IT Service Delivery Manager (SDM)

Robert Walters is working in partnership with a dynamic organisation focused on driving innovation and advancing knowledge in a highly technical and fast-evolving field. Their work involves cutting-edge research, collaboration with experts, and the development of solutions that address complex challenges. They pride themselves on fostering a culture of creativity, teamwork, and professional growth, offering opportunities to contribute to meaningful projects that have a lasting impact.

Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000.

As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards.

IT Service Delivery Manager (SDM): Duties

• Manage IT service delivery across both IT and OT networks, including internal and supplier led services, ensuring performance aligns with SLAs, KPIs, and security requirements.
• Primary interface between the Digital & Technology department, business stakeholders, and third parties.
• Lead implementation and continuous improvement of ITIL based processes
• Maintain and develop the IT service catalogue and IT service desk capability
• Provide regular reporting on service performance
• Manage the service transition of new systems into operational support
• Ensure compliance with government security standards

IT Service Delivery Manager (SDM): Essential Skills

• Experience in IT Service Management within a critical infrastructure, defence, public sector, or highly regulated environment
• Experience of implementing new/improved processes across IT Service Management life cycle
• ITIL v3 or ITIL 4 certification
• Managing services across IT networks, both from internal and externally provided services
• Service management tooling, configuration management databases (CMDB), and monitoring solutions

The permanent opportunity for an IT Service Delivery Manager (SDM) will pay a salary up to £60,000 plus benefits base out of the Bedford offices.

Please apply with an updated CV to (see below)

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates