QA

About Lockheed Martin: Lockheed Martin is a global aerospace, defence, and security company with a strong presence in the UK. We design, develop, and deliver advanced technology solutions that help protect people, support national security, and drive innovation in areas such as aerospace, cybersecurity, and defence systems. Our UK teams work on projects ranging from military aircraft and missile systems to secure communications and cutting-edge research. Joining Lockheed Martin as an apprentice means gaining hands-on experience in a world-class engineering and technology environment, learning from experts, and contributing to projects that make a real impact. Responsibilities: Provide day-to-day technical support to end-users, including client systems, VOIP phones, smartphones, tablets, printers, and other computer hardware Help manage incidents and service requests using the Service Desk ticketing system Support the maintenance of the asset tracking system Take part in project work, such as software and hardware refresh programmes Assist with deploying, maintaining, and supporting iOS devices Support software vulnerability management to keep systems secure Occasionally travel to other UK sites to provide IT support as needed Desirable skills: Nat 5 or equivalent in English, Maths and IT (preferable) Strong interest in technology Self-starter with willingness to learn Must be a good team player and able to use own initiative Must have good problem determination skills Excellent communication skills - both written and verbal UK driving licence and own vehicle, preferred due to location Salary: £20,000 per annum Working hours: Monday to Thursday, 8am - 6pm Benefits: Private medical insurance Competitive pension Dental cover Critical illness Life Assurance Employee discounts for top high street shops Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Looking for a role where you feel part of a friendly team, and earn a great salary? IT Support Apprentice - Cumbernauld £23,000-£26,500 • Full-time • 40 hours About the role If you're interested in tech, enjoy solving problems, or just want a job where you learn loads while getting paid, this could be perfect for you. Farmfoods is a long-running, friendly family business. Their IT team helps keep shops and warehouses running across the UK, and now you could be part of that team. You don't need experience. Just curiosity and a willingness to learn. You will be supported all the way! What you'll do You'll learn everything on the job, including how to: Help team members solve their IT problems Fix basic hardware, software and network issues Set up and look after devices Study for your SCQF Level 8 Digital Technology Apprenticeship What they need from you National 5 Maths & English (C or above) Willing to learn and study alongside work Right to work in the UK Driving licence helpful (not essential) Working week: 40 hours per week, shift patterns of 7am - 4pm / 8am - 5pm / 9am - 6pm, working 5 days out of 7 (including weekends) What you'll get £23k-£26.5k salary A funded apprenticeship qualification Paid study time 30 days holiday 15% staff discount Free meals, parking & refreshments Discounts on cinema, gyms, travel + more Life assurance & workplace pension A likely full-time job after you finish Your future After 12 months, you'll finish with real experience, a recognised qualification, and a strong chance to stay on, with the option to progress to a Level 10 Degree Apprenticeship . Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Why CRC Care? CRC Care provide care at home services, as opposed to residential care, they provide onsite care to vulnerable individuals. They are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Renfrew office. Responsibilities: Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders Becoming a superuser in CareLineLive - and you will be responsible for home care management as well as visit/call monitoring You will be responsible for the management of office levels & stock supplies, you will track this through Excel Collaborate with all staff and multidisciplinary teams to help ensure that service user needs and requests are met You will be responsible for creating and updating reports Collaborating with the senior management team to identify opportunities for continuous process improvements Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with client What do they need from you? Someone passionate to learn Communication skills Salary: £20,592 per annum Working hours: 33 hours per week (3 x 12-hour shifts, 9am - 9pm) Benefits: 28 days annual leave Free onsite parking Casual dress Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Prolinx: Prolinx, The Secure Sovereign Company, established in 1997, is a British owned SME with assured UK sovereign data centres. We are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. Responsibilities: Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system. Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools. Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support teams as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the Secure by Design Principles. Desirable skills: Familiarity with relevant engineering tools, programming languages, or technologies. Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Basic problem-solving skills and the ability to troubleshoot hardware and software issues effectively. Strong customer service orientation, with a focus on providing timely and effective support. UK driving licence - required. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 9pm, 4 on 4 off, 12 hour shifts. Benefits: Pension scheme : Generous pension plan with company contributions up to 10%. Electric car salary sacrifice scheme : Enables employees to obtain an electric vehicle through salary sacrifice arrangements. Annual learning credits : Funds allocated for continuous professional development each year. Company bonus schemes : Performance-based bonuses available. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Looking to kickstart your career in a digital role? This is an exciting opportunity to join Train'D Up as a Digital Enrolment Apprentice. You'll play a key role in supporting learner onboarding and administration processes while developing valuable digital skills. You'll gain hands-on experience using industry systems, working with learners and employers, and supporting compliance processes - all while completing your SCQF Level 6 Diploma in Digital Applications Support. Responsibilities: Use and develop expertise in key digital systems including Aptem (Learner Management System), Walled Garden (exam booking and results platform), alongside Microsoft Office 365 (Excel, Outlook, Teams) and internal compliance tracking systems Train to become a super user of Aptem, ensuring learner onboarding workflows are completed accurately, records are maintained, and system data is kept up to date Act as a first point of contact for digital onboarding support, guiding learners through system tasks and resolving basic platform queries Work collaboratively across teams to maintain learner and employer data across multiple systems, ensuring consistency and compliance across platforms Support functional skills processes using Walled Garden, including exam bookings, registrations, resits, and results tracking Monitor and update learner progress across digital systems, ensuring key milestones such as inductions, assessments, and certifications are accurately recorded Assist with digital document management, including uploading, tracking, and validating employer agreements, compliance evidence, and onboarding documentation What we're looking for: A positive attitude and eagerness to learn Good attention to detail and organisation skills Basic IT skills (e.g. email, Word, Excel) Strong communication skills (written and verbal) Ability to work both independently and as part of a team Reliable, proactive, and willing to take initiative Training & development: Fully supported SCQF Level 6 Diploma in Digital Applications Support Dedicated learning time during working hours Ongoing mentoring and support from experienced colleagues Real-world experience in a growing training organisation Salary: £18,000 per annum Working hours : Monday to Friday, 9am to 5pm Benefits: 20+ days annual leave + bank holidays Dedicated training and development support Clear progression opportunities within the business Friendly and supportive team environment Exposure to multiple digital systems and real business processes Opportunity for a permanent role upon successful completion Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: We are looking for an enthusiastic and motivated individual to join our team through a 16 month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in one of three technical career paths: Application Testing, Developer Support, or IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Learn to design and execute test cases for software applications Assist in identifying, documenting, and tracking software defects Gain experience with manual and automated testing techniques Support quality assurance processes and testing activities You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 7 GCSEs total English GCSE grade D or above Other 6 GCSEs, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: Detego Global is on the lookout for a Softwre Developer Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 16-month apprenticeship program. This apprenticeship offers the opportunity to gain hands-on experience and professional training in developer support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. You will work under the guidance of experienced team members while developing technical skills and professional competencies. You will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Your primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. Responsibilities: Learn to debug code and investigate software bugs Provide customer support for technical issues Assist in bug identification and root cause analysis Progress toward code bug fixing and development support activities Gain exposure to software development lifecycle and coding practices You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 7 GCSEs total English GCSE grade D or above Other 6 GCSEs, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: Detego Global is on the lookout for an IT Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 17-month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Process and resolve IT support tickets Provide technical assistance to internal staff Learn about IT infrastructure, systems administration, and troubleshooting Support hardware and software installation and configuration Assist with user account management and access control You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Add Vision are one of the UK's market leading Digital Signage Experts, delivering fully bespoke digital signage to businesses across the UK. Overview: Add Vision are looking to expand their Digital Team by recruiting a Digital & AI Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Linwood office. Responsibilities: Act as the first point of contact within the Digital Support team, managing incoming enquiries, resolving issues efficiently, and ensuring messaged are passed to internal stakeholders. Leverage AI tools such as Microsoft Copilot to draft responses, summarise