across teams in a fast-paced environment Interested? This partner post gives you the overview. Click through to the full Civil Service Jobs advert to see full details and apply.
26/05/2026
Full time
Location: Manchester This Data Analyst role sits in the Portfolio Planning & Performance Unit at the centre of GDS Digital Products. The team provides strategic insight to senior leaders, helping prioritise delivery and assure performance as GDS works towards an ambitious roadmap up to 2030. What you'll be doing Analysing strategic and operational data to understand performance, progress and impact Creating visualisations and insight that help leaders make informed, prioritised decisions Working closely with operations and delivery teams to improve data quality and consistency Helping shape how operational data is captured and used across the organisation Building reporting that is automated, reliable and secure Sharing insight clearly across teams and contributing to a performance/data community of practice Tools & approach (what you'll use) Data modelling and/or reporting automation Visualisation tools such as Power BI (or similar) Clear storytelling to turn analysis into actionable insight Who this role could suit This could be a strong fit if experience includes: Delivering data analysis in an analyst role and working with complex datasets Communicating insights clearly to a range of stakeholders Building dashboards or automated reporting and improving data reliability Working confidently across teams in a fast-paced environment Interested? This partner post gives you the overview. Click through to the full Civil Service Jobs advert to see full details and apply.
Location: Swansea This Lead Data Engineer role sits within DVLA's data platform team, working on modern, large-scale data systems that drive better decisions, insights and digital services. Why this role stands out Lead engineering for high-impact data products across DVLA Work with modern technologies including Databricks, Spark, and lakehouse architectures Shape standards and best practice across a growing data function Collaborate with product teams, analysts and data scientists Play a key role in improving digital services at national scale What you'll be doing Leading the design and build of data pipelines and data products Developing robust data models and integrations across systems Ensuring data is processed efficiently for analytics and business intelligence Driving best practice and standards across data engineering teams Supporting performance optimisation and balancing cost, scalability and reliability Working across teams to enable reuse of data and improve delivery Who this role could suit This role could be a strong fit if experience includes: Leading data engineering or data platform delivery Strong SQL and Python development skills Experience with big data technologies (e.g. Spark, Databricks ) Data modelling, warehousing and large-scale data processing Mentoring teams and setting engineering standards Interested? This partner post gives you the overview. Click through to the full Civil Service Jobs advert to see full details and apply.
26/05/2026
Full time
Location: Swansea This Lead Data Engineer role sits within DVLA's data platform team, working on modern, large-scale data systems that drive better decisions, insights and digital services. Why this role stands out Lead engineering for high-impact data products across DVLA Work with modern technologies including Databricks, Spark, and lakehouse architectures Shape standards and best practice across a growing data function Collaborate with product teams, analysts and data scientists Play a key role in improving digital services at national scale What you'll be doing Leading the design and build of data pipelines and data products Developing robust data models and integrations across systems Ensuring data is processed efficiently for analytics and business intelligence Driving best practice and standards across data engineering teams Supporting performance optimisation and balancing cost, scalability and reliability Working across teams to enable reuse of data and improve delivery Who this role could suit This role could be a strong fit if experience includes: Leading data engineering or data platform delivery Strong SQL and Python development skills Experience with big data technologies (e.g. Spark, Databricks ) Data modelling, warehousing and large-scale data processing Mentoring teams and setting engineering standards Interested? This partner post gives you the overview. Click through to the full Civil Service Jobs advert to see full details and apply.
Location: London This role sits within The National Archives, helping improve how public records are managed, protected and preserved across government. You'll work on a brand-new digital service with strategic importance, turning complex data into insights that help organisations make better decisions and strengthen compliance. About the role As a Data Analyst , you'll play a key role in developing Manage Records Compliance (MRC) , a new digital platform designed to improve how public bodies monitor and manage their records. You'll turn data into clear, actionable insight, building dashboards, reporting pipelines and analytical outputs. Your work will support better oversight, highlight trends and risks, and help shape how government manages information at scale. What you'll be doing Develop reporting pipelines, dashboards and data products Transform data into clear, reliable business intelligence Combine multiple datasets to produce insightful, high-quality outputs Identify patterns, trends and risks to support decision-making Work closely with teams to ensure outputs meet user and business needs Support the ongoing development of a new digital service used across government Enable organisations to monitor compliance and track progress What we're looking for Qualification or experience in data analysis, analytics or data science Strong experience in data modelling, transformation and validation Proficiency with data visualisation tools (e.g. Power BI, DAX) Ability to design and maintain robust reporting pipelines Strong analytical skills, including identifying trends and insights in complex data Experience producing outputs that meet user needs and business goals Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
26/05/2026
Seasonal
Location: London This role sits within The National Archives, helping improve how public records are managed, protected and preserved across government. You'll work on a brand-new digital service with strategic importance, turning complex data into insights that help organisations make better decisions and strengthen compliance. About the role As a Data Analyst , you'll play a key role in developing Manage Records Compliance (MRC) , a new digital platform designed to improve how public bodies monitor and manage their records. You'll turn data into clear, actionable insight, building dashboards, reporting pipelines and analytical outputs. Your work will support better oversight, highlight trends and risks, and help shape how government manages information at scale. What you'll be doing Develop reporting pipelines, dashboards and data products Transform data into clear, reliable business intelligence Combine multiple datasets to produce insightful, high-quality outputs Identify patterns, trends and risks to support decision-making Work closely with teams to ensure outputs meet user and business needs Support the ongoing development of a new digital service used across government Enable organisations to monitor compliance and track progress What we're looking for Qualification or experience in data analysis, analytics or data science Strong experience in data modelling, transformation and validation Proficiency with data visualisation tools (e.g. Power BI, DAX) Ability to design and maintain robust reporting pipelines Strong analytical skills, including identifying trends and insights in complex data Experience producing outputs that meet user needs and business goals Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
