IT Support Technician

IT Support TechnicianChesterfield - Hybrid (3 days office/2 days home)£28,000 - £30,000

Elevation IT are delighted to be recruiting for one of our key clients, a leading organisation with a global presence who are looking for an IT Support Technician to join their UK head office team in Chesterfield.

This is a fantastic opportunity to become part of a supportive, collaborative IT team, where you will act as the first point of contact for all IT queries and play a vital role in keeping systems, hardware and users running smoothly.

As IT Support Technician you will be involved in everything from resolving day-to-day IT issues to supporting wider transformation projects and liaising with international colleagues across the business. No two days will be the same, this role offers both variety and the chance to develop your technical skills in a dynamic environment.

Duties & Responsibilities

• Act as the first point of contact for IT queries via phone and helpdesk (ServiceNow)
• Diagnose and resolve technical issues with hardware, software, networks and peripherals
• Configure and maintain desktops, laptops, mobile devices and IT equipment
• Provide user support for Microsoft 365, Windows and other business applications
• Perform user administration on Active Directory and other platforms
• Ensure resolution of faults within agreed SLAs and business expectations
• Use remote tools to provide diagnosis and fixes
• Document IT Help Desk policies and procedures
• Conduct IT equipment assessments and manage redeployment of assets.

Skills & Experience:

• Previous experience in IT support (helpdesk or service desk)
• Knowledge of Microsoft Windows OS, Microsoft 365, Active Directory, Group Policy
• Hands-on experience with mobile hardware/software (Android)
• Good understanding of cloud-based solutions

If you're passionate about IT, love problem-solving and want to work in a role where you can make a real impact we would love to hear from you!