queries, and improve response times. Becomes a superuser in Zoho CRM, supporting marketing through reporting, customer insights, and content creation. Utilise AI-powered analytics to generate reports, identify trends, and enhance customer engagement strategies. Collaborate with the finance team to support financial management and invoicing through QuickBooks, using AI features to automate data entry, categorise transactions, and generate financial summaries. Create and manage digital content using Clous CMS, applying AI tools to produce, optimise, and refine website content, ensuring consistency, SEO alignment, and audience engagement. Support the development and management of e-commerce stores using Shopify, including product setup, customisation, and maintenance. Use Microsoft 365 applications (Outlook, Teams, and Excel) as part of daily operations, leveraging Microsoft Copilot to streamline communication, summarise meetings, automate data analysis, and improve collaboration with clients and colleagues. Desirable skills: Confidence. Self-motivated. Good organisational skill. Someone professional and articulate. Salary: £16,640 per annum Working hours: 9am - 5pm, Monday - Friday. Benefits: 30 days annual leave Future prospects: Potential of a full-time role on completion. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Mel's Computer Care is a small but expanding computer support company based in Sale. We're growing because our customers appreciate our personalised service. Overview: You will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients and colleagues. As well as being both self-motivated and self-disciplined, you will be able to remain calm under pressure and be a tenacious problem solver. You will be eager to learn with an ability to self-teach in areas of uncertainty. Finally, you should possess a strong customer service ethos with a hunger to develop and improve your experience. Responsibilities Diagnosing faults with hardware and software. Rectifying faults. Carrying out installations, upgrades, new builds etc. After-sales support. Trouble-shooting client issues face to face, over the phone or via screen sharing. Desirable skills: Experience of delivering support and technical expertise to end users. Good system, software and hardware diagnostics, fault-finding and problem-solving skills. PC Hardware installation, maintenance, best practices and troubleshooting. Microsoft Windows 10 & 11. Good Communicator. Friendly and Approachable. Willing to learn and pursue a career in IT. Team player. UK driving license (suggested due to location). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday. Required to work 2 Saturdays per month. Benefits: Company pension (gov contributed) Employee discount On-site parking Sick pay (SSP) 24/7 Employee Assistance Programme 28 days a year holiday Future prospects: A real opportunity to grow with the business, and progress through a further development course after completion. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Stirling and Gilmour is one of the leading Solicitors & Notaries in west Dumbartonshire, serving clients across Alexandria, Clydebank & Helensburgh. Overview: Stirling and Gilmour are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Alexandria office. Responsibilities: Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders. Becoming a superuser in Laware - Supporting the Finance team with Financial Transactions & Client Ledgers. Collaborating with the finance team, you will support with Reconciling bank accounts & Entering & reconciling Purchase ledger. You will be responsible for creating and managing Spreadsheets with client information, you will do this through Excel Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and word to create letters & correspondence to Desirable skills: Good Communication skills Good numeracy skills Must be a team player Salary: £16,640 per annum. Working hours: 35 hours per week, 9am - 5pm, Monday to Friday. Benefits: Discretionary summer and winter bonus for the staff. Future prospects: Potential of a full-time role on completion. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you interested in a career in IT Turn you passion into a career by applying for one of our current IT apprenticeships. Could you see yourself working for an IT Service provider? Or maybe you would rather be part of an internal IT team working for an employer? With average salaries of £14,000 - £16,000, we have several openings across Scotland in areas like IT, Networking, Cyber and Software. Our apprenticeship programmes are a fantastic opportunity to earn while you learn and get yourself on the career ladder. Our employers range from household names to edgy start-ups, in areas from law and accountancy to storage, shipping, travel and manufacturing. Interested? Apply now! How will my apprenticeship work? Your apprenticeship averages 12 - 18 months. You are employed with time to study, receive a salary and holidays like all other employees and all your training is free. Throughout, you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop the skills to pass your assessments, and provide support. The learning follows a blended learning model. You benefit from online and classroom training and also on the job learning. Where will my apprenticeship take me? To a nationally recognised qualification To a full time job To a rewarding career. What do I need to apply? A passion for tech, a willingness to learn, and an interest in building a career About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). Over the last 10 years, we've helped more than 40,000 apprentices start successful careers in tech and business. Apply today and start your career journey!

Employer description: Kickstart Your Career in IT with Whale Tankers! Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment. Overview: Why Join Whale Tankers? Gain real-world experience in a busy IT department Work on meaningful projects that impact the business Learn from experienced professionals Build a strong foundation for a career in IT Responsibilities: Delivering first-line technical support to internal users Managing helpdesk tickets: logging, updating, and closing tasks Handling user accounts for new starters and leavers via Active Directory Assisting with hardware/software installations, configurations, and troubleshooting Supporting the IT team with day-to-day operations and infrastructure projects Maintaining stock levels for IT consumables (e.g., printer supplies, cables) Ensuring minimal downtime by resolving issues efficiently and professionally Upholding the reputation of the IT department through excellent service Desirable skills: We're seeking someone who is: Curious and open to learning new technologies and methods Customer-focused with a proactive approach to problem-solving Results-driven and committed to completing tasks effectively Trustworthy, honest, and respectful of confidentiality Adaptable and resilient in the face of challenges A team player who thrives in a collaborative environment Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.? For more information please visit the UK ENIC website. Working hours : 37.5 hours a week, 8:30am - 5pm, Monday to Friday. Benefits: Company Pension Scheme Bonus Structure Opportunity to join Share Ownership Scheme Free onsite parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About us: Advanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair pay, recognition, and career progression, aiming to be the first choice for unvented spares across the UK. Overview: A successful candidate will join the IT Team and be responsible for smoothly running and supporting the company's business systems and data. Information Systems are essential to maintaining the organisation's productivity levels. Under the Head of IT, the successful candidate will become a critical staff member, providing primarily first-line support to users submitting IT Helpdesk tickets, and being a crucial resource in completing IT-related projects. The role will involve face to face, telephone, and Microsoft Teams communication with end users to confirm and troubleshoot problems they are facing. As training in organisational software and systems progresses, the successful candidate will work towards providing elements of second-line support. They must demonstrate teamwork and communication skills when working independently and as part of the IT team, and when working with a variety end users across all departments. Responsibilities: Respond to and escalate IT Helpdesk tickets as appropriate. Set up and manage user accounts and company devices per IT procedures. Maintain and update software systems including Sage 200, Microsoft 365, and others. Ensure timely updates and security compliance across all devices. Manage IT inventory and maintain accurate documentation. Operate with integrity and assess cross-departmental impact of IT changes. Required skills: Strong interest in technology and ability to self-manage tasks. Familiarity with Windows 10/11 and Microsoft Office applications. Willingness to learn business processes and systems. Team-oriented with effective communication and support skills. High integrity, ownership and problem-solving mindset. Patient and clear communicator with colleagues and customers. Additionally, the following experience would be beneficial: Basic knowledge of Microsoft SQL, HTML, CSS, or IT networks. Quick learner with new systems and technologies. Experience or interest in business software and infrastructure. Understanding of IT security and data protection principles. Exposure to device management tools like Microsoft Intune. Ability to contribute to documentation and process improvement. UK driving licence and own vehicle, due to the location of the office. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 8:30am to 5pm. Benefits Company pension scheme. 28 days annual holiday. Company paid healthcare cash plan scheme. Company social events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Who you'll be working for: Palletways are the UK and Europe's leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network. What's in it for you: Palletways is seeking a highly motivated First Line IT Apprentice to join our dynamic IT team. This is a unique opportunity to be a part of a rapidly growing business and make a significant impact in the support function of our IT department. You will be responsible for: Providing first line support to Palletways members on our bespoke software and hardware Creating and updating guides for our bespoke software Identifying areas for improvement in member training on our bespoke software Resolving incidents and requests within agreed Service Level Agreement (SLA) targets Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone You will need the following skills: Strong communication skills, both written and verbal A willingness to embrace change and promote it to others Good computer literacy, including proficiency in Windows and Android Excellent organizational and planning skills with the ability to prioritize workload The ability to work well in a team as well as independently The confidence to propose new ideas and challenge the status quo Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 9am - 5:30pm The company offers excellent benefits including: 25 days annual leave which increases over time plus bank holidays Pension scheme Company pension Cycle to work scheme Employee discount On-site parking Referral programme Sick pay Store discount Wellness programme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About the role: Are you passionate about