2nd Line IT Support Engineer Microsoft 365 & Cyber Security Location: Kemble Salary: £34,000 £38,000 DOE Job Type: Permanent, Full-Time Working Pattern: 4 days office / 1 day home Additional Requirement: Full UK driving licence and access to a vehicle About the Role: Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions. They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area. This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security. You ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts. What You ll Do: Provide 1st and 2nd line technical support to a range of customers Troubleshoot and resolve Windows 11 hardware and software issues Support Microsoft 365 environments and user administration Administer and troubleshoot Entra ID and Exchange Online Support Microsoft Teams and SharePoint Assist with Microsoft Intune deployments and device management Support cyber security solutions and promote security best practice Monitor and resolve technical issues across customer environments Participate in customer projects, migrations and technology rollouts Provide occasional onsite support at customer locations Maintain clear and accurate technical documentation Work closely with customers to ensure issues are resolved effectively Escalate more complex technical issues when required What We re Looking For: Previous experience within an MSP or IT Support environment Strong Windows 11 troubleshooting experience Good Microsoft 365 administration skills Experience with Exchange Online, Teams, SharePoint and Entra ID Good understanding of networking fundamentals Strong troubleshooting and problem-solving skills Excellent communication and customer service skills A proactive approach and willingness to develop your technical knowledge Full UK driving licence and access to a vehicle Ability to work from the Tetbury office at least 4 days per week Right to work in the UK Desirable Experience Experience with any of the following would be advantageous: Microsoft Intune Microsoft Defender
13/10/2026
Full time
2nd Line IT Support Engineer Microsoft 365 & Cyber Security Location: Kemble Salary: £34,000 £38,000 DOE Job Type: Permanent, Full-Time Working Pattern: 4 days office / 1 day home Additional Requirement: Full UK driving licence and access to a vehicle About the Role: Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions. They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area. This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security. You ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts. What You ll Do: Provide 1st and 2nd line technical support to a range of customers Troubleshoot and resolve Windows 11 hardware and software issues Support Microsoft 365 environments and user administration Administer and troubleshoot Entra ID and Exchange Online Support Microsoft Teams and SharePoint Assist with Microsoft Intune deployments and device management Support cyber security solutions and promote security best practice Monitor and resolve technical issues across customer environments Participate in customer projects, migrations and technology rollouts Provide occasional onsite support at customer locations Maintain clear and accurate technical documentation Work closely with customers to ensure issues are resolved effectively Escalate more complex technical issues when required What We re Looking For: Previous experience within an MSP or IT Support environment Strong Windows 11 troubleshooting experience Good Microsoft 365 administration skills Experience with Exchange Online, Teams, SharePoint and Entra ID Good understanding of networking fundamentals Strong troubleshooting and problem-solving skills Excellent communication and customer service skills A proactive approach and willingness to develop your technical knowledge Full UK driving licence and access to a vehicle Ability to work from the Tetbury office at least 4 days per week Right to work in the UK Desirable Experience Experience with any of the following would be advantageous: Microsoft Intune Microsoft Defender
IT Disaster Recovery Consultant Contract Location: Cheltenham Hybrid (1 day per week onsite) Contract: 3 Months Day Rate: Up to £650 per day Inside IR35 Start: ASAP We're working with an established global business looking to appoint an experienced IT Disaster Recovery Consultant to design, implement and embed a robust IT Disaster Recovery (ITDR) capability across its technology environment. This is a hands-on delivery role, working closely with Infrastructure, Cyber Security, Architecture and Governance teams to ensure critical IT services have practical, documented and tested recovery arrangements. We need someone who has delivered IT Disaster Recovery frameworks within complex enterprise environments and can take ownership of the work from initial assessment through to implementation. Key Responsibilities Assess the existing IT Disaster Recovery capability, identifying gaps, risks and areas for improvement. Design and implement an ITDR framework, including recovery processes, standards and methodologies. Define Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs) and critical technology dependencies. Develop practical recovery plans covering infrastructure, applications and identity services. Establish recovery sequencing and arrangements for Active Directory and Microsoft Entra ID. Ensure recovery plans address major infrastructure failures, cyber incidents and compromised environments. Develop and coordinate IT Disaster Recovery testing and exercises. Identify remediation activities and establish ongoing governance, reporting and maintenance processes. Provide knowledge transfer and documentation to internal technology teams. What We're Looking For Proven experience delivering IT Disaster Recovery programmes or frameworks within large, complex organisations. Strong understanding of ISO 22301, IT resilience, business continuity and cyber recovery . Experience defining RTOs, RPOs, recovery dependencies and technical recovery strategies. Strong knowledge of Microsoft infrastructure, particularly Active Directory and Entra ID. Experience developing and testing recovery plans across enterprise IT environments. Ability to engage with technical teams and senior stakeholders to drive delivery. A hands-on approach, with the ability to work independently and deliver against tight timescales. The Opportunity This is an opportunity to take ownership of a defined IT Disaster Recovery project within a global organisation. The focus is on delivering a sustainable, documented and test-ready recovery capability, rather than producing theoretical strategies or documentation that never gets implemented. Contract: 3 Months Inside IR35 Rate: Up to £650 per day Location: Cheltenham 1 day per week onsite If you've delivered IT Disaster Recovery capabilities in complex enterprise environments and are available for your next contract, please get in touch to discuss the opportunity.
