IT Service Analyst

Job Title: IT Service Management Analyst

Location: Newcastle

Purpose of Role

Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect.

Key Responsibilities

• Monitor IT budgets, perform variance analysis, and report risks/issues.
• Raise and track licensing issues for IT services and projects.
• Support procurement for services and license renewals (e.g., Microsoft).
• Handle Finance queries (forecasting, journals, recharges) and supplier escalations.
• Maintain accurate supplier details and payment records.
• Contribute to process improvements and IT governance standards.
• Support IT onboarding for new businesses/sites.

Skills & Experience

• Strong understanding of IT service and contractual processes
• Experience in budgeting, forecasting, and variance analysis.
• Excellent stakeholder management and communication skills.
• Analytical mindset with attention to detail.
• Keen interest in IT service deployment across a global organisation

This role comes with a strong benefits package / 4 days on site working / great career opportunities.