First Line IT Service Desk Analyst - Manchester

Jisc is seeking an IT Service Desk Analyst to provide first line IT support for its Workplace IT service desk. Based in Manchester, the role involves delivering exceptional customer service, managing incoming tickets, diagnosing IT issues, and maintaining video conferencing equipment. Candidates should have experience in customer-facing environments and a genuine interest in IT. The position includes a salary of circa £26,500 per annum and a range of comprehensive benefits.