Application Support Analyst (Dynamics 365)

Application Support Analyst

Sheffield + Hybrid working (3 office, 2 home)

Up to £45,000

Your new role

The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.

Responsibilities

Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)

Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner

Escalate complex or unresolved issues to third-party vendors or senior IT colleagues

Maintain and update support documentation and resolution logs

Ensure business continuity through prompt issue management

Provide user support across the organisation in line with SLAs

Support the design and enhancement of PowerApps solutions to meet business needs

Assist in maintaining and developing Power BI dashboards to provide actionable insights

Collaborate with internal teams to identify automation opportunities using Power Platform tools

Work with business users to scope and test new app or report features

Contribute to the integration of data sources and systems within the Microsoft ecosystem

Help train users on PowerApps and Power BI usage and functionality

Assist with configuration, testing, and deployment of system changes or new features

Participate in small-scale IT projects and system rollouts

Collaborate with business units to identify process improvement opportunities

Experience needed

Experience supporting Dynamics 365 Business Central in a BAU setting

Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)

Familiarity with PowerApps and Power BI

Understanding of business processes in finance, operations, or supply chain

Strong problem-solving ability and customer service mindset

Clear and confident communication skills

Desirable Skills

Knowledge of Dynamics 365 Field Service or CE modules

Experience with Power Automate

Service Management or ITIL experience

Basic SQL or data querying knowledge

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