Business Analyst £750/d 12 Month Contract Berks

Business Analyst Customer Journey Analysis Berkshire Hybrid 750/day (Inside IR35) 12 Months Contract

Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions.

Required Key Skills & Experience:

• Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments.
• Strong background in customer journey analysis, process re-engineering, and target operating model design.
• Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent).
• Experience operating in Agile delivery environments, supporting squads through sprints and releases.
• Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing.
• Professional Business Analysis certification desirable (BCS, IIBA, Agile BA).

Location: Berkshire

Hybrid: 1-2 days per week in the office / remainder days working from home

Contract: 12 Months

Rate: 750/d Inside IR35 (Via umbrella)

If you're an experienced Business Analyst with experience in supporting Customer journey's we'd love to hear from you. Please submit your CV today!

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