IMT Resourcing Solutions

Business Analyst AI & Digital Transformation Location: Gloucester Hybrid, 2 days per week on-site Salary: £50,000 Type: Permanent Benefits: Hybrid working + wider benefits package Our client, a leading public sector organisation, is hiring an experienced Business Analyst to support the delivery of AI, automation and digital transformation initiatives. This is an opportunity to work on projects that will have a genuine impact on how public services are delivered, identifying where AI and automation can improve processes, reduce manual activity and enable better decision-making. You ll work across the full project lifecycle, from discovery and requirements gathering through to testing and implementation, helping turn business challenges into practical, secure and responsible technology solutions. What you ll do Lead business and process analysis across AI and digital transformation projects Run workshops and discovery sessions with operational teams, technical specialists and senior stakeholders Map current and future-state processes and identify opportunities for improvement Gather and translate business needs into clear functional and non-functional requirements Develop user stories, acceptance criteria, use cases and process models Assess potential AI and automation use cases for feasibility, value and operational impact Work alongside data specialists, developers and architects to shape AI-enabled solutions Support proof-of-concept and pilot projects through to wider implementation Define success measures and benefits to demonstrate the value of new solutions Support testing, UAT and operational readiness ahead of go-live You ll work closely with digital, data, architecture, information governance, cyber security and operational teams, acting as the bridge between business requirements and technical delivery. What we re looking for Strong Business Analysis experience within complex digital or transformation programmes Previous experience within local government, central government, the NHS or another public sector environment Strong requirements gathering, process mapping and service improvement experience Experience working across the full project lifecycle, from discovery through to implementation Exposure to AI, automation, data, digital platforms or other emerging technologies Excellent stakeholder management skills, including working with senior and non-technical stakeholders Experience developing business cases, options appraisals and benefits measures Understanding of data protection, information governance and cyber security Experience working within Agile, Waterfall or hybrid delivery environments Experience with Generative AI, Microsoft Copilot, machine learning, Power Platform, Power Automate or Azure AI would be particularly beneficial. The ideal candidate will be analytical, pragmatic and comfortable challenging existing ways of working. You ll be able to translate complex technical concepts into clear business language and understand both the opportunities and limitations of AI. Why join? £50,000 salary Hybrid working with only 2 days per week in Gloucester Work on high-profile AI and digital transformation initiatives Help shape how emerging technology is adopted across public services Work across projects from initial discovery through to real-world implementation This is an excellent opportunity for a Business Analyst who wants to move further into AI and digital transformation, while working on projects with tangible organisational and service impact.

3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.

Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £48,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.

Project Manager Location: Remote (Some travel to customers / Hereford HQ) Salary: Up to £45,000 + Benefits Our client, a leading software consultancy, is looking for a Project Manager to join their growing delivery team. This is an opportunity to become the first dedicated Project Manager within the business, taking ownership of project delivery while establishing the governance, processes and frameworks that will support future growth. Working with an experienced offshore development team, you'll be the key link between customers and delivery, ensuring projects are delivered on time, within scope and to the highest standard. Alongside managing multiple software projects, you'll play a pivotal role in shaping how delivery operates across the organisation. What you'll do Lead the end-to-end delivery of bespoke software development projects. Act as Scrum Master, facilitating Agile ceremonies and removing delivery blockers. Manage priorities, timelines, budgets and stakeholder expectations across multiple client projects. Build and implement project governance, reporting frameworks and delivery processes from the ground up. Work closely with an established offshore development team to ensure effective planning, communication and collaboration. Engage directly with customers, providing regular project updates and managing risks proactively. Drive continuous improvement across Agile delivery practices and project management standards. Support the business as it scales by creating repeatable delivery methodologies and best practices. You'll work closely with developers, technical leaders, customers and senior stakeholders to deliver high-quality software solutions while helping shape the future of project delivery within the business. What we're looking for Proven experience delivering bespoke software development projects. Strong Project Management and Scrum Master experience within an Agile environment. Experience leading or coordinating offshore development teams. Excellent stakeholder management and customer-facing communication skills. Experience establishing governance, delivery frameworks or PMO processes. Strong understanding of Agile methodologies and software development lifecycles. Confident managing multiple projects simultaneously in a consultancy or client-facing environment. The ideal candidate will be organised, proactive and commercially aware, with the confidence to introduce structure whilst remaining adaptable in a fast-paced consultancy environment. Why join? Be the first Project Manager and help shape the future of delivery. Work on a variety of bespoke software projects across multiple industries. Build governance and delivery processes that will have a lasting business impact. Join a collaborative consultancy where you'll have genuine influence over how projects are delivered. Enjoy a hybrid working environment with opportunities for career progression as the business continues to grow.

