The Hut Group

The Hut Group is seeking an Ecommerce Manager for Japan to oversee digital trading performance and customer journey. This role demands 4+ years of ecommerce experience, proficiency in Japanese, and a strong capability to drive revenue growth. You will collaborate with cross-functional teams to optimize website performance and ensure impactful local advertising strategies. The role offers several benefits, including enhanced leave, gym access, and a commitment to diversity.

Senior CRO Manager Brand / Business Unit: THG Nutrition Myprotein Reporting to: Managing Director - Ecommerce The Role We're looking for a Senior CRO Manager to lead conversion rate optimisation (CRO) across Myprotein and Myvitamins globally. You'll own the testing program across all digital channels and markets, helping improve customer experience and drive more revenue through data led experimentation. This role works closely with marketing, UX, tech and trading teams to identify opportunities, run tests, analyse results and improve conversion performance across the customer journey. You'll also play a key role in shaping the company's CRO strategy, reporting results to senior leadership, and helping the business make smarter decisions around optimisation and personalisation. Key Responsibilities Own and manage the global CRO testing roadmap Plan and run A/B and multivariate tests across websites and landing pages Prioritise tests based on business impact and opportunity Track results, share learnings and implement successful changes Balance quick improvements with longer term optimisation projects Data & Insight Identify conversion issues and opportunities across the customer journey Analyse funnels, customer behaviour and performance data Use tools like heatmaps, session recordings and analytics to generate insights Turn findings into clear test hypotheses and action plans Benchmark against competitors and industry best practice Cross Functional Collaboration Work closely with marketing, UX, development and trading teams Ensure tests are commercially valuable and technically achievable Support optimisation of landing pages, checkout flows and promotional campaigns Help improve customer experience, not just conversion metrics Manage CRO and personalisation tools and external vendors Support onboarding and implementation of new technology partners Ensure tools are working effectively and compliant with data privacy standards Stay informed on new CRO and experimentation technologies Reporting & Stakeholder Management Measure and report the commercial impact of CRO activity Present test results and recommendations to senior leadership Build business cases for future CRO investment and resources Work with finance and analytics teams on revenue attribution and reporting Develop personalisation strategies using customer and behavioural data Identify opportunities to scale successful tests through automation Explore AI and new optimisation technologies to improve performance Leadership Promote a strong testing and data driven culture Encourage best practice across e commerce and digital teams Manage priorities across multiple markets and projects Experience & Skills Strong experience in CRO, experimentation or e commerce optimisation Proven success running A/B testing programmes at scale Experience with tools such as Optimizely, VWO, AB Tasty or Dynamic Yield Strong knowledge of analytics platforms like GA4 or Adobe Analytics Experience working with UX, development and marketing teams Comfortable managing vendors and third party tools Experience with personalisation and audience segmentation is a plus Global or multi market e commerce experience preferred What's in it for me? Access bespoke development programmes designed and developed by our in house L&D team. Develop your expertise through our upskilling programme delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Refer a suitable candidate and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. THG is proud to be a Disability Confident & Committed employer. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.

