The Hut Group

Overview Division Location UK, Manchester Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? The role We are seeking a commercially driven and data-focused Ecommerce Manager - Subscriptions to lead and scale the subscription business for a fast-growing global performance nutrition brand similar to Myprotein. This role will own the end-to-end subscription strategy, execution, and optimisation across web, mobile, and CRM touchpoints - with the goal of driving recurring revenue, improving customer lifetime value (LTV), and reducing churn. You will work cross-functionally with trading, marketing, CRM, product, tech, and customer service teams to deliver best-in-class subscription experiences. As an Ecommerce Manager (Subscriptions) you'll: Own the subscription P&L and recurring revenue targets Develop and execute a roadmap to grow subscriber acquisition, retention, and LTV Identify new subscription models (bundles, tiered plans, loyalty integrations, member exclusives) Optimise pricing, discount structures, and incentives Trading & Commercial Performance Manage weekly and monthly subscription performance reporting Analyse churn, retention cohorts, AOV, and renewal rates Identify trading opportunities to increase conversion to subscription at PDP and basket stages Partner with category and merchandising teams to prioritise subscription-first SKUs Own subscription UX across PDP, basket, checkout, and account areas Develop A/B testing roadmap to improve subscription conversion and reduce cancellation Work with UX and CRO teams to optimise subscriber journeys Improve clarity of value proposition and subscription benefits messaging Partner with CRM to design lifecycle journeys (welcome, replenishment reminders, win-back) Develop churn-reduction strategies (pause options, swap products, flexible frequency) Implement segmentation strategies to personalise offers Technical & Platform Management Manage subscription platform performance and integrations Work with product and development teams on feature enhancements Ensure subscription functionality is scalable and optimised for global markets Data & Insights Build dashboards tracking subscriber growth, churn, retention, ARPU, and LTV Use cohort analysis to identify retention levers Conduct post-campaign analysis and recommend improvements What skills and experience do I need for this role? Experience owning or managing a subscription or recurring revenue P&L Proven ability to grow subscriber acquisition, retention, and lifetime value (LTV) Strong commercial and trading analysis skills, including reporting on churn, retention, AOV, and renewal rates Experience identifying conversion opportunities across the eCommerce funnel (PDP, basket, checkout) Knowledge of onsite optimisation and CRO, including running A/B testing programmes Experience improving customer journeys and subscription UX Collaboration with CRM teams to deliver lifecycle marketing (welcome, reminders, win-back campaigns) Experience designing churn reduction and retention strategies Ability to work with product, engineering, and platform teams to manage subscription technology Experience analysing subscriber data, cohorts, and performance dashboards Strong data-driven decision making and post-campaign analysis What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. Please email if you require any additional support or need to make any adjustments to our recruitment process. You don't need to disclose your disability or condition; you just need to let us know what support you need or changes you need to make. If you're not sure, we can work with you to explore the available options. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job Required First Name Last Name Email Phone Resume/CV Do you now or in the future require sponsorship to work in the UK? How did you hear about THG? LinkedIn Profile Please disclose your current salary and expectations to ensure they align with our budgets

A global ecommerce leader in Manchester seeks a commercially driven Ecommerce Manager for Subscriptions. This role entails leading the end-to-end subscription strategy to drive recurring revenue for a performance nutrition brand. Responsibilities include managing P&L, optimizing acquisition strategies, and collaborating with cross-functional teams. Ideal candidates should have a strong analytical background and experience in growing subscriber value and retention. Join a dynamic environment where your skills can contribute significantly to our success.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? The role: We are seeking a commercially driven and data-focused Ecommerce Manager - Subscriptions to lead and scale the subscription business for a fast-growing global performance nutrition brand similar to Myprotein. This role will own the end-to-end subscription strategy, execution, and optimisation across web, mobile, and CRM touchpoints - with the goal of driving recurring revenue, improving customer lifetime value (LTV), and reducing churn. You will work cross-functionally with trading, marketing, CRM, product, tech, and customer service teams to deliver best-in-class subscription experiences. As an Ecommerce Manager (Subscriptions) you'll: Own the subscription P&L and recurring revenue targets Develop and execute a roadmap to grow subscriber acquisition, retention, and LTV Identify new subscription models (bundles, tiered plans, loyalty integrations, member exclusives) Optimise pricing, discount structures, and incentives Trading & Commercial Performance: Manage weekly and monthly subscription performance reporting Analyse churn, retention cohorts, AOV, and renewal rates Identify trading opportunities to increase conversion to subscription at PDP and basket stages Partner with category and merchandising teams to prioritise subscription first SKUs Own subscription UX across PDP, basket, checkout, and account areas Develop A/B testing roadmap to improve subscription conversion and reduce cancellation Work with UX and CRO teams to optimise subscriber journeys Improve clarity of value proposition and subscription benefits messaging Partner with CRM to design lifecycle journeys (welcome, replenishment reminders, win back) Develop churn-reduction strategies (pause options, swap products, flexible frequency) Implement segmentation strategies to personalise offers Technical & Platform Management: Manage subscription platform performance and integrations Work with product and development teams on feature enhancements Ensure subscription functionality is scalable and optimised for global markets Data & Insights: Build dashboards tracking subscriber growth, churn, retention, ARPU, and LTV Use cohort analysis to identify retention levers Conduct post campaign analysis and recommend improvements What skills and experience do I need for this role? Experience owning or managing a subscription or recurring revenue P&L Proven ability to grow subscriber acquisition, retention, and lifetime value (LTV) Strong commercial and trading analysis skills, including reporting on churn, retention, AOV, and renewal rates Experience identifying conversion opportunities across the eCommerce funnel (PDP, basket, checkout) Knowledge of onsite optimisation and CRO, including running A/B testing programmes Experience improving customer journeys and subscription UX Collaboration with CRM teams to deliver lifecycle marketing (welcome, reminders, win back campaigns) Experience designing churn reduction and retention strategies Ability to work with product, engineering, and platform teams to manage subscription technology Experience analysing subscriber data, cohorts, and performance dashboards Strong data driven decision making and post campaign analysis What's in it for me? Access bespoke development programmes designed by our in house L&D team. Develop your expertise through our upskilling programme delivered with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. THG is proud to be a Disability Confident & Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? The role: We are seeking a commercially driven and data-focused Ecommerce Manager - Subscriptions to lead and scale the subscription business for a fast-growing global performance nutrition brand similar to Myprotein. This role will own the end-to-end subscription strategy, execution, and optimisation across web, mobile, and CRM touchpoints - with the goal of driving recurring revenue, improving customer lifetime value (LTV), and reducing churn. You will work cross-functionally with trading, marketing, CRM, product, tech, and customer service teams to deliver best-in-class subscription experiences. As an Ecommerce Manager (Subscriptions) you'll: Own the subscription P&L and recurring revenue targets Develop and execute a roadmap to grow subscriber acquisition, retention, and LTV Identify new subscription models (bundles, tiered plans, loyalty integrations, member exclusives) Optimise pricing, discount structures, and incentives Trading & Commercial Performance: Manage weekly and monthly subscription performance reporting Analyse churn, retention cohorts, AOV, and renewal rates Identify trading opportunities to increase conversion to subscription at PDP and basket stages Partner with category and merchandising teams to prioritise subscription first SKUs Own subscription UX across PDP, basket, checkout, and account areas Develop A/B testing roadmap to improve subscription conversion and reduce cancellation Work with UX and CRO teams to optimise subscriber journeys Improve clarity of value proposition and subscription benefits messaging Partner with CRM to design lifecycle journeys (welcome, replenishment reminders, win back) Develop churn-reduction strategies (pause options, swap products, flexible frequency) Implement segmentation strategies to personalise offers Technical & Platform Management: Manage subscription platform performance and integrations Work with product and development teams on feature enhancements Ensure subscription functionality is scalable and optimised for global markets Data & Insights: Build dashboards tracking subscriber growth, churn, retention, ARPU, and LTV Use cohort analysis to identify retention levers Conduct post campaign analysis and recommend improvements What skills and experience do I need for this role? Experience owning or managing a subscription or recurring revenue P&L Proven ability to grow subscriber acquisition, retention, and lifetime value (LTV) Strong commercial and trading analysis skills, including reporting on churn, retention, AOV, and renewal rates Experience identifying conversion opportunities across the eCommerce funnel (PDP, basket, checkout) Knowledge of onsite optimisation and CRO, including running A/B testing programmes Experience improving customer journeys and subscription UX Collaboration with CRM teams to deliver lifecycle marketing (welcome, reminders, win back campaigns) Experience designing churn reduction and retention strategies Ability to work with product, engineering, and platform teams to manage subscription technology Experience analysing subscriber data, cohorts, and performance dashboards Strong data driven decision making and post campaign analysis What's in it for me? Access bespoke development programmes designed by our in house L&D team. Develop your expertise through our upskilling programme delivered with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. THG is proud to be a Disability Confident & Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Join The Hut Group as a CRM Manager, leading a high-performing team to execute the CRM strategy across the UK and Ireland. You will devise plans for customer engagement and retention, ensure effective promotional campaigns, and enhance customer experiences. Your role combines responsibilities in managing customer communications and leading initiatives for commercial performance. Experience in a fast-paced CRM environment is essential, alongside proficiency in analytical tools and stakeholder management.