13/10/2026
Contractor
IT Disaster Recovery Consultant Contract Location: Cheltenham Hybrid (1 day per week onsite) Contract: 3 Months Day Rate: Up to £650 per day Inside IR35 Start: ASAP We're working with an established global business looking to appoint an experienced IT Disaster Recovery Consultant to design, implement and embed a robust IT Disaster Recovery (ITDR) capability across its technology environment. This is a hands-on delivery role, working closely with Infrastructure, Cyber Security, Architecture and Governance teams to ensure critical IT services have practical, documented and tested recovery arrangements. We need someone who has delivered IT Disaster Recovery frameworks within complex enterprise environments and can take ownership of the work from initial assessment through to implementation. Key Responsibilities Assess the existing IT Disaster Recovery capability, identifying gaps, risks and areas for improvement. Design and implement an ITDR framework, including recovery processes, standards and methodologies. Define Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs) and critical technology dependencies. Develop practical recovery plans covering infrastructure, applications and identity services. Establish recovery sequencing and arrangements for Active Directory and Microsoft Entra ID. Ensure recovery plans address major infrastructure failures, cyber incidents and compromised environments. Develop and coordinate IT Disaster Recovery testing and exercises. Identify remediation activities and establish ongoing governance, reporting and maintenance processes. Provide knowledge transfer and documentation to internal technology teams. What We're Looking For Proven experience delivering IT Disaster Recovery programmes or frameworks within large, complex organisations. Strong understanding of ISO 22301, IT resilience, business continuity and cyber recovery . Experience defining RTOs, RPOs, recovery dependencies and technical recovery strategies. Strong knowledge of Microsoft infrastructure, particularly Active Directory and Entra ID. Experience developing and testing recovery plans across enterprise IT environments. Ability to engage with technical teams and senior stakeholders to drive delivery. A hands-on approach, with the ability to work independently and deliver against tight timescales. The Opportunity This is an opportunity to take ownership of a defined IT Disaster Recovery project within a global organisation. The focus is on delivering a sustainable, documented and test-ready recovery capability, rather than producing theoretical strategies or documentation that never gets implemented. Contract: 3 Months Inside IR35 Rate: Up to £650 per day Location: Cheltenham 1 day per week onsite If you've delivered IT Disaster Recovery capabilities in complex enterprise environments and are available for your next contract, please get in touch to discuss the opportunity.
