D365 Product Owner (F&O and CE) // London

Microsoft D365 Product Manager (CE & F&O)

I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full lifecycle in a multi-country, federated operating model.

This is not a deep hands-on technical role, but requires strong technical fluency to:
Clearly distinguish out-of-the-box capability vs. integration vs. customisation
Protect the core solution blueprint and prevent unnecessary scope drift
Govern a System Integrator and support partner to Microsoft best practice

Core Accountability
Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change
Act as the gatekeeper for scope, customisation, and deviations from standard
Lead market-level backlog prioritisation across multiple countries
Balance global standardisation ("vanilla") with genuine local regulatory or operational needs

Stakeholder & Political Management (Critical)
Strong ability to say no and manage stakeholder expectations
Operate credibly across a federated, politically complex environment
Align countries and business units back to a single core design
Engage senior stakeholders while remaining delivery-focused

Leadership & Governance
Line management responsibility for:
oSupply Chain Management BA
oFinance BA
oField Service / CE BA
o(Potentially) MDM resource (longer-term reporting into Head of Data)

Day-to-day governance of:
oSystem Integrator (programme & BAU support)
oSupport contract performance and delivery quality
Ensure solution maturity, documentation, and operational discipline

Dynamics 365 Experience (Required)
Experience across both D365 F&O and CE is required
oSome countries run both
oOthers run F&O only, but CE experience remains essential
Comfortable operating where CE is used for Field Service, not full CRM

Key Module Experience
D365 Finance & Operations

Finance (all core finance modules)
Supply Chain Management:
oProcurement
oInventory
oWarehouse
oProduct Information
oAsset Management
oSales

D365 Customer Engagement
Field Service (must-have)
Sales

Technical Profile
Strong understanding of:
oD365 architecture and integration patterns
oCustomisation vs configuration trade-offs
oRelease management and Microsoft One Version updates
Able to challenge partners credibly without needing to design or build solutions

Role Profile
Product-led, not project-led
Mid-level leadership role operating across regions and entities
Strong commercial, governance, and prioritisation mindset
Comfortable owning D365 as a long-term platform, not a one-off implementation

If you are interested, please get in touch with Kamilla Ryan url removed

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