Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Position
As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.
What You'll Be Doing:
Providing second line Business Central support to users in multiple countries.
Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities.
Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards.
Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment
Conducting code reviews and ensure the quality and efficiency of the developed customizations.
Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders.
Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference.
Staying up-to-date with the latest trends and technologies related to Business Central.
Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system.
Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders
Requirements
What You'll Bring:
At least 8 years’ experience in a Business Central developer role.
Strong experience in troubleshooting issues in Microsoft Business Central.
Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later.
Experience enhancing & developing D365 Sales, Customer service and customer insights.
Proficiency in developing in the Microsoft Power Platform.
Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML)
Developing EDI or B2B trading workflows
Solid understanding of SQL databases and ability to write efficient database queries.
Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
Excellent communication skills and ability to work collaboratively in a team environment.
Detail-oriented with a strong commitment to delivering high-quality work.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.
Preferred Skills:
Knowledge of SSRS & PowerBI would be beneficial but not essential.
Solid understanding of SQL databases and ability to write efficient database queries
Experience with integration/middleware platforms (e.g. Boomi)
Understanding of software development methodologies and best practices.
Other information
Benefits:
KPI quarterly bonus scheme
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap.
What You'll Be Doing:
Providing second line Business Central support to users in multiple countries.
Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities.
Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards.
Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment
Conducting code reviews and ensure the quality and efficiency of the developed customizations.
Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders.
Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference.
Staying up-to-date with the latest trends and technologies related to Business Central.
Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system.
Ensuring adherence SLAs & OLA’s and provide excellent customer service to internal & external stakeholders
Requirements
What You'll Bring:
At least 8 years’ experience in a Business Central developer role.
Strong experience in troubleshooting issues in Microsoft Business Central.
Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later.
Experience enhancing & developing D365 Sales, Customer service and customer insights.
Proficiency in developing in the Microsoft Power Platform.
Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML)
Developing EDI or B2B trading workflows
Solid understanding of SQL databases and ability to write efficient database queries.
Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
Excellent communication skills and ability to work collaboratively in a team environment.
Detail-oriented with a strong commitment to delivering high-quality work.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management.
Preferred Skills:
Knowledge of SSRS & PowerBI would be beneficial but not essential.
Solid understanding of SQL databases and ability to write efficient database queries
Experience with integration/middleware platforms (e.g. Boomi)
Understanding of software development methodologies and best practices.
Other information
Benefits:
KPI quarterly bonus scheme
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Position
As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:
Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)
Global lead for the vendor but responsible to deliver on set territory, UK&I
Plan growth strategies and support marketing events
Create GTM strategy regionally and support local Product Managers to execute
Invoice a minimum of £30k in MDF for the vendor quarterly
Maintain NR % Growth according to company budget every year, i.e. 15%+
Increase the company’s success and develop a sustainable strategy within your category
Proactively manage the vendor relationship
Identify suspects, prospects and drive deal registrations
Organise enablement sessions with resellers and support local product managers to do so
Engage regularly with top customers for your vendor
Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales
Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities
Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing
Strategic planning, development, and management of the respective category with a clear 3-year roadmap
Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors)
Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder
Arrange sales and technical training (promote USP)
Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets
Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners
Identify, qualify and on-board new strategic partners and effectively manage the deal registration process
Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement
Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction
Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP)
Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.)
Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit
Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors
Build and develop a solid reoccurring channel of business for both the vendor and QBS
Define, monitor and control of the category relevant KPIs to achieve the OKRs
Keep up to date with knowledge of the company’s product portfolio
To work within a team and ensure a pleasant working environment
To continually keep abreast of new procedures and implement when necessary
Any other tasks that may occur from day to day within the department
Requirements
What You'll Bring:
2-3 years’ experience in product management or similar roles
Knowledge of the market and industry
Proven track record exceeding sales targets gained in a similar environment
Experience and proven ability on analysis, positioning, promoting vendor products to market
Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers
Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues
Great people/collaborative skills paired with a high level of assertiveness
Proficient with Microsoft office
Other information
Benefits:
£54,633 per annum
Discretionary bonus scheme
Excellent contributory pension scheme
Private medical insurance
Healthcare scheme
Cycle to Work scheme
Life cover
Online retails discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
23/03/2026
Full time
Position
As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:
Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)
Global lead for the vendor but responsible to deliver on set territory, UK&I
Plan growth strategies and support marketing events
Create GTM strategy regionally and support local Product Managers to execute
Invoice a minimum of £30k in MDF for the vendor quarterly
Maintain NR % Growth according to company budget every year, i.e. 15%+
Increase the company’s success and develop a sustainable strategy within your category
Proactively manage the vendor relationship
Identify suspects, prospects and drive deal registrations
Organise enablement sessions with resellers and support local product managers to do so
Engage regularly with top customers for your vendor
Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales
Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities
Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing
Strategic planning, development, and management of the respective category with a clear 3-year roadmap
Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors)
Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder
Arrange sales and technical training (promote USP)
Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets
Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners
Identify, qualify and on-board new strategic partners and effectively manage the deal registration process
Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement
Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction
Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP)
Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.)
Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit
Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors
Build and develop a solid reoccurring channel of business for both the vendor and QBS
Define, monitor and control of the category relevant KPIs to achieve the OKRs
Keep up to date with knowledge of the company’s product portfolio
To work within a team and ensure a pleasant working environment
To continually keep abreast of new procedures and implement when necessary
Any other tasks that may occur from day to day within the department
Requirements
What You'll Bring:
2-3 years’ experience in product management or similar roles
Knowledge of the market and industry
Proven track record exceeding sales targets gained in a similar environment
Experience and proven ability on analysis, positioning, promoting vendor products to market
Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers
Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues
Great people/collaborative skills paired with a high level of assertiveness
Proficient with Microsoft office
Other information
Benefits:
£54,633 per annum
Discretionary bonus scheme
Excellent contributory pension scheme
Private medical insurance
Healthcare scheme
Cycle to Work scheme
Life cover
Online retails discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Position
The Account Executive based at our offices in Ealing will be responsible for the following:
Build trust and rapport with partners to exercise cross-sell opportunities
Proactively make one hours of outbound calls daily to lapsed and potential customers
Work with the Sales Manager to strategically attract a wider target market
Create/generate new leads of your own
Provide partner feedback to the business and assist with the creation of ongoing partner engagement initiatives
Maintain existing revenue by cultivating strong relationships with existing partners
Account management of House Accounts, including mapping customer accounts and conducting gap analysis
Nurture and re-engage any leads not ready for sale
Onboard new partners and assist with account set up and partner relations
Be proactive, with outbound calls/emails, ensure you are profiling effectively, generating opportunities and building business relationships
Negotiate terms and pricing/discounts with customers
Provide weekly report and updates on pipeline
Ensure that you achieve your targets whilst increasing turnover and margin
Ensure shortfalls in targets are highlighted, discussed and remedied at the earliest opportunity
Accurately generate quotes, follow up/chase/negotiate/revise/close and process sales order accordingly for specific partners when required
Process and management of sales orders accurately
Provide customer orders to purchasing for ordering
Chase ETA’s through purchasing and directly and liaise with customers
Respond to customer complaints in a professional manner
Ensure that data within the CRM is correct and up to date
Manage and maintain the relationship of existing and new leads
Requirements
What you'll bring:
Minimum of 24 months sales experience in one of the following environments: call centre, face-to-face, telesales and account management
Strong interpersonal and excellent telephone communication skills, with the ability to communicate at all levels
Positive, proactive self-starter, with a ‘can do’ attitude.
Ability to work, manage, exceed targets and close.
Experience in pipeline management and KPI targets.
Proficient with Microsoft office and computer literate.
Experience/knowledge within the IT/Software sector
Other information
Benefits:
£32,000 - £34,000
Commission
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
The role is a mix of 2 home working days and 3 office-based days, candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00am – 5.30pm Monday to Friday.
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
The Account Executive based at our offices in Ealing will be responsible for the following:
Build trust and rapport with partners to exercise cross-sell opportunities
Proactively make one hours of outbound calls daily to lapsed and potential customers
Work with the Sales Manager to strategically attract a wider target market
Create/generate new leads of your own
Provide partner feedback to the business and assist with the creation of ongoing partner engagement initiatives
Maintain existing revenue by cultivating strong relationships with existing partners
Account management of House Accounts, including mapping customer accounts and conducting gap analysis
Nurture and re-engage any leads not ready for sale
Onboard new partners and assist with account set up and partner relations
Be proactive, with outbound calls/emails, ensure you are profiling effectively, generating opportunities and building business relationships
Negotiate terms and pricing/discounts with customers
Provide weekly report and updates on pipeline
Ensure that you achieve your targets whilst increasing turnover and margin
Ensure shortfalls in targets are highlighted, discussed and remedied at the earliest opportunity
Accurately generate quotes, follow up/chase/negotiate/revise/close and process sales order accordingly for specific partners when required
Process and management of sales orders accurately
Provide customer orders to purchasing for ordering
Chase ETA’s through purchasing and directly and liaise with customers
Respond to customer complaints in a professional manner
Ensure that data within the CRM is correct and up to date
Manage and maintain the relationship of existing and new leads
Requirements
What you'll bring:
Minimum of 24 months sales experience in one of the following environments: call centre, face-to-face, telesales and account management
Strong interpersonal and excellent telephone communication skills, with the ability to communicate at all levels
Positive, proactive self-starter, with a ‘can do’ attitude.
Ability to work, manage, exceed targets and close.
Experience in pipeline management and KPI targets.
Proficient with Microsoft office and computer literate.
Experience/knowledge within the IT/Software sector
Other information
Benefits:
£32,000 - £34,000
Commission
Excellent contributory pension scheme
Private Medical Insurance
Healthcare scheme
Cycle to work scheme
Life cover
Online retail discounts
Full training and development programme
The role is a mix of 2 home working days and 3 office-based days, candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00am – 5.30pm Monday to Friday.
