Introduction
Pact is a pioneering national charity that cares for men, women and young people in custody, those with criminal convictions in the community and their children, family members and carers. We have about 400 staff, income of about £10m and work across 60 prisons in England and Wales, with additional probation work and other services over the country.
Pact currently uses software, ECINS, to record and track casework with service users. We have been using the system since 2014 principally for our 'Family and Significant Other Service' contracts. These services are commissioned by the Ministry of Justice for custody-based casework support for women and men in prison. We have now outgrown the software in terms of our operational requirements. There are currently Pact 268 practitioners working on c1,400 cases at a time. The case management system is used across multiple other smaller contracts each with their bespoke reporting requirements. This system is also used by a small number of subcontractors/partners of Pact.
Our business needs are changing. We plan to continue to deliver the above contracts. In addition, we have now tendered for a number of contracts under the next commissioning round by the Ministry of Justice for rehabilitation services in support of the Probation Service (known as Commissioned Rehabilitation Services). Decisions are expected August/September. These contracts will require us to have a more comprehensive system in place to meet more stringent and complex reporting requirements. The system would need not only to record the casework delivery but also provide diary management, reporting against KPIs (including incentivised payments against performance targets) and act as our contract management system for these contracts. This would see Pact managing a number of contracts working with between 2,000 to 9,000 people both in custody, and on Probation, per annum, in addition to the above figures.
We need to expedite procurement of a system to meet the needs of the expected new Commissioned Rehabilitation Services contracts. Our expectation is that this system will also need to be fit for purpose for our existing Family and Significant Other Services contracts, and our ambition is to procure a system which we could subsequently transition existing caseloads to, so that we have a single case management system for both sets of contracts. This is important as there will be a significant overlap of cases (prisoners and people on probation) with whom we will work via both sets of contracts, and we require a 'single version of the truth'.
We now require the support of a project manager to lead the procurement and implementation of a new system working with our Senior Information Officer who is responsible for the day-to-day management, training and support for our case management system.
Overall Target
Procure and implement a CMS at Pact by 11 December 2026, ensuring users are trained and supported in using the system for the mobilisation of a new contract going live in March 2027 and then migrating other operational contracts across to the new system between April and July 2027.
In Detail
1. Review business case and needs assessment and finalise specification documentation.
2. Create an Invitation to Tender (ITT) for relevant software providers and obtain internal sign-off.
3. Lead the promotion, distribution and follow up of the ITT to relevant software providers.
4. Create a scoring grid for tenders and (where needed) attend the most promising demos. The expectation is that at least 5 options will be identified and investigated, with at least 3 viable software options chosen for review.
5. Identify key risks of the project and create a risk register with mitigations.
6. Lead the internal process for deciding the winning tender.
7. Negotiate the best value contract possible with the supplier, in liaison with Pact's Contracts and Data Protection Consultant (in role).
8. Lead the creation of an implementation plan with the software provider, Senior Information Officer and key Pact stakeholders. Included in the plan will be training for users.
9. Lead the delivery of the implementation plan working with Pact's Senior Information Officer.
Requirements for Consultant
10. Significant experience of project managing the procurement and implementation of critical IT systems in an organisation of our size.
11. Significant understanding of data protection and the handling of sensitive data.
12. Availability during the consulting period. A maximum of two weeks break could be agreed if there is no detriment to the project deadline.
13. Desirable — experience of software for case history databases or other databases where the individual is the key index.
14. Desirable — experience of working with software used in the public sector, particularly the criminal justice system.
15. Desirable — UK or EU-based.
Application Assessment: Implementation Phasing Plan
Alongside your covering letter and CV, we are asking all candidates to complete a short written assessment as part of their application. This is a deliberate part of our selection process — rather than relying on our own assumptions about how this project should be phased, we want to understand how candidates read and engage with the brief.
Assessment Requirement: Implementation Phasing Plan As part of your application, you are required to submit a short, written phasing plan as an additional document alongside your covering letter and CV. This is a core element of the selection process. Your plan should be no longer than two sides of A4 and address the following:
1. Your proposed phasing of the project from contract award through to full system rollout (April–September 2027), including key milestones.
2. How you would approach the transition from the existing system (ECINS) to the new CMS — particularly the overlap period during which both systems may be in use.
3. Your assumptions — we are interested in understanding how you read the brief and where you would expect to find further information once engaged.
4. Any early risks or dependencies you have identified that could affect the phasing. There is no single correct answer. We are looking for evidence of structured thinking, practical project management experience, and an ability to engage meaningfully with a complex brief under uncertainty.
Please attach your phasing plan as a separate document when submitting your application. There is no prescribed format, but we recommend a clear structure with headings. Visual representations such as a simple Gantt or timeline are welcome but not required.
How to Express an Interest
Please send a covering letter and your CV to development@prisonadvice.org.uk
The covering letter should outline at least three examples of similar procurements & implementations.
Please also include your Implementation Phasing Plan as a separate document (see Assessment section above).
14/04/2026
Contractor
Introduction
Pact is a pioneering national charity that cares for men, women and young people in custody, those with criminal convictions in the community and their children, family members and carers. We have about 400 staff, income of about £10m and work across 60 prisons in England and Wales, with additional probation work and other services over the country.
Pact currently uses software, ECINS, to record and track casework with service users. We have been using the system since 2014 principally for our 'Family and Significant Other Service' contracts. These services are commissioned by the Ministry of Justice for custody-based casework support for women and men in prison. We have now outgrown the software in terms of our operational requirements. There are currently Pact 268 practitioners working on c1,400 cases at a time. The case management system is used across multiple other smaller contracts each with their bespoke reporting requirements. This system is also used by a small number of subcontractors/partners of Pact.
Our business needs are changing. We plan to continue to deliver the above contracts. In addition, we have now tendered for a number of contracts under the next commissioning round by the Ministry of Justice for rehabilitation services in support of the Probation Service (known as Commissioned Rehabilitation Services). Decisions are expected August/September. These contracts will require us to have a more comprehensive system in place to meet more stringent and complex reporting requirements. The system would need not only to record the casework delivery but also provide diary management, reporting against KPIs (including incentivised payments against performance targets) and act as our contract management system for these contracts. This would see Pact managing a number of contracts working with between 2,000 to 9,000 people both in custody, and on Probation, per annum, in addition to the above figures.
We need to expedite procurement of a system to meet the needs of the expected new Commissioned Rehabilitation Services contracts. Our expectation is that this system will also need to be fit for purpose for our existing Family and Significant Other Services contracts, and our ambition is to procure a system which we could subsequently transition existing caseloads to, so that we have a single case management system for both sets of contracts. This is important as there will be a significant overlap of cases (prisoners and people on probation) with whom we will work via both sets of contracts, and we require a 'single version of the truth'.
We now require the support of a project manager to lead the procurement and implementation of a new system working with our Senior Information Officer who is responsible for the day-to-day management, training and support for our case management system.
Overall Target
Procure and implement a CMS at Pact by 11 December 2026, ensuring users are trained and supported in using the system for the mobilisation of a new contract going live in March 2027 and then migrating other operational contracts across to the new system between April and July 2027.
In Detail
1. Review business case and needs assessment and finalise specification documentation.
2. Create an Invitation to Tender (ITT) for relevant software providers and obtain internal sign-off.
3. Lead the promotion, distribution and follow up of the ITT to relevant software providers.
4. Create a scoring grid for tenders and (where needed) attend the most promising demos. The expectation is that at least 5 options will be identified and investigated, with at least 3 viable software options chosen for review.
