Mobile Device Support Engineer

Mobile Device Support Engineer
Location: London (5 days onsite)
Salary: £40,000 - £48,000
Sponsorship: Not available

VIQU have partnered with a prestigious global law firm to recruit a Mobile Device Support Engineer to support a high-performing, client-facing environment. This is an opportunity to join a professional, fast-paced organisation where technology and service excellence are critical to daily operations.

The Role
As a Mobile Device Support Engineer, you will be the onsite specialist for mobile device services, delivering high-quality support across the full device life cycle. Working in a white-glove environment, you'll support end users with everything from device setup and troubleshooting to large-scale rollout initiatives.

This role combines hands-on technical support with coordination responsibilities, making it ideal for someone who enjoys both user interaction and structured delivery.

Key Responsibilities

• Provide onsite technical support for mobile devices (iOS & Android)
• Manage device provisioning, configuration, deployment, and replacement
• Support user onboarding and device rollout projects
• Handle mobile service requests including activations, changes, and terminations
• Maintain accurate inventory tracking and SIM management
• Act as a key point of contact for end users, delivering a high level of service
• Work closely with internal teams and external vendors to ensure seamless delivery
• Maintain documentation, service records, and reporting
• Identify and implement service improvements where possible

Key Skills & Experience

• Proven experience in mobile device support, EUC, or onsite IT support
• Strong knowledge of iOS and Android environments
• Experience with device deployment, onboarding, or rollout activities
• Excellent troubleshooting and problem-solving skills
• Strong communication skills, with experience supporting professional users
• Highly organised with the ability to manage multiple priorities
• Experience with SIM management and device life cycle processes is desirable

This is a great opportunity to join a highly regarded organisation where you'll play a key role in delivering a seamless and professional mobile support service.

Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).