Senior Business Development Manager (Powders) - THG Manufacturing Division Location UK, Manchester Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Role: Senior Business Development Manager Brand / Business Unit: THG Nutrition Myprotein Reporting to: Chief Operating Officer Location: UK - (Travel to our ICON offices 1 day a week / Omega Warrington (Powders) site. About the role: We are seeking an ambitious and commercially driven Senior Business Development Manager to lead strategic growth initiatives across THG Nutrition, with a primary focus on expanding opportunities within Myprotein and our powder-based product portfolio. This role will be responsible for identifying and executing new business opportunities, driving revenue growth, building strategic partnerships, and developing go-to-market strategies that strengthen our leadership position within the global sports nutrition and wellness category. The successful candidate will combine strong commercial acumen, category expertise, and relationship management skills to unlock growth across retail, distribution, partnerships, and emerging channels while supporting the continued expansion of one of the world's leading nutrition brands. Key Responsibilities: Business Development & Revenue Growth: Identify, evaluate, and execute new commercial opportunities that drive revenue growth across THG Nutrition, with a strong emphasis on Myprotein and powder-based product categories. Develop and deliver strategic growth plans focused on expanding market share across domestic and international markets. Build and manage a robust pipeline of new business opportunities across retail, wholesale, strategic partnerships, and B2B channels. Lead negotiations for high-value commercial partnerships and long term strategic agreements. Category & Product Growth Strategy: Own commercial growth initiatives within the powder category, including protein powders, performance supplements, wellness powders, meal replacements, and adjacent nutrition products. Work cross functionally with product development teams to identify category gaps, market trends, and new product opportunities. Analyze market dynamics, competitor activity, and emerging consumer trends to inform business development priorities. Support innovation strategy by identifying whitespace opportunities within sports nutrition and functional wellness categories. Strategic Partnerships Establish and manage relationships with key strategic partners, distributors, retailers, gyms, marketplaces, and third party commercial partners. Identify opportunities for co branded partnerships and strategic collaborations that expand brand reach and customer acquisition. Develop partnership strategies that strengthen Myprotein's market position globally. Commercial Planning & Execution Build business cases for new opportunities, including forecasting, margin analysis, pricing strategy, and revenue projections. Partner closely with supply chain and operations teams to ensure commercial plans align with production capabilities and inventory planning. Support annual planning cycles by contributing to revenue forecasting and long term commercial strategy. Monitor commercial performance against KPIs and adjust strategies based on performance data. Cross Functional Leadership Collaborate with marketing, category management, product development, finance, operations, and supply chain teams to execute growth initiatives. Act as a senior commercial stakeholder across major business development projects and strategic initiatives. Present business opportunities, commercial recommendations, and growth strategies to senior leadership teams. Mentor and support junior team members where required, helping build broader commercial capability across the organization. Key Skills & Experience 7+ years experience in business development, commercial strategy, account management, or sales leadership. Strong experience within consumer goods, sports nutrition, health & wellness, supplements, FMCG, or e commerce sectors. Demonstrated track record of delivering significant revenue growth through strategic partnerships and new business initiatives. Strong understanding of nutrition categories, particularly protein powders, supplements, and performance nutrition. Experience managing complex commercial negotiations and large strategic partnerships. Advanced financial and commercial acumen with experience building business cases and forecasting. Strong stakeholder management skills with experience working across cross functional teams. Excellent presentation, communication, and negotiation abilities. Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our in house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Senior Business Development Manager (BFS) - THG Manufacturing Division Location UK, Manchester Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? National Account Manager - THG Manufacturing Reporting: Manufacturing Commercial Director Location: UK, however, travel will be required to Brighter Foods LL36 9LW & THG ICON, Manchester WA15 0AF THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. Brighter Foods, a leader in the development and manufacture of healthy snack bars and we are looking for someone to lead and grow our protein bar portfolio. About the role: We are seeking a dynamic and results-driven Business Development Manager National Account Manager (NAM) - BFS (Bars, Foods, Snacks) to lead and grow our national partnerships within the bar sector. This role focuses on driving sales, building strategic relationships, and increasing brand visibility across national and key regional BFS groups, premium independent groups, and other influential on trade accounts. Brighter Foods, a leader in the development and manufacture of healthy snack bars and we are