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. Why be the Data Governance Lead at THG? THG has a strong base of talented individuals working with data across the business. As we continue to grow, there is an opportunity to bring greater consistency to how our data is labelled, stored, and managed. At present, ownership of key data domains is not always clearly defined, and there is scope to align around shared definitions for critical metrics. Establishing a more structured approach to data quality and governance would help ensure greater consistency and reliability. By strengthening these foundations, we can build greater confidence in our data and unlock more value from it across the organisation. The Data Governance Lead is the person who starts to change that. This is a greenfield, build-from-scratch role - which is both the challenge and the opportunity. You will assess where we are, define what good looks like for THG, set out a prioritised roadmap, and begin delivering it. This is not primarily a technical role. You will not be building pipelines. The skill we need most here is the ability to design governance frameworks, influence people without direct authority, and drive meaningful change in a fast-moving business that has not always prioritised data quality. You will work closely with Ingenuity (our technology partner, through whom much of our data flows) to ensure that governance standards are consistent across both PLC and Ingen infrastructure. The ideal candidate has seen what good data governance looks like in a larger, more mature organisation - and is now ready to own it themselves. You will find that what exists here is at an early stage, but that is precisely why the role is exciting: you get to shape it. What you'll do Assessment & Roadmap Conduct an initial assessment of THG's current data governance maturity - understanding what we have, what we don't, and where the biggest risks and opportunities lie Define THG's data governance framework - the policies, standards, processes and structures that will govern how we manage data across PLC Build and maintain a prioritised governance roadmap - you cannot fix everything at once; you will need to make clear choices about where to focus first and why Present your assessment and roadmap to senior stakeholders, gaining buy-in and alignment across the business Framework & Standards Own and evolve THG's data governance framework - covering data quality, metadata management, data definitions, lineage and mastering Establish and maintain a data dictionary and catalogue - ensuring that key data assets are clearly defined, documented and accessible Define mastering principles for each core data domain (Customer, Commercial, Operations, Finance, Product) - ensuring there is a clear, agreed source of truth for each Implement data quality standards and monitoring processes - so that quality issues are identified systematically rather than discovered accidentally Domain Ownership & Stakeholder Engagement Identify and appoint data domain owners across the business - equipping and enabling them to take accountability for data quality within their area Work with domain owners across Finance, Customer, Operations, People and Product to resolve mastering conflicts, ambiguities and quality issues Educate and influence stakeholders at all levels - building data literacy and making governance a positive part of how the business works, not a bureaucratic overhead Work closely with the Legal and Compliance functions on data-related regulatory requirements Ingenuity Partnership Build a strong working relationship with Ingenuity's data and engineering teams - much of our data flows through Ingen infrastructure and governance standards need to be consistent Ensure that PLC governance requirements are communicated clearly to Ingenuity and reflected in how data is managed at the platform level Identify where Ingen data practices create downstream quality issues in PLC, and work collaboratively to resolve them AI & Platform Readiness Ensure that data governance supports future AI and personalisation use cases - well-governed, well-mastered data is the prerequisite for agentic commerce, recommendation engines and customer personalisation Contribute to data readiness assessments for new technology capabilities and platform migrations Advocate for governance as an enabler of AI rather than a constraint on it What skills and experience do I need for this role? Substantial experience (typically 5+ years) working within a data governance, data management or data quality function - ideally within a larger, more mature organisation Hands on experience contributing to or helping to implement a data governance framework - you understand what the components are and how they fit together Strong understanding of data mastering, metadata management, data quality measurement and lineage concepts Excellent stakeholder management and influencing skills - this role drives change through credibility and influence, not direct authority Ability to communicate clearly about complex data concepts to non-technical audiences - from board level to frontline business users Self starter with a proven track record of taking initiative, shaping an agenda and delivering against it Comfortable with ambiguity - you are building something that does not exist yet, and you will need to be energised rather than unsettled by that SQL - sufficient to investigate data quality issues and interrogate datasets directly Experience with data governance or cataloguing tools (Collibra, Alation, DataHub or equivalent) Understanding of GDPR and broader data compliance requirements E-commerce, retail or consumer goods background A Note on Level We are looking for someone who has the experience to know what good governance looks like - but who is genuinely excited to own it for the first time. If you have been part of a mature governance function in a larger organisation and are ready to build something yourself, this is the right role. If you are at the very senior end of your governance career and expect an established function to run, you will find the starting point here more challenging than the seniority of the role might suggest. What's in it for me? Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. Other Information THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