Location: Newport, Titchfield (Fareham), Manchester, Darlington At the Office for National Statistics (ONS), your work will help produce the statistics that shape decisions across government and inform the nation. From inflation to GDP, you'll turn complex data into meaningful insights, helping decision-makers understand what's happening in the UK economy and what comes next. About the role As a Data Analyst , you'll support the delivery of the Economic Statistics Plan, a major programme focused on strengthening the quality and trust in UK economic statistics. You'll work with large, complex datasets to produce high-quality analysis and insight. This is a hands-on role where you'll clean, link and interpret data, helping transform how statistics are produced and used across the organisation. What you'll be doing Collect, clean and manage large, complex datasets Analyse data to identify trends, patterns and insights Link and combine datasets to support deeper analysis Produce clear, user-friendly outputs for both technical and non-technical audiences Use tools for data visualisation, modelling and analysis Support data quality checks and ensure accurate, reliable outputs Apply statistical techniques such as forecasting and time series analysis Present findings and make recommendations based on data Work collaboratively with teams across ONS to support shared objectives What we're looking for Strong ability to analyse and interpret complex data Experience using programming tools for data analysis Ability to identify and communicate trends, insights and anomalies Confident communicating with technical and non-technical audiences Strong stakeholder engagement and collaborative working skills Qualifications: Degree (2:2 or above) in economics, a numerate subject or social science , or Membership (or eligibility) for a government analytical profession , or Relevant work experience in data analysis or research Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
26/05/2026
Full time
Location: Newport, Titchfield (Fareham), Manchester, Darlington At the Office for National Statistics (ONS), your work will help produce the statistics that shape decisions across government and inform the nation. From inflation to GDP, you'll turn complex data into meaningful insights, helping decision-makers understand what's happening in the UK economy and what comes next. About the role As a Data Analyst , you'll support the delivery of the Economic Statistics Plan, a major programme focused on strengthening the quality and trust in UK economic statistics. You'll work with large, complex datasets to produce high-quality analysis and insight. This is a hands-on role where you'll clean, link and interpret data, helping transform how statistics are produced and used across the organisation. What you'll be doing Collect, clean and manage large, complex datasets Analyse data to identify trends, patterns and insights Link and combine datasets to support deeper analysis Produce clear, user-friendly outputs for both technical and non-technical audiences Use tools for data visualisation, modelling and analysis Support data quality checks and ensure accurate, reliable outputs Apply statistical techniques such as forecasting and time series analysis Present findings and make recommendations based on data Work collaboratively with teams across ONS to support shared objectives What we're looking for Strong ability to analyse and interpret complex data Experience using programming tools for data analysis Ability to identify and communicate trends, insights and anomalies Confident communicating with technical and non-technical audiences Strong stakeholder engagement and collaborative working skills Qualifications: Degree (2:2 or above) in economics, a numerate subject or social science , or Membership (or eligibility) for a government analytical profession , or Relevant work experience in data analysis or research Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
Location: Croydon, Salford Home Office Digital, Data and Technology builds and runs services at huge national scale, supporting millions of visa and passport applications each year, checks across border crossings, and critical policing systems. As a Performance Analyst , you'll help teams understand what's working, what isn't, and where to focus next, using evidence to drive continuous improvement across live digital services. About the role You'll be part of a supportive Performance Analysis team working with product managers, delivery teams and stakeholders to embed a continuous improvement approach into live services. This isn't about producing static reports, it's about using performance data to identify trends, spot opportunities, and help teams agree priorities that lead to meaningful change. You'll help design dashboards and reports, bring together multiple data sources, and create clear analytical narratives that support decision-making. With guidance from more experienced analysts, you'll build confidence in the tools and techniques used across the Government Digital and Data profession, and you'll also contribute to the wider community, including mentoring and knowledge sharing. What you'll be doing Develop performance metrics and KPIs that link service objectives, user needs and outcomes Build dashboards and in-depth reporting that helps teams make better decisions Collect, clean and interpret data to produce meaningful, actionable insight Identify trends and opportunities to improve live service performance Track user behaviour and help teams refine services iteratively Combine multiple data sources to tell a clear story, not just present numbers Work closely with delivery teams to embed a sustainable improvement cycle Share learning with colleagues and contribute to the Performance Analysis community What we're looking for A genuine interest in performance analysis and improving digital services using evidence Experience (or developing capability) in handling and analysing data securely to generate insight Ability to identify appropriate data sources and sense-check accuracy and quality Confidence choosing suitable metrics and analytical techniques with support from colleagues Strong communication skills, able to explain findings and recommendations clearly to different audiences Interest or experience in digital analytics tools such as Google Analytics and Matomo Collaborative mindset, comfortable working with product and delivery teams to agree priorities A proactive approach to problem-solving and continuous improvement (desirable) Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
26/05/2026
Full time
Location: Croydon, Salford Home Office Digital, Data and Technology builds and runs services at huge national scale, supporting millions of visa and passport applications each year, checks across border crossings, and critical policing systems. As a Performance Analyst , you'll help teams understand what's working, what isn't, and where to focus next, using evidence to drive continuous improvement across live digital services. About the role You'll be part of a supportive Performance Analysis team working with product managers, delivery teams and stakeholders to embed a continuous improvement approach into live services. This isn't about producing static reports, it's about using performance data to identify trends, spot opportunities, and help teams agree priorities that lead to meaningful change. You'll help design dashboards and reports, bring together multiple data sources, and create clear analytical narratives that support decision-making. With guidance from more experienced analysts, you'll build confidence in the tools and techniques used across the Government Digital and Data profession, and you'll also contribute to the wider community, including mentoring and knowledge sharing. What you'll be doing Develop performance metrics and KPIs that link service objectives, user needs and outcomes Build dashboards and in-depth reporting that helps teams make better decisions Collect, clean and interpret data to produce meaningful, actionable insight Identify trends and opportunities to improve live service performance Track user behaviour and help teams refine services iteratively Combine multiple data sources to tell a clear story, not just present numbers Work closely with delivery teams to embed a sustainable improvement cycle Share learning with colleagues and contribute to the Performance Analysis community What we're looking for A genuine interest in performance analysis and improving digital services using evidence Experience (or developing capability) in handling and analysing data securely to generate insight Ability to identify appropriate data sources and sense-check accuracy and quality Confidence choosing suitable metrics and analytical techniques with support from colleagues Strong communication skills, able to explain findings and recommendations clearly to different audiences Interest or experience in digital analytics tools such as Google Analytics and Matomo Collaborative mindset, comfortable working with product and delivery teams to agree priorities A proactive approach to problem-solving and continuous improvement (desirable) Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
