QA

About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Why Harper McDermott? One of Scotland's largest debt solutions providers, based in Glasgow city centre and incorporated in 2016. Due to the continuous growth experienced by the company over the last 6 years and expected future growth we have a vacancy for a full time Digital Support Apprentice. What's involved? The main role of the apprentice will be to support their debt advice and insolvency teams in their management and debt payment plans. All tasks must be undertaken ensuring that the company's focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders. Responsibilities: Operating as first response to queries and directing customers to the appropriate teams. Working through reports to AiB/creditors/debtors using our internal Hubsolve, Excel and Outlook to manage these. Inputting case and customer information into the internal CRM system - Hubsolve. Using the Astra Sales CRM system to file and manage client documents and sale notes, alongside managing documents and customer details. Weekly reporting on KPIs using Excel and collating this to internal staff. Completion of all work in line with internal processes and legislation. Observe complete confidentiality on every occasion to protect client and employee information in line with Data Protection laws. Using Microsoft Packages such as Word, Excel and Outlook for email correspondence. What do they need from you? Strong organisational skills - being able to work effectively on your own initiative as well as part of a team. Attention to detail. Basic computer skills. Salary: £18,000 per annum. Working week: 37.5 hours per week, Monday to Friday. Standard working hours are 8:30am - 5:00pm, with two late shifts per week on a rota basis until 8:00pm. Your working hours will be adjusted accordingly to ensure you work a total of 37.5 hours per week Benefits: Supportive environment for an apprentice. Friendly office environment. City centre location close to transport links. Dynamic forward-thinking company. Company pension. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa. About the role: Detego Global is on the lookout for an IT Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 17-month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies. You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period. Responsibilities: Process and resolve IT support tickets Provide technical assistance to internal staff Learn about IT infrastructure, systems administration, and troubleshooting Support hardware and software installation and configuration Assist with user account management and access control You will need the following skills: Strong interest in technology, software development, or IT support Good communication skills and ability to work effectively in a team Problem-solving mindset and willingness to learn new concepts Basic computer literacy and familiarity with common software applications Attention to detail and ability to follow instructions Enthusiasm and positive attitude toward learning and development Ability to manage time effectively and balance work with apprenticeship studies Additionally, the following experience would be beneficial: General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology Basic understanding of programming concepts or scripting Familiarity with Windows operating systems and common productivity tools Basic troubleshooting skills for hardware or software issues Participation in coding clubs, hackathons, or personal technology projects Experience with customer service or technical support (even informal) Exposure to software testing or quality assurance concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Lothian Buses: As Edinburgh's principal transport provider, Lothian has been providing the city with a first-class public transport service for over a century. In more recent years they have expanded to provide the same great services within Midlothian, East Lothian and West Lothian. They operate over 70 services, through a fleet of over 700 vehicles and employs over 2,500 employees which includes over 1800 drivers. An opportunity had risen for a Digital Support Apprentice to join their Head Office. Lothian have supported several QA Apprentices over the years, so you are in safe hands! What will you be doing? First point of contact for all visitors to Lothian. You will maintain workplace security by issuing, checking and collecting badges as necessary and maintaining digital visitor logs. You will triage any telephone queries and escalate where necessary Book meeting rooms when requested via inhouse booking system Access files via Sharepoint and assist with digital document management Arrange travel & accommodation via portals such as Scotrail and LNER Order stationery when required online Assist in calendar management for Senior Leadership Team via MS Outlook Work in collaboration with the Finance Department where needed to ensure smooth cashflow Sorting and distributing mail, arranging couriers as requested via portals such as DPD and receiving/logging parcel deliveries and advising staff of deliveries for collection Managing retirement & long service procedures Maintaining and updating organisation charts Desirable skills: Knowledge of Microsoft applications including Word, Excel and Outlook Excellent written and verbal communication skills Telephone, typing and general IT skills Salary: £18,540 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Critical illness protection Life assurance Discounted conveyancing on sales and purchases Discounted eyecare Charity donation through payroll Cycle to work scheme Buy additional leave option Extra holidays at Christmas CSR days Funding for external training Recruitment finder's fee Additional discounts 4pm birthday finish