SER Limited

A superb opportunity has come up to work for an independent manufacturing company who specialise in bespoke carton packaging since 1917. They are innovative business who do not just make the carton, but they engineer it. They are now seeking a proactive Business Development Manager who is happy to find leads, knock on doors, generally prospect in the food, homecare, health, horticultural, DIY, pet care and engineering sectors. Business Development Manager £45,000 to £55,000, DOE, plus benefits package Leeds (Hybrid Working) Our client is offering a salary reflecting experience with a hybrid car, bonus based on performance or 1% on new business sales, 26 days holiday+ bank, pension, profit sharing scheme, life insurance 3x salary, laptop, and phone. Responsibilities The role will focus on finding new leads, prospects and developing a pipeline where you will be able to achieve £500,000 - £1,000,000 in new business. You will be expected to find new leads in food, homecare, health, horticultural, DIY, pet care and engineering sectors. Your role includes dealing with new markets, growth areas, trends, customers, partnerships, services prospection, negotiation and commercial follow up of UK customers and branching out further afield acting in the markets targeted by the organisation. Be part of the team ensuring the department targets are achieved and exceeded. You will play an active part in the development of the sales budget, monitor revenue and margins, promote the image of the company and you will continue with the improvement of the initiatives of the company. Conduct weekly reports on customer visits, pipeline, sales projections etc. Provide excellent communicate channels both internally and externally. Essential A minimum of 1-4 years in print & packaging. Experience of setting own short, medium, and long terms new business targets as well as a strategic approach and consultative approach to the role. Be able to hit a new business target of £500,000 - £1,000,000 in the above sectors. Have a great understanding of the UK market. You must be happy developing new business opportunities and building on your successes. Must be able to nurture existing accounts. Improve on gross margins. A sense of business relationships and customer service. High interest in the technical dimension of the products. If you are interested in applying for this opportunity or wish to receive further information, please contact Sean Turton on (phone number removed) or email a copy of your current CV to (url removed) SER-IN

Fire & Security Service Engineer Swindon, Wiltshire Up to £41,000 + OTE £50,000+ Join a Leading NSI Gold Approved Fire & Security Specialist We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with a strong reputation for delivering exceptional service across commercial environments throughout the UK. Due to continued growth, they are looking to appoint a skilled Fire & Security Service Engineer to support their expanding customer base across Swindon and the surrounding areas . This is an excellent opportunity to join a business that genuinely invests in its engineers, provides ongoing training and development, and offers clear opportunities for long-term career progression. The Role As a Fire & Security Service Engineer , you'll be responsible for servicing, maintaining, fault finding, and repairing a wide range of Fire & Security systems across commercial client sites. Your responsibilities will include: Planned preventative maintenance (PPM) Reactive fault finding and repairs Diagnosing and resolving system issues efficiently Ensuring systems remain fully operational and compliant Delivering exceptional customer service on-site Completing service documentation accurately and professionally You'll work across a variety of systems including: Fire Alarms CCTV Access Control Intruder Alarms This role is ideal for an engineer who enjoys working autonomously, takes pride in delivering high-quality workmanship, and values building strong customer relationships. What We're Looking For Proven experience servicing Fire & Security systems Strong fault-finding and diagnostic skills Experience working with Fire Alarms, CCTV, Access Control and Intruder Alarm systems Good technical knowledge and problem-solving ability Professional, customer-focused approach Full UK Driving Licence Salary & Benefits Financial Package £30,000 £41,000 basic salary (DOE) Overtime available after 40 hours: 1.5x rate Monday Saturday 2x rate Sundays & Bank Holidays Paid travel time (excluding the first and last 30 minutes of each day) £180 standby allowance per week on call Call-outs paid at overtime rates with door-to-door travel Rest time provided for overnight call-outs Up to £2,000 annual bonus , paid quarterly based on individual KPI performance Company Vehicle & Equipment Electric company van with personal use permitted Specialist plant and equipment provided Fuel and operational costs covered Hand tools excluded Employee Benefits 33 days annual leave including Bank Holidays Holiday purchase scheme Workplace pension scheme Life assurance Childcare vouchers Share Incentive Plan (subject to enrolment) 24/7 Virtual GP service Employee Assistance Programme Training & Development Annual performance review and career planning Ongoing manufacturer and industry training Access to internal Learning Hub Tavcom training courses Genuine opportunities for career progression within a growing organisation Why Join? Join a respected NSI Gold Approved business Excellent earning potential through overtime and bonus schemes Strong engineering and technical support network Ongoing investment in training and development Stable, long-term career opportunity with a growing company Supportive team culture that values its engineers Interested? If you're an experienced Fire & Security Service Engineer looking to join a professional and growing organisation that rewards hard work and invests in its people, we'd love to hear from you. Apply today with your CV or contact Courtney Gilgunn at SER Limited for a confidential discussion. SER-IN