looking for someone to lead and grow our protein bar portfolio. The Role: Lead, manage, and grow a portfolio of key national retail and convenience customers, with a focus on the protein and health bar categories Ownership & responsibility for the achievement of the key commercial objectives within a specified customer(s) and overall strategy by establishing and proactively managing relationships at multiple levels. Continual evaluation of customer product mix to drive improved profitability (PPU) incorporating initiatives from marketing such as complexity reduction and cost of product recommendation Development and ongoing management of customer joint business plans where relevant, ensuring that these are aligned to business priorities Build strong, long term relationships with buyers, category managers, and key decision makers within assigned accounts Management of customer relationships and internal relationships across multiple departments (commercial, technical, product development) to optimise results in a complex matrix structure Achieve agreed sales, volume, and profitability targets through effective planning, execution, and customer collaboration. Annually review customer account plans as part of the budgeting process for the following year. Implement an agreed promotional plan within defined trade investment budgets. Lead customer pricing, promotional planning, and contract negotiations to maximise profitability while ensuring competitive market positioning Work closely with marketing, NPD (New Product Development), operations, and supply chain teams to deliver tailored solutions for customers and ensure successful product launches. Provide accurate sales forecasts, demand planning inputs, and regular performance reports to the senior leadership team. Requirements: Proven experience in National Account Management, preferably within FMCG, food, health, or snacking categories. Background in managing major UK retailers (grocery multiples, convenience, discounters, or health channels) is highly desirable. Or working with food manufacturing services. Strong understanding of the health, wellness, and protein/snacking markets. Commercially driven with strong negotiation, relationship management, and P&L experience. Ability to work cross functionally, influencing internal and external stakeholders. Excellent communication, presentation, and organisational skills. Comfortable working in a fast paced, growth focused environment. Willingness to travel regularly within the UK. Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our in house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art onsite gym. Access to our onsite physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Automation Engineer THG Manufacturing Tywyn Location: Tywyn, Wales Shift: Monday - Friday, 37.5 hours (8:00 AM - 4:00 PM) Salary: £55,000 - £70,000 (depending on experience) Reporting to: Engineering Manager About the Role We're looking for a talented Automation Engineer to join our team at Brighter Foods X THG Manufacturing. This role will play a key part in the operation of our new automated factory, designing, programming, and testing automated machinery to ensure optimal performance and precision. You'll take ownership of automation systems, using your expertise to interrogate PLCs, identify and resolve faults, and enhance process logic. Alongside your technical responsibilities, you'll also help develop and upskill team members to support the needs of a 24/7 manufacturing operation. While the core hours are Monday to Friday, occasional out-of-hours support will be required. A strong electrical engineering background is essential, as you'll also provide hands on support for electrical breakdowns and fault finding activities. Key Responsibilities Maintain and optimise automated machinery to ensure maximum uptime and efficiency. Conduct troubleshooting, fault finding, and repair of automation and electrical systems. Design and implement custom automation solutions to improve production performance. Deliver measurable improvements in efficiency, reliability, and cost effectiveness. Programme, configure, and integrate new equipment within existing control systems. Collaborate with OEMs and suppliers to enhance current automation processes. Provide technical guidance and training to support the wider engineering team. Ensure all work is carried out safely and in line with compliance requirements. Perform PLC and electrical diagnostics to identify and resolve system issues. About You Proven experience working with automated machinery in an FMCG or manufacturing environment. Degree in Engineering, Automation, Electrical Engineering, or a related field. Proficiency in PLC programming (Allen Bradley, Siemens, or similar), and experience with SQL, Python, or Java. Strong problem solving and analytical skills, with a proactive approach to optimisation and reliability. Experience managing automation or engineering projects is advantageous. A collaborative mindset with a commitment to developing others and driving excellence. If you're passionate about automation, innovation, and driving operational excellence in a fast paced manufacturing environment, we'd love to hear from you. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

The Hut Group in Tywyn is looking for an Automation Engineer to join their team in Brighter Foods X THG Manufacturing. This position involves designing, programming, and testing automated machinery in a new factory setup. Key responsibilities include maintaining automated machinery, troubleshooting systems, and providing technical guidance to the engineering team. Candidates should have a strong electrical engineering background and experience in FMCG or manufacturing. A degree in Engineering is essential for this role.