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 13 February 2026
About the role
The Delivery Manager plays a play a key enabling role in the successful delivery of digital solutions and services within the organisation. Sitting within the Product team, the role is responsible for driving requirements, capture, technical estimation and design, software engineering delivery, release and support for the development, ongoing enhancement and optimisation of products and services. The Delivery Manager ensures that their cross-functional team is well-supported, delivery is predictable, and that work is aligned with business priorities, and that processes and procedures are continually optimised to provide on-going value to the business. You will have a wide range of responsibilities in the following areas:
Planning and delivery management
Team support and facilitation
Stakeholder and communication management
Continuous improvement
About you
Educated to degree level or equivalent and evidence of relevant continued professional development in engineering, computer science or other equivalent technical disciplines
Experience of working in a software development, engineering or other related technical field is essential – ideally in a SaaS or web-based application environment.
Successful track record in delivering digital services to end-users and experience of working in fast-paced complex technical delivery environments.
Experienced in working with both new and legacy systems, and in maintaining a complex matrix of products and services.
Experience ideally in a highly regulated sector.
Familiar with agile and lean development methodologies and practices, and proven technical project management experience.
Strong planning and organising skills, with a strong focus on prioritisation and ability to identify trade-offs and decisions to others.
Embraces change and can effectively lead others through uncertainty.
Exceptional relationship builder who can work at all levels of the organisation to understand different perspectives, influence change and drive towards an impactful solution. Must be comfortable to challenge others’ thinking in a respectful way and be prepared to say “no” more often than “yes” to keep focussed on the most impactful priorities.
Strong critical thinking, problem-solving and troubleshooting skills. Highly analytical and able to integrate multiple data sources to form a view/opinion.
Strong result-focus and a proactive, hands-on approach, used to working in a fast moving/evolving environment and is able to engender a sense of urgency in others.
An articulate and impactful communicator who can ask challenging questions using a wide basis of technical knowledge and who can share highly technical information in an easy-to-understand way to business stakeholders and less experienced team members.
Strong customer focus with a desire to ensure that our future products and services make it simpler and easier to do business with Trinity
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
30/01/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 13 February 2026
About the role
The Delivery Manager plays a play a key enabling role in the successful delivery of digital solutions and services within the organisation. Sitting within the Product team, the role is responsible for driving requirements, capture, technical estimation and design, software engineering delivery, release and support for the development, ongoing enhancement and optimisation of products and services. The Delivery Manager ensures that their cross-functional team is well-supported, delivery is predictable, and that work is aligned with business priorities, and that processes and procedures are continually optimised to provide on-going value to the business. You will have a wide range of responsibilities in the following areas:
Planning and delivery management
Team support and facilitation
Stakeholder and communication management
Continuous improvement
About you
Educated to degree level or equivalent and evidence of relevant continued professional development in engineering, computer science or other equivalent technical disciplines
Experience of working in a software development, engineering or other related technical field is essential – ideally in a SaaS or web-based application environment.
Successful track record in delivering digital services to end-users and experience of working in fast-paced complex technical delivery environments.
Experienced in working with both new and legacy systems, and in maintaining a complex matrix of products and services.
Experience ideally in a highly regulated sector.
Familiar with agile and lean development methodologies and practices, and proven technical project management experience.
Strong planning and organising skills, with a strong focus on prioritisation and ability to identify trade-offs and decisions to others.
Embraces change and can effectively lead others through uncertainty.
Exceptional relationship builder who can work at all levels of the organisation to understand different perspectives, influence change and drive towards an impactful solution. Must be comfortable to challenge others’ thinking in a respectful way and be prepared to say “no” more often than “yes” to keep focussed on the most impactful priorities.
Strong critical thinking, problem-solving and troubleshooting skills. Highly analytical and able to integrate multiple data sources to form a view/opinion.
Strong result-focus and a proactive, hands-on approach, used to working in a fast moving/evolving environment and is able to engender a sense of urgency in others.
An articulate and impactful communicator who can ask challenging questions using a wide basis of technical knowledge and who can share highly technical information in an easy-to-understand way to business stakeholders and less experienced team members.
Strong customer focus with a desire to ensure that our future products and services make it simpler and easier to do business with Trinity
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop support. Position Responsibilities and Functions a. Provide first/second level contact and problem resolution for customer issues. b. Work with Third Party Vendors to remediate complex AV issues as needed. c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents. e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f. Should have basic knowledge of Mac operating system, to support Apple PC users. g. Install, upgrade, support and troubleshoot for printers, computer hardware. h. Performs general preventative maintenance tasks on computers, laptops, printers. i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software. k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months' years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment.
01/04/2026
Contractor
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop support. Position Responsibilities and Functions a. Provide first/second level contact and problem resolution for customer issues. b. Work with Third Party Vendors to remediate complex AV issues as needed. c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents. e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f. Should have basic knowledge of Mac operating system, to support Apple PC users. g. Install, upgrade, support and troubleshoot for printers, computer hardware. h. Performs general preventative maintenance tasks on computers, laptops, printers. i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software. k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months' years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment.