Fire & Security Service Engineer Hackney, London £30,000 £41,000 DOE + Overtime + Standby Allowance + Paid Travel Time Join a Leading NSI Gold Approved Fire & Security Specialist We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with a strong reputation for delivering exceptional service across commercial environments throughout the UK. Due to continued growth, they are looking to appoint a skilled Fire & Security Service Engineer to support their expanding customer base across London and the surrounding areas. This is an excellent opportunity to join a business that genuinely invests in its engineers, provides ongoing training and development, and offers clear opportunities for long-term career progression. The Role As a Fire & Security Service Engineer , you'll be responsible for servicing, maintaining, fault finding, and repairing a wide range of Fire & Security systems across commercial client sites. Your responsibilities will include: Planned preventative maintenance (PPM) Reactive fault finding and repairs Diagnosing and resolving system issues efficiently Ensuring systems remain fully operational and compliant Delivering exceptional customer service on-site Completing service documentation accurately and professionally You'll work across a variety of systems including: Fire Alarms CCTV Access Control Intruder Alarms This role is ideal for an engineer who enjoys working autonomously, takes pride in delivering high-quality workmanship, and values building strong customer relationships. What We're Looking For Proven experience servicing Fire & Security systems Strong fault-finding and diagnostic skills Experience working with Fire Alarms, CCTV, Access Control and Intruder Alarm systems Good technical knowledge and problem-solving ability Professional, customer-focused approach Full UK Driving Licence Salary & Benefits Financial Package £30,000 £41,000 basic salary (DOE) Overtime available after 40 hours: 1.5x rate Monday Saturday 2x rate Sundays & Bank Holidays Paid travel time (excluding the first and last 30 minutes of each day) £180 standby allowance per week on call Call-outs paid at overtime rates with door-to-door travel Rest time provided for overnight call-outs Up to £2,000 annual bonus , paid quarterly based on individual KPI performance Company Vehicle & Equipment Electric company van with personal use permitted Specialist plant and equipment provided Fuel and operational costs covered Hand tools excluded Employee Benefits 33 days annual leave including Bank Holidays Holiday purchase scheme Workplace pension scheme Life assurance Childcare vouchers Share Incentive Plan (subject to enrolment) 24/7 Virtual GP service Employee Assistance Programme Training & Development Annual performance review and career planning Ongoing manufacturer and industry training Access to internal Learning Hub Tavcom training courses Genuine opportunities for career progression within a growing organisation Why Join? Join a respected NSI Gold Approved business Excellent earning potential through overtime and bonus schemes Strong engineering and technical support network Ongoing investment in training and development Stable, long-term career opportunity with a growing company Supportive team culture that values its engineers Interested? If you're an experienced Fire & Security Service Engineer looking to join a professional and growing organisation that rewards hard work and invests in its people, we'd love to hear from you. Apply today with your CV or contact Courtney Gilgunn at SER Limited for a confidential discussion. SER-IN

Fire & Security Engineer Bristol Up to £40,000 + OTE £50,000+ Join a Leading NSI Gold Approved Fire & Security Specialist We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with a strong reputation for delivering exceptional service across commercial environments throughout the UK. Due to continued growth, they are looking to appoint a skilled Fire & Security Service Engineer to support their expanding customer base across Bristol and the surrounding areas . This is an excellent opportunity to join a business that genuinely invests in its engineers, provides ongoing training and development, and offers clear opportunities for long-term career progression. The Role As a Fire & Security Service Engineer , you'll be responsible for servicing, maintaining, fault finding, and repairing a wide range of Fire & Security systems across commercial client sites. Your responsibilities will include: Planned preventative maintenance (PPM) Reactive fault finding and repairs Diagnosing and resolving system issues efficiently Ensuring systems remain fully operational and compliant Delivering exceptional customer service on-site Completing service documentation accurately and professionally You'll work across a variety of systems including: Fire Alarms CCTV Access Control Intruder Alarms This role is ideal for an engineer who enjoys working autonomously, takes pride in delivering high-quality workmanship, and values building strong customer relationships. What We're Looking For Proven experience servicing Fire & Security systems Strong fault-finding and diagnostic skills Experience working with Fire Alarms, CCTV, Access Control and Intruder Alarm systems Good technical knowledge and problem-solving ability Professional, customer-focused approach Full UK Driving Licence Location & Coverage This role will predominantly cover Bristol and the surrounding areas , attending a variety of commercial client sites for planned preventative maintenance, servicing, fault finding, and reactive repairs across Fire & Security systems. Salary & Benefits Financial Package £30,000 £40,000 basic salary (DOE) Overtime available after 40 hours: 1.5x rate Monday Saturday 2x rate Sundays & Bank Holidays Paid travel time (excluding the first and last 30 minutes of each day) £180 standby allowance per week on call Call-outs paid at overtime rates with door-to-door travel Rest time provided for overnight call-outs Up to £2,000 annual bonus , paid quarterly based on individual KPI performance Company Vehicle & Equipment Electric company van with personal use permitted Specialist plant and equipment provided Fuel and operational costs covered Hand tools excluded Employee Benefits 33 days annual leave including Bank Holidays Holiday purchase scheme Workplace pension scheme Life assurance Childcare vouchers Share Incentive Plan (subject to enrolment) 24/7 Virtual GP service Employee Assistance Programme Training & Development Annual performance review and career planning Ongoing manufacturer and industry training Access to internal Learning Hub Tavcom training courses Genuine opportunities for career progression within a growing organisation Why Join? Join a respected NSI Gold Approved business Excellent earning potential through overtime and bonus schemes Strong engineering and technical support network Ongoing investment in training and development Stable, long-term career opportunity with a growing company Supportive team culture that values its engineers Interested? If you're an experienced Fire & Security Service Engineer looking to join a professional and growing organisation that rewards hard work and invests in its people, we'd love to hear from you. Apply today with your CV or contact Courtney Gilgunn at SER Limited for a confidential discussion. SER-IN

