Senior UX Researcher

About us.

We're the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

We love making a difference, and we give you the chance to make it sparkle for millions of Very customers.

About the role.

As a Senior UX Researcher, you will partner closely with product teams in DCX and the wider business to deliver impactful user research that informs design and product decisions. You'll lead your own research projects, from discovery through evaluation and support the broader research practice by sharing your knowledge and best practices.

This role balances hands on research execution with mentoring junior team members and collaborating with product designers to ensure insights are deeply embedded in the product development process, across web, native mobile apps, and other digital touchpoints.

Key Responsibilities Research skills & methods

• Plans and runs mixed method research studies independently, adapting methods to fit the question.
• Designs and conducts studies that include accessibility considerations and involve users with access needs.
• Utilises tools such as Maze, UserTesting, Survicate, and Fable to gather insight.

Analysis & synthesis

• Interprets and synthesises findings into clear, actionable recommendations.
• Applies critical thinking to avoid bias and ensures insights are grounded in evidence.

Strategic focus

• Understands how research fits within the wider product strategy and business goals.
• Helps identify key user problems and prioritises research accordingly.

Technical & business understanding

• Works closely with product teams to integrate research into agile workflows.
• Collaborates effectively with engineering and design to support technical feasibility and accessibility.

Leading, influencing & communication

• Communicates findings clearly and persuasively to a variety of stakeholders.
• Facilitates workshops and co creation sessions to embed user centred thinking.

Collaboration & culture

• Shares knowledge and supports skill development within the team.
• Promotes inclusive research practices that reflect user diversity.

Self Management

• Manages multiple projects effectively, balancing detail with delivery.
• Proactively seeks feedback and learning opportunities.

What you will need to be successful

• Experience delivering UX research influencing product decisions.
• Skilled in qualitative and quantitative research methods.
• Experienced in accessibility research and working with users with access needs.
• Proficient with research tools such as Maze, UserTesting, Survicate, and Fable.
• Excellent communication and storytelling skills.
• Ability to work independently and collaboratively.
• Experience mentoring or supporting junior researchers or product designers.
• Comfortable working in agile product teams.
• Curious, adaptable, and committed to continuous learning.

Some of our benefits.

• Flexible, hybrid working model
• Inclusive culture and environment
• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday plus bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%

Equal opportunities

We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Diversity, inclusion and equal opportunities

We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you.

We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.