Pension scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About QANW: The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company are committed to providing the highest standard of service, products, and experiences for all. An exciting opportunity has opened with QANW, who are looking to bring in fresh young talent into their company. If you are an enthusiastic and driven young individual, then this could be the job for you! About the role: You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will be working towards a Digital Applications Support SCQF6 Apprenticeship with QA - the programme is focused on AI and digital systems. Responsibilities: Train to become a super user of business systems including Core and the new Route platform (launching September), alongside Microsoft 365 and Microsoft Copilot, to manage customer records, process documentation and support day-to-day business operations. Use AI-powered tools such as Microsoft Copilot to assist with document creation, data analysis, workflow efficiency and administrative automation tasks. Generate reports, update spreadsheets and support management information processes using systems such as Excel, Sage and internal business platforms. Assist with testing, implementing and adapting to new digital systems and processes as part of the company's transition from Core to the new Route platform. Continuously develop digital, AI and business administration skills through the QA Digital Applications & AI apprenticeship programme while supporting process improvement initiatives across the business. Handle customer and contractor enquiries via telephone, email and digital communication systems, ensuring a professional and efficient service is delivered at all times. Support digital administration processes including policy processing, document management, reporting, data entry and maintaining accurate electronic records in line with GDPR and compliance standards. Provide operational and office support including co-ordinating suppliers, managing stock/orders, supporting meetings/events and maintaining shared business facilities. What we are looking for: Hard working individual who can work well in a team and on their own. Someone who can show initiative. Reliable and determined. Good communication skills. Excellent customer service skills. Excellent time management skills. Capable of learning the main products available to our members. Salary: £18,000 - £20,000 per annum. Working hours: 35 hours per week, Monday to Friday, 9am to 5pm. Benefits: Gym pass. Financial coaching. 27 days off plus birthdays off and a duvet day for wellness. Moving house day. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Ignition Technology: At Ignition Technology, we address the ever-evolving cybersecurity landscape by helping customers to understand and protect their cloud and Saas environments better. Founded in 2015, we have been at the forefront of bringing cutting-edge and innovative cybersecurity solutions to market. Through our knowledge, people and technology, we have enabled 1000s of partners to better safeguard their customers' cloud environments and protect their value online assets. About the role: Supporting and assisting in the maintenance and continuation of day-to-day responsibilities of the IT Operations Team, working within the team to follow guidance from senior staff. Supporting and maintaining various aspects of technical operations of the business to ensure the smooth functioning of internal systems and infrastructure. Assisting day-to-day tasks related to security, hardware maintenance, software support, and both internal and external support services. Collaborate with other teams and team members to address technical issues and support business operations, whilst dedicating time to both work-based learning and study for the apprenticeship qualification. Works under the guidance of the Technology Operations Manager EMEA. Responsibilities: Provide support for both internal and external users, responding to enquiries and resolving technical issues. Provide technical support and assistance on internal infrastructure, hardware, and software. Collaborate with your colleagues to resolve a range of SOC generated alerts. Assist in the configuration, development life cycle, and maintenance of approved internal software. Troubleshoot and help avoid downtime on both the internal network, and internal website. Document IT processes, procedures, and troubleshooting guides to help maintain an efficient team and an organised company. Participate in projects by contributing to the planning, testing, and implementation phases. Stay up to date on the latest cyber security and information technology news and trends to enhance technical capability for both you and your peers. You will need the following skills: Basic understanding of computer systems, networks and cyber security concepts. Familiarity with operating systems, such as Windows and Linux. Awareness of common cyber security threats (e.g., phishing, malware, ransomware). Ability to troubleshoot and resolve basic IT issues. Basic proficiency in using Microsoft Suite & IT management tools. Clear communication, both written and verbal. Attention to detail. Additionally, the following experience would be beneficial: Additional certifications in IT (e.g., CompTIA IT Fundamentals, BCS Level 3 Certificate in IT). Evidence of self-study, such as completion of online courses (e.g., through platforms like Coursera, Udemy, or Cyber Discovery). Understanding of basic networking principles (e.g., IP Addressing, DNS, Firewalls). Exposure to ethical hacking tools or cyber security software (e.g., Wireshark, Metasploit). Knowledge of cloud platforms (e.g., AWS, Azure, Okta, Salesforce). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5pm (1 hour lunch break). Benefits: £2,000 bonus scheme. 24 days holidays rising to 29 with each year of service. Additional day off for your birthday. Healthcare - cash plan through Paycare and employee perks/discounts. Employee assistance program. Auto enrolment pension scheme. Long service awards. Employee referral scheme. Coffee shop, canteen and gym on site. Free parking onsite. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About ZLT Electrical: Electrical Counter (ZLT Electrical) are a fast-growing electrical wholesaler based in Ashford, Kent, with a strong online presence. The company specialises in supplying electrical products and is continually expanding its eCommerce offering. Their Website Administration team plays a key role in developing the online catalogue, enhancing website content, and ensuring smooth day-to-day operations of the company website. Responsibilities: Upload new products and manage existing listings on the company website Create accurate product titles, descriptions, and unique selling points Work with large datasets using Excel to manage product information Liaise with third parties, including manufacturers, to obtain pricing and product details Ensure all website product data is accurate and aligned with SEO best practices Monitor website performance using Google Analytics Support the continuous growth and improvement of the online product range Assist with the day-to-day administration and maintenance of the company website Desirable skills: Strong communication skills Good IT skills, particularly Microsoft Excel Ability to analyse and manipulate large volumes of data Attention to detail and accuracy Organisational and time management skills Ability to prioritise workload effectively Problem-solving skills Self-motivated and proactive Reliable and responsible Team player with the ability to work independently Positive attitude and willingness to learn Strong work ethic and commitment to quality Ability to stay focused when working with large spreadsheets and data sets Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Free parking Tea and coffee provided Mentoring from previous apprentices Future prospects: There are excellent long-term career opportunities available upon completion of the apprenticeship. The majority of apprentices (around 90%) secure permanent roles after finishing their programme. Successful candidates can progress into advanced roles within eCommerce, data management, or website administration, with opportunities to further develop technical and analytical skills within the business. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Whitefriars Surgery (The Red Practice) is seeking a friendly and organised individual to join its supportive team. The successful candidate will act as the first point of contact for patients, delivering a professional, compassionate, and welcoming service in line with the practice's CARES values, Compassion, Agility, Respect, Excellence, and Service. You will be responsible for managing appointments, triaging patient queries, and signposting to the appropriate services, while using clinical systems to maintain accurate records and support the smooth running of the practice. Alongside the role, you will work towards a qualification in Digital Applications Support, helping you to build your system knowledge and develop a long-term career while gaining a recognised qualification. Responsibilities: Act as the first point of contact for patients and healthcare professionals via telephone, email, and in person Provide a professional, friendly, and efficient front-of-house service Process appointment requests and manage the practice appointment system Triage patient queries and signpost to the most appropriate service or clinician Develop into a system expert in DOCMAN, managing and processing incoming clinical correspondence Maintain and update accurate patient records using clinical systems (e.g. EMIS/SystmOne/Vision) Accurately input and code patient data (read coding) Initiate and respond to requests from patients, colleagues, and external organisations Process referrals to secondary care and support wider tasks Handle incoming and outgoing correspondence, including post, emails, and documentation Support patient registrations and update personal details as required Process system requests such as SARs, insurance forms, and DVLA documentation Work collaboratively with the wider team to ensure smooth day-to-day practice operations Desirable skills: Friendly, professional, and approachable Excellent communication and interpersonal skills Highly organised with strong attention to detail Able to work both independently and as part of a team Resilient and adaptable in a busy environment Salary: £21,840 per annum Working hours: Monday to Friday, shifts to cover 8am - 6pm Benefits: Flexible working approach to support work-life balance Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Repairify is a leader in providing OEM diagnostics and ADAS calibration services to repair shops worldwide. With headquarters in Peterlee, UK, and Plano, Texas, our patented remote diagnostic device allows shops to efficiently diagnose and repair complex vehicle issues, supported by our team of certified master technicians. Overview: We are seeking an Automotive IT Technician to join our diagnostic team. In this role, you will virtually diagnose, calibrate, program new modules, and recommend repairs for vehicles involved in collisions. Using the asTech device and OEM tools, you will collaborate with repair shops to ensure accurate and efficient vehicle diagnostics. Responsibilities: Develop and implement new processes, train internal and external clients, and ensure adoption. Serve as the primary client contact during the service process. Identify faults, error messages, and module corrections. Conduct comprehensive diagnostic tests, analyse data and provide technical interpretations. Prepare and deliver customer reports. Explain technical diagnoses and repairs to both technical and non-technical individuals. Stay updated with evolving automotive technology through training and e-learning. Report mechanical repair issues to management as they arise. Desirable skills: Valid driver's license (due to location). Basic computer skills (Microsoft Office proficiency). Ability to work in a team. Experience in new car dealerships. Strong mechanical and electrical diagnosis skills. Proficient in identifying fault codes and error messages. Certifications (or ability to obtain within 6 months): IMI AOM230, IMI Level 2&3 in electric/hybrid vehicle maintenance. Experience with OEM or aftermarket scan tools. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday (shifts between 7am - 6pm), rotational Saturday shift (7:30am - 4pm) Benefits: Comprehensive benefits package (pension, paid time off, training). Opportunities for advancement in office and field roles. Flexible shift patterns for work-life balance. Competitive salary for qualified candidates. Access to ASE certification and training programs. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Why Eliminate? Eliminate Ltd provide 24 hour pest control in Edinburgh and throughout Central Scotland, delivering routine, managed and emergency pest removal services when clients need them most. Eliminate are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Broxburn office. Responsibilities: Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders. Becoming a superuser in their FieldMotion - and you will be responsible for scheduling jobs and managing job information. Collaborating with the operations manager, you will support with creating and processing invoices through Quickbooks. Using Excel to organise and update sales information, recording and filing this information when appropriate. You will support the accounts team through bookkeeping. Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with client. What do they need from you? Someone passionate to learn. Someone determined. Someone with good aspiration & communication skills Driving licence and own vehicle would be beneficial but not essential. Salary: £17,000 per annum. Working hours: Monday to Friday, 8am - 5pm. Benefits: 26 days holiday (Plus Christmas and New Year). Additional day off for your birthday (Will be added to the Friday or Monday if falls on a weekend). Future prospects: Potential of a full-time role on completion. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you interested in a career in IT Turn you passion into a career by applying for one of our current IT apprenticeships. Could you see yourself working for an IT Service provider? Or maybe you would rather be part of an internal IT team working for an employer? With average salaries of £14,000 - £16,000, we have several openings across Scotland in areas like IT, Networking, Cyber and Software. Our apprenticeship programmes are a fantastic opportunity to earn while you learn and get yourself on the career ladder. Our employers range from household names to edgy start-ups, in areas from law and accountancy to storage, shipping, travel and manufacturing. Interested? Apply now! How will my apprenticeship work? Your apprenticeship averages 12 - 18 months. You are employed with time to study, receive a salary and holidays like all other employees and all your training is free. Throughout, you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop the skills to pass your assessments, and provide support. The learning follows a blended learning model. You benefit from online and classroom training and also on the job learning. Where will my apprenticeship take me? To a nationally recognised qualification To a full time job To a rewarding career. What do I need to apply? A passion for tech, a willingness to learn, and an interest in building a career About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). Over the last 10 years, we've helped more than 40,000 apprentices start successful careers in tech and business. Apply today and start your career journey!

Employer description: Kickstart Your Career in IT with Whale Tankers! Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment. Overview: Why Join Whale Tankers? Gain real-world experience in a busy IT department Work on meaningful projects that impact the business Learn from experienced professionals Build a strong foundation for a career in IT Responsibilities: Delivering first-line technical support to internal users Managing helpdesk tickets: logging, updating, and closing tasks Handling user accounts for new starters and leavers via Active Directory Assisting with hardware/software installations, configurations, and troubleshooting Supporting the IT team with day-to-day operations and infrastructure projects Maintaining stock levels for IT consumables (e.g., printer supplies, cables) Ensuring minimal downtime by resolving issues efficiently and professionally Upholding the reputation of the IT department through excellent service Desirable skills: We're seeking someone who is: Curious and open to learning new technologies and methods Customer-focused with a proactive approach to problem-solving Results-driven and committed to completing tasks effectively Trustworthy, honest, and respectful of confidentiality Adaptable and resilient in the face of challenges A team player who thrives in a collaborative environment Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.? For more information please visit the UK ENIC website. Working hours : 37.5 hours a week, 8:30am - 5pm, Monday to Friday. Benefits: Company Pension Scheme Bonus Structure Opportunity to join