Fire Alarm & Security Engineer Southampton £40k Basic + Travel Time + Standby Join a Leading NSI Gold Approved Fire & Security Specialist We are recruiting on behalf of a well-established, NSI Gold Approved Fire & Security company with a strong reputation for delivering exceptional service across commercial environments throughout the UK. Due to continued growth, they are looking to appoint a skilled Fire & Security Service Engineer to support their expanding customer base across Southampton and the surrounding areas . This is an excellent opportunity to join a business that genuinely invests in its engineers, provides ongoing training and development, and offers clear opportunities for long-term career progression. The Role As a Fire & Security Service Engineer , you'll be responsible for servicing, maintaining, fault finding, and repairing a wide range of Fire & Security systems across commercial client sites. Your responsibilities will include: Planned preventative maintenance (PPM) Reactive fault finding and repairs Diagnosing and resolving system issues efficiently Ensuring systems remain fully operational and compliant Delivering exceptional customer service on-site Completing service documentation accurately and professionally You'll work across a variety of systems including: Fire Alarms CCTV Access Control Intruder Alarms This role is ideal for an engineer who enjoys working autonomously, takes pride in delivering high-quality workmanship, and values building strong customer relationships. What We're Looking For Proven experience servicing Fire & Security systems Strong fault-finding and diagnostic skills Experience working with Fire Alarms, CCTV, Access Control and Intruder Alarm systems Good technical knowledge and problem-solving ability Professional, customer-focused approach Full UK Driving Licence Location & Coverage This role will predominantly cover Southampton, Hampshire, and the surrounding areas, attending a variety of commercial client sites for planned preventative maintenance, servicing, fault finding, and reactive repairs across Fire & Security systems. Salary & Benefits Financial Package £30,000 £40,000 basic salary (DOE) Overtime available after 40 hours: 1.5x rate Monday Saturday 2x rate Sundays & Bank Holidays Paid travel time (excluding the first and last 30 minutes of each day) £180 standby allowance per week on call Call-outs paid at overtime rates with door-to-door travel Rest time provided for overnight call-outs Up to £2,000 annual bonus , paid quarterly based on individual KPI performance Company Vehicle & Equipment Electric company van with personal use permitted Specialist plant and equipment provided Fuel and operational costs covered Hand tools excluded Employee Benefits 33 days annual leave including Bank Holidays Holiday purchase scheme Workplace pension scheme Life assurance Childcare vouchers Share Incentive Plan (subject to enrolment) 24/7 Virtual GP service Employee Assistance Programme Training & Development Annual performance review and career planning Ongoing manufacturer and industry training Access to internal Learning Hub Tavcom training courses Genuine opportunities for career progression within a growing organisation Why Join? Join a respected NSI Gold Approved business Excellent earning potential through overtime and bonus schemes Strong engineering and technical support network Ongoing investment in training and development Stable, long-term career opportunity with a growing company Supportive team culture that values its engineers Interested? If you're an experienced Fire & Security Service Engineer looking to join a professional and growing organisation that rewards hard work and invests in its people, we'd love to hear from you. Apply today with your CV or contact Courtney Gilgunn at SER Limited for a confidential discussion. SER-IN

