(Software Product) Application Support Analyst

Robert Walters is working in partnership with a national fast growing business. They are recognised as market leaders at the forefront of innovation, transforming industries through cutting-edge solutions. They ensure their solutions redefine how businesses operate by delivering smarter and more efficient systems.

Due to a large-scale digital transformation, they are keen to appoint a (Software Product) Application Support Analyst paying a salary range up to £45,000 with a hybrid working model from the Warwick offices.

Software Product) Application Support Analyst: Duties

• Manage and resolve client facing support tickets
• Triage issues, investigate and understand root cause analysis
• Improve service performance
• Implement root causes analysis and fixes
• Effective documentation
• Support users during incidents and fixes
• User access management
• Work with software development team

(Software Product) Application Support Analyst: Technical Experience

• SQL
• JIRA Service Managment
• Ambition to perhaps move into Software Engineering

The permanent role for a (Software Product) Application Support Analyst will pay a salary range up to £45,000 with a hybrid working model from the Warwick offices. This is an opportunity to join an industry leader that has grown year on year.

For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below)

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates