IT Technician

ICT Technician
Location: Coventry (Opportunity for hybrid working)
Salary: £26,243 - £29,838 per annum
Working Pattern: (37 hours per week) Mon-Thu 8:00-16:00, Fri 8:00-15:30

REED Technology is supporting a respected and forward-thinking organisation within the education sector to recruit an ICT Technician. This is an excellent opportunity for an experienced IT professional who is passionate about providing high-quality technical support and contributing to a technology environment that underpins learning, progress and development.

You will work closely with an ICT Network Manager and wider technical team to ensure that infrastructure, systems and devices across the organisation's sites operate effectively.
Your work will directly support staff and students, helping to enhance the digital learning experience

The role involves maintaining and supporting ICT infrastructure, troubleshooting issues, delivering 2nd-line support, and contributing to technology-focused projects. You will also be responsible for ensuring systems meet operational, safeguarding and security requirements.

Key Responsibilities

• Providing end-user support, including helpdesk and technical troubleshooting.
• Delivering 2nd-line support for core ICT systems and software
• Installing, maintaining and troubleshooting hardware, software, networks, Servers and storage
• Supporting Active Directory, Group Policy, Microsoft 365 and cloud-based platforms.
• Supporting digital learning environments and classroom technologies
• Ensuring filtering, monitoring and safeguarding technologies operate effectively.
• Contributing to ICT projects across multiple sites and supporting colleagues with project delivery.
• Working in line with ITIL best practices.

Essential Technical Skills

• Strong knowledge of Microsoft Windows PC and Server operating systems.
• Strong working knowledge of Active Directory and Group Policy.
• Experience supporting Microsoft 365 and cloud-based services.
• Understanding of network infrastructure and wireless technologies.
• Knowledge of antivirus/endpoint protection systems.
• Ability to install, configure and troubleshoot hardware, software, Servers and storage.
• Understanding of Firewall and web-filtering technologies

Experience & Qualifications

• NVQ in ICT or equivalent experience, plus evidence of ongoing development.
• ITIL Foundation qualification (or equivalent).
• At least 2 years' experience supporting users within an ICT support environment.
• Experience delivering or contributing to IT-related projects.

Desirable (not essential):

• Experience with SIMS, SharePoint, enterprise backup tools or virtualisation (vSphere/Hyper-V).

You will be based primarily across sites in the local cluster, with occasional travel required between locations.

If you have the relevant skills and experience for this role, please apply using the link provided.