Locations: Coventry, Manchester, Sheffield, London This is a unique opportunity to work at the intersection of data, digital and policy. Within Schools Digital, you'll play a leading role in shaping how data is used to inform strategic decisions across multiple services and programmes. You'll work closely with policy and delivery teams, connecting insights across the system and using data to identify opportunities for improvement. This is a highly influential role where your work will directly support major education reforms and help deliver better outcomes at scale. What you'll be doing Leading complex, high-impact data analysis projects across multiple services and policy areas Shaping and implementing the analytics strategy for Schools Digital Turning complex data into clear, compelling insights for a range of audiences, including senior stakeholders Connecting data across user journeys to identify trends, gaps and opportunities for improvement Improving data quality, standards and collection processes Collaborating across multidisciplinary teams to deliver impactful insights Building strong relationships with stakeholders to ensure analysis drives real-world outcomes Promoting a data-driven culture and best practice across teams Supporting, mentoring and developing other analysts in the team What we're looking for Strong experience leading data analysis across complex services or programmes Ability to translate complex data into clear, actionable insights Strong technical skills, including SQL and data visualisation tools Experience designing and developing data models and analytical approaches Confidence influencing stakeholders and shaping decisions using data Experience improving data quality, standards and processes Ability to deliver insight that drives measurable impact Experience mentoring or supporting other analysts Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
26/05/2026
Full time
Locations: Coventry, Manchester, Sheffield, London This is a unique opportunity to work at the intersection of data, digital and policy. Within Schools Digital, you'll play a leading role in shaping how data is used to inform strategic decisions across multiple services and programmes. You'll work closely with policy and delivery teams, connecting insights across the system and using data to identify opportunities for improvement. This is a highly influential role where your work will directly support major education reforms and help deliver better outcomes at scale. What you'll be doing Leading complex, high-impact data analysis projects across multiple services and policy areas Shaping and implementing the analytics strategy for Schools Digital Turning complex data into clear, compelling insights for a range of audiences, including senior stakeholders Connecting data across user journeys to identify trends, gaps and opportunities for improvement Improving data quality, standards and collection processes Collaborating across multidisciplinary teams to deliver impactful insights Building strong relationships with stakeholders to ensure analysis drives real-world outcomes Promoting a data-driven culture and best practice across teams Supporting, mentoring and developing other analysts in the team What we're looking for Strong experience leading data analysis across complex services or programmes Ability to translate complex data into clear, actionable insights Strong technical skills, including SQL and data visualisation tools Experience designing and developing data models and analytical approaches Confidence influencing stakeholders and shaping decisions using data Experience improving data quality, standards and processes Ability to deliver insight that drives measurable impact Experience mentoring or supporting other analysts Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
Location: Newport Join the Intellectual Property Office (IPO) at a time of real ambition and transformation. As a Senior Business Analyst , you'll play a key role in designing and improving services that make a real difference. You'll work in agile teams, collaborate across disciplines, and help turn complex ideas into practical, user-focused solutions. About the role You'll be part of a supportive and well-established Business Analysis community, working across the full project and service lifecycle. This is a hands-on role where you'll lead analysis activities, shape requirements and influence how services are designed and delivered. Working closely with product managers, designers, developers and data specialists, you'll help ensure solutions meet user needs, business goals and technical standards. You'll also have the opportunity to mentor others and contribute to growing and strengthening the BA profession within IPO. What you'll be doing Work with product managers to shape and refine user stories Gather and analyse requirements, processes and workflows Translate business needs into clear, actionable outcomes Contribute to agile ceremonies such as refinement and three amigos sessions Present insights and recommendations to a range of stakeholders Collaborate with teams across IPO, partners and suppliers Support and mentor other Business Analysts Help develop and promote best practice within the BA community What we're looking for Strong experience in Business Analysis within digital or software delivery environments Confident working in agile, multidisciplinary teams Excellent analytical and problem-solving skills Ability to communicate complex information clearly to different audiences Experience managing stakeholders and building strong working relationships Comfortable influencing decisions and gaining consensus Passion for mentoring others and promoting best practice Relevant qualification (BCS Diploma in Business Analysis or equivalent) Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
26/05/2026
Full time
Location: Newport Join the Intellectual Property Office (IPO) at a time of real ambition and transformation. As a Senior Business Analyst , you'll play a key role in designing and improving services that make a real difference. You'll work in agile teams, collaborate across disciplines, and help turn complex ideas into practical, user-focused solutions. About the role You'll be part of a supportive and well-established Business Analysis community, working across the full project and service lifecycle. This is a hands-on role where you'll lead analysis activities, shape requirements and influence how services are designed and delivered. Working closely with product managers, designers, developers and data specialists, you'll help ensure solutions meet user needs, business goals and technical standards. You'll also have the opportunity to mentor others and contribute to growing and strengthening the BA profession within IPO. What you'll be doing Work with product managers to shape and refine user stories Gather and analyse requirements, processes and workflows Translate business needs into clear, actionable outcomes Contribute to agile ceremonies such as refinement and three amigos sessions Present insights and recommendations to a range of stakeholders Collaborate with teams across IPO, partners and suppliers Support and mentor other Business Analysts Help develop and promote best practice within the BA community What we're looking for Strong experience in Business Analysis within digital or software delivery environments Confident working in agile, multidisciplinary teams Excellent analytical and problem-solving skills Ability to communicate complex information clearly to different audiences Experience managing stakeholders and building strong working relationships Comfortable influencing decisions and gaining consensus Passion for mentoring others and promoting best practice Relevant qualification (BCS Diploma in Business Analysis or equivalent) Interested? This partner post gives you a quick overview Click through to the full Civil Service Jobs advert to find out more and apply.
