1st Line Support Analyst

Role: First Line Support Analyst

Location: Perth (Hybrid Working - 2 days in office)

Salary: £25,000

Benefits: Competitive package + structured support environment + development opportunities

Our client, a leading organisation in the agriculture and supply chain sector, is hiring a First Line Support Analyst to provide frontline IT support across hardware, software and network services.

This role offers the opportunity to be the first point of contact for IT support, ensuring users receive efficient, professional service while contributing to continuous service improvement.

What you'll do

• Provide first line IT support via telephone, email, chat and self-service channels
• Diagnose and resolve hardware, software, network and connectivity issues
• Log, prioritise and manage incidents and service requests within ServiceNow
• Escalate complex issues to second line teams and third-party suppliers where required
• Fulfil service requests, including equipment ordering and provisioning
• Maintain accurate IT asset records
• Support testing activity for ServiceNow updates
• Contribute to continual service improvement initiatives

You'll work closely with internal IT teams, third-party suppliers and end users to ensure service levels are met and communication remains clear and proactive.

What we're looking for

• Basic technical troubleshooting capability across hardware, software and networks
• Working knowledge of Windows 10 and Microsoft 365
• Understanding of ITIL principles
• Strong customer service skills with an excellent telephone manner
• Ability to prioritise workload and work independently

The ideal candidate will bring a proactive mindset, strong communication skills, and a genuine desire to learn within a structured service desk environment.

Why join?

• Exposure to a broad IT environment across infrastructure and applications
• Clear shift structure with predictable hours
• Opportunity to develop within a supportive IT team
• Involvement in service improvement initiative

Full UK driving licence required.

Apply now to build your IT career within a collaborative service desk team.