On-Site IT Support Engineer (NPPV & SC Cleared)

On-Site IT Support Engineer (NPPV & SC Cleared)

Role: On-Site IT Support Engineer (NPPV & SC Cleared)

Specialism(s): Security Cleared, NPPV Cleared, IT Support, Windows, Microsoft Technologies, Floor-Walking, Ivanti Ticketing, Asset Management, Device Builds, Cyber Security, 1st Line Support, 2nd Line Support

Type: Contract (Daily Rate)

Location: Oxfordshire

IR35 Determination: Inside IR35

Pay Rate: £250 - £300 per day

Start Date: 10/11/2025 (ASAP/Urgent)

Duration: 2 Months (likely extension)

On-Site IT Support Engineer (NPPV & SC Cleared)

CPS Group UK are delighted to be working with leading organisation to appoint an NPPV & SC Cleared On-Site IT Support Engineer to provide robust on-site technical support to employees. The On-Site IT Support Engineer should possess both excellent technical support and interpersonal skills and be highly proficient in Microsoft-centric IT support.

The NPPV & SC Cleared On-Site IT Support Engineer will perform 1st & 2nd Line break-fix, deployment and support services in a fast-paced environment, managing multiple tickets simultaneously (using Ivanti) through to completion.

The role is based on-site 5 days per week, working 8 hour shifts between the core business hours of 9am - 5pm, sometimes starting earlier if required.

This role requires ACTIVE UK NPPV & SC Clearance - candidates who do not possess this cannot be considered

Role Requirements

• Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.
• Support and resolve technical queries, incidents, and service requests using Ivanti ticketing.
• Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies.
• Offer walk-up support and floorwalking services
• Manage asset inventory, device repairs, replacements, and proactive onsite IT health checks.
• Maintain and update technical documentation and user-support materials
• Ensure compliance with cyber security policies and practices.
• Escalate issues to third parties or vendors as needed.
• Mentor junior team members and contribute to process improvement initiatives.
• Provide user training as requested

Required Skills & Experience

• Proven experience in Microsoft application and device support for Windows estates.
• Possess active UK NPPV & SC Clearance
• Working knowledge of Microsoft technologies (e.g. M365, Active Directory, Intune, JAMF, Autopilot)
• Experience with Ivanti (or similar) ticketing systems, including queue management.
• Ability to diagnose and resolve common user queries and technical issues.
• Exemplary customer service and communication skills
• Takes a proactive and professional approach.
• Experience supporting deployments, builds, floorwalking, and VIP users.
• Asset management and device build/deployment experience.
• Knowledge of cyber security best practice
• Self-motivated, able to work independently and prioritise tasks.

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or email