5. Identify key risks of the project and create a risk register with mitigations.
6. Lead the internal process for deciding the winning tender.
7. Negotiate the best value contract possible with the supplier, in liaison with Pact's Contracts and Data Protection Consultant (in role).
8. Lead the creation of an implementation plan with the software provider, Senior Information Officer and key Pact stakeholders. Included in the plan will be training for users.
9. Lead the delivery of the implementation plan working with Pact's Senior Information Officer.
Requirements for Consultant
10. Significant experience of project managing the procurement and implementation of critical IT systems in an organisation of our size.
11. Significant understanding of data protection and the handling of sensitive data.
12. Availability during the consulting period. A maximum of two weeks break could be agreed if there is no detriment to the project deadline.
13. Desirable — experience of software for case history databases or other databases where the individual is the key index.
14. Desirable — experience of working with software used in the public sector, particularly the criminal justice system.
15. Desirable — UK or EU-based.
Application Assessment: Implementation Phasing Plan
Alongside your covering letter and CV, we are asking all candidates to complete a short written assessment as part of their application. This is a deliberate part of our selection process — rather than relying on our own assumptions about how this project should be phased, we want to understand how candidates read and engage with the brief.
Assessment Requirement: Implementation Phasing Plan As part of your application, you are required to submit a short, written phasing plan as an additional document alongside your covering letter and CV. This is a core element of the selection process. Your plan should be no longer than two sides of A4 and address the following:
1. Your proposed phasing of the project from contract award through to full system rollout (April–September 2027), including key milestones.
2. How you would approach the transition from the existing system (ECINS) to the new CMS — particularly the overlap period during which both systems may be in use.
3. Your assumptions — we are interested in understanding how you read the brief and where you would expect to find further information once engaged.
4. Any early risks or dependencies you have identified that could affect the phasing. There is no single correct answer. We are looking for evidence of structured thinking, practical project management experience, and an ability to engage meaningfully with a complex brief under uncertainty.
Please attach your phasing plan as a separate document when submitting your application. There is no prescribed format, but we recommend a clear structure with headings. Visual representations such as a simple Gantt or timeline are welcome but not required.
How to Express an Interest
Please send a covering letter and your CV to development@prisonadvice.org.uk
The covering letter should outline at least three examples of similar procurements & implementations.
Please also include your Implementation Phasing Plan as a separate document (see Assessment section above).
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £42,700 per annum (Regional salary)
Grade: 9
Reporting Office: Manchester, Trafford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
08/04/2026
Contractor
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £42,700 per annum (Regional salary)
Grade: 9
Reporting Office: Manchester, Trafford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £48,700 per annum (London weighted salary)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
08/04/2026
Contractor
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £48,700 per annum (London weighted salary)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Contract: 6 months fixed term contract, full-time Location: London (hybrid-working) Closing Date : 15 April 2026
About the role
The Programme Manager is responsible for leading and coordinating a portfolio of related projects to deliver strategic outcomes across Trinity College London’s UK and international markets.
The role focuses on ensuring cohesive programme delivery, aligning multiple workstreams, and driving successful rollout and adoption across diverse markets. It brings together cross-functional initiatives into a structured programme, ensuring alignment to organisational priorities, effective governance, and realisation of benefits at scale.
This is a critical role within change delivery, combining strategic oversight with a strong focus on execution, stakeholder alignment, and market adoption.
Your duties will include, but not limited to:
Lead the end-to-end delivery of programmes comprising multiple interdependent projects across business and technology domains.
Define programme structure, governance, and delivery approach to ensure alignment across workstreams.
Ensure coordination and integration of project outputs into a coherent programme outcome.
Drive large-scale rollout and adoption across international and multi-market environments.
Maintain focus on benefits realisation, ensuring outcomes deliver measurable value.
Establish and maintain programme governance, ensuring alignment with organisational frameworks.
Provide clear, consolidated reporting on programme progress, risks, dependencies, and outcomes.
Identify and manage cross-project risks, issues, and dependencies at programme level.
Support decision-making through structured insight and recommendations to senior stakeholders
Ensure effective prioritisation of resources in line with strategic objectives.
Engage senior stakeholders, market leads, and functional teams to ensure alignment and commitment to programme outcomes.
Act as a central point of coordination between UK and market teams.
Drive stakeholder engagement strategies to support successful rollout and adoption.
Communicate programme vision, progress, and impact clearly across all levels of the organisation.
Lead the adoption of programme outputs across markets, ensuring sustainable implementation.
Support organisational change and business process improvement initiatives.
Embed continuous improvement, lessons learned, and best practice across programme delivery.
Contribute to the development of programme management capability within the organisation.
About you
Demonstrable experience delivering complex programmes within international or multi-market environments.
Proven experience managing large-scale rollout and adoption initiatives.
Strong understanding of programme governance, risk management, and benefits realisation.
Experience aligning multiple projects within a programme or portfolio structure.
Strong strategic thinking with the ability to translate strategy into coordinated delivery.
Excellent stakeholder management and influencing skills at senior levels.
Clear and confident communicator across technical and non-technical audiences.
Collaborative, adaptable, and able to operate in complex, evolving environments.
Outcome-focused, with a strong emphasis on value and impact.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
02/04/2026
Full time
Contract: 6 months fixed term contract, full-time Location: London (hybrid-working) Closing Date : 15 April 2026
About the role
The Programme Manager is responsible for leading and coordinating a portfolio of related projects to deliver strategic outcomes across Trinity College London’s UK and international markets.
The role focuses on ensuring cohesive programme delivery, aligning multiple workstreams, and driving successful rollout and adoption across diverse markets. It brings together cross-functional initiatives into a structured programme, ensuring alignment to organisational priorities, effective governance, and realisation of benefits at scale.
This is a critical role within change delivery, combining strategic oversight with a strong focus on execution, stakeholder alignment, and market adoption.
Your duties will include, but not limited to:
Lead the end-to-end delivery of programmes comprising multiple interdependent projects across business and technology domains.
Define programme structure, governance, and delivery approach to ensure alignment across workstreams.
Ensure coordination and integration of project outputs into a coherent programme outcome.
Drive large-scale rollout and adoption across international and multi-market environments.
Maintain focus on benefits realisation, ensuring outcomes deliver measurable value.
Establish and maintain programme governance, ensuring alignment with organisational frameworks.
Provide clear, consolidated reporting on programme progress, risks, dependencies, and outcomes.
Identify and manage cross-project risks, issues, and dependencies at programme level.
Support decision-making through structured insight and recommendations to senior stakeholders
Ensure effective prioritisation of resources in line with strategic objectives.
Engage senior stakeholders, market leads, and functional teams to ensure alignment and commitment to programme outcomes.
Act as a central point of coordination between UK and market teams.
Drive stakeholder engagement strategies to support successful rollout and adoption.
Communicate programme vision, progress, and impact clearly across all levels of the organisation.
Lead the adoption of programme outputs across markets, ensuring sustainable implementation.
Support organisational change and business process improvement initiatives.
Embed continuous improvement, lessons learned, and best practice across programme delivery.
Contribute to the development of programme management capability within the organisation.
About you
Demonstrable experience delivering complex programmes within international or multi-market environments.
Proven experience managing large-scale rollout and adoption initiatives.
Strong understanding of programme governance, risk management, and benefits realisation.
Experience aligning multiple projects within a programme or portfolio structure.
Strong strategic thinking with the ability to translate strategy into coordinated delivery.
Excellent stakeholder management and influencing skills at senior levels.
