Technical Support Engineer - UX

Inside IR35

Hybrid working

Our client is seeking a talented and customer-focused Technical Support Engineer with strong UX skills to join their team. In this role, you will act as a trusted customer advocate, supporting users and administrators of our platform while delivering exceptional support experiences.

You'll work at the intersection of user experience and technical support-resolving complex issues, improving processes, and helping shape best practices across the organisation.

• UI development or support experience
• Experience with two or more of the following:Ability to read and debug Java and JavaScript (JavaScript coding is a plus)
  • CSS, AJAX, ReactJS, GraphQL, AngularJS
  • Mobile application development
• Experience using browser developer tools for troubleshooting

• Experience providing SaaS-based technical support
• Strong troubleshooting skills, including diagnosing performance-related issues
• Experience with tools such as Eclipse, Splunk, Xcode, Android Studio, or Sauce Labs

Additional Technical Knowledge

• Strong understanding of cloud/web application architecture
• Scripting experience (JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (eg MySQL, Oracle)
• Experience with object-oriented programming (Java preferred)
• Familiarity with Linux/Unix or Microsoft Server environments
• Mobile application support experience (desirable)

• Bachelor's degree in Computer Science or a related field
  OR
• 2+ years of experience in technical support or software development

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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