Senior Data Engineer Location : Gloucester - 2 days / 3 days WFH per week Salary : Up to £85,000 Benefits : Excellent benefits package, career development and the opportunity to shape a growing data platform. Our client, a leading engineering and manufacturing organisation, is looking to appoint a Senior Data Engineer to play a key role in the evolution of its enterprise data platform. This is an opportunity to influence data strategy, own critical data engineering initiatives, and work with modern cloud technologies to deliver trusted, high-quality data that supports business decision-making across a global organisation. Working within a collaborative data team, you'll combine technical expertise with strong stakeholder engagement to design scalable data solutions, improve governance, and enable data-driven decisions throughout the business. What you'll do Design, build and maintain enterprise data architecture and scalable data pipelines. Administer and optimise a Snowflake data warehouse environment. Develop robust ELT pipelines using modern data engineering best practices. Build dimensional data models and reporting datasets to support business intelligence. Create insightful dashboards and reports using Power BI. Define and promote data governance standards and data quality initiatives. Analyse complex datasets and translate business requirements into technical solutions. Contribute to the organisation's data strategy by evaluating emerging technologies and AI capabilities. Support and educate business users on data best practice. Collaborate with technical and business stakeholders across multiple locations to deliver strategic data initiatives. You'll work closely with business leaders, technology teams and global stakeholders to ensure data is accessible, reliable and delivers measurable business value. What we're looking for We're looking for an experienced Senior Data Engineer with a passion for building modern cloud-based data platforms. Essential experience includes: Strong commercial SQL development experience. Proven experience administering enterprise data warehouses. Experience with Snowflake. Experience developing data pipelines and ELT processes. Strong knowledge of data warehousing principles and dimensional modelling (Kimball). Experience using dbt. Power BI report and dashboard development. Strong stakeholder management and communication skills. Excellent analytical and problem-solving ability. Experience documenting data solutions and technical specifications. Understanding of data governance, GDPR and data security principles. Desirable experience: Fivetran or similar integration tools. Microsoft Fabric. GitHub and modern SDLC practices. ERP integrations such as Dynamics 365 or Infor. Exposure to AI technologies including Snowflake Cortex or OpenAI tooling. Experience within engineering, manufacturing or aerospace environments. The ideal candidate will be a proactive self-starter who enjoys solving complex problems, influencing stakeholders and driving continuous improvement in a collaborative environment. Why join? Play a key role in shaping a growing enterprise data platform. Work with modern cloud technologies including Snowflake, dbt and Power BI. Influence data strategy and architecture across a global business. Join a collaborative team focused on innovation, data quality and continuous improvement. Opportunity to work on high-impact projects with genuine business visibility.