Clear and confident communicator across technical and non-technical audiences.
Collaborative, adaptable, and able to operate in complex, evolving environments.
Outcome-focused, with a strong emphasis on value and impact.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Position
As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.
What You'll Be Doing:
Providing second line Business Central support to users in multiple countries.
Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities.
Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards.
Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment
Conducting code reviews and ensure the quality and efficiency of the developed customizations.
Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders.
Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference.
Staying up-to-date with the latest trends and technologies related to Business Central.
Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system.
Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders
Requirements
What You'll Bring:
At least 8 years’ experience in a Business Central developer role.
Strong experience in troubleshooting issues in Microsoft Business Central.
Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later.
Experience enhancing & developing D365 Sales, Customer service and customer insights.
Proficiency in developing in the Microsoft Power Platform.
Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML)
Developing EDI or B2B trading workflows
Solid understanding of SQL databases and ability to write efficient database queries.
Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
Excellent communication skills and ability to work collaboratively in a team environment.
Detail-oriented with a strong commitment to delivering high-quality work.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.
Preferred Skills:
Knowledge of SSRS & PowerBI would be beneficial but not essential.
Solid understanding of SQL databases and ability to write efficient database queries
Experience with integration/middleware platforms (e.g. Boomi)
Understanding of software development methodologies and best practices.
Other information
Benefits:
KPI quarterly bonus scheme
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.
What You'll Be Doing:
Providing second line Business Central support to users in multiple countries.
Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities.
Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards.
Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment
Conducting code reviews and ensure the quality and efficiency of the developed customizations.
Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders.
Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference.
Staying up-to-date with the latest trends and technologies related to Business Central.
Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system.
Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders
Requirements
What You'll Bring:
At least 8 years’ experience in a Business Central developer role.
Strong experience in troubleshooting issues in Microsoft Business Central.
Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later.
Experience enhancing & developing D365 Sales, Customer service and customer insights.
Proficiency in developing in the Microsoft Power Platform.
Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML)
Developing EDI or B2B trading workflows
Solid understanding of SQL databases and ability to write efficient database queries.
Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
Excellent communication skills and ability to work collaboratively in a team environment.
Detail-oriented with a strong commitment to delivering high-quality work.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.
Preferred Skills:
Knowledge of SSRS & PowerBI would be beneficial but not essential.
Solid understanding of SQL databases and ability to write efficient database queries
Experience with integration/middleware platforms (e.g. Boomi)
Understanding of software development methodologies and best practices.
Other information
Benefits:
KPI quarterly bonus scheme
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Position
As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:
Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)
Global lead for the vendor but responsible to deliver on set territory, UK&I
Plan growth strategies and support marketing events
Create GTM strategy regionally and support local Product Managers to execute
Invoice a minimum of £30k in MDF for the vendor quarterly
Maintain NR % Growth according to company budget every year, i.e. 15%+
Increase the company’s success and develop a sustainable strategy within your category
Proactively manage the vendor relationship
Identify suspects, prospects and drive deal registrations
Organise enablement sessions with resellers and support local product managers to do so
Engage regularly with top customers for your vendor
Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales
Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities
Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing
Strategic planning, development, and management of the respective category with a clear 3-year roadmap
Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors)
Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder
Arrange sales and technical training (promote USP)
Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets
Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners
Identify, qualify and on-board new strategic partners and effectively manage the deal registration process
Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement
Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction
Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP)
Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.)
Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit
Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors
Build and develop a solid reoccurring channel of business for both the vendor and QBS
Define, monitor and control of the category relevant KPIs to achieve the OKRs
Keep up to date with knowledge of the company’s product portfolio
To work within a team and ensure a pleasant working environment
To continually keep abreast of new procedures and implement when necessary
Any other tasks that may occur from day to day within the department
Requirements
What You'll Bring:
2-3 years’ experience in product management or similar roles
Knowledge of the market and industry
Proven track record exceeding sales targets gained in a similar environment
Experience and proven ability on analysis, positioning, promoting vendor products to market
Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers
Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues
Great people/collaborative skills paired with a high level of assertiveness
Proficient with Microsoft office
Other information
Benefits:
£54,633 per annum
Discretionary bonus scheme
Excellent contributory pension scheme
Private medical insurance
Healthcare scheme
Cycle to Work scheme
Life cover
Online retails discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
23/03/2026
Full time
Position
As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:
Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)
Global lead for the vendor but responsible to deliver on set territory, UK&I
Plan growth strategies and support marketing events
Create GTM strategy regionally and support local Product Managers to execute
Invoice a minimum of £30k in MDF for the vendor quarterly
Maintain NR % Growth according to company budget every year, i.e. 15%+
Increase the company’s success and develop a sustainable strategy within your category
Proactively manage the vendor relationship
Identify suspects, prospects and drive deal registrations
Organise enablement sessions with resellers and support local product managers to do so
Engage regularly with top customers for your vendor
Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales
Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities
Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing
Strategic planning, development, and management of the respective category with a clear 3-year roadmap
Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors)
Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder
Arrange sales and technical training (promote USP)
Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets
Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners
Identify, qualify and on-board new strategic partners and effectively manage the deal registration process
Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement
Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction
Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP)
Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.)
Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit
Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors
Build and develop a solid reoccurring channel of business for both the vendor and QBS
Define, monitor and control of the category relevant KPIs to achieve the OKRs
Keep up to date with knowledge of the company’s product portfolio
To work within a team and ensure a pleasant working environment
To continually keep abreast of new procedures and implement when necessary
Any other tasks that may occur from day to day within the department
Requirements
What You'll Bring:
2-3 years’ experience in product management or similar roles
Knowledge of the market and industry
Proven track record exceeding sales targets gained in a similar environment
Experience and proven ability on analysis, positioning, promoting vendor products to market
Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers
Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues
Great people/collaborative skills paired with a high level of assertiveness
Proficient with Microsoft office
Other information
Benefits:
£54,633 per annum
Discretionary bonus scheme
Excellent contributory pension scheme
Private medical insurance
Healthcare scheme
Cycle to Work scheme
Life cover
Online retails discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Business Development Manager Salary: £35,000 to £50,000 basic plus bonus plus company car Hours: Hybrid working, 1 day from home, 1 day in the office, 3 days in the field Territory: Nationwide with main focus between Home Counties (Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent, and Surrey) up to the M62 corridor (North Yorkshire/East Riding, West Yorkshire, Manchester, Cheshire, Merseyside) and everywhere in-between A well established supplier to the long term care sector is hiring a Business Development Manager to grow and develop key accounts across the territory. The job purpose is to build and maintain strong, long-term relationships with stakeholders across designated target accounts in the Long-Term Care sector. This role focuses on positioning the company as a trusted advisor and solutions provider,with the objective of driving sustainable sales growth, expanding service scope, and achieving profitability and budgetary targets. Key responsibilities Win and develop long term care accounts, increasing the range of products and services supplied Build strong relationships with decision makers and day to day operational contacts Understand customer needs and challenges, then work with internal teams to deliver workable solutions Manage account plans, activity levels, and performance against sales, margin, and budget targets Represent the business professionally and consistently at all customer touchpoints Core activities Proactively prospect for new business, including cold calling and structured follow up Plan and carry out regular customer meetings and site visits across the territory Prepare accurate, competitive pricing and quotations within agreed timescales Arrange product demonstrations and training sessions when required Manage pricing and service rate changes in line with agreed terms Ensure orders are processed accurately and on time, supporting service levels and customer satisfaction Maintain accurate CRM records, including contact details, activity, pipeline, and account notes Produce customer and internal reports, including account performance and activity updates Work closely with internal departments to protect service delivery and profitability Support credit control by helping to resolve invoice queries and drive timely payment Build customer forecasts and share demand updates internally What they are looking for Proven experience in a sales role with a track record of winning new business with Care Home Groups/Care Homes Comfortable prospecting by phone, including cold calling Resilient, focused, and able to work to targets and deadlines Organised and structured, with strong follow through and attention to detail Confident communicator who can build credibility quickly with customers and colleagues Team minded, with a practical approach to resolving issues and keeping customers informed Strong IT skills, including Word, Excel, PowerPoint, and Teams Full UK driving licence and willingness to travel frequently within the UK Working pattern and location 3 days per week in the field across the Home Counties to the M62 corridor 1 day per week working from home 1 day per week in the office, depending on business needs Package £35,000 to £50,000 basic salary, depending on experience Bonus scheme Company car If you are interested in the role of Business Development Manager and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing. If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion. Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.
