Ecommerce Manager l Beauty Subscriptions

Division

THG Beauty

Location

UK, Manchester

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

Why be a Ecommerce Manager at THG Beauty? We are recruiting an Ecommerce Manager to drive online performance across THG Beauty's subscription businesses and two of the most exciting and well-known beauty subscription brands. This role combines the fun, creativity, and pace of the beauty world with the opportunity to operate at scale across two market-leading businesses.

Sitting at the heart of the customer journey, you'll own ecommerce trading and category performance end-to-end - from trade planning and onsite execution through to commercial optimisation. Working closely with Marketing, Finance, Operations, Buying, and Trade teams, you'll play a key role in shaping how customers discover, engage with, and fall in love with our beauty boxes in a fast-moving, collaborative, and highly commercial environment.

Please note interviews will be commencing from w/c 2 nd February

Ecommerce Manager, you'll:

Ecommerce Trading & Performance

• Own ecommerce performance across both brands, delivering against revenue, margin, conversion, AOV, and retention KPIs.
• Build and deliver annual, quarterly, and weekly trade plans, aligned to brand calendars and commercial objectives.
• Lead day-to-day onsite trading, ensuring strong merchandising, promotional effectiveness, and timely execution.
• Identify opportunities and risks through performance insight and take swift, commercial action.

Category Management & Commercial Ownership

• Act as category owner across key beauty categories, with responsibility for range optimisation, pricing strategy, promotional mechanics, and profitability.
• Partner closely with Buying and Product teams to deliver customer-led, commercially robust assortments.
• Maintain financial discipline across margin delivery and promotional investment.

Onsite Experience & Optimisation

• Own onsite execution ensuring trade plans are delivered accurately and to schedule.
• Coordinate content brand and translation stakeholders to deliver smooth on time product launches across site.
• Work with Technology, UX, and CRO teams to continuously improve conversion, engagement, and customer experience.
• Balance commercial performance with a consistent, high-quality brand experience ensuring site layout reflects key launches and activations.

Cross-Functional Collaboration

• Act as the ecommerce lead working closely with Marketing, CRM, Finance, Operations, and wider Trade teams.
• Align marketing and CRM activity with onsite trading plans to maximise commercial impact.
• Partner with Finance on forecasting, budgeting, and trading performance reviews.
• Work with Operations to ensure trading plans are operationally viable and scalable.

Reporting, Insight & Governance

• Own ecommerce reporting and forecasting, providing clear performance updates and insight.
• Present recommendations and trading performance confidently to senior stakeholders.
• Ensure strong planning cadence, commercial discipline, and high-quality execution across all ecommerce activity.

What skills and experience do I need for this role?

• Proven experience in an Ecommerce, Trading or Category Manager role, ideally within beauty, fashion, FMCG, or high-volume e-commerce subscriptions a plus vs necessity.
• Strong background in commercial ecommerce trading and category management, including ownership of trade plans.
• Experience working cross-functionally within complex organisations.
• Comfortable using data and insight to drive trading decisions and performance improvements.

What's in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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