Technical Coordinator - THG Manufacturing Division Location Job Type Full-time Technical Co-Ordinator Life at THG Nutrition THG Nutrition is one of the world's leading sports nutrition and wellbeing brands. Through market-leading brands and vertically integrated manufacturing, we develop, manufacture and distribute innovative nutrition products to customers globally. Brighter Foods, part of THG Nutrition, is a specialist manufacturing site based in the beautiful coastal town of Tywyn, Wales. Surrounded by stunning countryside and close to Snowdonia National Park, the site produces high-quality nutrition bars and powdered products for some of the world's most recognised brands. It's a close-knit team where people genuinely know each other, take pride in what they do, and work together to deliver exceptional quality standards every day. As we continue to grow, we're looking for a Technical Co-Ordinator to play a key role in maintaining our food safety, quality and compliance standards while supporting exciting new product launches and continuous improvement initiatives across the site. Why be a Technical Co-Ordinator at THG Nutrition? This is an opportunity to become a central figure within the Technical team, working across quality systems, environmental monitoring, customer complaints, non-conformances, audits and new product launches. You'll have the chance to make a visible impact on site performance, working closely with Production, Quality, NPD and Technical colleagues to ensure products are manufactured safely, legally and to the highest quality standards. No two days are the same, and you'll gain exposure to every aspect of food manufacturing compliance while helping shape the future of a growing business. Whether you're already working in a Technical or QA role and looking for your next challenge, or you're ready to broaden your responsibilities within a fast-paced food manufacturing environment, this role offers excellent opportunities for development and progression. What impact will I make? Maintaining and continuously improving quality management documentation, including procedures, work instructions, packing specifications and factory paperwork. Planning, co-ordinating and executing the Environmental Monitoring Programme (EMP), including microbiological trend analysis and investigation activities. Managing customer complaints from investigation through to corrective actions and closure, identifying trends and opportunities for improvement. Raising, managing and supporting the closure of supplier and internal Non-Conformance Reports (NCRs), ensuring effective root cause analysis and preventative actions. Supporting new product launches by creating accurate factory documentation and co-ordinating technical activities to ensure successful implementation. Managing customer compliance requirements and supporting onboarding activities for key customer accounts. Supporting the day-to-day operation of the Technical team, helping to prioritise workloads and drive performance against Technical KPIs. Contributing to internal audits, traceability exercises, mock recalls and supporting customer, third-party and regulatory audits. What will help me succeed? We're looking for someone who combines strong technical knowledge with excellent organisation and communication skills. You'll ideally have: Experience within a Technical, Quality Assurance or Food Safety role in a food or beverage manufacturing environment. A good understanding of HACCP principles and their practical application within manufacturing. Experience working with quality management systems and food safety standards. Knowledge of BRC standards, food legislation, Trading Standards requirements and customer Codes of Practice. Strong Microsoft Office skills and confidence managing technical documentation and data. Excellent attention to detail with the ability to manage multiple priorities effectively. Strong investigation and problem-solving skills with experience supporting root cause analysis and corrective actions. The confidence to communicate effectively with colleagues at all levels across the business. A proactive approach and genuine passion for food safety, quality and continuous improvement. Nice to have Experience using laboratory management systems. Previous experience supporting environmental monitoring programmes and microbiological trending. Experience managing customer complaints and non-conformance processes. Exposure to new product development, product launches or customer onboarding activities. Experience supporting or participating in third-party, customer or regulatory audits. Previous experience providing guidance or support to Technical or QA team members. 25 days annual leave plus bank holidays Company pension scheme Employee discounts across THG brands Career development and progression opportunities within THG Nutrition Access to employee wellbeing support Life assurance Enhanced family-friendly policies A supportive and collaborative team environment within a growing manufacturing business Join us at Brighter Foods and help shape the quality, safety and success of products enjoyed by customers around the world. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

The Hut Group is seeking a Technical Coordinator to ensure high-quality standards at Brighter Foods in Tywyn, Wales. The role involves maintaining compliance in food safety and quality management, as well as supporting new product launches. Ideal candidates will have experience in Technical or Quality Assurance roles and strong problem-solving skills. You'll work closely with various teams to drive performance and adherence to safety standards within a collaborative environment.