14/04/2026
Full time
Business Development Manager Salary: £35,000 to £50,000 basic plus bonus plus company car Hours: Hybrid working, 1 day from home, 1 day in the office, 3 days in the field Territory: Nationwide with main focus between Home Counties (Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent, and Surrey) up to the M62 corridor (North Yorkshire/East Riding, West Yorkshire, Manchester, Cheshire, Merseyside) and everywhere in-between A well established supplier to the long term care sector is hiring a Business Development Manager to grow and develop key accounts across the territory. The job purpose is to build and maintain strong, long-term relationships with stakeholders across designated target accounts in the Long-Term Care sector. This role focuses on positioning the company as a trusted advisor and solutions provider,with the objective of driving sustainable sales growth, expanding service scope, and achieving profitability and budgetary targets. Key responsibilities Win and develop long term care accounts, increasing the range of products and services supplied Build strong relationships with decision makers and day to day operational contacts Understand customer needs and challenges, then work with internal teams to deliver workable solutions Manage account plans, activity levels, and performance against sales, margin, and budget targets Represent the business professionally and consistently at all customer touchpoints Core activities Proactively prospect for new business, including cold calling and structured follow up Plan and carry out regular customer meetings and site visits across the territory Prepare accurate, competitive pricing and quotations within agreed timescales Arrange product demonstrations and training sessions when required Manage pricing and service rate changes in line with agreed terms Ensure orders are processed accurately and on time, supporting service levels and customer satisfaction Maintain accurate CRM records, including contact details, activity, pipeline, and account notes Produce customer and internal reports, including account performance and activity updates Work closely with internal departments to protect service delivery and profitability Support credit control by helping to resolve invoice queries and drive timely payment Build customer forecasts and share demand updates internally What they are looking for Proven experience in a sales role with a track record of winning new business with Care Home Groups/Care Homes Comfortable prospecting by phone, including cold calling Resilient, focused, and able to work to targets and deadlines Organised and structured, with strong follow through and attention to detail Confident communicator who can build credibility quickly with customers and colleagues Team minded, with a practical approach to resolving issues and keeping customers informed Strong IT skills, including Word, Excel, PowerPoint, and Teams Full UK driving licence and willingness to travel frequently within the UK Working pattern and location 3 days per week in the field across the Home Counties to the M62 corridor 1 day per week working from home 1 day per week in the office, depending on business needs Package £35,000 to £50,000 basic salary, depending on experience Bonus scheme Company car If you are interested in the role of Business Development Manager and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing. If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion. Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.
We are working with an expanding client who are seeking a proactive, customer-focused Business Development Manager (General Cargo) to join their growing Commercial team. This is an exciting, commercial role that supports the development of general cargo services and helps drive new business opportunities. Role and Responsibilities Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses. Support customer onboarding and align operational requirements across internal teams. Produce and maintain account management plans. Identify and qualify new commercial leads through networking, market insight, and industry engagement. Support the preparation of proposals, tenders, and customer presentations. Gather operational and financial data to support business cases and forecasting. Monitor service performance, escalating any issues or improvement needs. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and emerging opportunities. Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events. Support commercial project delivery by coordinating tasks and monitoring progress. Skills and Qualifications Experience in account management or business development within a commercial environment. Background in logistics, supply chain or ports (desirable). Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office Full UK driving licence required. Benefits 5 weeks annual leave + bank holidays (pro rata) Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Free Parking Employee volunteering scheme Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained
14/04/2026
Full time
We are working with an expanding client who are seeking a proactive, customer-focused Business Development Manager (General Cargo) to join their growing Commercial team. This is an exciting, commercial role that supports the development of general cargo services and helps drive new business opportunities. Role and Responsibilities Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses. Support customer onboarding and align operational requirements across internal teams. Produce and maintain account management plans. Identify and qualify new commercial leads through networking, market insight, and industry engagement. Support the preparation of proposals, tenders, and customer presentations. Gather operational and financial data to support business cases and forecasting. Monitor service performance, escalating any issues or improvement needs. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and emerging opportunities. Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events. Support commercial project delivery by coordinating tasks and monitoring progress. Skills and Qualifications Experience in account management or business development within a commercial environment. Background in logistics, supply chain or ports (desirable). Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office Full UK driving licence required. Benefits 5 weeks annual leave + bank holidays (pro rata) Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Free Parking Employee volunteering scheme Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained
Job title: Business Development Manager Location : Dover Salary: c.£52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.If you would like any further information before applying, then please call Ellie - Permanent Consultant on or email
14/04/2026
Full time
Job title: Business Development Manager Location : Dover Salary: c.£52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.If you would like any further information before applying, then please call Ellie - Permanent Consultant on or email
Solution Architect - Investment Banking - Payments - Accounting services - SDLC - Contract (Initial 12 months, to be extended further) Responsibilities Describes the solution intent and the associated operating environment, determines the primary systems/subsystems and their interfaces, defining non-functional requirements. Ensures the solution is fit for purpose by working with stakeholders, vendors/service providers. In parallel, evaluating the impact of strategic design decisions. Working with both business and technology to create the solution intent and architectural vision. Leads rapid shaping of a high level architecture with details filled in with emerging business requirements; ensures architecture is flexible and modular and designed to adapt easily. Utilizes the defined best practices, templates and documentation to create architectural designs. Works with Product Manager/Owner to plan and prioritize technology focused backlog items for the architecture runway. Clarifies the architecture for the development teams to support implementation, and provides solution options to resolve any impediments. Required Skills Domain knowledge of Payments, Accounting Services, Liquidity Management, Receivables, Trade & Supply Chain Finance, Commercial Card domains (some or all preferred). Driving a shared service strategy and performance culture. Drives best practices approach to the continuous improvement of our products, processes and tools. Relevant IT experience (SDLC- Waterfall/Agile). Able to lead and contribute to automation, causal analysis and development of shared/common solutions. Translating complex concepts into multiple architectural views aimed at varying audiences. Broad based IT knowledge and experience. (Financial Software, Middleware, Databases). Contract role - inside IR35 - 3 days a week in office - candidate can be based in Manchester/Liverpool/Stoke/Birmingham By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
14/04/2026
Contractor
Solution Architect - Investment Banking - Payments - Accounting services - SDLC - Contract (Initial 12 months, to be extended further) Responsibilities Describes the solution intent and the associated operating environment, determines the primary systems/subsystems and their interfaces, defining non-functional requirements. Ensures the solution is fit for purpose by working with stakeholders, vendors/service providers. In parallel, evaluating the impact of strategic design decisions. Working with both business and technology to create the solution intent and architectural vision. Leads rapid shaping of a high level architecture with details filled in with emerging business requirements; ensures architecture is flexible and modular and designed to adapt easily. Utilizes the defined best practices, templates and documentation to create architectural designs. Works with Product Manager/Owner to plan and prioritize technology focused backlog items for the architecture runway. Clarifies the architecture for the development teams to support implementation, and provides solution options to resolve any impediments. Required Skills Domain knowledge of Payments, Accounting Services, Liquidity Management, Receivables, Trade & Supply Chain Finance, Commercial Card domains (some or all preferred). Driving a shared service strategy and performance culture. Drives best practices approach to the continuous improvement of our products, processes and tools. Relevant IT experience (SDLC- Waterfall/Agile). Able to lead and contribute to automation, causal analysis and development of shared/common solutions. Translating complex concepts into multiple architectural views aimed at varying audiences. Broad based IT knowledge and experience. (Financial Software, Middleware, Databases). Contract role - inside IR35 - 3 days a week in office - candidate can be based in Manchester/Liverpool/Stoke/Birmingham By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
IT Service Desk Analyst - 1st Line - Win 10/11, M365 Our client, an Insurance broker, is recruiting for a IT Service Desk Analyst to work within a small, friendly and highly skilled tech team. You'll support users face to face, resolve day to day IT issues, and gain hands on exposure to projects, cyber security, automation, and cloud technologies. This is a development-focused role with plenty of learning opportunities. The Role Provide 1st line support (walk ups, tickets, remote help) Set up new starters and manage leavers Troubleshoot laptops, mobiles, and hardware Support Microsoft 365, Windows 10/11, and common business apps Assist with iOS/Android, printers, networks, and security tools Work with the IT Manager on projects, cyber security, automation, and cloud improvements What We're Looking For Experienced in an IT Support/Service desk role. Strong Microsoft tech skills (Windows 10/11, M365, Teams, SharePoint, Outlook) Comfortable supporting users onsite Good communicator with a proactive attitude Genuine interest in cyber security Any exposure to Azure, Intune, EntraID and Powershell are desirable but not essential. This is a permanent role, based in the office 5 days a week. London office, with a salary of up to £28,000 per annum. If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.