Oracle Systems Administration Manager (Oracle Fusion) - Contract Oracle Systems Administration Manager to lead the strategic oversight, governance, and performance of an enterprise-scale Oracle Fusion Cloud platform within a complex public sector environment. This is a senior, hands-on leadership role focused on ensuring platform stability, performance optimisation, service excellence, and continuous improvement across critical Back Office systems. We need a senior Oracle professional with a strong track record in platform governance, service delivery, and stakeholder engagement Essential Skills & Experience Proven experience managing Oracle Fusion Cloud (ERP/HCM/Financials) environments Strong background in Oracle system administration, governance, and configuration management Experience working within ITIL frameworks and service-led environments Demonstrated capability managing major incidents, SLAs, KPIs, and service performance Experience managing third-party/managed service providers Strong understanding of monitoring, performance tuning, and system resilience Experience overseeing change & release cycles, including quarterly Oracle updates Excellent stakeholder management skills, including senior leadership engagement Proven leadership experience managing and developing high-performing teams In this role you will Lead governance, configuration, and ongoing management of the Oracle Fusion platform, ensuring alignment with ITIL best practices Drive platform performance, scalability, and resilience to minimise downtime and ensure high service availability Oversee proactive monitoring strategies (logs, metrics, alerts) to anticipate and prevent incidents Manage major incidents, outages, and escalations, ensuring effective communication and robust root cause analysis (RCA) Own service performance against SLAs/KPIs, driving continuous improvement across support operations Manage and hold external Managed Service Providers accountable for delivery and SLA adherence Provide strategic reporting on system performance, trends, and risks to senior stakeholders Lead resource planning to ensure continuity of service and effective operational support Oversee change and release management, including Oracle quarterly updates and regression testing Ensure all system documentation (CWB, SDD, process maps) is maintained to a high standard Act as the SME for Oracle System Administration, mentoring and developing internal capability Collaborate with cross-functional teams to ensure system integrity, optimisation, and roadmap delivery Manage system-related budgets, licensing, and cost optimisation This role is Inside IR35 , with Hybrid working : 2 days onsite initially (with potential to move fully remote)
01/04/2026
Contractor
Oracle Systems Administration Manager (Oracle Fusion) - Contract Oracle Systems Administration Manager to lead the strategic oversight, governance, and performance of an enterprise-scale Oracle Fusion Cloud platform within a complex public sector environment. This is a senior, hands-on leadership role focused on ensuring platform stability, performance optimisation, service excellence, and continuous improvement across critical Back Office systems. We need a senior Oracle professional with a strong track record in platform governance, service delivery, and stakeholder engagement Essential Skills & Experience Proven experience managing Oracle Fusion Cloud (ERP/HCM/Financials) environments Strong background in Oracle system administration, governance, and configuration management Experience working within ITIL frameworks and service-led environments Demonstrated capability managing major incidents, SLAs, KPIs, and service performance Experience managing third-party/managed service providers Strong understanding of monitoring, performance tuning, and system resilience Experience overseeing change & release cycles, including quarterly Oracle updates Excellent stakeholder management skills, including senior leadership engagement Proven leadership experience managing and developing high-performing teams In this role you will Lead governance, configuration, and ongoing management of the Oracle Fusion platform, ensuring alignment with ITIL best practices Drive platform performance, scalability, and resilience to minimise downtime and ensure high service availability Oversee proactive monitoring strategies (logs, metrics, alerts) to anticipate and prevent incidents Manage major incidents, outages, and escalations, ensuring effective communication and robust root cause analysis (RCA) Own service performance against SLAs/KPIs, driving continuous improvement across support operations Manage and hold external Managed Service Providers accountable for delivery and SLA adherence Provide strategic reporting on system performance, trends, and risks to senior stakeholders Lead resource planning to ensure continuity of service and effective operational support Oversee change and release management, including Oracle quarterly updates and regression testing Ensure all system documentation (CWB, SDD, process maps) is maintained to a high standard Act as the SME for Oracle System Administration, mentoring and developing internal capability Collaborate with cross-functional teams to ensure system integrity, optimisation, and roadmap delivery Manage system-related budgets, licensing, and cost optimisation This role is Inside IR35 , with Hybrid working : 2 days onsite initially (with potential to move fully remote)
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/04/2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Customer Insights Specialist Location: Shoreditch (Hybrid - 2 to 3 days per week onsite) Duration: 12 months contract initially Max. Budget: £38k per annum + paid holidays + pension or £198 per day Inside IR35 The Opportunity: The Customer Insights Specialist plays a critical role in shaping customer-led decision-making within the International Product Marketing team. This role owns the day-to-day execution of customer research projects - turning complex data into clear, compelling insights that influence product and marketing strategy across regions. Reporting to the Marketing Research Manager, you will partner closely with internal stakeholders and external research agencies to design, deliver, and synthesize high-impact research. You'll be trusted to connect the dots across multiple data sources and translate findings into actionable stories for senior leaders and cross-functional teams. This is an ideal opportunity for a hands-on researcher who enjoys working end-to-end, thrives in a fast-moving, international environment, and wants their insights to directly shape business outcomes. What You Will Do: Lead the design and execution of customer research projects aligned to key business priorities, working with internal partners and external agencies Develop research briefs, questionnaires, and discussion guides across quantitative and qualitative methodologies Analyse and synthesize findings from primary research, third party sources, and product/behavioural data Distil complex, multi-source data into clear, actionable insights and compelling narratives Present insights confidently to diverse stakeholder audiences, including business unit and regional marketing leaders Identify the most relevant data sources needed to answer key business questions and inform decision making. What You Will Need to Succeed: 3+ years' experience in a research or insights agency, with hands on experience across both quantitative and qualitative methods Proven experience managing research projects end to end-from brief and questionnaire design through to analysis and storytelling Strong capability in insight synthesis, combining research findings with secondary, behavioural, or transactional data Excellent analytical skills with the ability to simplify complex datasets into clear, relevant recommendations Experience working on multi country or multi market research projects Comfortable rolling up your sleeves and working directly with raw data when needed A collaborative mindset, with a track record of partnering effectively with highly technical and analytical teams Strong written, verbal, and presentation skills Fluency in an additional language is a plus. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
01/04/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Customer Insights Specialist Location: Shoreditch (Hybrid - 2 to 3 days per week onsite) Duration: 12 months contract initially Max. Budget: £38k per annum + paid holidays + pension or £198 per day Inside IR35 The Opportunity: The Customer Insights Specialist plays a critical role in shaping customer-led decision-making within the International Product Marketing team. This role owns the day-to-day execution of customer research projects - turning complex data into clear, compelling insights that influence product and marketing strategy across regions. Reporting to the Marketing Research Manager, you will partner closely with internal stakeholders and external research agencies to design, deliver, and synthesize high-impact research. You'll be trusted to connect the dots across multiple data sources and translate findings into actionable stories for senior leaders and cross-functional teams. This is an ideal opportunity for a hands-on researcher who enjoys working end-to-end, thrives in a fast-moving, international environment, and wants their insights to directly shape business outcomes. What You Will Do: Lead the design and execution of customer research projects aligned to key business priorities, working with internal partners and external agencies Develop research briefs, questionnaires, and discussion guides across quantitative and qualitative methodologies Analyse and synthesize findings from primary research, third party sources, and product/behavioural data Distil complex, multi-source data into clear, actionable insights and compelling narratives Present insights confidently to diverse stakeholder audiences, including business unit and regional marketing leaders Identify the most relevant data sources needed to answer key business questions and inform decision making. What You Will Need to Succeed: 3+ years' experience in a research or insights agency, with hands on experience across both quantitative and qualitative methods Proven experience managing research projects end to end-from brief and questionnaire design through to analysis and storytelling Strong capability in insight synthesis, combining research findings with secondary, behavioural, or transactional data Excellent analytical skills with the ability to simplify complex datasets into clear, relevant recommendations Experience working on multi country or multi market research projects Comfortable rolling up your sleeves and working directly with raw data when needed A collaborative mindset, with a track record of partnering effectively with highly technical and analytical teams Strong written, verbal, and presentation skills Fluency in an additional language is a plus. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Job Title: Functional Consultant - Oracle HCM Workforce Management Location: Remote/London (Client site) - mostly remote, with some on-site requirements Clearance: Active SC clearance required Our Client, is hiring for a Functional Consultant to join a vital project. This role offers the chance to work on impactful Oracle HCM Cloud solutions, supporting workforce management, absence, and time and labour modules. What you'll be doing: * Lead end-to-end functional delivery of Oracle HCM Workforce Management solutions * Support implementations and enhancements across Workforce Management, Absence Management, and Time and Labour modules * Engage with business stakeholders to gather, document, and translate requirements into functional designs and configurations * Configure Oracle HCM Cloud modules aligned with business needs and best practices * Support data validation, testing (SIT/UAT), and production deployment activities * Provide guidance during post-go-live, including issue resolution and process optimisation * Produce functional documentation such as design documents, process flows, and user guides * Collaborate with technical teams, project managers, and HR/IT stakeholders * Support change management activities and deliver end-user training where needed What you'll bring: * Proven experience delivering Oracle HCM Cloud solutions in a consulting or enterprise environment * Strong functional knowledge of Oracle HCM Workforce Management, Absence Management, and Time and Labour modules * Experience across the full project life cycle: requirements gathering, functional design, configuration, testing, and go-live support * Ability to analyse complex workforce processes and recommend scalable solutions * Excellent stakeholder management and communication skills * Comfortable working independently and within project teams Nice to have: * Functional experience with Oracle Workforce Scheduling Required skills & experience: * Active SC clearance This is a fantastic opportunity to contribute to a high-profile project supporting national security. If you meet the criteria and are ready to make an impact, we'd love to hear from you! Apply now to join a dynamic team working on a critical government project.
01/04/2026
Contractor
Job Title: Functional Consultant - Oracle HCM Workforce Management Location: Remote/London (Client site) - mostly remote, with some on-site requirements Clearance: Active SC clearance required Our Client, is hiring for a Functional Consultant to join a vital project. This role offers the chance to work on impactful Oracle HCM Cloud solutions, supporting workforce management, absence, and time and labour modules. What you'll be doing: * Lead end-to-end functional delivery of Oracle HCM Workforce Management solutions * Support implementations and enhancements across Workforce Management, Absence Management, and Time and Labour modules * Engage with business stakeholders to gather, document, and translate requirements into functional designs and configurations * Configure Oracle HCM Cloud modules aligned with business needs and best practices * Support data validation, testing (SIT/UAT), and production deployment activities * Provide guidance during post-go-live, including issue resolution and process optimisation * Produce functional documentation such as design documents, process flows, and user guides * Collaborate with technical teams, project managers, and HR/IT stakeholders * Support change management activities and deliver end-user training where needed What you'll bring: * Proven experience delivering Oracle HCM Cloud solutions in a consulting or enterprise environment * Strong functional knowledge of Oracle HCM Workforce Management, Absence Management, and Time and Labour modules * Experience across the full project life cycle: requirements gathering, functional design, configuration, testing, and go-live support * Ability to analyse complex workforce processes and recommend scalable solutions * Excellent stakeholder management and communication skills * Comfortable working independently and within project teams Nice to have: * Functional experience with Oracle Workforce Scheduling Required skills & experience: * Active SC clearance This is a fantastic opportunity to contribute to a high-profile project supporting national security. If you meet the criteria and are ready to make an impact, we'd love to hear from you! Apply now to join a dynamic team working on a critical government project.
Cloud/DevOps Manager Richmond, London (Hybrid - typically 2 days per week), 9 day a working week a fortnight £90,000 - £105,000 + discretionary bonus A fast-growing pet nutrition and technology business is looking for a Cloud Infrastructure Manager to help shape the next phase of its cloud platform and infrastructure capability. Over the past 18 months, the technology leadership team has stabilised a complex infrastructure environment with the support of external partners. With those foundations in place, the focus is now on building a stronger internal DevOps and cloud capability and improving the way infrastructure supports engineering teams. This role combines technical leadership with hands-on engineering, leading a small DevOps team while helping guide the architecture, reliability, and security of the organisation's AWS environment. You'll work closely with software engineering teams to improve platform architecture, infrastructure practices, and cloud reliability, while helping define a clear path forward for the infrastructure function. Key responsibilities Lead and support a small DevOps/infrastructure team Improve cloud architecture, resilience, and operational reliability Drive best practices around Infrastructure as Code and automation Partner with engineering teams to improve ways of working across platform and development Support the organisation's security maturity journey, including Cyber Essentials+ and longer-term ISO27001 goals Help shape the future roadmap for cloud infrastructure as the business continues to scale Tech environment AWS Terraform CI/CD and cloud-native infrastructure The team are looking for a strong cloud generalist with experience across DevOps and platform engineering. This role would suit a Senior or Lead DevOps/Platform Engineer looking to move into management, or someone already leading a small team who still enjoys being technically involved. Package & benefits £90k-£105k salary + discretionary bonus Hybrid working (typically 2 days per week in Richmond) 9-day fortnight - the company closes every other Friday Private health insurance Work abroad up to 2 weeks every 6 months Enhanced parental leave and learning & development support
01/04/2026
Full time
Cloud/DevOps Manager Richmond, London (Hybrid - typically 2 days per week), 9 day a working week a fortnight £90,000 - £105,000 + discretionary bonus A fast-growing pet nutrition and technology business is looking for a Cloud Infrastructure Manager to help shape the next phase of its cloud platform and infrastructure capability. Over the past 18 months, the technology leadership team has stabilised a complex infrastructure environment with the support of external partners. With those foundations in place, the focus is now on building a stronger internal DevOps and cloud capability and improving the way infrastructure supports engineering teams. This role combines technical leadership with hands-on engineering, leading a small DevOps team while helping guide the architecture, reliability, and security of the organisation's AWS environment. You'll work closely with software engineering teams to improve platform architecture, infrastructure practices, and cloud reliability, while helping define a clear path forward for the infrastructure function. Key responsibilities Lead and support a small DevOps/infrastructure team Improve cloud architecture, resilience, and operational reliability Drive best practices around Infrastructure as Code and automation Partner with engineering teams to improve ways of working across platform and development Support the organisation's security maturity journey, including Cyber Essentials+ and longer-term ISO27001 goals Help shape the future roadmap for cloud infrastructure as the business continues to scale Tech environment AWS Terraform CI/CD and cloud-native infrastructure The team are looking for a strong cloud generalist with experience across DevOps and platform engineering. This role would suit a Senior or Lead DevOps/Platform Engineer looking to move into management, or someone already leading a small team who still enjoys being technically involved. Package & benefits £90k-£105k salary + discretionary bonus Hybrid working (typically 2 days per week in Richmond) 9-day fortnight - the company closes every other Friday Private health insurance Work abroad up to 2 weeks every 6 months Enhanced parental leave and learning & development support
IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.
01/04/2026
Full time
IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.