Share Ownership Scheme Free onsite parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About us: Advanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair pay, recognition, and career progression, aiming to be the first choice for unvented spares across the UK. Overview: A successful candidate will join the IT Team and be responsible for smoothly running and supporting the company's business systems and data. Information Systems are essential to maintaining the organisation's productivity levels. Under the Head of IT, the successful candidate will become a critical staff member, providing primarily first-line support to users submitting IT Helpdesk tickets, and being a crucial resource in completing IT-related projects. The role will involve face to face, telephone, and Microsoft Teams communication with end users to confirm and troubleshoot problems they are facing. As training in organisational software and systems progresses, the successful candidate will work towards providing elements of second-line support. They must demonstrate teamwork and communication skills when working independently and as part of the IT team, and when working with a variety end users across all departments. Responsibilities: Respond to and escalate IT Helpdesk tickets as appropriate. Set up and manage user accounts and company devices per IT procedures. Maintain and update software systems including Sage 200, Microsoft 365, and others. Ensure timely updates and security compliance across all devices. Manage IT inventory and maintain accurate documentation. Operate with integrity and assess cross-departmental impact of IT changes. Required skills: Strong interest in technology and ability to self-manage tasks. Familiarity with Windows 10/11 and Microsoft Office applications. Willingness to learn business processes and systems. Team-oriented with effective communication and support skills. High integrity, ownership and problem-solving mindset. Patient and clear communicator with colleagues and customers. Additionally, the following experience would be beneficial: Basic knowledge of Microsoft SQL, HTML, CSS, or IT networks. Quick learner with new systems and technologies. Experience or interest in business software and infrastructure. Understanding of IT security and data protection principles. Exposure to device management tools like Microsoft Intune. Ability to contribute to documentation and process improvement. UK driving licence and own vehicle, due to the location of the office. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 8:30am to 5pm. Benefits Company pension scheme. 28 days annual holiday. Company paid healthcare cash plan scheme. Company social events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Who you'll be working for: Palletways are the UK and Europe's leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network. What's in it for you: Palletways is seeking a highly motivated First Line IT Apprentice to join our dynamic IT team. This is a unique opportunity to be a part of a rapidly growing business and make a significant impact in the support function of our IT department. You will be responsible for: Providing first line support to Palletways members on our bespoke software and hardware Creating and updating guides for our bespoke software Identifying areas for improvement in member training on our bespoke software Resolving incidents and requests within agreed Service Level Agreement (SLA) targets Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone You will need the following skills: Strong communication skills, both written and verbal A willingness to embrace change and promote it to others Good computer literacy, including proficiency in Windows and Android Excellent organizational and planning skills with the ability to prioritize workload The ability to work well in a team as well as independently The confidence to propose new ideas and challenge the status quo Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 9am - 5:30pm The company offers excellent benefits including: 25 days annual leave which increases over time plus bank holidays Pension scheme Company pension Cycle to work scheme Employee discount On-site parking Referral programme Sick pay Store discount Wellness programme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About the role: Are you passionate about data, digital innovation, and driving change? Join our dynamic Digital Transformation Team as a Data Analyst Apprentice, where you'll play a key role in shaping the future of how we work. This is a unique opportunity to gain hands-on experience in tactical application development, business engagement, and continuous improvement initiatives, while working towards a nationally recognized Level 4 Data Analyst Apprenticeship. Ready to kickstart your career in data and digital transformation? Apply now and help us build smarter, more agile ways of working. What you'll be doing: Collaborating with stakeholders to understand business challenges and identify opportunities for data-driven solutions Supporting the development of tactical digital applications, automations and integrations using modern platforms, coding and APIs Experimenting with new technologies and ways of working Gathering, analysing, and interpreting data to inform decision-making and improve operational efficiency Assisting in the design and delivery of dashboards, reports, and visualizations that drive insight and engagement Contributing to continuous improvement projects by identifying trends, inefficiencies, and areas for innovation Learning and applying data analysis techniques including statistical methods, data modelling, and data cleansing What you'll learn: Through the apprenticeship, you'll gain skills in: Data collection, validation, and analysis Data visualization