14/04/2026
Full time
IT Service Desk Analyst - 1st Line - Win 10/11, M365 Our client, an Insurance broker, is recruiting for a IT Service Desk Analyst to work within a small, friendly and highly skilled tech team. You'll support users face to face, resolve day to day IT issues, and gain hands on exposure to projects, cyber security, automation, and cloud technologies. This is a development-focused role with plenty of learning opportunities. The Role Provide 1st line support (walk ups, tickets, remote help) Set up new starters and manage leavers Troubleshoot laptops, mobiles, and hardware Support Microsoft 365, Windows 10/11, and common business apps Assist with iOS/Android, printers, networks, and security tools Work with the IT Manager on projects, cyber security, automation, and cloud improvements What We're Looking For Experienced in an IT Support/Service desk role. Strong Microsoft tech skills (Windows 10/11, M365, Teams, SharePoint, Outlook) Comfortable supporting users onsite Good communicator with a proactive attitude Genuine interest in cyber security Any exposure to Azure, Intune, EntraID and Powershell are desirable but not essential. This is a permanent role, based in the office 5 days a week. London office, with a salary of up to £28,000 per annum. If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.
Lead Backend Engineer London (Hybrid) Basic salary up to £120k + excellent benefits This Lead Backend Engineer role offers the chance to step into a senior technical position within a fast-scaling, well-funded technology business where Back End engineering plays a central role in product delivery. It's an opportunity for a Lead Backend Engineer who wants to take ownership of complex systems, influence how platforms are built, and play a key part in shaping the next phase of growth. As a Lead Backend Engineer, you'll work within a product-led engineering team responsible for designing and evolving core Back End services that support customer-facing features at scale. The role will focus on building resilient, observable systems, applying strong engineering judgement to ensure services remain reliable and maintainable as demand and complexity increase. The Lead Backend Engineer will operate as a hands-on technical leader, remaining close to the code while also guiding architectural decisions and supporting delivery across the team. In this environment, you are trusted to own outcomes, drive technical standards, and help define how engineering work is approached. Collaboration is a key part of the role, with the Lead Backend Engineer working closely with product managers, designers, and other senior engineers. Lead Backend Engineer - Key Requirements: Strong experience as a Lead Backend Engineer or senior-level Back End engineer, using Python or another modern Back End language Proven ability to design, build, and evolve scalable Back End systems within distributed architectures Deep understanding of software engineering fundamentals, including system design, performance, and reliability Experience influencing architecture and technical direction across services or teams Confidence leading complex technical initiatives from early design through to delivery Experience mentoring and supporting other engineers, setting direction through example Product-aware mindset, with the ability to balance engineering quality with real user impact Comfortable communicating technical decisions to both technical and non-technical stakeholders Lead Backend Engineer - Salary & Benefits: Basic salary up to £120k Performance bonus Share options Private medical insurance Generous holiday allowance Flexible hybrid working model Learning & development budget Wellbeing benefits and additional perks If you're a Lead Backend Engineer looking for a role where you can genuinely shape technical direction, system design, and delivery standards, this is a strong opportunity to make a lasting impact within a growing, product-driven business. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
14/04/2026
Full time
Lead Backend Engineer London (Hybrid) Basic salary up to £120k + excellent benefits This Lead Backend Engineer role offers the chance to step into a senior technical position within a fast-scaling, well-funded technology business where Back End engineering plays a central role in product delivery. It's an opportunity for a Lead Backend Engineer who wants to take ownership of complex systems, influence how platforms are built, and play a key part in shaping the next phase of growth. As a Lead Backend Engineer, you'll work within a product-led engineering team responsible for designing and evolving core Back End services that support customer-facing features at scale. The role will focus on building resilient, observable systems, applying strong engineering judgement to ensure services remain reliable and maintainable as demand and complexity increase. The Lead Backend Engineer will operate as a hands-on technical leader, remaining close to the code while also guiding architectural decisions and supporting delivery across the team. In this environment, you are trusted to own outcomes, drive technical standards, and help define how engineering work is approached. Collaboration is a key part of the role, with the Lead Backend Engineer working closely with product managers, designers, and other senior engineers. Lead Backend Engineer - Key Requirements: Strong experience as a Lead Backend Engineer or senior-level Back End engineer, using Python or another modern Back End language Proven ability to design, build, and evolve scalable Back End systems within distributed architectures Deep understanding of software engineering fundamentals, including system design, performance, and reliability Experience influencing architecture and technical direction across services or teams Confidence leading complex technical initiatives from early design through to delivery Experience mentoring and supporting other engineers, setting direction through example Product-aware mindset, with the ability to balance engineering quality with real user impact Comfortable communicating technical decisions to both technical and non-technical stakeholders Lead Backend Engineer - Salary & Benefits: Basic salary up to £120k Performance bonus Share options Private medical insurance Generous holiday allowance Flexible hybrid working model Learning & development budget Wellbeing benefits and additional perks If you're a Lead Backend Engineer looking for a role where you can genuinely shape technical direction, system design, and delivery standards, this is a strong opportunity to make a lasting impact within a growing, product-driven business. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Position: Business Development Manager Region: Scotland (covering Scotland down to Carlisle) Sector: Solar Systems Salary: Circa 55,000 + car + bonus + benefits Are you passionate about driving growth in the renewable energy sector? Do you have the commercial acumen to develop relationships across the construction industry - from local authority frameworks through to national housebuilders? We're working with a leading national distributor supplying a vast range of products into the construction and building materials sector. As part of their continued investment in renewable technologies, they are looking to appoint a Business Development Manager to spearhead sales growth within their solar division. The Role Develop and grow the company's solar solutions offering across Scotland and the North West (down to Carlisle). Build relationships with a broad customer base, from small independent installers and trade customers to large-scale developers, local housing authorities, and regional housebuilders. Identify and convert new business opportunities, creating tailored solutions to meet customer needs. Work collaboratively with internal product and technical teams to ensure outstanding customer service and support. Keep ahead of market trends, emerging technologies, and competitor activity to drive continual growth. The Person Proven track record in business development or technical sales, ideally within solar PV, renewables, or the wider construction products sector. Excellent relationship-building and negotiation skills. Self-motivated, autonomous, and commercially driven - confident managing a large territory. Comfortable engaging with both small trade customers and major construction partners. Strong interest in sustainability and renewable energy solutions. The Package Basic salary circa 55,000 Company car Performance-related bonus Excellent benefits and career development within a large, respected industry leader If you're a results-driven sales professional ready to drive growth in one of the most exciting areas of construction, we'd love to hear from you. Apply today or contact us for a confidential discussion. INDS