Position: Integration Manager Location: Remote (1 day per week onsite in Bristol) Day Rate: Market Rate SC Clearance Required / SC Eligible Join a leading global consultancy on a high-profile defence programme, where you'll play a key role in delivering complex system integrations across a mission-critical environment. This is an opportunity for an experienced Integration Manager with deep IBM webMethods expertise to shape robust, secure, and scalable integration solutions. What you'll be doing Designing and delivering integrations across applications, databases, and third-party services Performing data mapping, transformation, and optimisation of integration workflow Monitoring, troubleshooting, and enhancing system performance and reliability Collaborating with developers, analysts, and key stakeholders Documenting integration processes and best practices Building and maintaining services on webMethods Integration Server Designing REST and SOAP APIs using IBM webMethods What you'll bring Strong hands-on experience with IBM webMethods (Integration Server, Designer/Developer, API Gateway) Solid understanding of REST/SOAP services, JSON, XML, and flat-file processing Experience with flow services, pipelines, and basic programming logic (Java beneficial) Good database knowledge (SQL, JDBC) Strong grasp of middleware, APIs, and system integration principles Bonus: Experience with Maximo or Oracle platforms To learn more, please do reach out to Tom Royston via email on
01/04/2026
Contractor
Position: Integration Manager Location: Remote (1 day per week onsite in Bristol) Day Rate: Market Rate SC Clearance Required / SC Eligible Join a leading global consultancy on a high-profile defence programme, where you'll play a key role in delivering complex system integrations across a mission-critical environment. This is an opportunity for an experienced Integration Manager with deep IBM webMethods expertise to shape robust, secure, and scalable integration solutions. What you'll be doing Designing and delivering integrations across applications, databases, and third-party services Performing data mapping, transformation, and optimisation of integration workflow Monitoring, troubleshooting, and enhancing system performance and reliability Collaborating with developers, analysts, and key stakeholders Documenting integration processes and best practices Building and maintaining services on webMethods Integration Server Designing REST and SOAP APIs using IBM webMethods What you'll bring Strong hands-on experience with IBM webMethods (Integration Server, Designer/Developer, API Gateway) Solid understanding of REST/SOAP services, JSON, XML, and flat-file processing Experience with flow services, pipelines, and basic programming logic (Java beneficial) Good database knowledge (SQL, JDBC) Strong grasp of middleware, APIs, and system integration principles Bonus: Experience with Maximo or Oracle platforms To learn more, please do reach out to Tom Royston via email on
a text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. By combining deep industry expertise with advanced technology advisory capabilities, we help Global 2000 organisations transform operations, modernise platforms, and deliver measurable outcomes at scale. Now, we're looking for a consulting leader to help shape the future of manufacturing and industrial transformation. Could it be you? About the role As a Consulting Manager - Manufacturing , you will make an impact by leading large scale transformation programmes for global manufacturing and industrial clients. You will own delivery across digital manufacturing, supply chain, operations, and B2B commerce , while shaping solutions, strengthening client relationships, and contributing to business development and practice growth. You will be a key member of Cognizant Consulting's Manufacturing practice, working closely with senior client stakeholders, partners, and cross functional delivery teams. In this role, you will: Act as a trusted advisor and primary consulting contact for senior client stakeholders, shaping program vision, scope, and operating models Lead multi workstream transformation programmes , overseeing analysis, solution design, and deployment while managing scope, risk, and dependencies Apply Cognizant consulting methodologies to deliver high quality, governance compliant outcomes across complex engagements Drive commercial and business development activities , including opportunity identification, proposal development, solution shaping, and client orals Lead, mentor, and develop high performing consulting teams , fostering a collaborative culture and building long term capability within the practice Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position , requiring time in a client or Cognizant office in London . The working arrangements for this role are accurate as of the date of posting and may change based on project and client requirements. We will always be clear about role expectations. What you must have to be considered: Extensive experience delivering manufacturing, supply chain, or B2B commerce transformation programmes , within consulting or industry environments Strong consulting skillset, including solution shaping, storytelling, and executive level communication Proven ability to lead and manage cross functional, multi disciplinary teams Solid understanding of enterprise platforms such as SAP, Salesforce, ServiceNow, or Microsoft Dynamics , and how they are applied in manufacturing contexts Strong commercial acumen and stakeholder management capability Agile Product Owner, Scrum Master, or equivalent Agile certification These will help you succeed: Deep expertise in a specific manufacturing sub sector (e.g. industrial manufacturing, process manufacturing, heavy equipment, off highway) Experience building thought leadership , points of view, or reusable consulting assets Exposure to partner ecosystems and joint solution delivery models A passion for innovation, continuous improvement, and practice development We're excited to meet consulting leaders who thrive in complex environments, enjoy shaping transformation agendas, and are motivated to deliver meaningful impact for manufacturing clients. Don't hesitate to apply-even if you meet most, but not all, of the requirements.
