Business Analyst 11808-1

Location: London (1 day per week in office)

Duration: 6 Months

Working Hours: 37.5 per week

We are seeking a high-autonomy Business Analyst to drive the discovery phase of a critical SAP Migration programme. This role is focused on translating complex business needs into actionable requirements while ensuring seamless alignment across Product, Engineering, and Operations.

The ideal candidate is a hands-on practitioner capable of owning the Product Requirements Document (PRD) lifecycle from initial "As-Is" mapping to final "To-Be" sign-off.

• Discovery & PRD Ownership: Lead end-to-end documentation including process flows, service blueprints, user stories, and non-functional requirements.

• Stakeholder Management: Independently facilitate workshops to clarify scope, manage dependencies, and secure formal sign-off from cross-functional leads.

• Value Delivery: Define and track success metrics such as CSAT, handling time, and agent productivity to ensure migration delivers measurable improvements.

• Process Engineering: Analyse "As-Is" pain points and design scalable "To-Be" workflows for Order and Agent journeys.

• Delivery Support: Partner with Engineering during the build phase and support UAT and operational readiness.

Must-Have:

• Proven track record of end-to-end requirements ownership (PRDs, validation, and sign-off).

• Exceptional facilitation skills, with the ability to influence stakeholders and drive decisions in ambiguous environments.

• Strong analytical mindset using data to inform process improvements.

• Experience in Agile/Hybrid environments.

Nice-to-Have:

• Domain expertise in Customer Support, Contact Centres, or Order Management.

• Previous experience with SAP migrations or legacy system modernisations.

• Proficiency in Jira, Confluence, Miro, and BPMN tools.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.