14/04/2026
Full time
Position: Business Development Manager Region: Scotland (covering Scotland down to Carlisle) Sector: Solar Systems Salary: Circa 55,000 + car + bonus + benefits Are you passionate about driving growth in the renewable energy sector? Do you have the commercial acumen to develop relationships across the construction industry - from local authority frameworks through to national housebuilders? We're working with a leading national distributor supplying a vast range of products into the construction and building materials sector. As part of their continued investment in renewable technologies, they are looking to appoint a Business Development Manager to spearhead sales growth within their solar division. The Role Develop and grow the company's solar solutions offering across Scotland and the North West (down to Carlisle). Build relationships with a broad customer base, from small independent installers and trade customers to large-scale developers, local housing authorities, and regional housebuilders. Identify and convert new business opportunities, creating tailored solutions to meet customer needs. Work collaboratively with internal product and technical teams to ensure outstanding customer service and support. Keep ahead of market trends, emerging technologies, and competitor activity to drive continual growth. The Person Proven track record in business development or technical sales, ideally within solar PV, renewables, or the wider construction products sector. Excellent relationship-building and negotiation skills. Self-motivated, autonomous, and commercially driven - confident managing a large territory. Comfortable engaging with both small trade customers and major construction partners. Strong interest in sustainability and renewable energy solutions. The Package Basic salary circa 55,000 Company car Performance-related bonus Excellent benefits and career development within a large, respected industry leader If you're a results-driven sales professional ready to drive growth in one of the most exciting areas of construction, we'd love to hear from you. Apply today or contact us for a confidential discussion. INDS
Senior Business Intelligence Manager We are seeking a highly skilled and motivated Business Intelligence Manager to lead the data and analytics function. This is a fantastic opportunity for a technically strong BI professional who is equally passionate about leadership, innovation, and driving data-driven decision-making across a global organisation. Key Responsibilities Lead, manage, and develop a high-performing, multi-national BI team, fostering a culture of collaboration, accountability, and continuous improvement Design and deliver scalable, high-quality business intelligence solutions using Power BI Oversee data modelling, transformation, and integration processes using SQL and modern data platforms Champion best practices in BI development, data governance, and reporting standards Collaborate with senior stakeholders to translate business requirements into actionable insights Drive the adoption and effective use of Microsoft Fabric and emerging data technologies Explore and integrate AI-driven capabilities to enhance analytics and reporting where appropriate Ensure the team delivers accurate, timely, and impactful insights to support strategic decision-making Key Skills & Experience Proven experience in a Business Intelligence leadership or management role Strong technical expertise in Power BI, including dashboard design, DAX, and data modelling Advanced SQL skills with experience in handling complex datasets Knowledge of Microsoft Fabric or similar modern data platforms Exposure to AI/advanced analytics tools or techniques is highly desirable Demonstrated success managing, mentoring, and developing diverse, multi-national teams Excellent stakeholder management and communication skills Strong problem-solving mindset with the ability to balance technical and business priorities What We Offer Opportunity to lead a global BI function in a forward-thinking organisation A collaborative and inclusive work environment Competitive salary and benefits package Ongoing professional development and career progression opportunities If you are a technically strong BI leader who thrives on building teams and delivering impactful data solutions, we d love to hear from you.
14/04/2026
Full time
Senior Business Intelligence Manager We are seeking a highly skilled and motivated Business Intelligence Manager to lead the data and analytics function. This is a fantastic opportunity for a technically strong BI professional who is equally passionate about leadership, innovation, and driving data-driven decision-making across a global organisation. Key Responsibilities Lead, manage, and develop a high-performing, multi-national BI team, fostering a culture of collaboration, accountability, and continuous improvement Design and deliver scalable, high-quality business intelligence solutions using Power BI Oversee data modelling, transformation, and integration processes using SQL and modern data platforms Champion best practices in BI development, data governance, and reporting standards Collaborate with senior stakeholders to translate business requirements into actionable insights Drive the adoption and effective use of Microsoft Fabric and emerging data technologies Explore and integrate AI-driven capabilities to enhance analytics and reporting where appropriate Ensure the team delivers accurate, timely, and impactful insights to support strategic decision-making Key Skills & Experience Proven experience in a Business Intelligence leadership or management role Strong technical expertise in Power BI, including dashboard design, DAX, and data modelling Advanced SQL skills with experience in handling complex datasets Knowledge of Microsoft Fabric or similar modern data platforms Exposure to AI/advanced analytics tools or techniques is highly desirable Demonstrated success managing, mentoring, and developing diverse, multi-national teams Excellent stakeholder management and communication skills Strong problem-solving mindset with the ability to balance technical and business priorities What We Offer Opportunity to lead a global BI function in a forward-thinking organisation A collaborative and inclusive work environment Competitive salary and benefits package Ongoing professional development and career progression opportunities If you are a technically strong BI leader who thrives on building teams and delivering impactful data solutions, we d love to hear from you.