data, digital innovation, and driving change? Join our dynamic Digital Transformation Team as a Data Analyst Apprentice, where you'll play a key role in shaping the future of how we work. This is a unique opportunity to gain hands-on experience in tactical application development, business engagement, and continuous improvement initiatives, while working towards a nationally recognized Level 4 Data Analyst Apprenticeship. Ready to kickstart your career in data and digital transformation? Apply now and help us build smarter, more agile ways of working. What you'll be doing: Collaborating with stakeholders to understand business challenges and identify opportunities for data-driven solutions Supporting the development of tactical digital applications, automations and integrations using modern platforms, coding and APIs Experimenting with new technologies and ways of working Gathering, analysing, and interpreting data to inform decision-making and improve operational efficiency Assisting in the design and delivery of dashboards, reports, and visualizations that drive insight and engagement Contributing to continuous improvement projects by identifying trends, inefficiencies, and areas for innovation Learning and applying data analysis techniques including statistical methods, data modelling, and data cleansing What you'll learn: Through the apprenticeship, you'll gain skills in: Data collection, validation, and analysis Data visualization and storytelling Programming and analytical tools Agile project delivery and experimentation Business process mapping and stakeholder engagement Ethical and legal considerations in data handling Who we're looking for: A curious and analytical mindset with a passion for digital technology Strong communication skills and a collaborative approach Comfortable working with data and technology (no need to be an expert yet!) Eligibility to undertake a Level 4 apprenticeship Entry requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Why join us? Be part of a forward-thinking team driving real change Gain a nationally recognized qualification while earning Work on meaningful projects with tangible impact Receive mentorship and support from experienced professionals Access to cutting-edge tools and platforms Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client's needs. What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology. Overview: We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications. Responsibilities: Logging and triaging tickets (phone/email) New laptop/desktop setups 1st line support tickets Workbench jobs IT documentation Desirable skills: Self-motivated with the ability to get on well with customers Have a confident and professional approach to their work Have a commitment to learning new processes Good interpersonal skills Good team player The ability to prioritise work loads Effective communication and interpersonal skills Ability to adapt to changing priorities and work effectively in a fast-paced environment UK driving licence ( essential) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday 9am - 6pm with 1 hour lunch break. Benefits: Several social events each year including, summer party, Christmas meal, charity events including things such as footgolf and quiz nights Tickets to the 1901 club at Brighton and Hove Albion are raffled off to the team each season Loyalty bonus scheme after 5 years Cycle to work scheme Employment assistance programme Paid for Microsoft exams (Incentivised with Amazon vouchers) 20 days paid leave + public holidays. Additional incremental leave for length of service up to 5 days. 2 days extra holiday on or around your birthday Xmas and Easter gifts Pension contribution Future prospects: You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer. We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About the role: Kubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team. You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams. What will you be doing? Design and deployment of our VoIP/ Cloud and MS Teams calling platforms Handle inbound calls from customers requiring technical support Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites If unable to resolve at first contact, triage the incident/request and escalate to partners Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information Visit customer sites to diagnose and repair Voice services as needed Support internal KubeNet teams Deliver first-class customer service at all times Document processes, configuration and know fixes to develop/enhance shared knowledge base What qualities should you have? Good attitude Drive to learn Customer focused Interested in technology Working hours: Monday to Friday, 37.5 hours across the week between 8am - 6pm. Shift patterns such as 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm Salary: £22,500 per annum Benefits: Competitive salary 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar 2 days paid volunteer day Flexible shifts Following successful probationary period of 9 months: Access to private healthcare, death in service and company pension contribution of 5% Free KubeNet Broadband or a £25.00 per month contribution after successful probation period Training will be provided on the systems we use and the products and services we deliver to our clients, including any future requirements Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills: Interest in IT: A genuine passion for technology and a desire to build a career in IT Communication skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits Training: Comprehensive on-the-job training and support for your studies Career development: Opportunities for progression within the company Study: 7.5 hours a week dedicated to study Supportive environment: A friendly and collaborative workplace for you to learn and develop Future prospects: Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!