IMT Resourcing Solutions

Role: Connectivity Service Desk Team Leader Location: London (Full-Time, Permanent) Salary: Competitive + Bonus + Benefits Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme, Gym Discounts, Travel Loan and more. Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function. What you'll do Lead, develop and mentor a team of Network Engineers delivering customer-focused support services. Act as a senior escalation point for complex networking incidents, requests and changes. Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers. Commission, maintain and upgrade network infrastructure across a service provider environment. Manage network changes and ensure minimal disruption to services. Develop and maintain operational processes, procedures and technical documentation. Build and maintain a comprehensive knowledge base for the wider team. Ensure network infrastructure documentation remains accurate and up to date. Support network operations outside of core business hours when required for planned or emergency activities. Drive continuous improvement across service delivery, operational processes and team performance. You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth. What we're looking for Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment. Proven experience leading technical teams while remaining hands-on technically. Strong knowledge of routing, switching and wireless technologies. Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management. Extensive experience supporting Juniper networking environments within a service provider setting. Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking. Experience with scripting, automation and network automation tooling. Knowledge of DDoS mitigation technologies and best practices. Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL. Excellent communication skills with the ability to engage technical and non-technical stakeholders. The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment. Desirable Skills & Certifications CCNA CCNP JNCIA-Junos Fortinet NSE Certifications SolarWinds Certified Professional ITIL Foundation Degree qualification or equivalent commercial experience Experience with CRM and ERP platforms such as Salesforce or Oracle Why join? Opportunity to lead a highly skilled networking team. Work within a growing technology organisation investing heavily in infrastructure and services. Significant scope to influence operational processes and technical strategy. Excellent package including bonus, share scheme and comprehensive benefits. Supportive culture focused on collaboration, development and continuous improvement. Apply now to lead critical connectivity services and help shape the future of a growing network operations function.

Role: Technical Support Engineer Location: Cheltenham (Hybrid Working) Salary: Up to 35,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team. This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments. What you'll do Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools Troubleshoot and resolve hardware, software and operating system issues Install, configure and maintain desktop, laptop and peripheral equipment Assist with network administration, connectivity troubleshooting and firewall support Monitor, manage and update support tickets to ensure excellent customer service Maintain accurate technical documentation and knowledge base articles Support Microsoft-based environments and business-critical applications Work closely with colleagues to deliver proactive IT solutions and minimise downtime Contribute to ongoing service improvements and technology projects You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times. What we're looking for Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role Strong knowledge of Windows operating systems and desktop support Experience troubleshooting hardware, software and networking issues Understanding of Microsoft technologies and business applications Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous Experience working within a helpdesk or managed service environment Excellent communication and customer service skills Strong problem-solving abilities and a proactive approach to support Full UK driving licence would be beneficial The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service. Why join? Salary up to 35,000 Hybrid working arrangement Join a growing and established IT services business with over 25 years of industry experience Exposure to a broad range of technologies, clients and projects Supportive team culture with opportunities for professional development Company pension, events and on-site parking Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.

IT Engineer (On-Site, Fixed Term Contract) Location : Oxford (On-site, 5 days per week) Salary: £28,000 - £30,000 + benefits Benefits: Pension scheme + perks package Our client, a leading managed service provider specialising in the education sector, is hiring an IT Engineer to deliver dedicated on-site support within a school environment. This role offers the opportunity to act as the trusted face of IT, providing hands-on support while working alongside a wider engineering and service delivery function to ensure a stable, secure, and high-performing IT environment. What you'll do: Deliver day-to-day on-site IT support to staff and students Act as a visible, approachable IT presence across the school Manage and prioritise helpdesk tickets in line with SLAs Support classroom technology and digital learning tools Maintain user devices, accounts, and core systems You'll work closely with central engineering teams, service delivery management, and third-party suppliers to ensure consistent service and continuous improvement. What we're looking for: Strong 1st line IT support experience in a user-facing role Solid troubleshooting skills across hardware, software, and user issues Experience with Microsoft 365, including user account management Understanding of basic networking (DNS, DHCP, IP addressing) Experience supporting devices, printers, and AV equipment The ideal candidate will bring a proactive, service-focused mindset, excellent communication skills, and enjoy working in a structured, user-centric environment. Why join? Opportunity to work in a well-supported on-site role with backing from a wider IT function Exposure to education-focused technology environments Long-term fixed-term contract (3 years) offering stability Collaborative and service-driven culture Apply now to play a key role in delivering exceptional IT support within a growing education-focused environment.