01/04/2026
Full time
a text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. By combining deep industry expertise with advanced technology advisory capabilities, we help Global 2000 organisations transform operations, modernise platforms, and deliver measurable outcomes at scale. Now, we're looking for a consulting leader to help shape the future of manufacturing and industrial transformation. Could it be you? About the role As a Consulting Manager - Manufacturing , you will make an impact by leading large scale transformation programmes for global manufacturing and industrial clients. You will own delivery across digital manufacturing, supply chain, operations, and B2B commerce , while shaping solutions, strengthening client relationships, and contributing to business development and practice growth. You will be a key member of Cognizant Consulting's Manufacturing practice, working closely with senior client stakeholders, partners, and cross functional delivery teams. In this role, you will: Act as a trusted advisor and primary consulting contact for senior client stakeholders, shaping program vision, scope, and operating models Lead multi workstream transformation programmes , overseeing analysis, solution design, and deployment while managing scope, risk, and dependencies Apply Cognizant consulting methodologies to deliver high quality, governance compliant outcomes across complex engagements Drive commercial and business development activities , including opportunity identification, proposal development, solution shaping, and client orals Lead, mentor, and develop high performing consulting teams , fostering a collaborative culture and building long term capability within the practice Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position , requiring time in a client or Cognizant office in London . The working arrangements for this role are accurate as of the date of posting and may change based on project and client requirements. We will always be clear about role expectations. What you must have to be considered: Extensive experience delivering manufacturing, supply chain, or B2B commerce transformation programmes , within consulting or industry environments Strong consulting skillset, including solution shaping, storytelling, and executive level communication Proven ability to lead and manage cross functional, multi disciplinary teams Solid understanding of enterprise platforms such as SAP, Salesforce, ServiceNow, or Microsoft Dynamics , and how they are applied in manufacturing contexts Strong commercial acumen and stakeholder management capability Agile Product Owner, Scrum Master, or equivalent Agile certification These will help you succeed: Deep expertise in a specific manufacturing sub sector (e.g. industrial manufacturing, process manufacturing, heavy equipment, off highway) Experience building thought leadership , points of view, or reusable consulting assets Exposure to partner ecosystems and joint solution delivery models A passion for innovation, continuous improvement, and practice development We're excited to meet consulting leaders who thrive in complex environments, enjoy shaping transformation agendas, and are motivated to deliver meaningful impact for manufacturing clients. Don't hesitate to apply-even if you meet most, but not all, of the requirements.
Business Development Manager role for a fast-growing Battery Storage developer Your new company Working for a PE-backed, battery storage developer, with assets in 4 European countries, this role will be operationally involved, leading on business development strategies, and optimising performance across the business. The company is focused on working with large-scale corporations all over the world. Your new role The purpose of this role is to work with senior leaders in the business to really understand the success of projects and influence the development and implementation of processes to improve customer offering and build the sales pipeline. Duties Analysing and entering selected new market segmentsBusiness partneringReporting on project performanceStrategic presentation of financial information to operational business partners, senior exec team and new customersDriving revenue growth and analysing contracts including pricing strategiesDesign of business communication processes. What you'll need to succeed You will ideally come from a business development, commercial or finance background with the ability to analyse, interpret and present financial and operational information as well as challenge the operational performance of assets. Experience in renewable energy, construction or engineering will be essential for the role. What you'll get in return You will get the opportunity to join a really relevant business at a time when they are experiencing growth in a newly created role. You will therefore work closely with Heads of departments and be working in a position with loads of growth opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
01/04/2026
Full time
Business Development Manager role for a fast-growing Battery Storage developer Your new company Working for a PE-backed, battery storage developer, with assets in 4 European countries, this role will be operationally involved, leading on business development strategies, and optimising performance across the business. The company is focused on working with large-scale corporations all over the world. Your new role The purpose of this role is to work with senior leaders in the business to really understand the success of projects and influence the development and implementation of processes to improve customer offering and build the sales pipeline. Duties Analysing and entering selected new market segmentsBusiness partneringReporting on project performanceStrategic presentation of financial information to operational business partners, senior exec team and new customersDriving revenue growth and analysing contracts including pricing strategiesDesign of business communication processes. What you'll need to succeed You will ideally come from a business development, commercial or finance background with the ability to analyse, interpret and present financial and operational information as well as challenge the operational performance of assets. Experience in renewable energy, construction or engineering will be essential for the role. What you'll get in return You will get the opportunity to join a really relevant business at a time when they are experiencing growth in a newly created role. You will therefore work closely with Heads of departments and be working in a position with loads of growth opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do : Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Creative technology enabling the business to deliver on their requirements. Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Govern the usage of the Digital Asset Management platfrom (DAM) within the business, managing the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of the DAM in the business. Advise on DAM best practice including metadata, tagging, retention policies, usage rights, etc. Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Support our DAM vendor partnerships & ensures tooling remains best-in-class Ensure Technology Stack for asset management adheres to Compliance & Policy Requirement s Support MarTech leadership in implementing martech strategy and specific initiatives What you'll bring : Experience of working with Adobe AEM Assets or similar digital asset management platforms, and integrating them with wider marketing technology Experience of working with Innovid (formerly Flashtalking) or similar DCO platforms is preferable but not essential. Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions. Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial. Demonstrable experience of having built effective and trusted relationships with partners. Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations. A passion for media and technology - it's at the core of everything we do. Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
01/04/2026
Full time
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do : Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Creative technology enabling the business to deliver on their requirements. Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Govern the usage of the Digital Asset Management platfrom (DAM) within the business, managing the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of the DAM in the business. Advise on DAM best practice including metadata, tagging, retention policies, usage rights, etc. Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Support our DAM vendor partnerships & ensures tooling remains best-in-class Ensure Technology Stack for asset management adheres to Compliance & Policy Requirement s Support MarTech leadership in implementing martech strategy and specific initiatives What you'll bring : Experience of working with Adobe AEM Assets or similar digital asset management platforms, and integrating them with wider marketing technology Experience of working with Innovid (formerly Flashtalking) or similar DCO platforms is preferable but not essential. Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions. Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial. Demonstrable experience of having built effective and trusted relationships with partners. Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations. A passion for media and technology - it's at the core of everything we do. Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
01/04/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
01/04/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
