IT Service Desk Apprentice

Employer description:

The Service Team at Vizst Technology is responsible for supporting and maintaining clients' IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

Responsibilities:

• Providing end-user desktop support
• Supporting and maintaining MS server/desktops and macs and supporting and maintaining Office 365 solutions and G Suite solutions
• Setting up and configuring new laptops and desktops. Also installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems
• Incident and problem management
• Provide exceptional service support to the business
• Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures
• Install, maintain, and support new applications

Desirable skills:

• Understanding of ITIL framework
• Good organisational, time management and prioritisation skills
• Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
• The ability to communicate confidently and clearly to customers both face to face and over the telephone
• Willingness to travel as required to other company sites for the purpose of onsite support
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced and dynamic environment
• Works within the team and assists others, where required, to achieve a common goal
• Works proactively to resolve issues
• Process driven and organised / attention to detail with a strong ability to prioritise workload
• Remains calm and clear headed under pressure
• Excellent organisational and prioritisation skills

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week.

Benefits:

• 4% employer pension
• Life assurance covering 4 x salary (eligibility begins after probation successfully passed)
• Private medical healthcare (eligibility begins after probation successfully passed)
• Personal accident (eligibility begins after probation successfully passed)
• Income protection at 66.7% of salary (eligibility begins after probation successfully passed)
• Free lunch on Wednesdays
• Additional benefits are available if an apprentice becomes a permanent employee

Future prospects:

After completion of your programme there is a potential opportunity to progress onto a Level 4 apprenticeship programme (Foundation degree). This is not guaranteed but is dependent on performance throughout the duration.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.