Fire & Security Engineer London & Southeast, Salary: £45,000-£60,000 DOE + Overtime + Company Vehicle Monday-Friday, 8:00-17:00 (40 hours per week) Due to continued growth and increasing customer demand, our client is looking to expand their Fire & Security team with experienced engineers across London and the South East. The business is particularly interested in engineers with a strong security background in CCTV, Intruder Alarms and Access Control. Fire Alarm experience is advantageous but not essential, as full training can be provided for the right candidate. This is an excellent opportunity to join a growing company offering long-term career development, varied work and the chance to develop your technical skills across a wide range of security and fire systems. The Role: Service, maintenance and fault finding on CCTV, Intruder Alarm and Access Control systems. Installation and commissioning of Fire & Security systems where required. Carrying out planned preventative maintenance (PPM) and reactive breakdowns. Working on commercial customer sites across London and the South East. Diagnosing faults and completing remedial works. Completing electronic service reports and job documentation. Delivering excellent customer service whilst ensuring all work meets current industry standards. Participating in a 1 in 4 call-out rota. The Person: We're keen to speak with engineers who have experience in one or more of the following: Intruder Alarm systems CCTV systems (including IP CCTV) Access Control and Door Entry systems Fire Alarm systems (desirable but not essential) You'll ideally have: Experience servicing, maintaining or installing electronic security systems. Basic understanding of IP networking and modern networked CCTV systems. Strong fault-finding and diagnostic skills. Experience with manufacturers such as Hikvision, Texecom, Paxton, Gent, Advanced or similar would be advantageous. A full UK Driving Licence. Whether you're an experienced Fire & Security Engineer or a Security Engineer looking to broaden your experience into Fire systems, we'd love to hear from you. Apply to (url removed) today. George Jackson (phone number removed) / (phone number removed) - IMT acts as an employment agency for permanent recruitment and employment business for the supply of interim workers.

IT Technician Location: Swindon Hybrid field-based & helpdesk support Salary: Up to £32,000 + Benefits Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more. Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team. This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills. What you'll do Provide 1st and 2nd line IT support for education and commercial customers. Deliver a mixture of on-site field support and remote helpdesk support. Troubleshoot hardware, software, networking and AV issues. Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services. Install, configure and image desktops, laptops, iPads and other devices. Manage user accounts, onboarding and offboarding activities. Perform routine system maintenance, antivirus checks and security monitoring. Maintain accurate documentation, asset records and helpdesk tickets. Liaise with third-party suppliers to resolve technical issues efficiently. Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs. You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose. What we're looking for Minimum 2 years' experience in an IT support role. Strong knowledge of Windows 10/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client base. A proactive approach with a willingness to learn and develop. Full UK driving licence and access to your own vehicle. Desirable experience VLANs, VPNs and QoS. Backup solutions and monitoring. Cloud-managed antivirus and anti-spam platforms. Network cabling. Basic server administration. Why join? Enjoy a varied role supporting both education and commercial organisations. Gain experience across field engineering and helpdesk support. Join a collaborative and growing IT services business with a strong team culture. Access ongoing training and genuine career progression opportunities. Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking. Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.

IT Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice to join their growing technical team. This is an exciting opportunity to kick-start your career in IT, gaining hands-on experience while working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot hardware, software and Microsoft 365 issues Assist with setting up laptops, desktops and mobile devices Create and manage user accounts within Active Directory and Microsoft 365 Log and update support tickets, ensuring excellent customer service Support system installations, upgrades and hardware deployments Work alongside experienced engineers on a variety of client environments Build your technical knowledge through hands-on training and mentoring What We're Looking For: A genuine passion for technology and IT Strong communication and customer service skills Eagerness to learn and develop new technical skills Good problem-solving ability and attention to detail Basic knowledge of Windows and Microsoft applications GCSEs (or equivalent), including Maths and English A full UK driving licence is desirable Why Join? Gain a nationally recognised IT qualification Learn from experienced engineers in a supportive team Exposure to Microsoft 365, networking and cloud technologies Hands-on experience across a wide range of business IT environments Clear progression opportunities into a permanent IT Support Engineer role Ongoing training and professional development throughout your apprenticeship Apply now to begin your IT career with a growing technology business that is committed to developing the next generation of IT professionals.