Systems Engineer Location: Leominster (3 days on site) Salary: Up to 45,000 Benefits: Competitive package, flexible working, professional development opportunities, pension and additional benefits Our client, a leading technology organisation, is seeking a Systems Engineer to act as the bridge between customers, technical teams, and software development. This role combines systems analysis, ERP configuration, stakeholder engagement, and technical support, ensuring clients maximise the value of their ERP platform. You'll work closely with customers to understand business processes, recommend system improvements, configure solutions, and collaborate with development teams to deliver enhancements. This is an excellent opportunity for someone who enjoys both customer interaction and technical problem-solving. What you'll do Work directly with clients to understand business requirements, processes, and operational challenges. Analyse ERP system usage and recommend configuration changes to improve efficiency and user experience. Gather and document functional and technical requirements for new features, enhancements, and integrations. Act as the liaison between customers and the development team, translating business needs into technical specifications. Support ERP implementations, upgrades, and configuration changes. Assist with testing and validation of system enhancements before release. Provide second-line technical and application support to customers, troubleshooting issues and identifying root causes. Create and maintain system documentation, configuration guides, and process documentation. Support user training and knowledge transfer activities where required. Work with internal stakeholders to ensure projects and customer requests are delivered successfully. What we're looking for Experience working with ERP systems in a technical, functional, or support capacity. Strong ability to gather requirements and translate business needs into system solutions. Experience configuring business applications or enterprise software platforms. Understanding of software development lifecycles and working alongside development teams. Strong troubleshooting and problem-solving skills. Excellent communication skills with the ability to engage both technical and non-technical stakeholders. Experience producing functional specifications, process maps, or technical documentation. Customer-focused approach with a consultative mindset. Ability to manage multiple priorities in a fast-paced environment. Desirable Experience supporting ERP implementations or system migrations. Understanding of databases, SQL, APIs, or system integrations. Exposure to Agile delivery methodologies. Experience working in SaaS or software development environments. Why join? Opportunity to work closely with customers and influence how technology supports their business. Varied role combining consultancy, systems engineering, and support. Exposure to ERP projects, software development, and business transformation initiatives. Collaborative environment with strong opportunities for career development and progression.

Principal Cloud & AI Engineer - Up to £100k Remote Reporting to CTO Lead the design and delivery of cutting-edge cloud solutions. We're hiring a Principal Cloud & AI Engineer to drive AWS/Azure strategy, lead migrations, and shape automation, CI/CD, and AI/ML adoption. Hands-on technical leadership with strong AWS expertise essential. The Role Lead large-scale cloud migrations (Windows to AWS, hybrid/on-prem integration) Design and optimise landing zones, CI/CD pipelines, Terraform IaC, GitOps Deliver AI/ML and Gen AI PoCs, leveraging cloud-native services Act as AWS technical authority, setting standards and guiding engineering teams Mentor engineers, foster a culture of continuous learning and innovation What You'll Bring Proven AWS expertise (Solutions Architect / DevOps Pro certified or willing to achieve) Strong hands-on background in cloud architecture and migrations Experience with Windows workloads, Workspaces, monitoring & security services Terraform, CI/CD, Git/GitOps skills Azure exposure desirable, AI/ML experience advantageous Excellent leadership and communication skills Why Apply? Salary up to £100,000 Remote role with direct impact on strategy and technical delivery with client visits where needed Opportunity to scale cloud operations and achieve AWS partner status