We are seeking a passionate and experienced Senior Social Commerce Strategist for a 9-month Fixed Term Contract to join our Global Social Commerce Team. In this role, you will be responsible for developing and executing comprehensive social media strategies that unify paid and organic efforts to drive measurable results for our clients. It is about crafting strategies that help clients optimise their social channels to sell. You will work closely with client editorial, creative, and marketing teams to craft overall strategic visions and platform-specific content strategies, bringing creative vision to life through exceptional content that resonates with target audiences and drives online shopper experiences. What you'll be doing: Social Commerce Strategy & Leadership : Develop and implement end-to-end social commerce strategies aligned to client growth objectives spanning TikTok Shop, affiliate ecosystems, paid social, and D2C integration. Define clear KPIs across GMV, CVR, AOV, and contribution to total revenue. Platform & TikTok Shop Expertise: Lead strategic thinking across TikTok Shop (and similar platforms), including seller/vendor models, affiliate strategy, live shopping, creator partnerships, and promotional mechanics. Channel Audits & Opportunity Identification : Audit client social and commerce ecosystems to identify growth opportunities including gaps in product tagging, content formats, creator strategy, conversion journeys, and platform utilisation. Conversion-Focused Content Strategy : Define content strategies built for commerce ensuring content is optimised for discovery, engagement, and conversion (eg UGC, creator-led content, live selling, product-led storytelling). Paid, Organic & Affiliate Integration : Develop integrated approaches across paid social, organic content, and affiliate/creator ecosystems to maximise performance and scale efficiently. Performance Analysis & Optimisation: Track and analyse performance across social commerce channels, identifying actionable insights to improve conversion, reduce CPA, and scale revenue. Translate data into clear recommendations. Client Leadership & Advisory : Act as a trusted advisor to clients, educating and guiding them on social commerce best practices, platform evolution, and growth opportunities. Performance Analysis & Reporting: Track and analyze social media performance, providing regular reports and insights to clients and internal stakeholders. Innovation & Thought Leadership : Stay ahead of platform developments (particularly TikTok Shop and emerging commerce features), proactively identifying new opportunities for clients to test and scale. Presentation & Communication: Confidently present strategic thinking and creative solutions to clients, including senior-level executives. Collaboration: Work closely with internal teams, including creative, media, and analytics, to ensure that social media strategies are integrated with overall marketing efforts. Client Location Work: Willingness to work at client locations as needed. What we want from you: Proven experience in a social commerce or performance-led social role, either agency or brand side, with a strong focus on driving revenue outcomes. Hands-on experience with TikTok Shop, including an understanding of seller/vendor models, affiliate programmes, creator collaboration, and live commerce. Strong ability to audit social and commerce ecosystems, identifying gaps and opportunities across content, product integration, and conversion journeys. Deep understanding of commerce-first content, including UGC, creator content, and formats that drive conversion rather than just engagement. Experience integrating paid, organic, and affiliate strategies to deliver full-funnel performance. Commercial mindset with a strong understanding of KPIs such as GMV, ROAS, CVR, AOV, and CAC. Confident working with and advising senior stakeholders, with strong presentation and communication skills. Ability to translate data and performance into clear, actionable insights and strategic recommendations. Highly collaborative, working effectively across creative, media, and analytics teams. Experience working with global brands, ideally within CPG or similar fast-paced consumer sectors. Passionate about the evolution of social commerce and the role of platforms like TikTok in reshaping how consumers discover and purchase products. Degree qualified, ideally in Marketing, Advertising, Digital Marketing, Communications, or Business (subject specific is not essential). If you know some of this, even better: Experience with social listening tools and analytics platforms (eg, Sprinklr, Brandwatch, NetBase Quid, Google Analytics, Adobe Analytics). Experience with social media advertising platforms (eg, Facebook Ads Manager, Twitter Ads, LinkedIn Campaign Manager). Experience with influencer marketing and content creation. Strong understanding of SEO principles and best practices. Experience with A/B testing and optimization. Excellent written and verbal communication skills. Strong organizational and time management skills. Ability to work independently and as part of a team. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
14/04/2026
We are seeking a passionate and experienced Senior Social Commerce Strategist for a 9-month Fixed Term Contract to join our Global Social Commerce Team. In this role, you will be responsible for developing and executing comprehensive social media strategies that unify paid and organic efforts to drive measurable results for our clients. It is about crafting strategies that help clients optimise their social channels to sell. You will work closely with client editorial, creative, and marketing teams to craft overall strategic visions and platform-specific content strategies, bringing creative vision to life through exceptional content that resonates with target audiences and drives online shopper experiences. What you'll be doing: Social Commerce Strategy & Leadership : Develop and implement end-to-end social commerce strategies aligned to client growth objectives spanning TikTok Shop, affiliate ecosystems, paid social, and D2C integration. Define clear KPIs across GMV, CVR, AOV, and contribution to total revenue. Platform & TikTok Shop Expertise: Lead strategic thinking across TikTok Shop (and similar platforms), including seller/vendor models, affiliate strategy, live shopping, creator partnerships, and promotional mechanics. Channel Audits & Opportunity Identification : Audit client social and commerce ecosystems to identify growth opportunities including gaps in product tagging, content formats, creator strategy, conversion journeys, and platform utilisation. Conversion-Focused Content Strategy : Define content strategies built for commerce ensuring content is optimised for discovery, engagement, and conversion (eg UGC, creator-led content, live selling, product-led storytelling). Paid, Organic & Affiliate Integration : Develop integrated approaches across paid social, organic content, and affiliate/creator ecosystems to maximise performance and scale efficiently. Performance Analysis & Optimisation: Track and analyse performance across social commerce channels, identifying actionable insights to improve conversion, reduce CPA, and scale revenue. Translate data into clear recommendations. Client Leadership & Advisory : Act as a trusted advisor to clients, educating and guiding them on social commerce best practices, platform evolution, and growth opportunities. Performance Analysis & Reporting: Track and analyze social media performance, providing regular reports and insights to clients and internal stakeholders. Innovation & Thought Leadership : Stay ahead of platform developments (particularly TikTok Shop and emerging commerce features), proactively identifying new opportunities for clients to test and scale. Presentation & Communication: Confidently present strategic thinking and creative solutions to clients, including senior-level executives. Collaboration: Work closely with internal teams, including creative, media, and analytics, to ensure that social media strategies are integrated with overall marketing efforts. Client Location Work: Willingness to work at client locations as needed. What we want from you: Proven experience in a social commerce or performance-led social role, either agency or brand side, with a strong focus on driving revenue outcomes. Hands-on experience with TikTok Shop, including an understanding of seller/vendor models, affiliate programmes, creator collaboration, and live commerce. Strong ability to audit social and commerce ecosystems, identifying gaps and opportunities across content, product integration, and conversion journeys. Deep understanding of commerce-first content, including UGC, creator content, and formats that drive conversion rather than just engagement. Experience integrating paid, organic, and affiliate strategies to deliver full-funnel performance. Commercial mindset with a strong understanding of KPIs such as GMV, ROAS, CVR, AOV, and CAC. Confident working with and advising senior stakeholders, with strong presentation and communication skills. Ability to translate data and performance into clear, actionable insights and strategic recommendations. Highly collaborative, working effectively across creative, media, and analytics teams. Experience working with global brands, ideally within CPG or similar fast-paced consumer sectors. Passionate about the evolution of social commerce and the role of platforms like TikTok in reshaping how consumers discover and purchase products. Degree qualified, ideally in Marketing, Advertising, Digital Marketing, Communications, or Business (subject specific is not essential). If you know some of this, even better: Experience with social listening tools and analytics platforms (eg, Sprinklr, Brandwatch, NetBase Quid, Google Analytics, Adobe Analytics). Experience with social media advertising platforms (eg, Facebook Ads Manager, Twitter Ads, LinkedIn Campaign Manager). Experience with influencer marketing and content creation. Strong understanding of SEO principles and best practices. Experience with A/B testing and optimization. Excellent written and verbal communication skills. Strong organizational and time management skills. Ability to work independently and as part of a team. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
Sales Enablement Specialist - SaaS - GTM - B2B SaaS - Sales Enablement Location - London Pay Rate - £300 per day Inside IR35 Working Model - 3 Days per week My client who are leaders in their field are looking for a Sales Enablement Specialist who will be responsible for ensuring sales teams are equipped with the training, skills, and tools they need to be successful - from onboarding new hires to delivering ongoing learning that drives performance improvement. Responsibilities: Onboard Sales Hires (30%) Lead and continuously improve onboarding programs for all new sales hires in EMEA. Partner with Sales leaders and stakeholders to plan onboarding schedules and learning paths. Call Reviews and Coaching (25%) Regularly listen to sales calls to identify coaching opportunities and skill gaps. Run ongoing call calibration sessions with Sales Managers to ensure consistency in coaching and feedback. Sales Skills Development (20%) Design and deliver engaging sales training sessions focused on skills such as prospecting, discovery, value-based conversations, and closing. Reinforce learning through workshops, role plays, and coaching sessions. Product Knowledge and Continuous Learning (15%) Work with Product Marketing teams to deliver timely and effective product and feature updates to sales teams. Build learning resources that keep sellers informed and confident in product conversations. Admin/Run the Business (10%) Attend regular meetings with key stakeholders and the broader Sales Enablement team. Track and report on enablement activities and seller engagement. Manage your own administrative time and program documentation. Key Skills: 3-5 years of sales enablement experience, with a focus on engaging with diverse client types. 3-5 years previous experience in sales. Experience selling B2B SaaS or marketing solutions is a plus. Proven experience training and developing content to equip sales teams, ideally with a focus on mid-market and enterprise sales skills. Experience working with mid-market and enterprise clients/sales demands. Demonstrated ability to influence and collaborate with multiple organizational levels. Ability to think strategically and balance short-term and long-term goals. Proficiency in relevant Sales Enablement and Sales Productivity software and tools.