Business Development Manager Location: London (Hybrid) Salary: Competitive + bonus + benefits Benefits: Share scheme, private healthcare, strong progression, flexible perks Our client, a leading organisation in the telecommunications and infrastructure sector, is hiring a Desk-Based Business Development Manager to drive revenue growth and expand its customer base. This role offers the opportunity to join a high-growth business transforming connectivity for organisations across the UK and Europe, with a strong reputation for engineering excellence and customer service. What you'll do Proactively generate new business opportunities via outbound calls, email, LinkedIn, and digital channels Qualify leads and identify client needs to deliver tailored solutions Manage and maintain a healthy sales pipeline using CRM tools Deliver engaging product demonstrations and proposals via virtual meetings Collaborate with marketing and wider sales teams on targeted campaigns Stay up to date with market trends, pricing, and service offerings Consistently meet and exceed monthly and quarterly revenue targets You'll work closely with sales and marketing teams to drive pipeline growth and contribute to wider commercial success. What we're looking for Proven experience in B2B sales or business development Background in telecoms, technology, SaaS, or infrastructure sectors (desirable) Strong communication skills with confidence in virtual presentations Experience using CRM platforms such as Salesforce or HubSpot Highly organised, proactive, and target-driven approach The ideal candidate will bring energy, resilience, and a consultative mindset, and enjoy working in a fast-paced, high-growth environment. Why join? Opportunity to participate in an employee share scheme Competitive bonus structure and pension 25 days annual leave (increasing with service) Private healthcare, life assurance, and income protection Additional perks including cycle-to-work scheme, gym discounts, and wellbeing support Apply now to play a key role in scaling a high-performance commercial team.

Managed Services IT Engineer Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more. Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol. This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management. What you'll do Act as the first point of contact for users experiencing technical issues. Log, prioritise and manage support tickets through a PSA platform. Provide technical support across Microsoft 365, Azure and Intune environments. Monitor and remediate issues using Remote Monitoring & Management (RMM) tools. Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP. Support multiple client environments within a Managed Services Provider (MSP). Maintain accurate technical documentation and knowledge base articles. Assist with onboarding new clients and deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ConnectWise or similar PSA platforms. Experience with RMM tools. Networking knowledge including TCP/IP, VLANs and VPNs. Experience maintaining documentation within IT Glue or similar platforms. Excellent troubleshooting and customer service skills. Strong communication and organisational abilities. Ability to manage multiple priorities in a fast-paced support environment. Desirable Microsoft certifications including AZ-900 and MS-900. CompTIA A+ certification. macOS support experience. Experience producing technical documentation. Knowledge of CRM or ERP platforms such as Oracle or Salesforce. Degree or equivalent commercial experience. A genuine passion for technology and continuous learning. The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment. Why join? Competitive salary with performance-related bonus. Ongoing training and fully supported certification pathways. Clear career progression opportunities. Flexible working options where business needs allow. Private healthcare, life assurance and income protection. Employee share scheme. Pension scheme. 25 days' annual leave plus bank holidays, increasing with service. Mental health support. Cycle to Work scheme. Gym membership discounts. Travel loan and additional employee wellbeing benefits. Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.

Service Desk Engineer (Contract) Location: Gloucester (Office-Based) Contract: 3 9 Months Rate: £160 £180 per day (Inside IR35) Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3 9 month contract , providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Log, prioritise and resolve incidents and service requests Support Windows 10/11, Microsoft 365 and Active Directory environments Troubleshoot hardware, software and network connectivity issues Manage user accounts, password resets and access requests Escalate more complex issues to 2nd and 3rd line support teams Maintain accurate ticket updates and technical documentation Deliver excellent customer service while meeting agreed service levels What We're Looking For: Previous experience in a Service Desk or IT Support role Good knowledge of Windows 10/11 and Microsoft 365 Experience administering Active Directory user accounts Understanding of networking fundamentals including DNS, DHCP and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to work effectively in a fast-paced support environment Why Join? £160 £180 per day (Inside IR35) Initial 3 9 month contract with immediate start Opportunity to support a large and respected public sector organisation Varied workload within a modern Microsoft environment Collaborative and supportive IT team Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation.