IT Services Engineer Location: Cheltenham - On-site Salary: Up to £32,000 per annum Job Type: Permanent, Full-Time - 37 hours per week About the Role: Our client is a well-established organisation operating across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support. The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting both onsite users and remote workers. You'll play an important role in maintaining reliable IT services and ensuring users receive an effective and responsive support service. What You'll Do: Provide 1st and 2nd line technical support across multiple sites Troubleshoot and resolve hardware, software and network issues Install, configure and support IT hardware, software and devices Support Windows desktop environments and Microsoft Office Provide support for wireless networks, internet access and telephony Assist with user access, file services and business applications Set up and support audio-visual equipment for meetings, events and presentations Provide support for printing and wider technology across the organisation Monitor IT systems and respond to issues proactively Maintain accurate technical documentation and asset records Assist with IT equipment procurement and related activities Support the wider IT team with infrastructure maintenance and development Escalate more complex technical issues where required Provide occasional out-of-hours support when necessary, with time off in lieu provided What We're Looking For Previous experience in a IT Support role with Service Desk exposure Strong troubleshooting skills across hardware, software and networks Experience providing 1st and/or 2nd line technical support Good knowledge of Windows and Microsoft Office environments Experience installing and supporting IT hardware and devices Good understanding of networking and connectivity Strong customer service and communication skills Ability to prioritise workloads and work effectively under pressure A proactive approach to identifying and resolving technical issues Ability to work effectively as part of a team The Ideal Candidate: You'll be a customer-focused IT professional who enjoys solving technical problems and providing a high standard of support to users. You'll be comfortable working across a varied IT environment and dealing with different levels of technical issues, while maintaining a professional and approachable manner. A proactive mindset and willingness to support the wider IT team will be important in this role. Why Join? £27,500 - £32,000 salary Permanent, full-time position Based in Cheltenham Work across a varied IT environment Opportunity to develop your 1st and 2nd line technical skills Hands-on exposure to infrastructure, devices, networks and AV technology Join a supportive and collaborative IT team Opportunity to contribute to ongoing IT improvements
12/10/2026
Full time
IT Services Engineer Location: Cheltenham - On-site Salary: Up to £32,000 per annum Job Type: Permanent, Full-Time - 37 hours per week About the Role: Our client is a well-established organisation operating across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support. The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting both onsite users and remote workers. You'll play an important role in maintaining reliable IT services and ensuring users receive an effective and responsive support service. What You'll Do: Provide 1st and 2nd line technical support across multiple sites Troubleshoot and resolve hardware, software and network issues Install, configure and support IT hardware, software and devices Support Windows desktop environments and Microsoft Office Provide support for wireless networks, internet access and telephony Assist with user access, file services and business applications Set up and support audio-visual equipment for meetings, events and presentations Provide support for printing and wider technology across the organisation Monitor IT systems and respond to issues proactively Maintain accurate technical documentation and asset records Assist with IT equipment procurement and related activities Support the wider IT team with infrastructure maintenance and development Escalate more complex technical issues where required Provide occasional out-of-hours support when necessary, with time off in lieu provided What We're Looking For Previous experience in a IT Support role with Service Desk exposure Strong troubleshooting skills across hardware, software and networks Experience providing 1st and/or 2nd line technical support Good knowledge of Windows and Microsoft Office environments Experience installing and supporting IT hardware and devices Good understanding of networking and connectivity Strong customer service and communication skills Ability to prioritise workloads and work effectively under pressure A proactive approach to identifying and resolving technical issues Ability to work effectively as part of a team The Ideal Candidate: You'll be a customer-focused IT professional who enjoys solving technical problems and providing a high standard of support to users. You'll be comfortable working across a varied IT environment and dealing with different levels of technical issues, while maintaining a professional and approachable manner. A proactive mindset and willingness to support the wider IT team will be important in this role. Why Join? £27,500 - £32,000 salary Permanent, full-time position Based in Cheltenham Work across a varied IT environment Opportunity to develop your 1st and 2nd line technical skills Hands-on exposure to infrastructure, devices, networks and AV technology Join a supportive and collaborative IT team Opportunity to contribute to ongoing IT improvements
