Data Analyst - Warrington - £35,000

My client within the travel sector is looking to hire an experienced Data Analyst to join the team on an initial 6 month contract. Details are below:

Role: Data Analyst & Resource Planner

Annual Salary: £28,000 - £35,000 depending on experience

Location: Warrington onsite

Job Type: Fix Term Contract - 6 month

This role focuses on delivering precise management information and optimizing workforce scheduling to drive informed business decisions and improve service levels.

Day-to-Day Responsibilities:

• MI Reporting: Generate and distribute daily reports on call volumes, customer bookings, and staff schedules. Maintain and update dashboards to visualize key performance metrics.
• Data Analysis: Collect and analyze data from various sources to identify trends and support decision-making. Ensure data integrity and accuracy.
• Resource Planning: Develop and adjust staffing schedules to meet forecasted demands. Work closely with management to align workforce planning with business needs.
• Forecasting: Use historical data to forecast staffing needs and adjust plans for peak times and special campaigns.
• Process Improvement: Continually refine reporting and scheduling processes. Explore automation opportunities to enhance efficiency.

Required Skills & Qualifications:

• Proven experience in data analysis and resource planning within a call centre or similar environment.
• Proficiency in Excel and familiarity with workforce management tools.
• Strong analytical skills with attention to detail.
• Excellent communication skills and the ability to manage multiple priorities.