SOC Engineer required for global legal firm. You will be responsible for advancing the maturity of the SIEM platform alongside other strategic security solutions, working closely with internal teams to improve the organisation's overall security posture. This position focuses on onboarding new log sources, optimising data pipelines, developing advanced detection use cases, and strengthening overall security monitoring and response. It's an excellent opportunity for a security professional who enjoys building scalable, high-performing SOC environments and driving continuous improvement. The Role This role also involves contributing to security service improvements and core operational processes, including incident, change, and problem management, as well as supporting the design, implementation, and review of security controls. There may occasionally be a requirement to support out-of-hours changes or respond to critical security incidents. Key Responsibilities SIEM Engineering & Optimisation Enhance and optimise SIEM performance, coverage, and detection fidelity Assess and improve SIEM architecture, including ingestion pipelines, parsing, and correlation logic Implement automation and orchestration (SOAR) to streamline response activities Log Source Onboarding & Integration Identify and onboard new log sources across cloud, network, endpoint, and application environments Develop custom parsers, connectors, and ingestion playbooks Collaborate with internal teams and vendors to ensure reliable, high-quality telemetry Detection Engineering Design and implement detection use cases aligned to MITRE ATT&CK and threat intelligence Build and tune correlation rules, anomaly detections, dashboards, and alerting workflows Continuously refine detections to reduce false positives and improve effectiveness SOC & Incident Response Support Partner with SOC analysts to validate and improve detection logic Support investigations through advanced SIEM queries and data analysis Act as a subject matter expert on complex security incidents Documentation & Governance Maintain clear documentation of data models, integrations, and detection logic Ensure alignment with security standards, controls, and compliance requirements Skills & Experience Technical Expertise Hands-on experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar, Elastic, ArcSight, LogRhythm, or Exabeam Strong understanding of log formats (JSON, syslog, XML, CEF) and ingestion methods (APIs, Kafka, Event Hubs, agents) Experience in detection engineering, threat modelling, and attacker behaviour analysis Proven ability to build and tune correlation rules, dashboards, and alerts Familiarity with SOAR tools and automation workflows Security Knowledge Solid understanding of networking, Windows/Linux systems, cloud platforms (Azure, AWS, GCP), identity systems, and endpoint security tools Knowledge of MITRE ATT&CK , cyber kill chain, and threat hunting techniques Requirements Degree (Level 4+) in a computing-related subject or equivalent experience Background across IT infrastructure and information security roles Relevant certifications (eg GIAC, SC-200/SC-100, CISSP, SSCP, CSIS ) Strong Scripting skills ( Python, PowerShell, PowerApps ) Excellent communication skills with the ability to engage stakeholders at all levels Proactive, self-driven approach with strong analytical capability Desirable Experience Data Loss Prevention (DLP) Secure remote access solutions Network security technologies Threat intelligence and open-source security tools Experience with SaaS, IaaS, PaaS, and DaaS environments Business continuity and disaster recovery planning Knowledge of data privacy regulations
26/05/2026
SOC Engineer required for global legal firm. You will be responsible for advancing the maturity of the SIEM platform alongside other strategic security solutions, working closely with internal teams to improve the organisation's overall security posture. This position focuses on onboarding new log sources, optimising data pipelines, developing advanced detection use cases, and strengthening overall security monitoring and response. It's an excellent opportunity for a security professional who enjoys building scalable, high-performing SOC environments and driving continuous improvement. The Role This role also involves contributing to security service improvements and core operational processes, including incident, change, and problem management, as well as supporting the design, implementation, and review of security controls. There may occasionally be a requirement to support out-of-hours changes or respond to critical security incidents. Key Responsibilities SIEM Engineering & Optimisation Enhance and optimise SIEM performance, coverage, and detection fidelity Assess and improve SIEM architecture, including ingestion pipelines, parsing, and correlation logic Implement automation and orchestration (SOAR) to streamline response activities Log Source Onboarding & Integration Identify and onboard new log sources across cloud, network, endpoint, and application environments Develop custom parsers, connectors, and ingestion playbooks Collaborate with internal teams and vendors to ensure reliable, high-quality telemetry Detection Engineering Design and implement detection use cases aligned to MITRE ATT&CK and threat intelligence Build and tune correlation rules, anomaly detections, dashboards, and alerting workflows Continuously refine detections to reduce false positives and improve effectiveness SOC & Incident Response Support Partner with SOC analysts to validate and improve detection logic Support investigations through advanced SIEM queries and data analysis Act as a subject matter expert on complex security incidents Documentation & Governance Maintain clear documentation of data models, integrations, and detection logic Ensure alignment with security standards, controls, and compliance requirements Skills & Experience Technical Expertise Hands-on experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar, Elastic, ArcSight, LogRhythm, or Exabeam Strong understanding of log formats (JSON, syslog, XML, CEF) and ingestion methods (APIs, Kafka, Event Hubs, agents) Experience in detection engineering, threat modelling, and attacker behaviour analysis Proven ability to build and tune correlation rules, dashboards, and alerts Familiarity with SOAR tools and automation workflows Security Knowledge Solid understanding of networking, Windows/Linux systems, cloud platforms (Azure, AWS, GCP), identity systems, and endpoint security tools Knowledge of MITRE ATT&CK , cyber kill chain, and threat hunting techniques Requirements Degree (Level 4+) in a computing-related subject or equivalent experience Background across IT infrastructure and information security roles Relevant certifications (eg GIAC, SC-200/SC-100, CISSP, SSCP, CSIS ) Strong Scripting skills ( Python, PowerShell, PowerApps ) Excellent communication skills with the ability to engage stakeholders at all levels Proactive, self-driven approach with strong analytical capability Desirable Experience Data Loss Prevention (DLP) Secure remote access solutions Network security technologies Threat intelligence and open-source security tools Experience with SaaS, IaaS, PaaS, and DaaS environments Business continuity and disaster recovery planning Knowledge of data privacy regulations
As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. Work with us at Riverford, and join a thriving employee-owned business Be part of a supportive, down-to-earth and solutions driven tech team Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued. Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking. Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals. As our Business Systems Manager, you ll help shape Riverford s future. As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. This is a leadership role within our Enterprise Solutions team that combines technical leadership, team development, and hands-on problem solving. You ll work closely with analysts, architects, engineers, data specialists, business stakeholders, and external partners to deliver technology that supports Riverford s operational and strategic goals. As part of a major digital transformation programme, we are implementing a new ERP platform, IFS Cloud, while continuing to operate legacy systems. You will play a central role in ensuring a smooth transition by maintaining stability in existing systems, supporting the implementation, and developing the capability needed to operate and evolve the new platform in the future. Salary: Up to £65k per annum DOE Location - We encourage flexitime and hybrid working, based at Wash Farm, Buckfastleigh, Devon, TQ11 0JU. Hours - 40 hours per week, Monday to Friday, different working patterns can be considered. What You ll Bring Ability to lead and develop a small technical team. Experience working with IFS ERP (IFS Cloud preferred). Proven experience managing ERP and/or other business systems across BAU support, maintenance, and continual improvement. Thorough understanding of at least one end to end business processes e.g. finance, HR, supply chain, manufacturing etc. Effective management of internal stakeholders, third party software vendors, and partners. Balancing leadership, stakeholder management, and hands-on technical work. Any of these are a plus Experience of ERP implementation or major transformation programmes (including transition to BAU). Experience working in a Retail, Manufacturing, or B2C environment. Experience with RELEX or similar enterprise forecasting and planning tools. What We re Looking For Technical Leadership: Brings significant ERP expertise and helps an already capable team continue to grow in confidence and capability. Collaboration: Works effectively across engineering, data, business, and external partners. Pragmatism: Balances ideal system design with practical operational realities. Problem Solving: Comfortable diagnosing and resolving complex system and process issues. Ownership: Takes responsibility for system performance, stability, and evolution. Values Alignment: Aligns with Riverford s values and employee-owned culture. Ability to lead the team but be hands on when required. Application Process: We re reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon.