3rd Line Engineer Location: Worcester, Worcestershire Salary: £40,000-£45,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £40,000-£45,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
07/10/2026
Full time
3rd Line Engineer Location: Worcester, Worcestershire Salary: £40,000-£45,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £40,000-£45,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Business Analyst AI & Automation Gloucester Hybrid 18-month FTC Up to £48,500 + enhanced pension How do you take AI from an idea and turn it into something that genuinely improves the way an organisation works? We re recruiting a Business Analyst to join a public sector organisation in Gloucester as part of a programme focused on Microsoft Copilot, AI and automation. This is an 18-month FTC where you ll work across the organisation to identify where AI and automation can save time, improve processes and support better service delivery. You don t need to be an AI developer. We re looking for a strong BA who understands process, people and technology and can turn business challenges into practical solutions. What you ll be doing You ll work with teams across the organisation to understand how they operate today and identify opportunities to improve the way they work. This will include: Running discovery sessions and stakeholder workshops Mapping as-is and to-be processes Identifying opportunities for AI and automation Gathering and documenting business requirements Developing use cases for Microsoft Copilot and automation Translating business problems into clear requirements for technical teams Supporting business cases and benefits analysis Working across technology, operations, information governance and security Supporting testing, UAT and implementation Helping teams adopt new tools and ways of working Measuring whether solutions are delivering the expected benefits What we re looking for You ll need solid experience as a Business Analyst working across technology, digital transformation or business change. Ideally, you ll also have experience with some of the following: Microsoft Copilot / Copilot Studio Power Automate Power Apps / Power Platform AI or Generative AI projects Process automation Business process improvement Digital transformation Benefits realisation Experience within local government, public sector or another regulated environment would be useful but isn t essential. Why this role? AI adoption is moving quickly, but successful implementation is about more than introducing new technology. It s about understanding where it adds value, which processes should change and how people actually use it. That s where you ll come in. You ll have the opportunity to work across a large organisation, identify practical AI and automation opportunities and help take them from initial discovery through to implementation. Location: Gloucester Hybrid Contract: 18-month Fixed Term Contract Interested? Apply with your CV or get in touch for a confidential conversation about the programme and what they re looking to achieve.
29/09/2026
Full time
Business Analyst AI & Automation Gloucester Hybrid 18-month FTC Up to £48,500 + enhanced pension How do you take AI from an idea and turn it into something that genuinely improves the way an organisation works? We re recruiting a Business Analyst to join a public sector organisation in Gloucester as part of a programme focused on Microsoft Copilot, AI and automation. This is an 18-month FTC where you ll work across the organisation to identify where AI and automation can save time, improve processes and support better service delivery. You don t need to be an AI developer. We re looking for a strong BA who understands process, people and technology and can turn business challenges into practical solutions. What you ll be doing You ll work with teams across the organisation to understand how they operate today and identify opportunities to improve the way they work. This will include: Running discovery sessions and stakeholder workshops Mapping as-is and to-be processes Identifying opportunities for AI and automation Gathering and documenting business requirements Developing use cases for Microsoft Copilot and automation Translating business problems into clear requirements for technical teams Supporting business cases and benefits analysis Working across technology, operations, information governance and security Supporting testing, UAT and implementation Helping teams adopt new tools and ways of working Measuring whether solutions are delivering the expected benefits What we re looking for You ll need solid experience as a Business Analyst working across technology, digital transformation or business change. Ideally, you ll also have experience with some of the following: Microsoft Copilot / Copilot Studio Power Automate Power Apps / Power Platform AI or Generative AI projects Process automation Business process improvement Digital transformation Benefits realisation Experience within local government, public sector or another regulated environment would be useful but isn t essential. Why this role? AI adoption is moving quickly, but successful implementation is about more than introducing new technology. It s about understanding where it adds value, which processes should change and how people actually use it. That s where you ll come in. You ll have the opportunity to work across a large organisation, identify practical AI and automation opportunities and help take them from initial discovery through to implementation. Location: Gloucester Hybrid Contract: 18-month Fixed Term Contract Interested? Apply with your CV or get in touch for a confidential conversation about the programme and what they re looking to achieve.