and storytelling Programming and analytical tools Agile project delivery and experimentation Business process mapping and stakeholder engagement Ethical and legal considerations in data handling Who we're looking for: A curious and analytical mindset with a passion for digital technology Strong communication skills and a collaborative approach Comfortable working with data and technology (no need to be an expert yet!) Eligibility to undertake a Level 4 apprenticeship Entry requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Why join us? Be part of a forward-thinking team driving real change Gain a nationally recognized qualification while earning Work on meaningful projects with tangible impact Receive mentorship and support from experienced professionals Access to cutting-edge tools and platforms Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Employer description: Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client's needs. What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology. Overview: We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications. Responsibilities: Logging and triaging tickets (phone/email) New laptop/desktop setups 1st line support tickets Workbench jobs IT documentation Desirable skills: Self-motivated with the ability to get on well with customers Have a confident and professional approach to their work Have a commitment to learning new processes Good interpersonal skills Good team player The ability to prioritise work loads Effective communication and interpersonal skills Ability to adapt to changing priorities and work effectively in a fast-paced environment UK driving licence ( essential) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday 9am - 6pm with 1 hour lunch break. Benefits: Several social events each year including, summer party, Christmas meal, charity events including things such as footgolf and quiz nights Tickets to the 1901 club at Brighton and Hove Albion are raffled off to the team each season Loyalty bonus scheme after 5 years Cycle to work scheme Employment assistance programme Paid for Microsoft exams (Incentivised with Amazon vouchers) 20 days paid leave + public holidays. Additional incremental leave for length of service up to 5 days. 2 days extra holiday on or around your birthday Xmas and Easter gifts Pension contribution Future prospects: You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer. We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About the role: Kubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team. You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams. What will you be doing? Design and deployment of our VoIP/ Cloud and MS Teams calling platforms Handle inbound calls from customers requiring technical support Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites If unable to resolve at first contact, triage the incident/request and escalate to partners Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information Visit customer sites to diagnose and repair Voice services as needed Support internal KubeNet teams Deliver first-class customer service at all times Document processes, configuration and know fixes to develop/enhance shared knowledge base What qualities should you have? Good attitude Drive to learn Customer focused Interested in technology Working hours: Monday to Friday, 37.5 hours across the week between 8am - 6pm. Shift patterns such as 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm Salary: £22,500 per annum Benefits: Competitive salary 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar 2 days paid volunteer day Flexible shifts Following successful probationary period of 9 months: Access to private healthcare, death in service and company pension contribution of 5% Free KubeNet Broadband or a £25.00 per month contribution after successful probation period Training will be provided on the systems we use and the products and services we deliver to our clients, including any future requirements Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills: Interest in IT: A genuine passion for technology and a desire to build a career in IT Communication skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits Training: Comprehensive on-the-job training and support for your studies Career development: Opportunities for progression within the company Study: 7.5 hours a week dedicated to study Supportive environment: A friendly and collaborative workplace for you to learn and develop Future prospects: Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Employer description: Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery. Overview: The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure. This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time. Responsibilities: Respond to internal support requests via ticketing system, email, phone, or in person. Diagnose and resolve issues related to hardware, software, and networking. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, including password resets and access permissions. Maintain accurate records of IT assets and software licenses. Assist with employee onboarding and offboarding, including device setup and access provisioning. Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs. Escalate complex issues to senior staff or external vendors when necessary. Ensure adherence to IT policies, procedures, and security standards. Desirable skills: Strong problem-solving and communication skills. Ability to work independently and as part of a team. Willingness to learn new technologies and take on challenges. Basic understanding of networking concepts (with training and development provided). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Free parking. Team events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!