26/05/2026
Full time
As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. Work with us at Riverford, and join a thriving employee-owned business Be part of a supportive, down-to-earth and solutions driven tech team Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued. Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking. Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals. As our Business Systems Manager, you ll help shape Riverford s future. As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. This is a leadership role within our Enterprise Solutions team that combines technical leadership, team development, and hands-on problem solving. You ll work closely with analysts, architects, engineers, data specialists, business stakeholders, and external partners to deliver technology that supports Riverford s operational and strategic goals. As part of a major digital transformation programme, we are implementing a new ERP platform, IFS Cloud, while continuing to operate legacy systems. You will play a central role in ensuring a smooth transition by maintaining stability in existing systems, supporting the implementation, and developing the capability needed to operate and evolve the new platform in the future. Salary: Up to £65k per annum DOE Location - We encourage flexitime and hybrid working, based at Wash Farm, Buckfastleigh, Devon, TQ11 0JU. Hours - 40 hours per week, Monday to Friday, different working patterns can be considered. What You ll Bring Ability to lead and develop a small technical team. Experience working with IFS ERP (IFS Cloud preferred). Proven experience managing ERP and/or other business systems across BAU support, maintenance, and continual improvement. Thorough understanding of at least one end to end business processes e.g. finance, HR, supply chain, manufacturing etc. Effective management of internal stakeholders, third party software vendors, and partners. Balancing leadership, stakeholder management, and hands-on technical work. Any of these are a plus Experience of ERP implementation or major transformation programmes (including transition to BAU). Experience working in a Retail, Manufacturing, or B2C environment. Experience with RELEX or similar enterprise forecasting and planning tools. What We re Looking For Technical Leadership: Brings significant ERP expertise and helps an already capable team continue to grow in confidence and capability. Collaboration: Works effectively across engineering, data, business, and external partners. Pragmatism: Balances ideal system design with practical operational realities. Problem Solving: Comfortable diagnosing and resolving complex system and process issues. Ownership: Takes responsibility for system performance, stability, and evolution. Values Alignment: Aligns with Riverford s values and employee-owned culture. Ability to lead the team but be hands on when required. Application Process: We re reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon.
Description We are seeking an experienced and motivated Digital Researcher / Digital Analyst for a key client project. The role involves data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. The candidate will be fluent Dutch speaking and both written and verbal, ideally A2/B1 certified, to keep the client's Maps data current and up to date per real time demand. Requirements 0 2 years of experience as Dutch Translator / Dutch Specialist Certified A2/B1 Dutch language proficiency Flexible with rotational shifts and weekoffs (365 days, 24/7 support) Work hours 9am to 6pm (40 hours per week) on a shift rota of 5 days a week, including weekends and bank holidays Excellent communication skills in Dutch and English (reading, writing, email etiquette) Good understanding of all forms of public transport Skilled researcher comfortable using a variety of online sources in various languages Keen attention to detail, self motivated, adaptable, and able to learn new projects and processes Strong judgment and decision making capability Educational background: Graduate or equivalent (any field) Customer service background preferred, but not required Technical support or problem solving experience preferred (1 year) QGIS skills preferable Second language proficiency (German, French, or Spanish) desirable Job Responsibilities Read and write provided text in the recommended format Maintain strong Dutch & English grammar (articulation, sentence structure) Coordinate and switch between multiple workflows, adapting to a fast paced environment Strong web research ability: analyze and interpret patterns and trends, record findings with written notes and appropriate software
26/05/2026
Full time
Description We are seeking an experienced and motivated Digital Researcher / Digital Analyst for a key client project. The role involves data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. The candidate will be fluent Dutch speaking and both written and verbal, ideally A2/B1 certified, to keep the client's Maps data current and up to date per real time demand. Requirements 0 2 years of experience as Dutch Translator / Dutch Specialist Certified A2/B1 Dutch language proficiency Flexible with rotational shifts and weekoffs (365 days, 24/7 support) Work hours 9am to 6pm (40 hours per week) on a shift rota of 5 days a week, including weekends and bank holidays Excellent communication skills in Dutch and English (reading, writing, email etiquette) Good understanding of all forms of public transport Skilled researcher comfortable using a variety of online sources in various languages Keen attention to detail, self motivated, adaptable, and able to learn new projects and processes Strong judgment and decision making capability Educational background: Graduate or equivalent (any field) Customer service background preferred, but not required Technical support or problem solving experience preferred (1 year) QGIS skills preferable Second language proficiency (German, French, or Spanish) desirable Job Responsibilities Read and write provided text in the recommended format Maintain strong Dutch & English grammar (articulation, sentence structure) Coordinate and switch between multiple workflows, adapting to a fast paced environment Strong web research ability: analyze and interpret patterns and trends, record findings with written notes and appropriate software
Posted On 22/05/2026 Job Information 47500 Computer City Maryport Province United Kingdom Postal Code CA15 8NG Job Description We are hiring, exclusively, for Indelible Data who are looking to welcome a Lead Cyber Essentials Plus Assessor to their team. About Indelible Data Indelible Data Limited is a UK-based cyber security consultancy specialising in Cyber Essentials, Penetration Testing, Defence Cyber Certification, ISO 27001, and cyber security training. We help public sector organisations and private clients manage risk, achieve compliance, and improve resilience. Role Overview We are seeking a Cyber Essentials Plus Lead Assessor to lead, mentor and support our team of assessors as well as guiding organisations through the Cyber Essentials Plus certification process. You will conduct assessments, provide actionable remediation advice, and support clients in achieving certification. Key Responsibilities Lead Cyber Essentials Plus assessments for multiple clients Conduct IT systems gap analysis and vulnerability checks Provide guidance on remediation and compliance with NCSC guidance Prepare reports and support documentation for certification Act as a technical authority for assessors Ensure assessments follow best practice Support continuous improvement of assessment processes, documentation, and internal procedures. Perform quality assurance reviews of assessments and reports to ensure consistency and compliance. Requirements Skills & Experience Strong understanding of NCSC guidance, cyber security controls, and UK Government standards Experience in IT systems assessment, vulnerability scanning, and risk analysis Excellent report writing and communication skills Ability to work independently and within multidisciplinary teams Required Qualifications / Experience: 3 Years' experience working in the Information Security, tech or compliance industry. IASME Cyber Essentials Basic Assessor IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). One of the following qualifications: CREST Registered Penetration Tester CREST Certified Infrastructure Tester Cyber Scheme Team Member (CSTM) Cyber Scheme Team Leader (CSTL) EC-Council Certified Security Analyst (ECSA) Offensive Security Certified Professional (OSCP) Full clean driving license 6% workplace (NEST) employer pension contribution 25 days holiday 3 days additional days of paid leave during Christmas Shutdown Enhanced company sick pay Hybrid working (office and remote) Opportunities for funded professional development and certifications Work with public sector and regulated organisations Collaborative, supportive team environment Monthly tech team afternoon to investigate latest software and training labs Regular team building outings which have included paintballing; escape rooms ; raft building and pottery.