Provisioning Coordinator Fife £28,000 £30,000 per annum Full-Time Permanent The Opportunity We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team. This is an excellent opportunity for someone who enjoys working closely with customers, coordinating service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector. The successful candidate will become a key part of the business, helping to ensure customers receive an outstanding experience from onboarding through to ongoing support. The Role Working as part of a collaborative and customer-focused team, you will act as a central point of contact for customers, suppliers, and internal departments, ensuring services are delivered efficiently and issues are resolved promptly. Key Responsibilities Customer Relationship Management Develop and maintain positive relationships with existing customers. Conduct regular customer contact and service reviews. Support customer retention initiatives and promote a positive customer experience. Act as a trusted point of contact for customer enquiries. Service Coordination & Delivery Manage the provisioning of telecoms and connectivity services. Process customer orders and service requests. Coordinate number porting activities and service migrations. Schedule installations and liaise with engineers, suppliers, and customers. Monitor order progress and provide regular updates. Customer Support Handle inbound customer enquiries via telephone and email. Perform basic troubleshooting and diagnostics for broadband and telephony services. Log, update, and manage support tickets. Escalate technical issues to specialist teams where appropriate. Administration Maintain accurate customer records and documentation. Ensure all service requests and customer interactions are recorded within internal systems. Support operational processes and service delivery activities as required. About You The ideal candidate will be highly organised, customer-focused, and confident managing multiple priorities in a busy environment. Essential Skills & Experience Strong communication and interpersonal skills. Excellent organisational and administrative abilities. Ability to prioritise workload and manage competing demands. A proactive and professional approach to customer service. Confidence working with CRM systems and business applications. Desirable Experience Experience within telecommunications, connectivity, broadband, or IT services. Previous experience in customer success, service delivery, account coordination, or customer support. Understanding of VoIP, hosted telephony, broadband, or related technologies. Experience using ticketing or support management systems If you feel like this could be the role for you then please send your cv to (url removed) or give Michael Hodson a call on (phone number removed). SER-IN

Business Development Manager Telecommunications £35,000 - £40,000 Basic Salary £5,000 Car Allowance Uncapped Commission Full-Time Permanent About the Role We are seeking a driven and ambitious Business Development Manager to join a growing telecommunications provider in Manchester. This is an exciting opportunity for a proven B2B sales professional who thrives on winning new business and building long-term client relationships. Key Responsibilities Identify, prospect, and secure new business opportunities across the Manchester region. Build and manage a strong pipeline of qualified prospects. Conduct face-to-face and virtual meetings with business decision-makers. Understand customer requirements and deliver tailored telecoms solutions. Manage the full sales cycle from lead generation through to close. Develop and maintain strong relationships with new customers. Achieve and exceed monthly and quarterly sales targets. Keep CRM records up to date and accurately forecast sales activity. About You Essential Skills & Experience Previous experience in B2B telecommunications sales. Proven track record in new business development. Experience selling mobile, connectivity, and/or VoIP solutions. Strong communication, presentation, and negotiation skills. Self-motivated with a proactive and results-driven approach. Ability to manage your own territory and sales pipeline effectively. Full UK driving licence. Desirable Experience selling into SME and Mid-Market businesses. Knowledge of hosted telephony, UCaaS, or wider telecoms solutions. Existing business network within the Manchester region. Package & Benefits £35,000 - £40,000 Basic Salary £5,000 Car Allowance Uncapped Commission Structure Ongoing Training & Development Clear Career Progression Opportunities Pension Scheme Holiday Entitlement Supportive and Collaborative Team Environment If you think this role is for you then please drop your cv to (url removed) or give Michael Hodson a call on (phone number removed). "SER-IN"

Business Development Manager Region: North West & East Midlands Salary: £40,000 - £50,000 basic OTE: £80,000 - £90,000 (uncapped commission) Benefits Company car or car allowance 22 days + bank holidays Company pension scheme Laptop and mobile phone provided Ongoing training and professional development Supportive team environment Clear long-term career progression Opportunity to join a growing and ambitious business Overview We are seeking an experienced Business Development Manager to drive growth across the North West and East Midlands, specifically within the new build construction sector . This role is suited to a commercially minded BDM with deep experience selling multi-discipline fire & security systems (both disciplines) into Tier 1 and Tier 2 M&E contractors . Unlike traditional roles, this position focuses purely on project/system sales for large-scale new build schemes, not maintenance. You will be responsible for securing specifications, negotiating with principal contractors, and closing high-value project deals from tender through to handover. The Role Identify and target Tier 1 & Tier 2 M&E contractors involved in new build schemes Develop and implement business development plans focused on project pipelines Build strong relationships with procurement, estimating, and commercial managers at major contractors Sell integrated fire & security system solutions (not maintenance) Attend qualified project meetings and follow up on live tenders Prepare and deliver quotations, proposals, and technical sales presentations Negotiate and close project business in line with margin expectations Identify cross-sell and upsell opportunities across fire & security disciplines Maintain an accurate project pipeline and update CRM systems regularly Work closely with internal design, estimating, and project delivery teams Keep up to date with new build market trends, competitor activity, and upcoming schemes About You Proven experience as a BDM within fire & security (or closely related construction technology sales) Demonstrable track record of selling systems/projects to Tier 1 or Tier 2 M&E contractors on new build sites Strong understanding of the M&E contractor procurement cycle and how to influence specifications Confident in managing long, complex sales cycles from tender to close Excellent negotiation, presentation, and commercial acumen Results-driven with a proven history of hitting £80k-£90k+ OTE Organised, proactive, and comfortable with CRM systems Ambitious and motivated to progress within a growing business Apply If you have the skills and experience required for this Business Development Manager role - specifically selling fire & security projects to major M&E contractors - we would love to hear from you. Please apply with your CV to SER Limited. SER-IN

Job Description: Telemarketer / Appointment Setter (Telecommunications) Location: Whiteley Salary: £28,000 - £30,000 Basic Salary + Uncapped Commission Job Type: Full-Time, Permanent About Us We are a growing telecommunications provider helping businesses improve connectivity, communications, and technology solutions. Due to continued growth, we are looking for a motivated and ambitious Telemarketer / Appointment Setter to join our sales team. This is an excellent opportunity for someone who enjoys speaking with people, generating opportunities, and building a long-term career in sales within the telecoms industry. The Role As a Telemarketer, you will be responsible for engaging with prospective business customers, identifying opportunities, and booking qualified appointments for our field and sales consultants. You will play a key role in driving new business growth while benefiting from a highly rewarding commission structure and clear career progression opportunities. Key Responsibilities Make outbound B2B calls to prospective customers. Introduce and promote our telecommunications solutions. Identify customer needs and qualify opportunities. Book appointments for the sales team with decision-makers. Maintain accurate records within the CRM system. Build and nurture a pipeline of prospects. Achieve and exceed appointment-setting and activity targets. Work closely with the sales team to maximise conversion rates. Represent the company professionally and positively at all times. Essential Experience: Previous telesales, telemarketing, appointment-setting, or outbound sales experience. Excellent communication and relationship-building skills. Confident speaking with business owners and decision-makers. Self-motivated with a positive attitude. Strong organisational and time-management skills. Target-driven and motivated by earning potential. Desirable Experience: Experience within telecommunications, IT, mobile, broadband, or technology sales. Familiarity with CRM systems. Experience working within a B2B environment. Salary & Benefits Basic Salary: £28,000 - £30,000 per annum. Uncapped Commission Structure. £300 commission for every appointment that converts into a completed deal. Additional £500 monthly bonus when 5 or more deals are achieved from your appointments in a calendar month. Realistic and achievable earning potential well above basic salary. Ongoing training and development. Supportive and collaborative working environment. Company incentives and recognition programmes. If you think this role is for you, then please send your CV to (url removed) or give Michael Hodson a call on (phone number removed). SER-IN

Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

1st / 2nd Line IT Support Engineer Blackburn £28,000 £32,000 DOE Full-Time Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment. The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required. You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training. Key Responsibilities Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication throughout support cases Producing and updating technical documentation where required Skills & Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills Ability to prioritise and manage multiple support requests A proactive attitude with a willingness to learn and develop technically Full UK driving licence preferred What s On Offer Salary of £28,000 £32,000 depending on experience Ongoing training and certification support Clear progression and development opportunities Exposure to a wide range of technologies and projects Supportive and collaborative team environment Potential hybrid working in the future following successful onboarding and progression The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Technical Support Engineer Fire & Security Location: Wolverhampton Salary: £35,000 - £42,000 DOE Working Pattern: Hybrid (Office and Home Working) Hours: Monday Thursday, 9:00am 5:00pm Friday, 9:00am 4:30pm About the Role We are looking for a Technical Support Engineer to join a growing team developing and supporting innovative healthcare technology solutions. This is an exciting opportunity to work with cutting-edge communication, safety and workflow systems that help healthcare professionals deliver exceptional patient care. You will provide technical support to customers and internal teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem-solving, customer engagement and collaboration with engineering, compliance and product teams. Reporting to the Lead Solutions & Product Support Engineer, you will play a key role in ensuring customers receive a first-class support experience. Key Responsibilities Provide technical support to customers and colleagues via phone, email and remote support tools. Investigate, diagnose and resolve hardware, software and system-related issues. Manage and update support cases through (url removed), ensuring accurate records and timely resolution. Work closely with internal teams and external partners to resolve technical queries and product issues. Deliver remote and occasional on-site technical support when required. Escalate complex issues appropriately and proactively manage support cases through to completion. Produce and maintain technical documentation, user guides and support bulletins. Support product testing, validation activities and continuous improvement initiatives. Assist with customer and internal technical training. Ensure products and solutions meet relevant standards and technical requirements. About You You will be a proactive and customer-focused technical professional with strong troubleshooting skills and a passion for solving problems. Essential Skills & Experience Experience supporting IP-based or IoT systems, such as fire alarms, security systems, access control, building management systems or similar technologies. Good understanding of Windows, Linux, Android and iOS operating systems. Knowledge of networking fundamentals, including routers, switches and IP communications. Experience diagnosing and resolving hardware and software issues. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Strong organisational skills with attention to detail. Proficient in Microsoft Office applications. Ability to work independently and collaboratively within a team environment. Desirable Technical certifications such as Microsoft, CompTIA, Cisco or equivalent. Experience working within an ISO9001 quality-managed environment. Experience supporting healthcare, critical communication or life-safety systems. What We Offer Competitive salary of £35,000 - £42,000 depending on experience. Hybrid working model. Early finish on Fridays. Annual employee bonus scheme. 25 days annual leave plus bank holidays, increasing with length of service up to a maximum of 30 days plus bank holidays. Company-funded healthcare cash plan, with options to upgrade cover. Employee discounts platform offering savings and cashback at hundreds of leading retailers. Pension scheme with salary sacrifice options. Life assurance cover at twice your annual salary. Employee Assistance Programme (EAP) and access to trained Mental Health First Aiders. Free annual flu vaccination. Long service awards recognising 10, 20 and 25 years of service. Birthday vouchers and Christmas bonus payment. Opportunity to participate in a share incentive plan. Ongoing training and professional development. Opportunity to work with innovative technology that makes a real difference in healthcare environments. Supportive and collaborative team culture. If this sounds like the right opportunity for you, we'd love to hear from you. Please apply with your CV or contact Courtney Gilgunn for further information. SER-IN

Business Development Manager Warehouse Automation Software Salary: Circa £45,(Apply online only) DOE + Benefits Benefits: Fuel allowance Company pension 25 days holiday + bank holidays Clear progression opportunities into Software Sales / Sales Executive / Head of Growth positions About the Company We are recruiting on behalf of an innovative and fast-growing automation software business operating within the warehouse automation and intralogistics sector. The company develops intelligent software solutions that allow warehouse robots, automation systems, and equipment from different manufacturers to work together seamlessly. Their technology helps distribution centres and logistics operations improve efficiency, reduce congestion, and maximise automation performance across complex warehouse environments. With continued growth and increasing demand across the logistics and automation markets, they are now looking to add a driven Business Development Manager to the team. The Role This is an exciting opportunity for a motivated and commercially focused individual to help drive new business opportunities within the warehouse automation space. You will focus on generating qualified leads and developing relationships with potential customers across logistics, e-commerce, and automation industries, working closely with senior leadership who will manage the full sales process and close opportunities. This role offers excellent long-term progression within a rapidly growing technology business. Key Responsibilities Generate qualified business opportunities for senior leadership Build relationships with prospective customers across the logistics and automation sectors Attend exhibitions, industry events, and webinars Conduct proactive outreach including cold calling and networking Visit customer sites and engage with key decision-makers Identify operational pain points within warehouse and distribution environments Support the continued growth of the business within the automation market Maintain and develop a strong pipeline of prospective clients About You The ideal candidate will: Be highly motivated, ambitious, and commercially driven Have a strong understanding of warehouse logistics and operational challenges Be confident communicating with senior stakeholders and decision-makers Have experience engaging with: 3PL providers System integrators Distribution centres E-commerce operations Be comfortable developing new business opportunities through proactive outreach Have strong communication and relationship-building skills Be interested in long-term progression within automation software sales Why Apply? This is an excellent opportunity to join a growing automation technology business operating in one of the fastest-growing sectors in the UK market. The role offers genuine progression, exposure to cutting-edge warehouse automation technology, and the chance to build a long-term career within software and automation sales. Apply Now If you are interested in this position, please contact Alex Connolly on (phone number removed) SER-IN

A superb opportunity has come up to work for an independent manufacturing company who specialise in bespoke carton packaging since 1917. They are innovative business who do not just make the carton, but they engineer it. They are now seeking a proactive Business Development Manager who is happy to find leads, knock on doors in the food, homecare, health, horticultural, DIY, pet care and engineering sectors. Business Development Manager £45,000 to £65,000, DOE, plus benefits package Manchester (Hybrid Working) Our client is offering a salary reflecting experience with a hybrid car, bonus based on performance and margin growth, 26 days holiday+ bank, private pension, profit sharing scheme, life insurance 3x salary, laptop, and phone. Responsibilities The role will focus on finding new leads, prospects and developing a pipeline where you will be able to achieve £500,000 - £1,000,000 in new business. You will be expected to find new leads in food, homecare, health, horticultural, DIY, pet care and engineering sectors. Your role includes dealing with new markets, growth areas, trends, customers, partnerships, services prospection, negotiation and commercial follow up of UK customers and branching out further afield acting in the markets targeted by the organisation. Be part of the team ensuring the department targets are achieved and exceeded. You will play an active part in the development of the sales budget, monitor revenue and margins, promote the image of the company and you will continue with the improvement of the initiatives of the company. Conduct weekly reports on customer visits, pipeline, sales projections etc. Provide excellent communicate channels both internally and externally. Essential A minimum of 1-4 years in print & packaging. Experience of setting own short, medium, and long terms new business targets as well as a strategic approach and consultative approach to the role. Be able to hit a new business target of £500,000 - £1,000,000 in the above sectors. Have a great understanding of the UK market. You must be happy developing new business opportunities and building on your successes. Must be able to nurture existing accounts. Improve on gross margins. A sense of business relationships and customer service. High interest in the technical dimension of the products. If you are interested in applying for this opportunity or wish to receive further information, please contact Sean Turton on (phone number removed) or email a copy of your current CV to (url removed) SER-IN