The Hut Group in Manchester is looking for a skilled Data Reporting Lead to enhance reporting standards and manage BI functions across the business. You will oversee the development of business performance dashboards and ensure consistent quality in reporting metrics. Ideal candidates will have expert-level skills in Tableau and strong stakeholder management experience. The position offers numerous employee benefits such as enhanced annual leave and professional development opportunities.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. Why be the Data Reporting Lead at THG? THG runs a large, complex e-commerce business across Beauty and Nutrition - and like many fast-growing companies, our reporting has evolved organically. We have a significant number of dashboards and reports built by people across the business, using different definitions, different data sources and different standards. The result is that two people can look at the same metric and see different numbers. The Data Reporting Lead exists to fix that. You will own the consistency, quality and evolution of business performance reporting across THG PLC - ensuring that any regularly used report or dashboard is built to a consistent standard, uses agreed metric definitions, and is owned and maintained within a structured framework. You will manage two Sr BI Analysts (one aligned to Beauty, one to Nutrition), and you will be the person who sets the bar for what good reporting looks like at THG. This is not about building every dashboard yourself - it is about owning the framework, the standards and the quality, and ensuring that your team and the wider business are aligned on how we measure and report performance. There is no established function to inherit here. Reporting has been done, but not owned. You will define what owned reporting looks like, identify what belongs within your managed framework, and begin the process of bringing consistency to a landscape that currently lacks it. What you'll do: Reporting Standards & Framework Define and own the reporting standards for THG PLC - covering metric definitions, dashboard design principles, naming conventions and data source standards Establish a clear framework for what constitutes a "managed report" - any regularly used dashboard, KPI report or executive view should sit within this framework, be owned by the team, and be built to a consistent standard Audit the existing reporting landscape - identify what exists, what is actively used, what is duplicated, and what needs to be rationalised Work with the Data Governance Lead to ensure that reporting metric definitions are aligned with the broader data governance framework - one agreed definition for every key metric Lead the development and maintenance of the core PLC reporting suite - business performance dashboards, KPI reports and executive-level views across Beauty and Nutrition Ensure all managed dashboards are accurate, up to date, clearly documented and built to the agreed standard Oversee and quality-control the work of the two Sr BI Analysts - reviewing dashboards, providing feedback and ensuring consistent quality across both divisional views Manage the evolution of existing reports - ensuring they remain relevant, accurate and aligned to business needs as the business changes Tooling & Platform Own the Tableau estate for THG PLC - including Tableau Server/Cloud administration, user management and performance Stay current with Tableau developments and BI tooling trends - assessing when new features or alternative tools could improve how we report Work with the Engineering team to ensure the data layer that feeds reporting is reliable, well-structured and appropriate for BI consumption Assess and make recommendations on complementary or alternative BI tooling as the business's needs evolve Stakeholder Management Act as the primary point of contact for reporting requests and requirements from across the business Manage stakeholder expectations clearly - distinguishing between requests that belong within the managed framework and ad hoc analysis that sits elsewhere Present reporting capability and standards to senior stakeholders, building confidence in the quality and consistency of what we produce People & Team Manage and develop two Sr BI Analysts - one Beauty-aligned, one Nutrition-aligned Set clear objectives, provide regular feedback and support career development for both direct reports Build a culture of quality, consistency and continuous improvement within the reporting function What skills and experience do I need for this role? Expert-level Tableau skills - you must be able to build, review and maintain complex dashboards and have a deep understanding of Tableau architecture (Server/Cloud, data sources, extracts, performance) Advanced SQL - able to write complex queries and work confidently with large datasets in BigQuery or equivalent Proven experience owning or leading a BI or reporting function - you understand what managed reporting looks like and how to build it Strong understanding of metric definition, data modelling for BI, and the importance of a consistent semantic layer Experience managing and developing analysts or BI developers Strong stakeholder management skills - able to manage competing priorities and set clear expectations Experience with Looker or other modern BI tools alongside Tableau Familiarity with dbt or Dataform for data transformation feeding BI layers E-commerce or retail background Experience implementing or contributing to a data governance framework for reporting metrics What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

The Hut Group is looking for a Data Governance Lead in Manchester to develop and implement a comprehensive data governance strategy. You will assess current practices, create frameworks, and engage with stakeholders across the organization. This greenfield role offers the chance to shape data governance in a growing company, where you'll drive change through influence rather than authority. The ideal candidate will have substantial experience in data governance and a strong foundation in data quality and compliance.