26/05/2026
Full time
Posted On 22/05/2026 Job Information 47500 Computer City Maryport Province United Kingdom Postal Code CA15 8NG Job Description We are hiring, exclusively, for Indelible Data who are looking to welcome a Lead Cyber Essentials Plus Assessor to their team. About Indelible Data Indelible Data Limited is a UK-based cyber security consultancy specialising in Cyber Essentials, Penetration Testing, Defence Cyber Certification, ISO 27001, and cyber security training. We help public sector organisations and private clients manage risk, achieve compliance, and improve resilience. Role Overview We are seeking a Cyber Essentials Plus Lead Assessor to lead, mentor and support our team of assessors as well as guiding organisations through the Cyber Essentials Plus certification process. You will conduct assessments, provide actionable remediation advice, and support clients in achieving certification. Key Responsibilities Lead Cyber Essentials Plus assessments for multiple clients Conduct IT systems gap analysis and vulnerability checks Provide guidance on remediation and compliance with NCSC guidance Prepare reports and support documentation for certification Act as a technical authority for assessors Ensure assessments follow best practice Support continuous improvement of assessment processes, documentation, and internal procedures. Perform quality assurance reviews of assessments and reports to ensure consistency and compliance. Requirements Skills & Experience Strong understanding of NCSC guidance, cyber security controls, and UK Government standards Experience in IT systems assessment, vulnerability scanning, and risk analysis Excellent report writing and communication skills Ability to work independently and within multidisciplinary teams Required Qualifications / Experience: 3 Years' experience working in the Information Security, tech or compliance industry. IASME Cyber Essentials Basic Assessor IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). One of the following qualifications: CREST Registered Penetration Tester CREST Certified Infrastructure Tester Cyber Scheme Team Member (CSTM) Cyber Scheme Team Leader (CSTL) EC-Council Certified Security Analyst (ECSA) Offensive Security Certified Professional (OSCP) Full clean driving license 6% workplace (NEST) employer pension contribution 25 days holiday 3 days additional days of paid leave during Christmas Shutdown Enhanced company sick pay Hybrid working (office and remote) Opportunities for funded professional development and certifications Work with public sector and regulated organisations Collaborative, supportive team environment Monthly tech team afternoon to investigate latest software and training labs Regular team building outings which have included paintballing; escape rooms ; raft building and pottery.
Overview At AtkinsRéalis, we are a world leading design, engineering, and project management organisation, connecting people, data, and technology to transform infrastructure and energy systems. Our team delivers innovative data and digital solutions across the UK nuclear industry. We are looking for an ambitious Graduate Data Analyst to support the delivery of reporting, data, and automation solutions. This is an excellent opportunity to gain hands on experience working with Power BI, Power Apps, Power Automate, and Excel, while contributing to real client projects. Your role Data Analysis & Reporting Support the development and maintenance of dashboards, reports, and data tools. Work with data from multiple sources, helping to prepare, clean, and analyse it. Assist in transforming data into clear, useful insights for stakeholders. Data Quality & Data Handling Help identify and resolve data issues such as missing values, duplication, and inconsistent formatting. Support data cleansing, validation, and standardisation activities. Contribute to improving the quality and consistency of data across systems. Power Platform Development Support the development of Power Apps for data capture and workflows. Assist in building Power Automate flows to reduce manual processes. Help improve and maintain existing digital tools. Excel & Data Tools Work with structured Excel templates for data collection and reporting. Support improvements to existing manual processes. Assist in transitioning Excel based processes into automated solutions. Stakeholder & Team Support Work with team members to understand data requirements and reporting needs. Support communication with stakeholders and assist in delivering solutions. Contribute to a collaborative team environment. About you Degree in Data, Engineering, Computer Science, Mathematics or similar. Basic understanding of Power BI, Excel, or data analysis tools. Interest in Power Platform tools (Power Apps / Power Automate). Strong attention to detail and problem solving approach. Good communication skills. Desirable Exposure to Power BI, Power Query, or dashboards. Awareness of automation tools (Power Automate, VBA, etc.). Interest in data quality, analytics, or digital transformation. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
26/05/2026
Full time
Overview At AtkinsRéalis, we are a world leading design, engineering, and project management organisation, connecting people, data, and technology to transform infrastructure and energy systems. Our team delivers innovative data and digital solutions across the UK nuclear industry. We are looking for an ambitious Graduate Data Analyst to support the delivery of reporting, data, and automation solutions. This is an excellent opportunity to gain hands on experience working with Power BI, Power Apps, Power Automate, and Excel, while contributing to real client projects. Your role Data Analysis & Reporting Support the development and maintenance of dashboards, reports, and data tools. Work with data from multiple sources, helping to prepare, clean, and analyse it. Assist in transforming data into clear, useful insights for stakeholders. Data Quality & Data Handling Help identify and resolve data issues such as missing values, duplication, and inconsistent formatting. Support data cleansing, validation, and standardisation activities. Contribute to improving the quality and consistency of data across systems. Power Platform Development Support the development of Power Apps for data capture and workflows. Assist in building Power Automate flows to reduce manual processes. Help improve and maintain existing digital tools. Excel & Data Tools Work with structured Excel templates for data collection and reporting. Support improvements to existing manual processes. Assist in transitioning Excel based processes into automated solutions. Stakeholder & Team Support Work with team members to understand data requirements and reporting needs. Support communication with stakeholders and assist in delivering solutions. Contribute to a collaborative team environment. About you Degree in Data, Engineering, Computer Science, Mathematics or similar. Basic understanding of Power BI, Excel, or data analysis tools. Interest in Power Platform tools (Power Apps / Power Automate). Strong attention to detail and problem solving approach. Good communication skills. Desirable Exposure to Power BI, Power Query, or dashboards. Awareness of automation tools (Power Automate, VBA, etc.). Interest in data quality, analytics, or digital transformation. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
Graduate Data Scientist/Analyst (Stevenage) Jacobs is a market leader in the transportation sector, working with major clients such as National Highways, Transport for Scotland, Manchester Airport Group, Heathrow Ltd, HS2 Ltd and the Welsh Government. From global mega projects to local council initiatives, this role offers the opportunity to make a real impact worldwide and locally. Your Impact As part of the Jacobs Graduate Development Programme, this two year scheme supports your development through blended learning, mentoring, progress reviews and networking. You will work on meaningful projects and collaborate with industry leaders to deliver outcomes for complex challenges. Responsibilities Assist and interact with colleagues across various teams such as GIS, Data, Programming and Asset Management. Provide knowledge and insights from multiple data sources to solve real life problems for clients. Work within the Highways team, contributing to projects that drive the company's growth. Location and Start Date Location: Stevenage Start date: September 2026 Requirements A strong interest in Data Science and a degree (or working toward one) in Data Science, Engineering or a similar numerate field. A flexible self starter who is keen to drive their career forward. Adaptability to change and a thirst for learning new things. Permanent right to work in the UK. Benefits A flexible workstyle, including a hybrid work pattern, and support for balancing work/life commitments. Free single medical cover and a digital GP service. Reimbursement towards relevant professional development and memberships. A focus on safety, health and wellbeing, with a caring culture and a positive mental health champion network. Opportunities to give back to communities through the Collectively programme, including matched funding, paid volunteering time and charitable donations. Equal Opportunity Statement As a disability confident employer, we will interview disabled candidates who best meet the criteria and welcome applications from candidates seeking flexible working.