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. This isn't a sales role. It's about becoming a trusted advisor to your customers, understanding their business, ensuring they're getting the most from their technology, and identifying opportunities where additional services could genuinely help them achieve their goals. You'll work closely with technical teams across IT Support, Cyber Security and Software to ensure customers receive an outstanding experience while helping shape long-term technology roadmaps. If you enjoy building relationships, solving problems and making a real difference to customers, we'd love to hear from you. What you'll be doing: Manage a portfolio of existing customers, becoming their trusted point of contact. Build strong relationships with business owners, directors and key stakeholders. Hold regular account review meetings to understand business priorities and future plans. Work with customers to develop technology roadmaps aligned to their growth. Ensure customers maximise value from the services they already receive. Identify opportunities where additional IT, Cyber Security or Software solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved effectively. Maintain accurate account plans, meeting notes and customer activity. What we're looking for: We're looking for someone who enjoys working with people and understands that great customer relationships are built through trust rather than hard selling. You'll ideally have: Experience within an MSP, IT Services, Technology or SaaS environment. Previous experience in Customer Success, Account Management, Client Relationship Management or Service Delivery. Strong commercial awareness with the ability to identify opportunities that genuinely benefit customers. Excellent communication and relationship-building skills. Confidence speaking with both technical and non-technical stakeholders. A proactive, organised and consultative approach. A full UK driving licence. Knowledge of Microsoft technologies, Cyber Security services or managed IT solutions would be advantageous but isn't essential. What you'll get: Salary up to £45,000 Hybrid working The opportunity to shape a growing Customer Success function Genuine autonomy and ownership Ongoing training and development Supportive, collaborative team culture Pension and additional company benefits Why join? This is an opportunity to join an ambitious MSP that puts customer relationships at the heart of everything it does. You'll have the freedom to build meaningful partnerships with customers, influence their technology strategy and play a key role in their long-term success. Success in this role will be measured through customer satisfaction, retention and identifying genuine opportunities to add value not aggressive sales targets. Modern MSP customer success roles increasingly focus on proactive relationship management, strategic reviews and helping customers realise value from IT investments rather than traditional sales activity. \zIf you're looking for a role where you can make a real impact while helping businesses get the very best from their technology, we'd love to hear from you.

Senior Infrastructure Engineer Location: Gloucester (Hybrid Working) Salary: £55,000 - £65,000 + Excellent Benefits Our client is looking for an experienced Senior Infrastructure Engineer to play a key role in supporting, developing and enhancing their global IT infrastructure. This is a senior technical position, ideal for someone who enjoys remaining hands-on whilst taking ownership of enterprise infrastructure projects, driving technical improvements and acting as a senior escalation point across the IT function. Working within a collaborative IT team, you'll help ensure business-critical systems remain secure, resilient and highly available while contributing to the future direction of the organisation's infrastructure. What you'll be doing Designing, implementing and maintaining secure, scalable IT infrastructure across multiple sites. Supporting enterprise networking, virtualisation, server infrastructure and Microsoft Azure cloud services. Leading the technical delivery of infrastructure projects, including upgrades, migrations and new technology implementations. Acting as the senior technical escalation point for complex infrastructure issues and major incidents. Performing root cause analysis and implementing long-term improvements to increase resilience and performance. Supporting disaster recovery planning, business continuity testing and infrastructure resilience initiatives. Working closely with internal stakeholders to understand technical requirements and deliver robust infrastructure solutions. Collaborating with third-party vendors and service providers to support infrastructure services and project delivery. Ensuring infrastructure complies with security best practice and standards including ISO 27001, GDPR and Cyber Essentials. Identifying opportunities to modernise infrastructure through automation, cloud adoption and emerging technologies. What we're looking for Significant experience in senior infrastructure engineering or technical infrastructure roles. Strong expertise across Microsoft infrastructure, networking, virtualisation and enterprise systems administration. Proven experience with Microsoft Azure and hybrid cloud environments. Experience supporting VMware environments. Strong understanding of enterprise networking, storage, backup and disaster recovery solutions. Experience delivering infrastructure projects from design through to implementation. Excellent troubleshooting skills with the ability to resolve complex technical issues. Knowledge of infrastructure security, patch management and vulnerability remediation. Familiarity with ITIL processes and change management principles would be beneficial. Strong communication skills with the ability to work effectively across technical and non-technical teams. Desirable Certifications Microsoft Azure certifications (Azure Administrator or equivalent) VMware certifications CompTIA Security+ ITIL Foundation or equivalent Why join? This is an opportunity to join a growing organisation where technology plays a critical role in supporting global operations. You'll have the chance to work on modern infrastructure technologies, contribute to large-scale technical projects and help shape future infrastructure improvements while remaining hands-on in a senior engineering capacity. Benefits Salary of £55,000 - £65,000 Enhanced pension contribution 33 days annual leave (including bank holidays) Hybrid working Free on-site parking