Account Manager - Hybrid/Bath - £45k

Role: Account Manager
Type: Permanent
Salary: £35,000 - £45,000 per annum base salary, plus full travel expenses
Location: Bath - hybrid working, with 2 days per week in the office

iO Associates are working with an established and values-led organisation in the healthtech space that is looking to appoint an Account Manager to support and grow a portfolio of existing customers.

This is a really exciting opportunity for someone who enjoys building strong client relationships, understanding customer challenges, and identifying opportunities to upsell and cross-sell in a meaningful way. The role would suit someone who is commercially minded, highly organised, and motivated by delivering a great customer experience.

There is also clear progression available, with the opportunity to develop into a more strategic account management role over time, with greater exposure to procurement-level conversations and longer-term account planning.

Responsibilities:

• Managing and developing a portfolio of existing customer accounts
• Building long-term, strategic relationships with key stakeholders
• Leading regular service reviews and maintaining strong account engagement
• Identifying opportunities for upselling and cross-selling across the account base
• Understanding customer challenges and aligning solutions to their needs
• Monitoring account health and proactively addressing risks or issues
• Acting as a trusted advisor and internal advocate for customers
• Working closely with product, support and internal teams to deliver the best customer outcomes
• Supporting contract management, renewals and overall account growth

Skills:

• Proven experience in an Account Management role is essential
• NHS, healthcare or wider healthtech experience is strongly preferred
• Strong stakeholder management skills with the ability to build credibility quickly
• Commercial awareness and experience managing accounts against targets
• Ability to spot growth opportunities while maintaining a high level of service
• Organised and proactive, with the ability to manage multiple priorities effectively
• Strong written and verbal communication skills
• Comfortable working collaboratively across internal teams
• No specific product background required

If you're looking for a role where you can combine relationship management, commercial growth and genuinely impactful work in the digital health space, this is well worth a conversation. The business is looking for somebody who can build trust, understand customer needs and add long-term value across existing accounts. If that sounds like you, please apply or get in touch for a confidential discussion.