14/04/2026
Contractor
Sales Enablement Specialist - SaaS - GTM - B2B SaaS - Sales Enablement Location - London Pay Rate - £300 per day Inside IR35 Working Model - 3 Days per week My client who are leaders in their field are looking for a Sales Enablement Specialist who will be responsible for ensuring sales teams are equipped with the training, skills, and tools they need to be successful - from onboarding new hires to delivering ongoing learning that drives performance improvement. Responsibilities: Onboard Sales Hires (30%) Lead and continuously improve onboarding programs for all new sales hires in EMEA. Partner with Sales leaders and stakeholders to plan onboarding schedules and learning paths. Call Reviews and Coaching (25%) Regularly listen to sales calls to identify coaching opportunities and skill gaps. Run ongoing call calibration sessions with Sales Managers to ensure consistency in coaching and feedback. Sales Skills Development (20%) Design and deliver engaging sales training sessions focused on skills such as prospecting, discovery, value-based conversations, and closing. Reinforce learning through workshops, role plays, and coaching sessions. Product Knowledge and Continuous Learning (15%) Work with Product Marketing teams to deliver timely and effective product and feature updates to sales teams. Build learning resources that keep sellers informed and confident in product conversations. Admin/Run the Business (10%) Attend regular meetings with key stakeholders and the broader Sales Enablement team. Track and report on enablement activities and seller engagement. Manage your own administrative time and program documentation. Key Skills: 3-5 years of sales enablement experience, with a focus on engaging with diverse client types. 3-5 years previous experience in sales. Experience selling B2B SaaS or marketing solutions is a plus. Proven experience training and developing content to equip sales teams, ideally with a focus on mid-market and enterprise sales skills. Experience working with mid-market and enterprise clients/sales demands. Demonstrated ability to influence and collaborate with multiple organizational levels. Ability to think strategically and balance short-term and long-term goals. Proficiency in relevant Sales Enablement and Sales Productivity software and tools.
We're looking for a high performing Operations Cluster Manager to play a pivotal role in driving operational excellence and commercial performance across our London region. This is an exciting opportunity to work closely with the Area Manager within one of our most high profile patches, which includes several flagship stores.This role is ideal for an experienced Store Manager who is ready to step into a broader leadership position, with ambition to progress into an Area Manager role in the future.As Operations Cluster Manager, you will support and deputise for the Area Manager, providing hands on leadership across a diverse cluster of over 20 store locations. You'll be instrumental in delivering consistently high standards, strong sales performance, and an engaging, compliant, and customer focused retail operation.You'll act as a coach, role model and operator, balancing commercial outcomes with people development and operational excellence. Key Responsibilities •Partner closely with the Area Manager to deliver operational excellence and high performance•Deputise for the Area Manager when required, confidently leading the area in their absence•Drive sales growth through strong execution, commercial insight and KPI performance management•Lead, engage and inspire Store Managers and wider teams to deliver outstanding results•Identify talent, coach future leaders and actively support succession planning and people development•Analyse performance data and KPIs to identify opportunities, risks and improvement actions•Support change initiatives and new ways of working across the region•Maintain a strong on-site presence, travelling regularly across the London patch Benefits •Free eyewear annually with immediate eligibility•Monthly bonus potential up to £1,380•Family and friends discount up to 75%, plus free eye tests•33 days annual leave, with the option to buy or sell holiday•Employee Assistance Program offering confidential wellbeing support•Opportunities to support the OneSight EssilorLuxottica Foundation About You •An experienced Store Manager with a proven track record of delivering strong commercial results•Experienced in driving sales, managing KPIs and improving store performance•A confident people leader with strong skills in engagement, coaching and development•Comfortable managing performance and building high-performing teams•Highly organised with strong operational and compliance knowledge•Adaptable and resilient, with the ability to thrive in a fast-paced, multi-site role Why Vision Express? Working at Vision Express means being part of something bigger. With over 550 stores across the UK and Ireland, we offer genuine career progression, strong support networks, and the opportunity to develop as a store manager in a business that invests in its people. We believe our differences make us stronger. Diversity, inclusion, and mutual trust sit at the heart of our culture - enabling our colleagues to perform at their best and deliver exceptional results for our customers.
14/04/2026
Full time
We're looking for a high performing Operations Cluster Manager to play a pivotal role in driving operational excellence and commercial performance across our London region. This is an exciting opportunity to work closely with the Area Manager within one of our most high profile patches, which includes several flagship stores.This role is ideal for an experienced Store Manager who is ready to step into a broader leadership position, with ambition to progress into an Area Manager role in the future.As Operations Cluster Manager, you will support and deputise for the Area Manager, providing hands on leadership across a diverse cluster of over 20 store locations. You'll be instrumental in delivering consistently high standards, strong sales performance, and an engaging, compliant, and customer focused retail operation.You'll act as a coach, role model and operator, balancing commercial outcomes with people development and operational excellence. Key Responsibilities •Partner closely with the Area Manager to deliver operational excellence and high performance•Deputise for the Area Manager when required, confidently leading the area in their absence•Drive sales growth through strong execution, commercial insight and KPI performance management•Lead, engage and inspire Store Managers and wider teams to deliver outstanding results•Identify talent, coach future leaders and actively support succession planning and people development•Analyse performance data and KPIs to identify opportunities, risks and improvement actions•Support change initiatives and new ways of working across the region•Maintain a strong on-site presence, travelling regularly across the London patch Benefits •Free eyewear annually with immediate eligibility•Monthly bonus potential up to £1,380•Family and friends discount up to 75%, plus free eye tests•33 days annual leave, with the option to buy or sell holiday•Employee Assistance Program offering confidential wellbeing support•Opportunities to support the OneSight EssilorLuxottica Foundation About You •An experienced Store Manager with a proven track record of delivering strong commercial results•Experienced in driving sales, managing KPIs and improving store performance•A confident people leader with strong skills in engagement, coaching and development•Comfortable managing performance and building high-performing teams•Highly organised with strong operational and compliance knowledge•Adaptable and resilient, with the ability to thrive in a fast-paced, multi-site role Why Vision Express? Working at Vision Express means being part of something bigger. With over 550 stores across the UK and Ireland, we offer genuine career progression, strong support networks, and the opportunity to develop as a store manager in a business that invests in its people. We believe our differences make us stronger. Diversity, inclusion, and mutual trust sit at the heart of our culture - enabling our colleagues to perform at their best and deliver exceptional results for our customers.