The Hut Group in Manchester is looking for a BI Analyst in Nutrition to enhance their Tableau reporting suite. You will maintain dashboards, ensure data accuracy, and collaborate with the Nutrition Data & Insight team to meet their analytical needs. The ideal candidate will have strong Tableau and SQL skills with attention to detail. Offers include enhanced leave, professional development opportunities, and employee benefits. Join us to empower healthier living through nutrition!

The Hut Group is seeking an experienced CRM Manager in Manchester to lead the CRM strategy across the UK and Ireland. You will oversee a dynamic CRM team, enhancing customer engagement through effective email and push notification communication. The ideal candidate has over 3 years in CRM roles, proven experience with marketing automation platforms, and strong analytical skills. Join us to contribute to our mission of being a global leader in beauty and sports nutrition.

The Hut Group (THG) in Manchester is seeking a motivated Data Engineer for its Engineering & Governance team. This early-career role involves building and maintaining data pipelines in BigQuery, consolidating disparate data sources, and ensuring data quality. A genuine passion for data engineering and solid SQL skills are essential. Join a vibrant team with opportunities for development and learning. Benefits include 25 days of annual leave, enhanced parental leave, on-site gym, and staff discounts on THG brands.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. Why be a Data Engineer at THG? THG is building the engineering capability that will sit beneath every analytics, data science and AI initiative across the business. As a Data Engineer within our Engineering & Governance pillar, you will work within one of three domain-aligned engineering teams - Customer, Commercial or Operations - helping to build and evolve the structured domain datasets that the business depends on. This is an early-career role with real responsibility. You will be working alongside a Senior Data Engineer and Engineering Lead on some of THG's most important data challenges: consolidating fragmented data sources, building reliable pipelines, and moving the business towards a consistent, trustworthy foundation for how we manage our data. We are not looking for someone who has done this all before - we are looking for someone technically capable, curious, and genuinely motivated by the craft of data engineering. If you want to build things that matter and develop quickly in a fast-moving environment, this is the right role. What you'll do: Build and maintain data pipelines within your domain - extracting, transforming and loading data from source systems into structured domain datasets in BigQuery Work to the architectural patterns and standards set by the Engineering Lead - applying consistent approaches to how data is ingested, transformed and stored Support the migration of existing pipelines from legacy on-prem SQL Server infrastructure to BigQuery and Dataform Apply version control (Git) as standard practice - all code is reviewed, documented and maintained properly Domain Dataset Development Contribute to the build-out of your aligned domain dataset - helping to consolidate disparate data sources into a structured, reliable and well-documented data asset As an example in the Customer domain: working towards the foundations of a unified customer dataset, bringing together data from multiple source systems into a consistent, queryable structure In Commercial: building and maintaining the datasets that power category, brand and trading analytics - ensuring consistency in how commercial data is structured and stored In Operations: developing the data pipelines and structures that support supply chain, logistics and fulfilment analytics Identify and flag data quality issues within your domain - working with the Data Governance Lead on standards and resolution Work closely with your Senior Data Engineer and the Engineering Lead - asking questions, learning fast and contributing to the team's technical decisions Engage with analytics and data science teams who consume your domain's data - understanding their requirements and ensuring what you build is useful Participate in code reviews - both having your work reviewed and, as you develop, reviewing others Use AI tools effectively to accelerate your development work - we expect AI-assisted coding and pipeline development to be part of how the team works What skills and experience do I need for this role? Solid SQL skills - able to write intermediate to advanced queries and comfortable working with relational databases Python - working knowledge sufficient for data manipulation, scripting and pipeline development A genuine passion for data engineering - you find the challenge of getting data right genuinely interesting Attention to detail and a methodical approach - data engineering is unforgiving of sloppiness Eagerness to learn - this role will develop quickly and we want someone who grabs that opportunity Exposure to BigQuery, Dataform or equivalent cloud data tools Familiarity with version control (Git) Experience with or understanding of data pipeline design patterns Degree in Computer Science, Mathematics, Engineering or a related discipline Any experience applying AI tools in a technical context What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Role Overview We are looking for an ambitious and commercially focused Ecommerce Manager to drive the growth and performance of the Myvitamins online business. You will own the ecommerce trading strategy, optimise website performance, improve customer journey and conversion, and deliver strong revenue growth across digital channels. This role requires a balance of commercial thinking, data-driven decision