Role Type: Fixed-Term Contractor (Day Rate)
IR35 Status: Outside (Subject to status determination)
Location: London / Norwich / Hybrid
Competitive Rate: A fixed day rate of £600 per day (Outside IR35)
Project Length: 9-12 months
What you'll do
- Roadmap Execution: Take ownership of the end-to-end change management plan, ensuring all activities are executed in strict alignment with Shopify project milestones.
- Impact Analysis: Lead detailed functional impact assessments, converting technical findings into high-impact communication and engagement workstreams.
- Business Readiness: Oversee recurring readiness audits to proactively identify friction points and certify that all teams are prepared for go-live.
- Workforce Transition: Accountable for the seamless transition of teams into new roles and ways of working, providing hands on support for the rapid adoption of updated processes.
- Strategic Communication: Develop targeted engagement materials and orchestrate workshops and briefings to ensure transparent, two way dialogue across the business.
- Training & Capability: Manage the full training lifecycle, from initial needs analysis through to the delivery of high quality training content and technical documentation.
- Monitoring & Governance: Provide data driven visibility into adoption rates and stakeholder sentiment, proactively identifying and mitigating project risks.
- Project Integration: Act as the primary bridge between change activities and the daily project lifecycle, partnering closely with Project Managers and workstream leads.
What you'll bring
- Professional Experience: 5+ years of dedicated Change Management experience, specifically leading transitions within complex ERP or Enterprise System environments.
- Methodology: Formally qualified in a recognised change methodology such as Prosci (ADKAR), ACMP (CCMP), or APMG Change Management.
- Technical Proficiency: Proven ability to translate technical system changes into functional user impacts; familiarity with Agile or Prince2 frameworks is highly desirable.
- Stakeholder Influence: Demonstrated success managing "Heads Of" and SLT level stakeholders, navigating resistance and building consensus in high pressure environments.
- Analytical Skills: Advanced capability in data driven reporting, using metrics to track adoption and sentiment to inform strategic interventions.
- Communication Mastery: Exceptional written and verbal communication skills, with a portfolio of diverse engagement materials (presentations, briefings, and digital content).
- Contractor Mindset: The ability to work at pace in a product led environment, providing clear visibility on people risks and transition readiness.
Behaviours & Values
- Ambition: Implementing strategy into action and providing feedback (what works and doesn't).
- Judgement: Questioning the status quo, testing hypotheses and sharing outcomes.
- Discipline: Adhering to high standards, delivering on commitments on time with quality.
- Influence: Collaborating effectively, actively working on own development.
- Accountability: Taking full responsibility, recognising mistakes and sharing them quickly.
- Support all stakeholders from the Winemaker, through to the Customer - we are Naked Together.
- Embrace growth, pushing yourself out of your comfort zone to overcome obstacles.
- Always start with our customers and winemakers.
- Keep it simple and be data led, from the wine itself to the ways of working.
- Do the right thing, holding yourself accountable with honesty and openness.