26/05/2026
Full time
Graduate Data Scientist/Analyst (Stevenage) Jacobs is a market leader in the transportation sector, working with major clients such as National Highways, Transport for Scotland, Manchester Airport Group, Heathrow Ltd, HS2 Ltd and the Welsh Government. From global mega projects to local council initiatives, this role offers the opportunity to make a real impact worldwide and locally. Your Impact As part of the Jacobs Graduate Development Programme, this two year scheme supports your development through blended learning, mentoring, progress reviews and networking. You will work on meaningful projects and collaborate with industry leaders to deliver outcomes for complex challenges. Responsibilities Assist and interact with colleagues across various teams such as GIS, Data, Programming and Asset Management. Provide knowledge and insights from multiple data sources to solve real life problems for clients. Work within the Highways team, contributing to projects that drive the company's growth. Location and Start Date Location: Stevenage Start date: September 2026 Requirements A strong interest in Data Science and a degree (or working toward one) in Data Science, Engineering or a similar numerate field. A flexible self starter who is keen to drive their career forward. Adaptability to change and a thirst for learning new things. Permanent right to work in the UK. Benefits A flexible workstyle, including a hybrid work pattern, and support for balancing work/life commitments. Free single medical cover and a digital GP service. Reimbursement towards relevant professional development and memberships. A focus on safety, health and wellbeing, with a caring culture and a positive mental health champion network. Opportunities to give back to communities through the Collectively programme, including matched funding, paid volunteering time and charitable donations. Equal Opportunity Statement As a disability confident employer, we will interview disabled candidates who best meet the criteria and welcome applications from candidates seeking flexible working.
Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We're the destination for people looking to get more from the things they love. We're here to inspire, fuel, encourage and educate. Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation - we help bring our audiences joy! About the role Join a leading media organisation that's transforming through data and AI. We're always keen to hear from talented Junior Data Analysts who are excited to explore, experiment, and help shape how millions experience our content & products. This is more than a reporting role, it's your chance to turn data into stories, insights, and products that shape decisions every day. You'll work with internal data platforms spanning audience, content performance, and commercial outcomes. Using modern analytics tools and AI augmented solutions, you'll help uncover patterns, automate processes, and build simple but powerful dashboards for stakeholders across editorial and commercial teams. We're after someone naturally curious. Someone who doesn't wait for perfect data, but asks better questions, tests new approaches, and aims to deliver measurable impact. If you're excited by data storytelling, enjoy problem solving, and want to help drive innovation in a fast evolving media landscape, we'd love to hear from you. Requirements Analytical thinker with a foundation in statistics, data visualisation, or data modelling. Comfortable using tools such as Azure, Looker Studio, GA4, SQL or Python for analysis. Curious about how AI and automation can enhance analytics workflows. Proactive, collaborative mindset - eager to experiment, learn, and contribute ideas. Strong communicator who can distil technical findings into clear, compelling insights. A relaxed working environment with regular socials including a summer festival Supportive well being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year's which are in addition to your annual entitlement Tailored training and development through both our inhouse learning platform and LinkedIn Learning A progressive and transparent culture focused on your development Flexible / hybrid working plus early finish Fridays Cycle to work scheme Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy Competitive pension plans and Life Assurance A newly renovated modern office with lots of collaborative spaces At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well being programs, and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities. Immediate is a place where you can grow, be supported, and make a difference We work with talented, driven people to make our vision reality Such an amazing team requires nothing short of the best. That's why we put a lot of effort into creating a work environment they deserve.
26/05/2026
Full time
Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events. We're the destination for people looking to get more from the things they love. We're here to inspire, fuel, encourage and educate. Whether it's the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation - we help bring our audiences joy! About the role Join a leading media organisation that's transforming through data and AI. We're always keen to hear from talented Junior Data Analysts who are excited to explore, experiment, and help shape how millions experience our content & products. This is more than a reporting role, it's your chance to turn data into stories, insights, and products that shape decisions every day. You'll work with internal data platforms spanning audience, content performance, and commercial outcomes. Using modern analytics tools and AI augmented solutions, you'll help uncover patterns, automate processes, and build simple but powerful dashboards for stakeholders across editorial and commercial teams. We're after someone naturally curious. Someone who doesn't wait for perfect data, but asks better questions, tests new approaches, and aims to deliver measurable impact. If you're excited by data storytelling, enjoy problem solving, and want to help drive innovation in a fast evolving media landscape, we'd love to hear from you. Requirements Analytical thinker with a foundation in statistics, data visualisation, or data modelling. Comfortable using tools such as Azure, Looker Studio, GA4, SQL or Python for analysis. Curious about how AI and automation can enhance analytics workflows. Proactive, collaborative mindset - eager to experiment, learn, and contribute ideas. Strong communicator who can distil technical findings into clear, compelling insights. A relaxed working environment with regular socials including a summer festival Supportive well being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year's which are in addition to your annual entitlement Tailored training and development through both our inhouse learning platform and LinkedIn Learning A progressive and transparent culture focused on your development Flexible / hybrid working plus early finish Fridays Cycle to work scheme Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy Competitive pension plans and Life Assurance A newly renovated modern office with lots of collaborative spaces At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well being programs, and clear sustainability strategies reflect this commitment. People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We'll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We're also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities. Immediate is a place where you can grow, be supported, and make a difference We work with talented, driven people to make our vision reality Such an amazing team requires nothing short of the best. That's why we put a lot of effort into creating a work environment they deserve.