making, and a strong understanding of customer experience within a fast-paced DTC environment. Key Responsibilities Ecommerce Trading Own day-to-day website trading performance and deliver revenue targets. Manage promotional calendar, product launches, and key trading periods. Identify opportunities to grow conversion, average order value, and overall online sales. Website Performance Optimise customer journey across mobile and desktop. Improve conversion through A/B testing, landing page optimisation, and checkout improvements. Monitor site performance and identify opportunities to improve user experience. Analytics & Growth Track key ecommerce metrics including revenue, conversion rate, retention, and customer behaviour. Produce regular performance reporting with actionable recommendations. Use data and insights to drive continuous improvement and growth opportunities. Cross Functional Collaboration Work closely with marketing, CRM, creative, and technical teams to deliver campaigns and improve performance. Support product launches and ensure strong execution across digital channels. Skills & Experience 3-5+ years experience in ecommerce, digital trading, or online retail. Strong understanding of ecommerce KPIs, CRO, customer journey, and digital performance. Experience with ecommerce platforms such as Shopify, Magento, or similar. Strong analytical skills with experience using Google Analytics and reporting tools. Commercial mindset with proven ability to drive online growth. Ability to manage multiple projects in a fast-paced environment. What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

The Hut Group in Manchester is seeking an Ecommerce Manager to lead the growth of the Myvitamins online business. You will be responsible for the ecommerce trading strategy, focusing on optimizing performance and improving customer experience to deliver significant revenue growth. Ideal candidates will have over 3 years of experience in ecommerce and a proven ability to drive online growth. The role offers a dynamic working environment with opportunities for personal development. THG fosters a diverse and inclusive workplace, welcoming candidates from all backgrounds.

Senior CRO Manager Brand / Business Unit: THG Nutrition Myprotein Reporting to: Managing Director - Ecommerce The Role We're looking for a Senior CRO Manager to lead conversion rate optimisation (CRO) across Myprotein and Myvitamins globally. You'll own the testing program across all digital channels and markets, helping improve customer experience and drive more revenue through data led experimentation. This role works closely with marketing, UX, tech and trading teams to identify opportunities, run tests, analyse results and improve conversion performance across the customer journey. You'll also play a key role in shaping the company's CRO strategy, reporting results to senior leadership, and helping the business make smarter decisions around optimisation and personalisation. Key Responsibilities Own and manage the global CRO testing roadmap Plan and run A/B and multivariate tests across websites and landing pages Prioritise tests based on business impact and opportunity Track results, share learnings and implement successful changes Balance quick improvements with longer term optimisation projects Data & Insight Identify conversion issues and opportunities across the customer journey Analyse funnels, customer behaviour and performance data Use tools like heatmaps, session recordings and analytics to generate insights Turn findings into clear test hypotheses and action plans Benchmark against competitors and industry best practice Cross Functional Collaboration Work closely with marketing, UX, development and trading teams Ensure tests are commercially valuable and technically achievable Support optimisation of landing pages, checkout flows and promotional campaigns Help improve customer experience, not just conversion metrics Manage CRO and personalisation tools and external vendors Support onboarding and implementation of new technology partners Ensure tools are working effectively and compliant with data privacy standards Stay informed on new CRO and experimentation technologies Reporting & Stakeholder Management Measure and report the commercial impact of CRO activity Present test results and recommendations to senior leadership Build business cases for future CRO investment and resources Work with finance and analytics teams on revenue attribution and reporting Develop personalisation strategies using customer and behavioural data Identify opportunities to scale successful tests through automation Explore AI and new optimisation technologies to improve performance Leadership Promote a strong testing and data driven culture Encourage best practice across e commerce and digital teams Manage priorities across multiple markets and projects Experience & Skills Strong experience in CRO, experimentation or e commerce optimisation Proven success running A/B testing programmes at scale Experience with tools such as Optimizely, VWO, AB Tasty or Dynamic Yield Strong knowledge of analytics platforms like GA4 or Adobe Analytics Experience working with UX, development and marketing teams Comfortable managing vendors and third party tools Experience with personalisation and audience segmentation is a plus Global or multi market e commerce experience preferred What's in it for me? Access bespoke development programmes designed and developed by our in house L&D team. Develop your expertise through our upskilling programme delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Refer a suitable candidate and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. THG is proud to be a Disability Confident & Committed employer. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.