The Hut Group is seeking a talented Automation Engineer to enhance our new automated factory in Tywyn, Wales. The successful candidate will be responsible for designing, programming, and testing automated machinery while ensuring optimal performance and precision. Your role will involve troubleshooting PLCs, providing technical guidance, and collaborating with the engineering team to support a 24/7 manufacturing operation. A strong electrical engineering background is essential, along with abilities in PLC programming and custom automation solutions.

About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Location: Tywyn, Wales Shift: Monday - Friday, 37.5 hours (8:00 AM - 4:00 PM) Salary: Competitive Salary Reporting to: Engineering Manager About the Role We're looking for a talented Automation Engineer to join our team at Brighter Foods X THG Manufacturing. This role will play a key part in the operation of our new automated factory, designing, programming, and testing automated machinery to ensure optimal performance and precision. You'll take ownership of automation systems, using your expertise to interrogate PLCs, identify and resolve faults, and enhance process logic. Alongside your technical responsibilities, you'll also help develop and upskill team members to support the needs of a 24/7 manufacturing operation. While the core hours are Monday to Friday, occasional out-of-hours support will be required. A strong electrical engineering background is essential, as you'll also provide hands on support for electrical breakdowns and fault finding activities. Key Responsibilities Maintain and optimise automated machinery to ensure maximum uptime and efficiency. Conduct troubleshooting, fault finding, and repair of automation and electrical systems. Design and implement custom automation solutions to improve production performance. Deliver measurable improvements in efficiency, reliability, and cost effectiveness. Programme, configure, and integrate new equipment within existing control systems. Collaborate with OEMs and suppliers to enhance current automation processes. Provide technical guidance and training to support the wider engineering team. Ensure all work is carried out safely and in line with compliance requirements. Perform PLC and electrical diagnostics to identify and resolve system issues. About You Proven experience working with automated machinery in an FMCG or manufacturing environment. Degree in Engineering, Automation, Electrical Engineering, or a related field. Proficiency in PLC programming (Allen Bradley, Siemens, or similar), and experience with SQL, Python, or Java. Strong problem solving and analytical skills, with a proactive approach to optimisation and reliability. Experience managing automation or engineering projects is advantageous. A collaborative mindset with a commitment to developing others and driving excellence. If you're passionate about automation, innovation, and driving operational excellence in a fast paced manufacturing environment - we'd love to hear from you. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Overview Division Location UK, Manchester Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? The role We are seeking a commercially driven and data-focused Ecommerce Manager - Subscriptions to lead and scale the subscription business for a fast-growing global performance nutrition brand similar to Myprotein. This role will own the end-to-end subscription strategy, execution, and optimisation across web, mobile, and CRM touchpoints - with the goal of driving recurring revenue, improving customer lifetime value (LTV), and reducing churn. You will work cross-functionally with trading, marketing, CRM, product, tech, and customer service teams to deliver best-in-class subscription experiences. As an Ecommerce Manager (Subscriptions) you'll: Own the subscription P&L and recurring revenue targets Develop and execute a roadmap to grow subscriber acquisition, retention, and LTV Identify new subscription models (bundles, tiered plans, loyalty integrations, member exclusives) Optimise pricing, discount structures, and incentives Trading & Commercial Performance Manage weekly and monthly subscription performance reporting Analyse churn, retention cohorts, AOV, and renewal rates Identify trading opportunities to increase conversion to subscription at PDP and basket stages Partner with category and merchandising teams to prioritise subscription-first SKUs Own subscription UX across PDP, basket, checkout, and account areas Develop A/B testing roadmap to improve subscription conversion and reduce cancellation Work with UX and CRO teams to optimise subscriber journeys Improve clarity of value proposition and subscription benefits messaging Partner with CRM to design lifecycle journeys (welcome, replenishment reminders, win-back) Develop churn-reduction strategies (pause options, swap products, flexible frequency) Implement segmentation strategies to personalise offers Technical & Platform Management Manage subscription platform performance and integrations Work with product and development teams on feature enhancements Ensure subscription functionality is scalable and optimised for global markets Data & Insights Build dashboards tracking subscriber growth, churn, retention, ARPU, and LTV Use cohort analysis to identify retention levers Conduct post-campaign analysis and recommend improvements What skills and experience do I need for this role? Experience owning or managing a subscription or recurring revenue P&L Proven ability to grow subscriber acquisition, retention, and lifetime value (LTV) Strong commercial and trading analysis skills, including reporting on churn, retention, AOV, and renewal rates Experience identifying conversion opportunities across the eCommerce funnel (PDP, basket, checkout) Knowledge of onsite optimisation and CRO, including running A/B testing programmes Experience improving customer journeys and subscription UX Collaboration with CRM teams to deliver lifecycle marketing (welcome, reminders, win-back campaigns) Experience designing churn reduction and retention strategies Ability to work with product, engineering, and platform teams to manage subscription technology Experience analysing subscriber data, cohorts, and performance dashboards Strong data-driven decision making and post-campaign analysis What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. Please email if you require any additional support or need to make any adjustments to our recruitment process. You don't need to disclose your disability or condition; you just need to let us know what support you need or changes you need to make. If you're not sure, we can work with you to explore the available options. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job Required First Name Last Name Email Phone Resume/CV Do you now or in the future require sponsorship to work in the UK? How did you hear about THG? LinkedIn Profile Please disclose your current salary and expectations to ensure they align with our budgets

A global ecommerce leader in Manchester seeks a commercially driven Ecommerce Manager for Subscriptions. This role entails leading the end-to-end subscription strategy to drive recurring revenue for a performance nutrition brand. Responsibilities include managing P&L, optimizing acquisition strategies, and collaborating with cross-functional teams. Ideal candidates should have a strong analytical background and experience in growing subscriber value and retention. Join a dynamic environment where your skills can contribute significantly to our success.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? The role: We are seeking a commercially driven and data-focused Ecommerce Manager - Subscriptions to lead and scale the subscription business for a fast-growing global performance nutrition brand similar to Myprotein. This role will own the end-to-end subscription strategy, execution, and optimisation across web, mobile, and CRM touchpoints - with the goal of driving recurring revenue, improving customer lifetime value (LTV), and reducing churn. You will work cross-functionally with trading, marketing, CRM, product, tech, and customer service teams to deliver best-in-class subscription experiences. As an Ecommerce Manager (Subscriptions) you'll: Own the subscription P&L and recurring revenue targets Develop and execute a roadmap to grow subscriber acquisition, retention, and LTV Identify new subscription models (bundles, tiered plans, loyalty integrations, member exclusives) Optimise pricing, discount structures, and incentives Trading & Commercial Performance: Manage weekly and monthly subscription performance reporting Analyse churn, retention cohorts, AOV, and renewal rates Identify trading opportunities to increase conversion to subscription at PDP and basket stages Partner with category and merchandising teams to prioritise subscription first SKUs Own subscription UX across PDP, basket, checkout, and account areas Develop A/B testing roadmap to improve subscription conversion and reduce cancellation Work with UX and CRO teams to optimise subscriber journeys Improve clarity of value proposition and subscription benefits messaging Partner with CRM to design lifecycle journeys (welcome, replenishment reminders, win back) Develop churn-reduction strategies (pause options, swap products, flexible frequency) Implement segmentation strategies to personalise offers Technical & Platform Management: Manage subscription platform performance and integrations Work with product and development teams on feature enhancements Ensure subscription functionality is scalable and optimised for global markets Data & Insights: Build dashboards tracking subscriber