A superb opportunity has come up to work for an independent manufacturing company who specialise in bespoke carton packaging since 1917. They are innovative business who do not just make the carton, but they engineer it. They are now seeking a proactive Business Development Manager who is happy to find leads, knock on doors in the food, homecare, health, horticultural, DIY, pet care and engineering sectors. Business Development Manager £45,000 to £65,000, DOE, plus benefits package Birmingham (Hybrid Working) Our client is offering a salary reflecting experience with a hybrid car, bonus based on performance and margin growth, 26 days holiday+ bank, private pension, profit sharing scheme, life insurance 3x salary, laptop, and phone. Responsibilities The role will focus on finding new leads, prospects and developing a pipeline where you will be able to achieve £500,000 - £1,000,000 in new business. You will be expected to find new leads in food, homecare, health, horticultural, DIY, pet care and engineering sectors. Your role includes dealing with new markets, growth areas, trends, customers, partnerships, services prospection, negotiation and commercial follow up of UK customers and branching out further afield acting in the markets targeted by the organisation. Be part of the team ensuring the department targets are achieved and exceeded. You will play an active part in the development of the sales budget, monitor revenue and margins, promote the image of the company and you will continue with the improvement of the initiatives of the company. Conduct weekly reports on customer visits, pipeline, sales projections etc. Provide excellent communicate channels both internally and externally. Essential A minimum of 1-4 years in print & packaging. Experience of setting own short, medium, and long terms new business targets as well as a strategic approach and consultative approach to the role. Be able to hit a new business target of £500,000 - £1,000,000 in the above sectors. Have a great understanding of the UK market. You must be happy developing new business opportunities and building on your successes. Must be able to nurture existing accounts. Improve on gross margins. A sense of business relationships and customer service. High interest in the technical dimension of the products. If you are interested in applying for this opportunity or wish to receive further information, please contact Sean Turton on (phone number removed) or email a copy of your current CV to (url removed) SER-IN

Position: FM Business Development Manager Location: Based in the South East (fully hybrid position) Duration: Permanent Salary: From £65,000 to £70,000 with bonus, company car and package We are looking for an experienced Business Development Manager for a full time, permanent position based in the South East This position will be working directly for an established Facilities Management company that has had a strong presence in the industry for many years. They will be working within a existing team of bid writers and estimators and sales people. The right person for this position will be an experienced Business Development Manager within Facilities Maintenance. They need to have a proactive approach to bringing in and supporting service contracts. They also need to have a proven track record in bringing in service and maintenance contracts with values ranging from £3000K to £1million or more. This is a fully hybrid position, however, would have to attend head office a couple of times a month. Requirements Strong background as a Business Development Manager Must have experience within Facilities Maintenance Contracts Proactive approach to finding new business Full UK driving licence Dealt with service contracts with a value of at least £1million Can be based anywhere is the South East Must be willing to attend head office a couple of times a month Package Excellent basic salary 25 days holiday plus bank holidays Pension Performance bonus/ commission Company car If you are interested in this position, please send your CV or contact Wendy Evemy ASAP SER-IN

Position: FM Business Development Manager Location: Based in the South East (fully hybrid position) Duration: Permanent Salary: From £65,000 to £70,000 with bonus, company car and package We are looking for an experienced Business Development Manager for a full time, permanent position based in the South East This position will be working directly for an established Facilities Management company that has had a strong presence in the industry for many years. They will be working within a existing team of bid writers and estimators and sales people. The right person for this position will be an experienced Business Development Manager within Facilities Maintenance. They need to have a proactive approach to bringing in and supporting service contracts. They also need to have a proven track record in bringing in service and maintenance contracts with values ranging from £3000K to £1million or more. This is a fully hybrid position, however, would have to attend head office a couple of times a month. Requirements Strong background as a Business Development Manager Must have experience within Facilities Maintenance Contracts Proactive approach to finding new business Full UK driving licence Dealt with service contracts with a value of at least £1million Can be based anywhere is the South East Must be willing to attend head office a couple of times a month Package Excellent basic salary 25 days holiday plus bank holidays Pension Performance bonus/ commission Company car If you are interested in this position, please send your CV or contact Wendy Evemy ASAP SER-IN