The Hut Group is seeking an Ecommerce Manager for Japan to oversee digital trading performance and customer journey. This role demands 4+ years of ecommerce experience, proficiency in Japanese, and a strong capability to drive revenue growth. You will collaborate with cross-functional teams to optimize website performance and ensure impactful local advertising strategies. The role offers several benefits, including enhanced leave, gym access, and a commitment to diversity.

Senior CRO Manager Brand / Business Unit: THG Nutrition Myprotein Reporting to: Managing Director - Ecommerce The Role We're looking for a Senior CRO Manager to lead conversion rate optimisation (CRO) across Myprotein and Myvitamins globally. You'll own the testing program across all digital channels and markets, helping improve customer experience and drive more revenue through data led experimentation. This role works closely with marketing, UX, tech and trading teams to identify opportunities, run tests, analyse results and improve conversion performance across the customer journey. You'll also play a key role in shaping the company's CRO strategy, reporting results to senior leadership, and helping the business make smarter decisions around optimisation and personalisation. Key Responsibilities Own and manage the global CRO testing roadmap Plan and run A/B and multivariate tests across websites and landing pages Prioritise tests based on business impact and opportunity Track results, share learnings and implement successful changes Balance quick improvements with longer term optimisation projects Data & Insight Identify conversion issues and opportunities across the customer journey Analyse funnels, customer behaviour and performance data Use tools like heatmaps, session recordings and analytics to generate insights Turn findings into clear test hypotheses and action plans Benchmark against competitors and industry best practice Cross Functional Collaboration Work closely with marketing, UX, development and trading teams Ensure tests are commercially valuable and technically achievable Support optimisation of landing pages, checkout flows and promotional campaigns Help improve customer experience, not just conversion metrics Manage CRO and personalisation tools and external vendors Support onboarding and implementation of new technology partners Ensure tools are working effectively and compliant with data privacy standards Stay informed on new CRO and experimentation technologies Reporting & Stakeholder Management Measure and report the commercial impact of CRO activity Present test results and recommendations to senior leadership Build business cases for future CRO investment and resources Work with finance and analytics teams on revenue attribution and reporting Develop personalisation strategies using customer and behavioural data Identify opportunities to scale successful tests through automation Explore AI and new optimisation technologies to improve performance Leadership Promote a strong testing and data driven culture Encourage best practice across e commerce and digital teams Manage priorities across multiple markets and projects Experience & Skills Strong experience in CRO, experimentation or e commerce optimisation Proven success running A/B testing programmes at scale Experience with tools such as Optimizely, VWO, AB Tasty or Dynamic Yield Strong knowledge of analytics platforms like GA4 or Adobe Analytics Experience working with UX, development and marketing teams Comfortable managing vendors and third party tools Experience with personalisation and audience segmentation is a plus Global or multi market e commerce experience preferred What's in it for me? Access bespoke development programmes designed and developed by our in house L&D team. Develop your expertise through our upskilling programme delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Access to on site barber. Refer a suitable candidate and get up to £1,000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. We are an equal opportunities employer. THG is proud to be a Disability Confident & Committed employer. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.

Senior Business Development Manager (Powders) - THG Manufacturing Division Location UK, Manchester Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Role: Senior Business Development Manager Brand / Business Unit: THG Nutrition Myprotein Reporting to: Chief Operating Officer Location: UK - (Travel to our ICON offices 1 day a week / Omega Warrington (Powders) site. About the role: We are seeking an ambitious and commercially driven Senior Business Development Manager to lead strategic growth initiatives across THG Nutrition, with a primary focus on expanding opportunities within Myprotein and our powder-based product portfolio. This role will be responsible for identifying and executing new business opportunities, driving revenue growth, building strategic partnerships, and developing go-to-market strategies that strengthen our leadership position within the global sports nutrition and wellness category. The successful candidate will combine strong commercial acumen, category expertise, and relationship management skills to unlock growth across retail, distribution, partnerships, and emerging channels while supporting the continued expansion of one of the world's leading nutrition brands. Key Responsibilities: Business Development & Revenue Growth: Identify, evaluate, and execute new commercial opportunities that drive revenue growth across THG Nutrition, with a strong emphasis on Myprotein and powder-based product categories. Develop and deliver strategic growth plans focused on expanding market share across domestic and international markets. Build and manage a robust pipeline of new business opportunities across retail, wholesale, strategic partnerships, and B2B channels. Lead negotiations for high-value commercial partnerships and long term strategic agreements. Category & Product Growth Strategy: Own commercial growth initiatives within the powder category, including protein powders, performance supplements, wellness powders, meal replacements, and adjacent nutrition products. Work cross functionally with product development teams to identify category gaps, market trends, and new product opportunities. Analyze market dynamics, competitor activity, and