TechOps Platform Manager

We're looking for a technically-driven and systems-minded TechOps Platform Manager to lead our Platform area. TechOps sits within Monzo's Security collective and is responsible for ensuring every Monzonaut has the tools, access, and technology they need to do their best work. The Platform team is the technical backbone of TechOps, building the observability, resilience, and technical foundations that give Monzo confidence in the internal tools and platforms Monzonauts rely on every day.

• Leading, coaching, and developing a team of platform specialists, actively supporting their career progression and fostering a culture of technical excellence and systematic thinking
• Setting the direction for our monitoring, alerting, and reporting capabilities, working with your team to give the business increasing visibility into platform health, performance, and usage
• Defining the governance standards and guardrails for how configuration changes are made across the SaaS estate, and enabling your team to implement and uphold them
• Building resilience, scalability, and high availability into core enterprise tools and platforms, developing redundancy and failover mechanisms over time
• Owning the strategy for IT asset systems and their integrations, ensuring accurate and trusted data on hardware and software assets across the business
• Owning the technical approach to legal hold and eDiscovery processes, working closely with Legal teams and guiding your team in the day-to day operation
• Driving automation to reduce manual toil, improve consistency, and enable confident changes at pace
• Collaborating with the wider TechOps management team to align on ways of working, share best practice, and collectively strengthen how the department operates
• Partnering with Security teams to ensure platform governance aligns with security controls & standards
• Scaling platform standards and capabilities to work across regions and time zones as Monzo grows globally, ensuring your team can support an increasingly distributed organisation

• You have proven experience leading a platform engineering, IT operations, or SaaS management team
• You're a strong people leader with a track record of coaching, developing, and retaining technical talent
• You have technical experience with SaaS platform management, configuration, and security
• You have experience building or managing monitoring, observability, and alerting capabilities
• You have a strong understanding of operational resilience, automation, and systems integration
• You have experience working closely with Security, Compliance, or Legal teams on technical controls and processes
• You're comfortable with automation tooling and platforms (e.g. Torq, Airtable, or similar)
• Experience with office infrastructure, including networking, power, and physical environment technology
• Experience with enterprise platforms such as Google Workspace, Slack, Notion, Okta, Meraki, or similar
• Experience with IT asset management platforms and integrations with MDM or financial systems
• Hands on experience with eDiscovery tooling and legal hold processes
• Experience building platform capabilities across multiple locations or regions
• Familiarity with infrastructure as code, monitoring tools (e.g. Prometheus, Grafana), or data analysis platforms
• Experience working in a fast growing technology or financial services company

£75,000 - £95,000 + Incentive Awards tied to your performance + Benefits

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work from home setup.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.