growth, churn, retention, ARPU, and LTV Use cohort analysis to identify retention levers Conduct post campaign analysis and recommend improvements What skills and experience do I need for this role? Experience owning or managing a subscription or recurring revenue P&L Proven ability to grow subscriber acquisition, retention, and lifetime value (LTV) Strong commercial and trading analysis skills, including reporting on churn, retention, AOV, and renewal rates Experience identifying conversion opportunities across the eCommerce funnel (PDP, basket, checkout) Knowledge of onsite optimisation and CRO, including running A/B testing programmes Experience improving customer journeys and subscription UX Collaboration with CRM teams to deliver lifecycle marketing (welcome, reminders, win back campaigns) Experience designing churn reduction and retention strategies Ability to work with product, engineering, and platform teams to manage subscription technology Experience analysing subscriber data, cohorts, and performance dashboards Strong data driven decision making and post campaign analysis What's in it for me? Access bespoke development programmes designed by our in house L&D team. Develop your expertise through our upskilling programme delivered with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. THG is proud to be a Disability Confident & Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? The role: We are seeking a commercially driven and data-focused Ecommerce Manager - Subscriptions to lead and scale the subscription business for a fast-growing global performance nutrition brand similar to Myprotein. This role will own the end-to-end subscription strategy, execution, and optimisation across web, mobile, and CRM touchpoints - with the goal of driving recurring revenue, improving customer lifetime value (LTV), and reducing churn. You will work cross-functionally with trading, marketing, CRM, product, tech, and customer service teams to deliver best-in-class subscription experiences. As an Ecommerce Manager (Subscriptions) you'll: Own the subscription P&L and recurring revenue targets Develop and execute a roadmap to grow subscriber acquisition, retention, and LTV Identify new subscription models (bundles, tiered plans, loyalty integrations, member exclusives) Optimise pricing, discount structures, and incentives Trading & Commercial Performance: Manage weekly and monthly subscription performance reporting Analyse churn, retention cohorts, AOV, and renewal rates Identify trading opportunities to increase conversion to subscription at PDP and basket stages Partner with category and merchandising teams to prioritise subscription first SKUs Own subscription UX across PDP, basket, checkout, and account areas Develop A/B testing roadmap to improve subscription conversion and reduce cancellation Work with UX and CRO teams to optimise subscriber journeys Improve clarity of value proposition and subscription benefits messaging Partner with CRM to design lifecycle journeys (welcome, replenishment reminders, win back) Develop churn-reduction strategies (pause options, swap products, flexible frequency) Implement segmentation strategies to personalise offers Technical & Platform Management: Manage subscription platform performance and integrations Work with product and development teams on feature enhancements Ensure subscription functionality is scalable and optimised for global markets Data & Insights: Build dashboards tracking subscriber growth, churn, retention, ARPU, and LTV Use cohort analysis to identify retention levers Conduct post campaign analysis and recommend improvements What skills and experience do I need for this role? Experience owning or managing a subscription or recurring revenue P&L Proven ability to grow subscriber acquisition, retention, and lifetime value (LTV) Strong commercial and trading analysis skills, including reporting on churn, retention, AOV, and renewal rates Experience identifying conversion opportunities across the eCommerce funnel (PDP, basket, checkout) Knowledge of onsite optimisation and CRO, including running A/B testing programmes Experience improving customer journeys and subscription UX Collaboration with CRM teams to deliver lifecycle marketing (welcome, reminders, win back campaigns) Experience designing churn reduction and retention strategies Ability to work with product, engineering, and platform teams to manage subscription technology Experience analysing subscriber data, cohorts, and performance dashboards Strong data driven decision making and post campaign analysis What's in it for me? Access bespoke development programmes designed by our in house L&D team. Develop your expertise through our upskilling programme delivered with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. THG is proud to be a Disability Confident & Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.