emerging consumer trends to inform business development priorities. Support innovation strategy by identifying whitespace opportunities within sports nutrition and functional wellness categories. Strategic Partnerships Establish and manage relationships with key strategic partners, distributors, retailers, gyms, marketplaces, and third party commercial partners. Identify opportunities for co branded partnerships and strategic collaborations that expand brand reach and customer acquisition. Develop partnership strategies that strengthen Myprotein's market position globally. Commercial Planning & Execution Build business cases for new opportunities, including forecasting, margin analysis, pricing strategy, and revenue projections. Partner closely with supply chain and operations teams to ensure commercial plans align with production capabilities and inventory planning. Support annual planning cycles by contributing to revenue forecasting and long term commercial strategy. Monitor commercial performance against KPIs and adjust strategies based on performance data. Cross Functional Leadership Collaborate with marketing, category management, product development, finance, operations, and supply chain teams to execute growth initiatives. Act as a senior commercial stakeholder across major business development projects and strategic initiatives. Present business opportunities, commercial recommendations, and growth strategies to senior leadership teams. Mentor and support junior team members where required, helping build broader commercial capability across the organization. Key Skills & Experience 7+ years experience in business development, commercial strategy, account management, or sales leadership. Strong experience within consumer goods, sports nutrition, health & wellness, supplements, FMCG, or e commerce sectors. Demonstrated track record of delivering significant revenue growth through strategic partnerships and new business initiatives. Strong understanding of nutrition categories, particularly protein powders, supplements, and performance nutrition. Experience managing complex commercial negotiations and large strategic partnerships. Advanced financial and commercial acumen with experience building business cases and forecasting. Strong stakeholder management skills with experience working across cross functional teams. Excellent presentation, communication, and negotiation abilities. Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our in house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Senior Business Development Manager (BFS) - THG Manufacturing Division Location UK, Manchester Job Type Full-time About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? National Account Manager - THG Manufacturing Reporting: Manufacturing Commercial Director Location: UK, however, travel will be required to Brighter Foods LL36 9LW & THG ICON, Manchester WA15 0AF THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. Brighter Foods, a leader in the development and manufacture of healthy snack bars and we are looking for someone to lead and grow our protein bar portfolio. About the role: We are seeking a dynamic and results-driven Business Development Manager National Account Manager (NAM) - BFS (Bars, Foods, Snacks) to lead and grow our national partnerships within the bar sector. This role focuses on driving sales, building strategic relationships, and increasing brand visibility across national and key regional BFS groups, premium independent groups, and other influential on trade accounts. Brighter Foods, a leader in the development and manufacture of healthy snack bars and we are looking for someone to lead and grow our protein bar portfolio. The Role: Lead, manage, and grow a portfolio of key national retail and convenience customers, with a focus on the protein and health bar categories Ownership & responsibility for the achievement of the key commercial objectives within a specified customer(s) and overall strategy by establishing and proactively managing relationships at multiple levels. Continual evaluation of customer product mix to drive improved profitability (PPU) incorporating initiatives from marketing such as complexity reduction and cost of product recommendation Development and ongoing management of customer joint business plans where relevant, ensuring that these are aligned to business priorities Build strong, long term relationships with buyers, category managers, and key decision makers within assigned accounts Management of customer relationships and internal relationships across multiple departments (commercial, technical, product development) to optimise results in a complex matrix structure Achieve agreed sales, volume, and profitability targets through effective planning, execution, and customer collaboration. Annually review customer account plans as part of the budgeting process for the following year. Implement an agreed promotional plan within defined trade investment budgets. Lead customer pricing, promotional planning, and contract negotiations to maximise profitability while ensuring competitive market positioning Work closely with marketing, NPD (New Product Development), operations, and supply chain teams to deliver tailored solutions for customers and ensure successful product launches. Provide accurate sales forecasts, demand planning inputs, and regular performance reports to the senior leadership team. Requirements: Proven experience in National Account Management, preferably within FMCG, food, health, or snacking categories. Background in managing major UK retailers (grocery multiples, convenience, discounters, or health channels) is highly desirable. Or working with food manufacturing services. Strong understanding of the health, wellness, and protein/snacking markets. Commercially driven with strong negotiation, relationship management, and P&L experience. Ability to work cross functionally, influencing internal and external stakeholders. Excellent communication, presentation, and organisational skills. Comfortable working in a fast paced, growth focused environment. Willingness to travel regularly within the UK. Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our in house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art onsite gym. Access to our onsite physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.