2nd Line IT Support Engineer Location: London - Hybrid Working Employment: Permanent / Full-Time Salary: Up to £40,000 + 20% Monthly Bonus Benefits: Private healthcare, pension, share plan, 25 days' annual leave + additional benefits Our client, a growing technology and managed services organisation, is hiring a 2nd Line IT Support Engineer to provide high-quality technical support within a key London-based customer environment. You'll join a small, dedicated engineering team responsible for supporting and maintaining a predominantly macOS environment, with a strong focus on Google Workspace, Okta, Jamf and endpoint security. This is a hands-on role where you'll take ownership of technical issues, support users directly and help improve the reliability and performance of the wider IT environment. What you'll do Provide 2nd line technical support, managing incidents and requests within agreed SLAs Administer macOS, Google Workspace and Okta environments Manage and optimise Joiner, Mover and Leaver (JML) workflows Support endpoint management and security platforms including Jamf and SentinelOne Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice Troubleshoot escalated technical issues and coordinate with third-party suppliers where required Proactively identify technical risks and implement appropriate solutions Carry out root cause analysis for recurring incidents and produce incident reports Complete regular MDM compliance reviews and coordinate remediation activity Support service reviews using SLA and KPI data to identify opportunities for improvement You'll work closely with engineers, service management teams, account stakeholders and third-party suppliers to ensure users receive a consistent and high-quality service. What we're looking for At least 2 years' experience in an internal IT team or MSP environment Strong technical experience supporting macOS Advanced knowledge of Google Workspace Good working knowledge of Okta or another identity management platform Experience developing or adapting onboarding and offboarding workflows Knowledge of Jamf or similar MDM platforms Understanding of endpoint security and identity/access management principles Strong troubleshooting and general IT infrastructure knowledge Experience working within SLAs and structured service management environments Excellent written and verbal communication skills Experience or certifications across macOS, Jamf or Okta would be advantageous. The ideal candidate will be organised, methodical and comfortable taking ownership of technical issues. You'll enjoy working directly with users and be able to remain calm and focused when dealing with escalations. Why join? Employee share plan and bonus scheme Company pension and private healthcare 25 days' annual leave, increasing with service, plus bank holidays Life assurance and income protection Mental health and wellbeing support Cycle-to-work scheme Discounted gym membership Travel loan and financial wellbeing support This is an excellent opportunity for a macOS-focused Support Engineer looking to develop deeper expertise across endpoint management, identity and modern workplace technologies. Apply now to take ownership of a modern London IT environment and develop your technical career within a growing managed services team.
21/09/2026
Full time
2nd Line IT Support Engineer Location: London - Hybrid Working Employment: Permanent / Full-Time Salary: Up to £40,000 + 20% Monthly Bonus Benefits: Private healthcare, pension, share plan, 25 days' annual leave + additional benefits Our client, a growing technology and managed services organisation, is hiring a 2nd Line IT Support Engineer to provide high-quality technical support within a key London-based customer environment. You'll join a small, dedicated engineering team responsible for supporting and maintaining a predominantly macOS environment, with a strong focus on Google Workspace, Okta, Jamf and endpoint security. This is a hands-on role where you'll take ownership of technical issues, support users directly and help improve the reliability and performance of the wider IT environment. What you'll do Provide 2nd line technical support, managing incidents and requests within agreed SLAs Administer macOS, Google Workspace and Okta environments Manage and optimise Joiner, Mover and Leaver (JML) workflows Support endpoint management and security platforms including Jamf and SentinelOne Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice Troubleshoot escalated technical issues and coordinate with third-party suppliers where required Proactively identify technical risks and implement appropriate solutions Carry out root cause analysis for recurring incidents and produce incident reports Complete regular MDM compliance reviews and coordinate remediation activity Support service reviews using SLA and KPI data to identify opportunities for improvement You'll work closely with engineers, service management teams, account stakeholders and third-party suppliers to ensure users receive a consistent and high-quality service. What we're looking for At least 2 years' experience in an internal IT team or MSP environment Strong technical experience supporting macOS Advanced knowledge of Google Workspace Good working knowledge of Okta or another identity management platform Experience developing or adapting onboarding and offboarding workflows Knowledge of Jamf or similar MDM platforms Understanding of endpoint security and identity/access management principles Strong troubleshooting and general IT infrastructure knowledge Experience working within SLAs and structured service management environments Excellent written and verbal communication skills Experience or certifications across macOS, Jamf or Okta would be advantageous. The ideal candidate will be organised, methodical and comfortable taking ownership of technical issues. You'll enjoy working directly with users and be able to remain calm and focused when dealing with escalations. Why join? Employee share plan and bonus scheme Company pension and private healthcare 25 days' annual leave, increasing with service, plus bank holidays Life assurance and income protection Mental health and wellbeing support Cycle-to-work scheme Discounted gym membership Travel loan and financial wellbeing support This is an excellent opportunity for a macOS-focused Support Engineer looking to develop deeper expertise across endpoint management, identity and modern workplace technologies. Apply now to take ownership of a modern London IT environment and develop your technical career within a growing managed services team.