Job DescriptionWe are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.Key ResponsibilitiesWork within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practicesEnsure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designsAnalyze, document, and optimize business processesTranslate business needs into detailed functional and technical requirements for IT delivery teams.Collaborate with technical teams to ensure accurate and effective implementation.Support user acceptance testing (UAT), training, and change management activities.Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.Provide post-implementation support and continuous improvement recommendationsSupport incident management where necessaryUnderstand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experienceAttain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.Skills and Experience:EssentialProven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.Background in customer service operations, CRM, or contact centre environmentsLead requirements gathering sessions to gain a full understanding of business and system needsIn depth experience of the analysis and modelling of business processesExperience in designing and implementing Business Analysis artefactsStrong relationship building and influencing skills with internal and external stakeholdersExcellent problem-solving, analytical thinking, and communication skillsCommercially astute - able to understand commercial driversAbility to apply (new) concepts and experience to understand and resolve underlying issuesUnderstanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to themBA or Project Management QualificationExperience of Business Process ModellingDesirableExperience leveraging AI for elicitation, analysis, presentation and reportingExperience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).
26/05/2026
Full time
Job DescriptionWe are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.Key ResponsibilitiesWork within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practicesEnsure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designsAnalyze, document, and optimize business processesTranslate business needs into detailed functional and technical requirements for IT delivery teams.Collaborate with technical teams to ensure accurate and effective implementation.Support user acceptance testing (UAT), training, and change management activities.Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.Provide post-implementation support and continuous improvement recommendationsSupport incident management where necessaryUnderstand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experienceAttain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.Skills and Experience:EssentialProven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.Background in customer service operations, CRM, or contact centre environmentsLead requirements gathering sessions to gain a full understanding of business and system needsIn depth experience of the analysis and modelling of business processesExperience in designing and implementing Business Analysis artefactsStrong relationship building and influencing skills with internal and external stakeholdersExcellent problem-solving, analytical thinking, and communication skillsCommercially astute - able to understand commercial driversAbility to apply (new) concepts and experience to understand and resolve underlying issuesUnderstanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to themBA or Project Management QualificationExperience of Business Process ModellingDesirableExperience leveraging AI for elicitation, analysis, presentation and reportingExperience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).
First People Recruitment is looking for a Mandarinspeaking Data Analyst for their office in Reading. This role involves preparing sales reports, managing data, and providing insights to support business decisions. The ideal candidate should possess strong Excel skills and experience in data analysis. The position offers a salary of up to £35k based on experience and requires strong communication and problem-solving skills. Join a diverse and inclusive workplace focused on growth and excellence.
26/05/2026
Full time
First People Recruitment is looking for a Mandarinspeaking Data Analyst for their office in Reading. This role involves preparing sales reports, managing data, and providing insights to support business decisions. The ideal candidate should possess strong Excel skills and experience in data analysis. The position offers a salary of up to £35k based on experience and requires strong communication and problem-solving skills. Join a diverse and inclusive workplace focused on growth and excellence.
Innovative Systems, one of the world's most trusted providers of best of breed data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented Application Support Analyst to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilizing your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues. The successful candidates will have the ability and desire to work the shift of Tuesday Saturday, 5:00 AM -2:00 PM Consistently named a Top Workplace, we have a long standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan , one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats - helping to keep us all a bit safer. What you will be doing Application Support Analysts regularly use problem solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi layered requiring: Analysis, investigation and trouble shooting of software and system functionality, integrations, product feature function and adoption issues Creation and development of SQL scripts and other custom software processes Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to: Perform simple product installations - providing a pathway into professional services or hosted consulting, pre sales, engineering, product management and more Write knowledge base documentation and assist with expansion of our self service portal and customer happiness by helping to develop top notch training modules and videos Provide insights that will be used to improve existing solutions and plan those of our next generation You are great at and have Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required. Experience with SQL databases and SQL programming language Highly analytic with strong problem solving and creative thinking skills Excellent verbal and written communication skills in English proficiency of the English language at a native or business level Willingness to be on call after hours in customer support rotation (very minimal) It's a plus if you have Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML Knowledge of the Fintech or financial services industry Knowledge of SWIFT or other payment processing Arabic, French, German, Spanish, Portuguese or other business level language / communication skills About us - we give you First of all - we take time to learn about you. There are no robots or machines that are screening your resume for keywords. Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more. We also know how to do - fun! Our people We are a diverse, multi cultural bunch! You will find friends here and in our offices abroad. You'll always have someone to help out and to hang out with! Sorry, but Innovative is not providing visa sponsorship for this position.
26/05/2026
Full time
Innovative Systems, one of the world's most trusted providers of best of breed data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looking for a talented Application Support Analyst to be part of our Technical Customer Experience team within our London, UK office. You will gain satisfaction knowing that you are utilizing your communication skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues. The successful candidates will have the ability and desire to work the shift of Tuesday Saturday, 5:00 AM -2:00 PM Consistently named a Top Workplace, we have a long standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan , one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats - helping to keep us all a bit safer. What you will be doing Application Support Analysts regularly use problem solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi layered requiring: Analysis, investigation and trouble shooting of software and system functionality, integrations, product feature function and adoption issues Creation and development of SQL scripts and other custom software processes Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to: Perform simple product installations - providing a pathway into professional services or hosted consulting, pre sales, engineering, product management and more Write knowledge base documentation and assist with expansion of our self service portal and customer happiness by helping to develop top notch training modules and videos Provide insights that will be used to improve existing solutions and plan those of our next generation You are great at and have Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations. Minimum 2:2 is required. Experience with SQL databases and SQL programming language Highly analytic with strong problem solving and creative thinking skills Excellent verbal and written communication skills in English proficiency of the English language at a native or business level Willingness to be on call after hours in customer support rotation (very minimal) It's a plus if you have Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML Knowledge of the Fintech or financial services industry Knowledge of SWIFT or other payment processing Arabic, French, German, Spanish, Portuguese or other business level language / communication skills About us - we give you First of all - we take time to learn about you. There are no robots or machines that are screening your resume for keywords. Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more. We also know how to do - fun! Our people We are a diverse, multi cultural bunch! You will find friends here and in our offices abroad. You'll always have someone to help out and to hang out with! Sorry, but Innovative is not providing visa sponsorship for this position.