Data Cabling Technician Canterbury - £32,000 + Great Opportunity! Role: Data Cabling Technician Location: Canterbury Salary: £28,000 - £32,000 + Benefits Job Requirements: The Data Cabling Technician will install cat-5e and cat-6 data cables into both new and existing client networks integrating, where applicable, computer networks with both communications equipment and other network devices. The role will also include the physical installation of POE CCTV cameras into various locations and building types. The position calls for a person who is proactive and self motivated and can work calmly whilst sometimes under time related pressure whilst importantly having very good interpersonal skills and being neat and tidy. The data cabler should be interested in the constant changes in the networking industry and identify any innovations that will benefit the company and the client alike. The data cabler should understand legal requirements that are necessary for installing cabling and have an understanding of all heath and safety requirements. The data cabler will follow the companies health and safety policies that are led and set by an approved third party assessor. An understanding of fibre optics and AV systems is an advantage but not absolutely necessary. The data cabler should hold a full clean UK driving license and will undergo a fully enhanced DBS check. Duties: • Rectify cable errors • Meet the needs of the client in resolving network issues, creating new cable links within a network or building new networks to meet a client s individual requirements. (cable pulling). • Cable installation • Testing cable signals. • Terminating cables • Patch panel installations • Identifying cable and network errors and providing resolutions for the same • All work should be kept very neat and tidy and where possible hidden from view. • Identifying network hardware faults and providing resolutions in a timely fashion. • Installation of network CCTV cameras. The client is looking to fill this opportunity immediately , so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Job Title: Lead AV Installation Engineer Location: St Albans Salary: £38,000 - £42,000 Working Hours: Monday - Friday (08:30 - 17:30) Job Purpose Summary: To act as the lead audio visual engineer for corporate AV installations, installing a variety of AV and video conferencing solutions across the UK with a primary focus on the London area. The lead engineer must have a significant understanding of corporate AV solutions and will be responsible for projects being completed on time and to a high standard. Key Responsibilities: Ensure installations are carried out and completed in a timely manner. Installation of meeting room solutions, LED screens, speaker systems and a variety of other systems. Provide feedback on project progress to the Project Manager. Provide training to junior engineers where necessary. Leading both junior engineers and contractors on site. Assembly of AV racks both on and off site. Maintain positive relationships when dealing with clients. Maintain a safe and tidy workspace. Adhere to health and safety policies. Experience and Skills Required: Full UK Driving Licence and valid Passport. A good understanding of Audio Visual and Video Conference systems. 3+ years' experience as an AV Engineer. Understanding of IT networks. Experience working with commercial AV systems such as Crestron, Extron, Cisco, Logitech, etc. Package: Salary: £38K - £42K Company van & fuel card 24 days annual leave plus bank holidays Pension contributions Overnight bonus when working away How to apply: Submit your application or contact Jake Voisey on the details provided. SER-IN

Job Title: Fire and Security Service Engineer Location: Edinburgh Salary: £30,000 - £38,000 + Overtime + Standby Allowance + Travel Time Benefits: Company Vehicle, Phone, Laptop, 25 Days Holiday + Bank Holidays (with the option to buy more), Pension, 1 in 12 Call-Out Rota, £180 Standby Allowance, Bonus Scheme, Travel Time, Private Medical & Dental Care for You and Your Family. About the Company: Join a company that s leading the way in the Fire & Security industry. As an NSI Gold Approved business, we are committed to delivering exceptional service to a wide range of prestigious commercial clients across the UK. Due to continued growth, we are now expanding our Fire & Security division and are looking for a skilled and motivated Fire and Security Service Engineer to join our team in Edinburgh The Role: As a Fire and Security Service Engineer , you ll be responsible for servicing and maintaining a wide range of fire and security systems across commercial properties across Edinburgh . You ll play a key role in ensuring that our clients systems are always in optimal working condition. Your daily responsibilities will include: Servicing and maintaining fire and security systems such as CCTV, Access Control, Intruder Alarms, and Fire Alarms Providing top-quality service to commercial clients, ensuring their systems are safe, secure, and compliant Troubleshooting and repairs as needed, ensuring minimal disruption to clients operations Skills & Experience: To succeed in this role, you ll need: Strong technical knowledge of Fire & Security systems (CCTV, Access Control, Intruder Alarms, Fire Alarms) Proven experience working with these systems in a commercial environment A Full UK Driving Licence Comfortable with travel within Edinburgh and the outskirts What We Offer: Competitive salary of £30,000 - £38,000, depending on experience Company vehicle, phone, and laptop to keep you connected 25 days holiday + bank holidays, with the option to buy more Pension scheme for your future Generous overtime opportunities for additional earnings Standby allowance of £180 Bonus scheme to reward your hard work Private Medical & Dental Care for you and your family Continued training and personal development to help you grow in your career Why Join Us? This is an exciting opportunity to work with a forward-thinking company that values both its customers and employees. You ll be part of a team that takes pride in providing exceptional service to high-profile clients while having the chance to develop your skills and advance your career. Ready to make a difference? If you're a motivated, experienced Fire & Security Engineer with a passion for delivering excellent service, we d love to hear from you! To apply, please send your CV or contact Courtney Gilgunn for more information.