AV Service Desk Technician

Job Title: AV Service Desk Technician

Location: St Albans / Hybrid

Salary: £35,000 - £40,000

Job Purpose Summary:

This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.

Key Responsibilities:

- Manage incoming service desk tickets (ServiceNow)

- Arrange and book service and maintenance visits for engineers

- Schedule and coordinate freelancers where required

- Provide remote technical support to clients using TeamViewer

- Attend onsite service calls when necessary (1st & 2nd line AV support)

- Complete service reports after each visit

- Maintain service asset registers following PMV handovers

- Support escalations from 1st line to ensure resolutions

- Liaise with clients and contractors to gather required documents

- Ensure all service tasks are logged, updated, and closed within SLA

Experience and Skills Required:

- 3 years AV experience ideally within service and maintenance.

- Experience using ServiceNow or a similar ticketing system

- Strong organisational and scheduling skills

- Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp

- Full UK Driving Licence

- Right to work in UK

Package:

- Salary: £35K - £40K

- 24 days annual leave plus bank holidays

- Hybrid working

- Laptop & phone

- Pension

- Pool van available for travel

How to apply:

Submit your application or contact Jake Voisey on the details provided.

SER-IN